Lucid Air Complaints (2024)

8 consumer complaints on file.

#11757529August 17, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
While operating the vehicle, I experienced a sudden and unexpected loss of propulsion accompanied by a Drive System Failure warning. An associated fault message was also displayed. The vehicle became immediately undrivable and required towing. This matter is not being raised as a routine service concern. The critical issue is the abrupt and uncommanded loss of propulsion during active vehicle operation. Had this event occurred under different driving conditions—such as highway speeds, dense traffic, or an intersection—the potential safety consequences could have been severe, including elevated risk of collision. A propulsion loss of this nature represents a potential safety hazard to vehicle occupants and surrounding road users. Accordingly, I am requesting that Lucid treat this matter as a formal PRODUCT SAFETY INCIDENT requiring engineering-level review, rather than a standard repair disposition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675786July 24, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], at approximately [XXX], I arrived at the YMCA parking lot for my yoga class (located on [XXX], Mountain View, CA). While waiting for a parking spot, I put my Lucid Air in reverse to back up slightly. Generally, Lucid’s strong regenerative braking stops the car when the accelerator is released. However, this time, when I lifted my foot, the car unexpectedly accelerated at high speed, completely unresponsive to my control. It plowed through a pedestrian walkway, a row of bushes, and crashed into the exterior wall of the YMCA building before shutting itself off. The steering wheel was also unresponsive during the unexpected acceleration. After the crash, the car shut itself down and would not restart. The crash caused injury to my neck, and it was a miracle that no one was behind me at the normally very busy parking lot. The sudden acceleration and loss of control over the car was terrifying. In addition, all other safety mechanisms such as automatic braking failed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11672457July 10, 2025
SEATS, VISIBILITY/WIPER, UNKNOWN OR OTHER
Main issue is that the vehicle will take about 30 seconds to unlock/awake, this is completely unacceptable! even the cheapest car on the market unlocks within a fraction of a second, this can also be a dangerous situation if i need to enter my vehicle quickly. Second issue is that the drivers side windshield wiper leaves smudges after wiping, even after changing the blades, the wiper still performs the same, i believe its the shape of the windshield that causes this. third issue is that the driver side lower seat cushion is retracting and buckling, this has been replaced once and its doing it again, but warranty says its normal wear and tear, this vehicle only has 18k miles on it. 4th issue is that Lucid just sent out an email blast for customers have an option to purchase a hardware upgrade for future enhancements and faster response on screen animations, this is completely insane! this vehicle manufacturer should've calculated all this before vehicle production, this should be a free upgrade for customers to offer future updates and safety features on the vehicles computer hardware. 5ft issue is, i contacted Lucid customer service to voice my opinion and find a resolution more than 5 times, which nobody ever got back to me, i asked to speak to someone on a higher role in the company, and that seems to be impossible. 6th issue is that i asked my service advisor for someone to get in touch with me for a buy-back, he replied that he will forward this to his team and they will send me an application for the buy-back process, that was 6 months ago! and contact from Lucid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663435May 28, 2025
POWER TRAIN
Following the OTA software update to V2.6.16, the car will randomly refuse to shift out of Park and into either Drive or Reverse. This occurs after the car has been recently plugged in to charge as well as randomly regardless of charging activity. This is a significant safety issue in that the car will not move despite having foot on the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658784May 4, 2025
POWER TRAIN, STEERING, SERVICE BRAKES
There was a safety recall, but Lucid told us the car was safe to drive while we waited for our service appointment. A couple of days before our appointment, (this past 2/9/2025) the car lost brakes, steering, and then completely bricked on the GWB. By great good fortune my wife, who was driving, wasn't injured. The car needed to be towed off the bridge. The service center afterward told us that it was the recall issue (short cable to power train or something like that) and that we shouldn't have been told it was safe to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627594November 26, 2024
ELECTRICAL SYSTEM
The recent software update v2.5.0 has been very unstable. The screens would often black out every 30 seconds and calls get cut off. But the biggest problem was it resetting profile while driving on the highway! Theres no way to fix it and we had to pull over on the side to switch profiles again to fix the seat. We called them and lucid has yet to call us back. This is a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622619October 29, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I was driving on a residential road and the car signaled it had an error and the engine turned off immediately. I was left in the road and couldn’t move. After an hour the electric died. No hazards. I was put in a very dangerous situation for me and passerby’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614679September 15, 2024
POWER TRAIN
Car lost power and shut down in the middle of the road. Very dangerous, almost got hit. I was able to get the car to the side of the road. The vehicle was not driveable. Call Lucid customer care and they towed the vehicle to the service center. No loaner was provided to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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