Mazda CX-5 Service Bulletins (2013)

824 manufacturer communications on file.

• June 18, 2025•Document ID: 11020038

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-031-25

  Date Added:

  July 2, 2025

  Manufacturer:

  MAZDA

  Summary

  Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

  Associated Products (77)

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  Associated Documents

  • DownloadMC-11020038-0001.pdf↗
• May 22, 2025•Document ID: 11019097

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  09-024-25

  Date Added:

  June 4, 2025

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused during rearview mirror installation. The adhesive is squeezed out between the windshield and the mirror base. The rearview mirror is assembled on top of the overextended adhesive. The adhesive is softened by heat, and loosening screws, results in a rattling concern.

  Associated Products (57)

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  Associated Documents

  • DownloadMC-11019097-0001.pdf↗
• April 25, 2025•Document ID: 11017699

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  07-004-25

  Date Added:

  May 3, 2025

  Manufacturer:

  MAZDA

  Summary

  A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

  Associated Products (136)

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  Associated Documents

  • DownloadMC-11017699-0001.pdf↗
• April 16, 2025•Document ID: 11017697

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-020-25

  Date Added:

  May 3, 2025

  Manufacturer:

  MAZDA

  Summary

  There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

  Associated Products (77)

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  Associated Documents

  • DownloadMC-11017697-0001.pdf↗
• March 20, 2025•Document ID: 11016235

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-016-25

  Date Added:

  April 1, 2025

  Manufacturer:

  MAZDA

  Summary

  The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include replacing the breather when replacing the differential with a new unit.

  Associated Products (43)

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  Associated Documents

  • DownloadMC-11016235-0001.pdf↗
• January 24, 2025•Document ID: 11013654

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  06-001-25

  Date Added:

  February 5, 2025

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

  Associated Products (45)

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  • DownloadMC-11013654-0001.pdf↗
• November 8, 2024•Document ID: 11011141

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-081-24

  Date Added:

  December 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.

  Associated Products (71)

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  Associated Documents

  • DownloadMC-11011141-0001.pdf↗
• October 24, 2024•Document ID: 11009654

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-079-24

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

  Associated Products (62)

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  Associated Documents

  • DownloadMC-11009654-0001.pdf↗
• October 5, 2024•Document ID: 11009644

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24c

  Date Added:

  November 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (71)

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  Associated Documents

  • DownloadMC-11009644-0001.pdf↗
• September 12, 2024•Document ID: 11008577

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-068-24

  Date Added:

  October 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about scratches on the instrument cluster lens.

  Associated Products (71)

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  Associated Documents

  • DownloadMC-11008577-0001.pdf↗
• August 26, 2024•Document ID: 11007029

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-062-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.

  Associated Products (71)

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  Associated Documents

  • DownloadMC-11007029-0001.pdf↗
• August 21, 2024•Document ID: 11007009

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-016-24b

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (70)

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  Associated Documents

  • DownloadMC-11007009-0001.pdf↗
• August 15, 2024•Document ID: 11007022

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  SA-058-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (141)

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  Associated Documents

  • DownloadMC-11007022-0001.pdf↗
• August 15, 2024•Document ID: 11007019

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM; ENGINE

  Mfr Comm. #:

  SA-057-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

  Associated Products (130)

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  Associated Documents

  • DownloadMC-11007019-0001.pdf↗
• August 13, 2024•Document ID: 11007018

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY

  Mfr Comm. #:

  SA-056-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

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  • DownloadMC-11007018-0001.pdf↗
• August 12, 2024•Document ID: 11007013

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-053-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

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  • DownloadMC-11007013-0001.pdf↗
• August 8, 2024•Document ID: 11006987

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-038-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

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  • DownloadMC-11006987-0001.pdf↗
• August 7, 2024•Document ID: 11007010

  Service Bulletin/Repair Instructions
  POWER TRAIN; ENGINE

  Mfr Comm. #:

  SA-052-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.

  Associated Products (79)

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  • DownloadMC-11007010-0001.pdf↗
• August 6, 2024•Document ID: 11006917

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; STRUCTURE:BODY; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-050-24

  Date Added:

  September 4, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.

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  • DownloadMC-11006917-0001.pdf↗
• July 29, 2024•Document ID: 11005671

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-011-24b

  Date Added:

  August 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

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  • DownloadMC-11005671-0001.pdf↗