Mazda CX-5 Service Bulletins (2014)

789 manufacturer communications on file.

• September 5, 2018•Document ID: 10145248

  Service Bulletin/Repair Instructions
  POWER TRAIN:DRIVELINE:UNIVERSAL JOINT; POWER TRAIN:DRIVELINE:DRIVESHAFT

  Mfr Comm. #:

  03-002-18-3505a

  Date Added:

  October 9, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the drive shaft. To correct this issue, the thickness of the dust cover has been increased.

  Associated Products (21)

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  Associated Documents

  • DownloadMC-10145248-0001.pdf↗
• August 31, 2018•Document ID: 10144333

  Service Bulletin/Repair Instructions
  VEHICLE SPEED CONTROL

  Mfr Comm. #:

  09-034-18-3430

  Date Added:

  September 10, 2018

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

  Associated Products (161)

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  Associated Documents

  • DownloadMC-10144333-0001.pdf↗
• August 17, 2018•Document ID: 10144327

  Service Bulletin/Repair Instructions
  POWER TRAIN:DRIVELINE:DRIVESHAFT

  Mfr Comm. #:

  03-002-18-3505

  Date Added:

  September 10, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The noise is caused by stick/slip between the oil seal at the transaxle and the dust cover of the driveshaft. To correct this issue, the thickness of the dust cover has been increased.

  Associated Products (21)

  2018 Mazda CX-32018 Mazda CX-52018 Mazda Mazda32018 Mazda Mazda62017 Mazda CX-32017 Mazda CX-52017 Mazda Mazda32017 Mazda Mazda62016 Mazda CX-32016 Mazda CX-52016 Mazda Mazda32016 Mazda Mazda62015 Mazda CX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda CX-52014 Mazda Mazda32014 Mazda Mazda62013 Mazda CX-52013 Mazda Mazda3+ 1 more
  Associated Documents

  • DownloadMC-10144327-0001.pdf↗
• August 15, 2018•Document ID: 10144334

  Service Bulletin/Repair Instructions
  POWER TRAIN:AXLE ASSEMBLY

  Mfr Comm. #:

  SA-037-18

  Date Added:

  September 10, 2018

  Manufacturer:

  MAZDA

  Summary

  Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

  Associated Products (28)

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  Associated Documents

  • DownloadMC-10144334-0001.pdf↗
• August 2, 2018•Document ID: 10144329

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:DOOR

  Mfr Comm. #:

  09-030-18-3484

  Date Added:

  September 10, 2018

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.

  Associated Products (11)

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  Associated Documents

  • DownloadMC-10144329-0001.pdf↗
• July 20, 2018•Document ID: 10144013

  Service Bulletin/Repair Instructions
  ENGINE; EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  MT-008-18

  Date Added:

  August 27, 2018

  Manufacturer:

  MAZDA

  Summary

  ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-10144013-0001.pdf↗
• July 20, 2018•Document ID: 10144012

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE; VISIBILITY:REARVIEW MIRRORS/DEVICES

  Mfr Comm. #:

  MT-007-18

  Date Added:

  August 27, 2018

  Manufacturer:

  MAZDA

  Summary

  ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket accessory device. Some aftermarket electrical devices (e.g., an accessory cell phone charger) may create excessive electrical noise. The noise may interrupt some of the vehicle electrical systems. Below are a few examples of an aftermarket cell phone charger that is interrupting the vehicle electrical systems.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-10144012-0001.pdf↗
• July 20, 2018•Document ID: 10144010

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  MT-004-18

  Date Added:

  August 27, 2018

  Manufacturer:

  MAZDA

  Summary

  ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.

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  Associated Documents

  • DownloadMC-10144010-0001.pdf↗
• July 13, 2018•Document ID: 10143977

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-005-18-3414a

  Date Added:

  August 20, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates inside the cable casing due to inadequately wrapped fabric around the cable. To eliminate this concern, the power seat cable has been changed to a type that produces less friction and noise.

  Associated Products (14)

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  Associated Documents

  • DownloadMC-10143977-0001.pdf↗
• July 13, 2018•Document ID: 10143974

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-013-18-3491

  Date Added:

  August 20, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance to cold.

  Associated Products (20)

  2018 Mazda CX-32018 Mazda CX-92018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62015 Mazda CX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda CX-52014 Mazda Mazda32014 Mazda Mazda62013 Mazda CX-5
  Associated Documents

  • DownloadMC-10143974-0001.pdf↗
• July 3, 2018•Document ID: 10143979

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-033-18

  Date Added:

  August 20, 2018

  Manufacturer:

  MAZDA

  Summary

  NO GPS AFTER TOMTOM NAVIGATION ACCESSORY INSTALLATION: When not equipped with TomTom navigation from the factory, the GPS antenna plugs into the handsfree (Bluetooth) unit. When adding TomTom navigation, the cable must be unplugged from the HF unit and plugged into the jumper harness that leads to the navi unit.

  Associated Products (8)

  2015 Mazda CX-52015 Mazda CX-92015 Mazda Mazda62014 Mazda CX-52014 Mazda CX-92014 Mazda Mazda62013 Mazda CX-52013 Mazda CX-9
  Associated Documents

  • DownloadMC-10143979-0001.pdf↗
• June 20, 2018•Document ID: 10143965

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-020-18-3458a

  Date Added:

  August 20, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

  Associated Products (66)

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  Associated Documents

  • DownloadMC-10143965-0001.pdf↗
• June 6, 2018•Document ID: 10143955

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-029-18

  Date Added:

  August 20, 2018

  Manufacturer:

  MAZDA

  Summary

  IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application after restarting. 3. Run the resetting tool by double clicking the "Reset.bat" file (on your desktop from step 1). 4. Press any key after reading the notifications about the resetting tool.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-10143955-0001.pdf↗
• June 5, 2018•Document ID: 10143961

  Service Bulletin/Repair Instructions
  SUSPENSION; STEERING

  Mfr Comm. #:

  03-001-18-3488

  Date Added:

  August 20, 2018

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about a vibration that is felt through the floor, seat and/or steering wheel while driving under moderate acceleration, at speeds of approx. 25 - 30 mph (40 - 50 km/h). The vibration is more noticeable when driving on smooth, flat roads.The vibration may be caused by wear on the inner surface of the tripod joint case (inner side of front driveshaft). To eliminate this concern, a coating has been applied to the inner surface of the tripod joint case to improve wear resistance.

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  2017 Mazda Mazda62016 Mazda CX-52016 Mazda Mazda62015 Mazda CX-52015 Mazda Mazda62014 Mazda CX-52014 Mazda Mazda62013 Mazda CX-5
  Associated Documents

  • DownloadMC-10143961-0001.pdf↗
• May 15, 2018•Document ID: 10142521

  Service Bulletin/Repair Instructions
  STEERING: STEERING WHEEL/HANDLE BAR

  Mfr Comm. #:

  06-001-18-3481

  Date Added:

  July 2, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is fully turned to the driver-side (left side for LHD vehicle and right side for RHD vehicle). NOTE: The noise will not occur if the steering wheel is in the center or to the full passenger-side position. The noise is caused when the edge (A) of the inner ball joint (B) gets stuck with the steering gear housing (C). To eliminate the noise, a spacer (A) has been installed between the inner ball joint (B) and the steering gear housing (C) (both sides) to prevent direct contact.

  Associated Products (13)

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  Associated Documents

  • DownloadMC-10142521-0001.pdf↗
• May 11, 2018•Document ID: 10142527

  Service Bulletin/Repair Instructions
  EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  09-025-18-3479

  Date Added:

  July 2, 2018

  Manufacturer:

  MAZDA

  Summary

  Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.

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  Associated Documents

  • DownloadMC-10142527-0001.pdf↗
• May 11, 2018•Document ID: 10142517

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

  Mfr Comm. #:

  01-013-18-3478

  Date Added:

  July 2, 2018

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed after fuelingthe vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

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  Associated Documents

  • DownloadMC-10142517-0001.pdf↗
• May 11, 2018•Document ID: 10142515

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  00-003-18-3480

  Date Added:

  July 2, 2018

  Manufacturer:

  MAZDA

  Summary

  Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claimsare subject to denial or debit.

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  Associated Documents

  • DownloadMC-10142515-0001.pdf↗
• May 8, 2018•Document ID: 10142533

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  SA-026-18

  Date Added:

  July 2, 2018

  Manufacturer:

  MAZDA

  Summary

  If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fuel occurring under this specific driving condition is normal with direct injection engines. If the vehicle is driven on a longer trip after a lot of short trips (where the engine reaches normal operating temperature), the Check Engine Light may turn ON with DTC P0172:00 (Fuel system too rich).

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  Associated Documents

  • DownloadMC-10142533-0001.pdf↗
• May 8, 2018•Document ID: 10142525

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT

  Mfr Comm. #:

  09-023-18-3475

  Date Added:

  July 2, 2018

  Manufacturer:

  MAZDA

  Summary

  When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dealership with active (working SAT radio).

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  Associated Documents

  • DownloadMC-10142525-0001.pdf↗