Mazda CX-30 Complaints (2021)

100 consumer complaints on file.

#11542662September 5, 2023
ENGINE
“Low engine oil level” light comes on periodically for last several hundred miles. Dipstick show oil level to be appropriate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540771August 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle burns oil at at much higher rate than scheduled oil changes allow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540218August 22, 2023
ENGINE
The engine oil light came on several times on different days, saying that the engine oil level is low. But I had the car checked twice and there is nothing wrong the engine oil level.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537502August 9, 2023
ENGINE
I would like to report that I am not feeling safe driving my 2021 MAZDA CX-30 Premium anymore. My vehicle is affected by the MAZDA Technical Service Bulletin 01-003/23,. Subject: ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250f:00 DUE TO LOW ENGINE OIL LEVEL This is a known issue by MAZDA! It results in an oil consumption increase due to damage of the valve seals on the exhaust side. The first time the Engine warning light with the message "Engine Oil Level Low" was displayed on May 20, 2023. the earliest appointment to get this issue diagnoised and repaired was on 06/30/2023 at the MAZDA dealer in Augusta, ME. They diagnosed the issue but were not able to repair it, since they don't have the required level of technician as outlined in TSB 01-003/23. I then had to reach out to another MAZDA dealer, Thompson Mazda in Waterville, ME. They ignored my complaint over the phone, not accepting that this issue was already corectly diagnosed by the other MAZDA dealer in Augusta, ME. I contacted MAZDA of North America Customer Relations but didn't get any support so far. They told me the earliest date to get the vehicle diagnoesed and possibly repaired would be end of September. I told them that this is unacceptable and I don't feel safe driving the vehicle with this known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533785July 22, 2023
AIR BAGS
I was involved in a traffic accident on 6/29/23 involving myself and my [xx] year old son, both in the front seat. We were struck in the back by one vehicle, spun out of control, hit another vehicle on the passenger side where my son was sitting and spun out of control again. Driver side did not strike anything and side airbags deployed (both front seat and back seat), passenger side airbags never deployed. My son's safety was put at risk as the damage was extensive and the car was totaled. He suffered two fractures in his shoulder and a broken clavicle. The problem has not been confirmed by the dealer. The vehicle has been inspected by my insurance carrier, Progressive. There were no warning lights, and no lights confirming that the airbag was turned off while my son was sitting in the passenger side. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11533383July 20, 2023
ENGINE
The low engine oil warning light keeps coming on, and there’s appears to be no visible leak. I add about a quart each time this happens and it does fine for a while. The last time I took it to the dealership, I told them about it. They just said they didn’t see a leak and not to worry about it. Ultimately the issue is how will this impact the longevity of my engine?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525939June 7, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
After setting the adaptive cruise control, and overriding it with the accelerator pedal when approaching a vehicle in front of me to pass it, my vehicle briefly accelerated hard while switching lanes after clearing the vehicle in front of me. This happened even though I had taken my foot off the accelerator already. My current speed was also slightly higher than the set cruise speed. E.g. I set it to 75, I was driving 77 and it jumped up to 80 for a short while before settling back to 75. This acceleration happened right as I cleared the vehicle in front of me and I was in the other lane. You can feel the sudden acceleration. It is as if the radar noticed the vehicle wasn't in front of it any more so it accelerated disregarding the current speed or accelerator position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516324April 10, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On March 9, 2023 - car brakes failed at a red light and vehicle collided with an oncoming car coming from the adjacent direction. Vehicle proceeded not to brake for an additional 30 sec minum at which the brakes finally engaged. There was no braking alert - the smart braking system did not engage and there was Forward Collision warning. It is available for inspection upon request. My safety and the safety of oncoming passengers were at risk which could have been fatal Insurance representatives have not yet inspected. Absolutely no warning lots engaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11514192March 28, 2023
SEAT BELTS
Involved in an accident low speed on 3/17/23. Upon impact with other car passengers seat belt did not activate until passenger hit dash with her head and then it apparently engaged and threw passenger back with tremendous force injuring passenger. Upon inspection at the body shop they found the following code: U0452..invalid data received from restraints control Panel. History. They will be calling Madza for inspection. This needs to be inspected as soon as possible before someone gets killed.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11512582March 18, 2023
VISIBILITY/WIPER
I picked up my certified pre owned CX-30 just 2 days ago and noticed the windshield appears distorted or wavy which results in eye strain and headaches. This seems to occur in the left side of the windshield. It is difficult to focus for long periods of time. I asked another person to drive the car and they confirmed it nearly instantly. I recently learned this is a known issue with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511941March 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owned a 2021 Mazda CX-30. The contact stated that her husband was driving 60 mph on cruise control and while approaching a traffic light he depressed the brake pedal but failed to deactivate the cruise control and stop the vehicle. The contact stated no warning light was illuminated. The driver steered to the right and crashed into another vehicle. The contact stated all the air bags did deploy. The driver sustained leisure on his back and both legs due to the air bag deployment. The contact sustained leisure on her head, her nose, her left ribs, hips, and both legs due to the air bag deployment. The contact stated they both sought medical attention at a near hospital. The contact did not know in detail the injuries of the other individuals but did know both individuals sought medical attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to an unknown location. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 14,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11510699March 7, 2023
UNKNOWN OR OTHER
Safety and Driver Support Systems partially disabled, camera malfunction drive safe and High Beam Control Disabled this 3 are on the speedometer. Took it to the local dealership and they don’t know what or how it happen. They worked on it today but can not find a way to fix it .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503427January 24, 2023
ENGINE
I purchased a Mazda CX-30 October 2021 - in April of 2022 the oil light came on mileage 4,672 and I decided to have just have the oil changed at Hello Mazda of San Diego. They said they wouldn't charge me for the oil only the service charge. And mentioned that something is wrong and will top the oil off at no charge in the future. Last month in November I took a short trip to Tucson AZ to visit family the oil light came on once again mileage 10,079 I brought the car into Jim Click Mazda Tucson and after several hours I got the car back. They had topped off the oil with no charge. I asked how low the oil was. The service man quickly said just a little low under a quart. I didn't want to argue with him- but I checked the oil stick, and it was below a quart and I know a light most likely won't come on without it being at least a quart low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500731January 8, 2023
STRUCTURE:BODY
The sunroof exploded while driving. If the inner shield hadnt been up the glass would have fallen on 2 people and a dog. The explosion was so loud my left ear is hurting. Nothing dropped on the sunroof. It exploded upwards. We thought our car had been shot.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11500297January 5, 2023
ENGINE
Using a quart of oil every 1,500 miles. Known oil consumption issue with the 2021 Mazda CX 30 turbo 2.5 engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498534December 22, 2022
AIR BAGS
The contact owned a 2021 Mazda CX30. The contact stated while making a left turn, another vehicle struck the middle of her vehicle causing server damage. The contact stated that none of the frontal air bags were deployed. The contact suffered severe injuries and she sought medical attention. The vehicle was declared a total loss. A police report was filed. The manufacturer was not contacted. The failure mileage was 13,450.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11496389December 7, 2022
ELECTRICAL SYSTEM, POWER TRAIN
The car's battery has failed two times. The second time is after the battery was replaced -- so the problem was with two different batteries. Both times, I had to call & wait for roadside assistance. Dangerous situation. Both times, the car required a jump-start then a full charge. The dealer denies a battery problem or electrical system problem. However, a Mazda Roadside Assistance service provided advised me on 12/3/2022 that the (second) battery was dead and that something in the electrical system is clearly draining the battery. The car is driven every day. *** Several times a week there is a dashboard notice of "low battery risk". *** This has been consistent, starting with the first week of owning the car. It appears that something(s) in the electrical system is draining the battery to the point of failure. The car is 18 months old with @ 16,500 miles driven. It is a 2021 Mazda CX-30 Turbo Premium Plus. It is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495052November 27, 2022
VISIBILITY/WIPER
Was driving on interstate, during the afternoon, not close to any other traffic ahead. It was neither raining nor particularly windy. I heard a very loud “explosion” sound, like a gunshot. I pulled over and my sunroof is bowed OUTWARD a little, and missing a big section of glass. There is no rock or debris laying on the interior screen, and the sunroof is NOT concave like from an impact. It is clearly blown upward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490413October 22, 2022
ENGINE
The Low Oil Level light/sensor came on before it was time to get an oil change (the recommended 4600 miles). This is super dangerous as it can cause major engine issues. I took it to the dealership and the dealership stated "they are having problems with these cars-they are burning too much oil so there is going to be a replacement valve once they have one made and you'll need to come back in to have it replaced -it will be a big job since it's part of the engine".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488125October 6, 2022
ENGINE, UNKNOWN OR OTHER
Purchased Mazda CX-30 Turbo car new March 31, 2021, in Jan 2022 low oil light came on with only 5,000 miles. Dealer noted it was 1 qt low. Just prior to reaching 10,000 miles the low oil light came on again. This car is burning oil with normal driving; primarily from rural area into town 15 min away or freeway driving. This creates an unsafe situation with parts and engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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