Mazda CX-5 Service Bulletins (2021)

501 manufacturer communications on file.

• July 29, 2024•Document ID: 11005671

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-011-24b

  Date Added:

  August 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

  Associated Products (185)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-5+ 165 more
  Associated Documents

  • DownloadMC-11005671-0001.pdf↗
• July 25, 2024•Document ID: 11005549

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; STRUCTURE:BODY

  Mfr Comm. #:

  09-022-24a

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second.

  Associated Products (9)

  2024 Mazda CX-52023 Mazda CX-52023 Mazda CX-92022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-92020 Mazda CX-52020 Mazda CX-9
  Associated Documents

  • DownloadMC-11005549-0001.pdf↗
• July 18, 2024•Document ID: 11005551

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-036-24

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.

  Associated Products (39)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-30+ 19 more
  Associated Documents

  • DownloadMC-11005551-0001.pdf↗
• July 17, 2024•Document ID: 11005550

  Service Bulletin/Repair Instructions
  SEATS; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-035-24

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ventilation control unit. To eliminate this concern, the material for the circuit of the seat ventilation control unit has been modified.

  Associated Products (12)

  2022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62018 Mazda Mazda6
  Associated Documents

  • DownloadMC-11005550-0001.pdf↗
• July 9, 2024•Document ID: 11005528

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  04-003-24

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

  Associated Products (13)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-52016 Mazda CX-52015 Mazda CX-52014 Mazda CX-52013 Mazda CX-5
  Associated Documents

  • DownloadMC-11005528-0001.pdf↗
• July 2, 2024•Document ID: 11005538

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-001-24e

  Date Added:

  August 2, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

  Associated Products (22)

  2025 Mazda CX-702024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 2 more
  Associated Documents

  • DownloadMC-11005538-0001.pdf↗
• June 29, 2024•Document ID: 11003395

  Other
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-009-24b

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda Connected Services - Frequently Asked Questions (FAQ)

  Associated Products (25)

  2025 Mazda CX-702024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-5+ 5 more
  Associated Documents

  • DownloadMC-11003395-0001.pdf↗
• June 28, 2024•Document ID: 11003350

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-005-24a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose DTCs according to the instructions on MGSS online.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-3+ 5 more
  Associated Documents

  • DownloadMC-11003350-0001.pdf↗
• June 22, 2024•Document ID: 11003354

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-001-24d

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.

  Associated Products (21)

  2025 Mazda CX-702024 Mazda CX-302024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3+ 1 more
  Associated Documents

  • DownloadMC-11003354-0001.pdf↗
• June 22, 2024•Document ID: 11003353

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-008-24

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.

  Associated Products (15)

  2023 Mazda CX-52022 Mazda CX-52021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda6
  Associated Documents

  • DownloadMC-11003353-0001.pdf↗
• June 21, 2024•Document ID: 11003352

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-007-24

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced.

  Associated Products (7)

  2022 Mazda CX-302022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-11003352-0001.pdf↗
• June 18, 2024•Document ID: 11003697

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD5 Parts-Warranty

  Date Added:

  July 6, 2024

  Manufacturer:

  MAZDA

  Summary

  SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class.

  Associated Products (7)

  2022 Mazda CX-302022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-11003697-0001.pdf↗
• June 14, 2024•Document ID: 11003361

  Other
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-038-24

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01 (TCU - Tel antenna No. 1 malfunction) stored.

  Associated Products (17)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-11003361-0001.pdf↗
• June 13, 2024•Document ID: 11003696

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD5 Repair

  Date Added:

  July 6, 2024

  Manufacturer:

  MAZDA

  Summary

  SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class.

  Associated Products (7)

  2022 Mazda CX-302022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-11003696-0001.pdf↗
• June 12, 2024•Document ID: 11003400

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD5 Dlr Ltr a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class.

  Associated Products (7)

  2022 Mazda CX-302022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-11003400-0001.pdf↗
• June 12, 2024•Document ID: 11003351

  Other
  ENGINE

  Mfr Comm. #:

  01-005-24 Dlr Ltr

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose DTCs according to the instructions on MGSS online.

  Associated Products (27)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-3+ 7 more
  Associated Documents

  • DownloadMC-11003351-0001.pdf↗
• June 11, 2024•Document ID: 11003349

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-005-24

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies DTC P0126:00, this TSB is not applicable. Diagnose DTCs according to the instructions on MGSS online.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-3+ 5 more
  Associated Documents

  • DownloadMC-11003349-0001.pdf↗
• June 8, 2024•Document ID: 11003358

  Other
  ENGINE

  Mfr Comm. #:

  PF-24-09

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  A new repair procedure has been developed to address DTC P0126:00 on SKYACTIV-G 2.0/2.5L engines (non-turbo). Mazda has introduced a replacement kit of the thermostat located within the Coolant Control Valve (CCV). NOTE: It is no longer necessary to replace the CCV for this DTC.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-3+ 5 more
  Associated Documents

  • DownloadMC-11003358-0001.pdf↗
• June 7, 2024•Document ID: 11003398

  Other
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-011-24a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

  Associated Products (174)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-5+ 154 more
  Associated Documents

  • DownloadMC-11003398-0001.pdf↗
• June 7, 2024•Document ID: 11003397

  Other
  WHEELS

  Mfr Comm. #:

  SA-022-24a

  Date Added:

  July 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

  Associated Products (77)

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  Associated Documents

  • DownloadMC-11003397-0001.pdf↗