Mazda CX-5 Service Bulletins (2024)

202 manufacturer communications on file.

• March 8, 2024•Document ID: 10252508

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  SA-016-24

  Date Added:

  April 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (26)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-3+ 6 more
  Associated Documents

  • DownloadMC-10252508-0001.pdf↗
• March 6, 2024•Document ID: 10252507

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  PF-24-03

  Date Added:

  April 3, 2024

  Manufacturer:

  MAZDA

  Summary

  Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.

  Associated Products (32)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-30+ 12 more
  Associated Documents

  • DownloadMC-10252507-0001.pdf↗
• February 21, 2024•Document ID: 10251391

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-009-24a

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.

  Associated Products (21)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 1 more
  Associated Documents

  • DownloadMC-10251391-0001.pdf↗
• February 16, 2024•Document ID: 10251370

  Service Bulletin/Repair Instructions
  TIRES; TIRES:SIDEWALL; WHEELS

  Mfr Comm. #:

  SA-014-24

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the more noticeable the effect will be. Be sure to set the tire pressures at the recommended tire pressure on the vehicle tire label. Sidewall indentations are a cosmetic condition that does not affect the performance of the tires.

  Associated Products (18)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-5
  Associated Documents

  • DownloadMC-10251370-0001.pdf↗
• February 16, 2024•Document ID: 10251369

  Service Bulletin/Repair Instructions
  WHEELS; SUSPENSION; TIRES

  Mfr Comm. #:

  SA-013-24

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

  Associated Products (19)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-5
  Associated Documents

  • DownloadMC-10251369-0001.pdf↗
• February 13, 2024•Document ID: 10251361

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  Mfr Comm. #:

  09-001-24a

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

  Associated Products (15)

  2024 Mazda CX-52024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10251361-0001.pdf↗
• February 12, 2024•Document ID: 10251387

  Service Bulletin/Repair Instructions
  WHEELS; SERVICE BRAKES, HYDRAULIC; POWER TRAIN; STEERING; ENGINE AND ENGINE COOLING; TIRES

  Mfr Comm. #:

  SA-011-24

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 5 more
  Associated Documents

  • DownloadMC-10251387-0001.pdf↗
• February 8, 2024•Document ID: 10251390

  Service Bulletin/Repair Instructions
  EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-009-24

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.

  Associated Products (21)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 1 more
  Associated Documents

  • DownloadMC-10251390-0001.pdf↗
• February 1, 2024•Document ID: 10251373

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-006-24

  Date Added:

  March 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

  Associated Products (21)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 1 more
  Associated Documents

  • DownloadMC-10251373-0001.pdf↗
• January 10, 2024•Document ID: 10249499

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER

  Mfr Comm. #:

  09-001-24

  Date Added:

  February 1, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

  Associated Products (5)

  2024 Mazda CX-52024 Mazda CX-902023 Mazda CX-52022 Mazda CX-52021 Mazda CX-5
  Associated Documents

  • DownloadMC-10249499-0001.pdf↗
• December 20, 2023•Document ID: 10248393

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-005-23a

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant temperature indicator (blue) light stays on longer or comes on while driving Poor heater performance, especially at idle

  Associated Products (12)

  2024 Mazda CX-52023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-10248393-0001.pdf↗
• December 11, 2023•Document ID: 10248290

  Service Bulletin/Repair Instructions
  COMMUNICATION; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-060-23c

  Date Added:

  January 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Missing DTCs. Permanent updates to these procedures in the Workshop Manual (WSM) are in progress and once complete this Service Alert will be updated to indicate the respective (missing) DTCs has been added to the WSM.

  Associated Products (1)

  2024 Mazda CX-5
  Associated Documents

  • DownloadMC-10248290-0001.pdf↗
• December 8, 2023•Document ID: 10248390

  Service Bulletin/Repair Instructions
  STRUCTURE; STEERING

  Mfr Comm. #:

  SA-082-23

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

  Associated Products (19)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-302021 Mazda MX-5
  Associated Documents

  • DownloadMC-10248390-0001.pdf↗
• December 7, 2023•Document ID: 10248388

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

  Mfr Comm. #:

  SA-021-23b

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Qi Wireless Charger symptom troubleshooting

  Associated Products (17)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248388-0001.pdf↗
• December 7, 2023•Document ID: 10248387

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-015-23e

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page

  Associated Products (20)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248387-0001.pdf↗
• December 5, 2023•Document ID: 10248392

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-081-23

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

  Associated Products (24)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-5+ 4 more
  Associated Documents

  • DownloadMC-10248392-0001.pdf↗
• December 5, 2023•Document ID: 10248389

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-025-23a

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

  Associated Products (20)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248389-0001.pdf↗
• December 1, 2023•Document ID: 10248348

  Service Bulletin/Repair Instructions
  VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-079-23

  Date Added:

  January 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.

  Associated Products (17)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248348-0001.pdf↗
• November 20, 2023•Document ID: 10246133

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-007-23c

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 5 more
  Associated Documents

  • DownloadMC-10246133-0001.pdf↗
• November 14, 2023•Document ID: 10246210

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-027-23c

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.

  Associated Products (19)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10246210-0001.pdf↗