Mazda CX-5 Service Bulletins (2021)

501 manufacturer communications on file.

• June 7, 2021•Document ID: 10198691

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  SA-040-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (121)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 101 more
  Associated Documents

  • DownloadMC-10198691-0001.pdf↗
• June 4, 2021•Document ID: 10198677

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-029-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

  Associated Products (40)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-10198677-0001.pdf↗
• June 2, 2021•Document ID: 10198675

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING; EXTERIOR LIGHTING

  Mfr Comm. #:

  SA-013-21f

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10198675-0001.pdf↗
• June 1, 2021•Document ID: 10198574

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  MT-003-21

  Date Added:

  June 29, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

  Associated Products (121)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 101 more
  Associated Documents

  • DownloadMC-10198574-0001.pdf↗
• May 18, 2021•Document ID: 10194887

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING; LANE DEPARTURE; EQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE

  Mfr Comm. #:

  SA-036-21

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

  Associated Products (42)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 22 more
  Associated Documents

  • DownloadMC-10194887-0001.pdf↗
• May 13, 2021•Document ID: 10194891

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-034-21

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

  Associated Products (45)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 25 more
  Associated Documents

  • DownloadMC-10194891-0001.pdf↗
• May 11, 2021•Document ID: 10194782

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-033-21

  Date Added:

  June 2, 2021

  Manufacturer:

  MAZDA

  Summary

  The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

  Associated Products (18)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92017 Mazda CX-32017 Mazda CX-52017 Mazda CX-9
  Associated Documents

  • DownloadMC-10194782-0001.pdf↗
• May 11, 2021•Document ID: 10194715

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING; EXTERIOR LIGHTING

  Mfr Comm. #:

  SA-013-21e

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10194715-0001.pdf↗
• May 11, 2021•Document ID: 10194714

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-032-21

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

  Associated Products (51)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 31 more
  Associated Documents

  • DownloadMC-10194714-0001.pdf↗
• May 7, 2021•Document ID: 10194659

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT

  Mfr Comm. #:

  MT-002-21

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGINE button. The aftermarket accessory may create electrical interference, which may interfere with programming.

  Associated Products (63)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 43 more
  Associated Documents

  • DownloadMC-10194659-0001.pdf↗
• May 5, 2021•Document ID: 10194657

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  MT-001-21

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.

  Associated Products (100)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-3+ 80 more
  Associated Documents

  • DownloadMC-10194657-0001.pdf↗
• May 4, 2021•Document ID: 10194762

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-030-21

  Date Added:

  June 2, 2021

  Manufacturer:

  MAZDA

  Summary

  Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method

  Associated Products (45)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 25 more
  Associated Documents

  • DownloadMC-10194762-0001.pdf↗
• April 30, 2021•Document ID: 10191535

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-004-21-3773a

  Date Added:

  May 4, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and improper oil pressure. DTC P0524:00 (Engine oil pressure too low), DTC P055F:00 (Engine oil pressure malfunction). The control software of the PCM has been modified to eliminate this concern. In addition, the production process has been modified to reduce contamination in the engine oil solenoid valve, oil pump, spacer and oil filter.

  Associated Products (13)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda6
  Associated Documents

  • DownloadMC-10191535-0001.pdf↗
• April 30, 2021•Document ID: 10191534

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-002-21-3767a

  Date Added:

  May 4, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it. To eliminate this concern, the switchable HLA has been modified for increased oil supply to reduce air bubbles in the oil passage. NOTE: The switchable HLA can be pressed down with a finger if air bubbles have accumulated in it.

  Associated Products (13)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda6
  Associated Documents

  • DownloadMC-10191534-0001.pdf↗
• April 27, 2021•Document ID: 10191539

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-013-21d

  Date Added:

  May 4, 2021

  Manufacturer:

  MAZDA

  Summary

  IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10191539-0001.pdf↗
• April 26, 2021•Document ID: 10191538

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-029-21

  Date Added:

  May 4, 2021

  Manufacturer:

  MAZDA

  Summary

  APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay™ / Android Auto™, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

  Associated Products (40)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-10191538-0001.pdf↗
• April 22, 2021•Document ID: 10190956

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-011-21-3800

  Date Added:

  April 26, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temperature indicator (blue) light stays on longer or comes on while driving, Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 °F (40-80 °C)). To eliminate this concern, the production process of the coolant control valve has been modified.

  Associated Products (14)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda62018 Mazda CX-5
  Associated Documents

  • DownloadMC-10190956-0001.pdf↗
• April 14, 2021•Document ID: 10190972

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-012-21d

  Date Added:

  April 26, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10190972-0001.pdf↗
• April 7, 2021•Document ID: 10190970

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-014-21c

  Date Added:

  April 26, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). NOTE: This concern may be present on a 2019-2020 Mazda3 or a 2020 CX-30 after the customer updates the Navigation SD card map software using Mazda Toolbox.

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10190970-0001.pdf↗
• April 7, 2021•Document ID: 10190968

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-027-21

  Date Added:

  April 26, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10190968-0001.pdf↗