Mazda CX-9 Service Bulletins
439 manufacturer communications on file.
- June 4, 2021•Document ID: 10198677Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-029-21a
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
Associated Products (7)Associated Documents - June 2, 2021•Document ID: 10198675Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-013-21f
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
Associated Products (4)Associated Documents - June 1, 2021•Document ID: 10198574Service Bulletin/Repair InstructionsVISIBILITY:POWER WINDOW DEVICES AND CONTROLS
- Mfr Comm. #:
- MT-003-21
- Date Added:
- June 29, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
Associated Products (8)Associated Documents - May 18, 2021•Document ID: 10194887Service Bulletin/Repair InstructionsLANE DEPARTURE; FORWARD COLLISION AVOIDANCE; EXTERIOR LIGHTING; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-036-21
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
Associated Products (7)Associated Documents - May 13, 2021•Document ID: 10194891Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-034-21
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummaryWhen performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.
Associated Products (7)Associated Documents - May 11, 2021•Document ID: 10194782Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SA-033-21
- Date Added:
- June 2, 2021
- Manufacturer:
- MAZDA
SummaryThe rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.
Associated Products (5)Associated Documents - May 11, 2021•Document ID: 10194715Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY; EXTERIOR LIGHTING
- Mfr Comm. #:
- SA-013-21e
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
Associated Products (4)Associated Documents - May 11, 2021•Document ID: 10194714Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SA-032-21
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummaryThere have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Associated Products (8)Associated Documents - May 10, 2021•Document ID: 10194716Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-012-21e
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Associated Products (3)Associated Documents - May 7, 2021•Document ID: 10194659Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- MT-002-21
- Date Added:
- June 1, 2021
- Manufacturer:
- MAZDA
SummaryWhen programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGINE button. The aftermarket accessory may create electrical interference, which may interfere with programming.
Associated Products (7)Associated Documents - May 5, 2021•Document ID: 10194657Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- MT-001-21
- Date Added:
- June 1, 2021
- Manufacturer:
- MAZDA
SummaryIf you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.
Associated Products (6)Associated Documents - May 4, 2021•Document ID: 10194762Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-030-21
- Date Added:
- June 2, 2021
- Manufacturer:
- MAZDA
SummaryAuxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method
Associated Products (7)Associated Documents - April 27, 2021•Document ID: 10191539Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-21d
- Date Added:
- May 4, 2021
- Manufacturer:
- MAZDA
SummaryIMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Associated Products (4)Associated Documents - April 26, 2021•Document ID: 10191538Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-029-21
- Date Added:
- May 4, 2021
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay⢠/ Android Autoâ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
Associated Products (7)Associated Documents - April 14, 2021•Document ID: 10190972Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-012-21d
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Associated Products (4)Associated Documents - April 7, 2021•Document ID: 10190970Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-014-21c
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). NOTE: This concern may be present on a 2019-2020 Mazda3 or a 2020 CX-30 after the customer updates the Navigation SD card map software using Mazda Toolbox.
Associated Products (4)Associated Documents - April 7, 2021•Document ID: 10190968Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-027-21
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
Associated Products (4)Associated Documents - April 7, 2021•Document ID: 10190959Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 16-001-21-3780
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummaryNOTE: This service bulletin supersedes "DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN". Some customers may notice that some items such as the View Monitor, Parking Sensor or Hands-Free Liftgate settings do not appear in customize setting screen.
Associated Products (2)Associated Documents - April 1, 2021•Document ID: 10190966Service Bulletin/Repair InstructionsTIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
- Mfr Comm. #:
- SA-025-21
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummaryThe 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7 Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 > CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
Associated Products (2)Associated Documents - March 23, 2021•Document ID: 10189858Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-014-21b
- Date Added:
- April 5, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video).
Associated Products (4)Associated Documents