Mazda CX-5 Service Bulletins (2017)

572 manufacturer communications on file.

• September 1, 2021•Document ID: 10201863

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-019-21c

  Date Added:

  October 5, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

  Associated Products (29)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-9+ 9 more
  Associated Documents

  • DownloadMC-10201863-0001.pdf↗
• August 24, 2021•Document ID: 10200933

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:12V/24V/48V BATTERY

  Mfr Comm. #:

  01-006-21-3779a

  Date Added:

  September 3, 2021

  Manufacturer:

  MAZDA

  Summary

  This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

  Associated Products (158)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 138 more
  Associated Documents

  • DownloadMC-10200933-0001.pdf↗
• August 17, 2021•Document ID: 10200527

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-025-21-3824

  Date Added:

  August 24, 2021

  Manufacturer:

  MAZDA

  Summary

  This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

  Associated Products (189)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 169 more
  Associated Documents

  • DownloadMC-10200527-0001.pdf↗
• August 10, 2021•Document ID: 10200940

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SA-046-21

  Date Added:

  September 3, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.

  Associated Products (33)

  2021 Mazda CX-32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-3+ 13 more
  Associated Documents

  • DownloadMC-10200940-0001.pdf↗
• August 6, 2021•Document ID: 10200528

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  09-021-21-3818a

  Date Added:

  August 24, 2021

  Manufacturer:

  MAZDA

  Summary

  AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.

  Associated Products (41)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-5+ 21 more
  Associated Documents

  • DownloadMC-10200528-0001.pdf↗
• July 19, 2021•Document ID: 10199714

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  02-002-21-3769a

  Date Added:

  August 2, 2021

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.

  Associated Products (46)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 26 more
  Associated Documents

  • DownloadMC-10199714-0001.pdf↗
• July 12, 2021•Document ID: 10199715

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  09-016-21-3797a

  Date Added:

  August 2, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.

  Associated Products (5)

  2021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10199715-0001.pdf↗
• July 9, 2021•Document ID: 10199641

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  15-002-21-3812

  Date Added:

  August 3, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.

  Associated Products (24)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda3+ 4 more
  Associated Documents

  • DownloadMC-10199641-0001.pdf↗
• July 8, 2021•Document ID: 10199634

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-021-21-3818

  Date Added:

  August 3, 2021

  Manufacturer:

  MAZDA

  Summary

  AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction.

  Associated Products (32)

  2021 Mazda CX-32021 Mazda Mazda22021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda22018 Mazda Mazda62018 Mazda MX-5+ 12 more
  Associated Documents

  • DownloadMC-10199634-0001.pdf↗
• June 25, 2021•Document ID: 10198679

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-019-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

  Associated Products (35)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda6+ 15 more
  Associated Documents

  • DownloadMC-10198679-0001.pdf↗
• June 24, 2021•Document ID: 10198685

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  SA-042-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.

  Associated Products (32)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda6+ 12 more
  Associated Documents

  • DownloadMC-10198685-0001.pdf↗
• June 15, 2021•Document ID: 10198673

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-030-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See “Mazda Approved Key Cutting Machine” table.

  Associated Products (45)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 25 more
  Associated Documents

  • DownloadMC-10198673-0001.pdf↗
• June 9, 2021•Document ID: 10198689

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-041-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

  Associated Products (154)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 134 more
  Associated Documents

  • DownloadMC-10198689-0001.pdf↗
• June 7, 2021•Document ID: 10198691

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  SA-040-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (121)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 101 more
  Associated Documents

  • DownloadMC-10198691-0001.pdf↗
• June 4, 2021•Document ID: 10198568

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  04-002-21-3809

  Date Added:

  June 29, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

  Associated Products (17)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda62017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda62016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda6
  Associated Documents

  • DownloadMC-10198568-0001.pdf↗
• June 4, 2021•Document ID: 10198677

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-029-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

  Associated Products (40)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-10198677-0001.pdf↗
• June 2, 2021•Document ID: 10198571

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  09-017-21-3808

  Date Added:

  June 29, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cycle ends. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error. To correct the concern, the SD card hardware has been changed.

  Associated Products (18)

  2018 Mazda CX-32018 Mazda CX-92018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda Mazda32014 Mazda Mazda31998 Mazda 323
  Associated Documents

  • DownloadMC-10198571-0001.pdf↗
• June 1, 2021•Document ID: 10198574

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  MT-003-21

  Date Added:

  June 29, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

  Associated Products (121)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 101 more
  Associated Documents

  • DownloadMC-10198574-0001.pdf↗
• May 27, 2021•Document ID: 10194656

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  09-016-21-3797

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10194656-0001.pdf↗
• May 25, 2021•Document ID: 10194655

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  09-015-21-3805

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some CX-5 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car washer. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. NOTE: The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent from water entry.

  Associated Products (7)

  2021 Mazda Mazda32020 Mazda CX-52020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10194655-0001.pdf↗