Lincoln Town Car Complaints

3,302 consumer complaints on file.

#10070239January 15, 2004
ENGINE AND ENGINE COOLING
THIS LINCOLN TOWN CAR HAS BEEN STRETCHED 120 INCHES. MAY 2002 STOCKTON LINCOLN DIAGNOSED SYSTEM AND PUT DYE IN AND COULD NOT FIND LEAK. TO TOP IT OFF THEY WANTED 392.00 PAYMENT FOR THIS.AGAIN IN OCTOBER 2002 I WENT BACK IN WITH THE SAME PROBLEM. AT THAT TIME THEY FOUND 19700A4 COMPRESSOR ASSEMBLY-AIR CONDITIONER REMOVE AND INSTALLED OR REPLACED (19V703/19703) MILEAGE AT THAT TIME WAS 8952. NOW APRIL 2003, MILEAGE 13,200 THE A/C IS OUT AGAIN. THE SAME AS BEFORE. THE DRIVERS COMPARTMENT GETS SO HOT I HAVE TO ROLL THE WINDOW DOWN. FROM OCTOBER TO NOW I DID NOT NEED TO USE THE A/C DUE TO IT BEING WINTER. WHEN I TURN THE A/C ON IT BECOMES A SANA IN THE DRIVERS COMPARTMENT. I OWN ANOTHER LINCOLN TOWN CAR (NOT STRETCHED) AND KNOW QUITE WELL HOW TO OPERATE THE A/C - HEATER. I HAVE HAD NOTHING BUT PROBLEMS WITH THE A/C AND HEATER SINCE I PURCHASED THIS LINCOLN TOWN CAR. HELP.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070305January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, STEERING, UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
CAR HAS A PROBLEN IN THE STEERING BOX. TOOK IT TO A SPECIALIST AND FORD DISCOUNTED IT. THEY SENT A LINCOLN REP DOWN AND HE JUST LIED TO ME ABOUT THE PROBLEM SAID IT WAS A FACTORY FLAW AND COULD NOT FIX , THEN I TOOK THE CAR INTO THE DEALER FOR A PINGING AND THEY SAID THEY COULDN'T HEAR IT (NOTHING WAS DONE)THEN LATER ON A TRIP IT WENT HAYWIRE SOUNDED LIKE A BIG DIESEL TRUCK ON THE HIGHWAY AND RAN LIKE CRAP , SUCKING GAS ALSO, THEN CHANGED DEALERS AND THEY SAID THEY COULDEN'T FIND A PING . I GRABED ME A MECHANIC AND WE TOOK A LITTLE RIDE AND BEFORE I COULD GET IT BACK IT WAS PINGING (TOOK THEM 3 WEEKS TO FIX WITH ME COMING UP ALMOST DAILY TO TEST IT, AND NOBODY CAN ADJUST THE HEAD LIGHTS ON THE CAR THAT IS BAD ITS IDIOT PROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070362January 15, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, EQUIPMENT:ELECTRICAL
WE PURCHASED TWO NEW TOWNCARS FROM GERMAIN LINC.-MERC., NAPLES, FL, IN 1999 AND 2000 MY CAR'S,VIN [XXX], 1999 TOWN CAR, AND MY WIFE'S 2000 TOWN CAR, VIN [XXX]. MY FIRST COMPLAINT IS REGARDING MY CAR THAT DEVELOPED ELECTRONIC PROBLEMS RIGHT AFTER IT RAN OUT OF WARRANTY, AND NEEDED A $500 REPAIR. A WEEK LATER, IT DEVELOPED A LEAK, AND WAS REPAIRED AT $1000. IS THIS PLANNED OBSOLESCENCE? THIS WAS AT 56,000 MILES OF USE. SHOULDN'T THE DEALER CHECK BASIC SYSTEMS AND MAKE SURE THEY ARE WELL MAINTAINED? MY WIFE'S TOWNCAR HAS A FAR MORE SERIOUS AND HAZARDOUS HISTORY. SHE, ALONG WITH OUR GRANDSONS, EXPERIENCED A TIRE BLOWOUT AT 33,000 MILES. AFTER THE TIRE WAS CHANGED TO THE SPARE, SHE DROVE TO THE DEALER AND WAS TOLD THAT BOTH REAR TIRES SHOULD BE REPLACED FOR SAFETY. SHE AGREED. WHEN SHE PICKED UP THE CAR, ALL 4 TIRES (!)HAD BEEN REPLACED AT THE COST OF $548. THERE WAS NO PRICE ADJUSTMENT FOR ANY OF THE 4 TIRES REMOVED. ON 12-23-02 (3 DAYS LATER) SHE REPORTED TO THE DEALER THAT THE BRAKES WERE NOISY (SQUEAKED). WHEN SHE GOT THE CAR, THE BILL FOR THE BRAKES WAS $420. WHEN DRIVING OUR 2 DAUGHTERS AND 2 GRANDSONS THE FOLLOWING DAY, THE BRAKES DID NOT HOLD, AND SHE WAS UNABLE TO STOP AT A RED LIGHT, NEARLY HITTING THE CAR IN FRONT OF HER. ONLY BY FORCED PUMPING WITH BOTH FEET, AND SWERVING INTO THE TURN LANE, DID SHE AVOID A CRASH. HAD CARS BEEN COMING IN THAT TURN LANE, ANY NUMBER OF PEOPLE, PARTICULARLY IN OUR FAMILY, COULD HAVE BEEN KILLED. SHOULDN'T THE CUSTOMER "ADVISOR" ADVISE A MINOR BRAKE-PAD REPLACEMENT RATHER THAN WAIT FOR A MAJOR EXPENSIVE/DANGEROUS PROBLEM? WE STRONGLY DOUBT THAT WE WOULD CONSIDER ANOTHER FORD PRODUCT. THIS IS A SHORT HISTORY OF 2 REGULARLY-DEALER-MAINTAINED LUXURY CARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070609January 15, 2004
SERVICE BRAKES, HYDRAULIC
I HAVE HAD A BRAKE PROBLEMS WITH THE FRONT BRAKES THEY KEPT LOCKING-UP AND SMOKING 1 FIRST ROUND THEY CHANGED A FRONT RIGHT HUB AND SENSOR, THAT LASTED ABOUT 1 MILE THAT WAS AROUND $425.00 DOLLARS. PICKED UP THE CAR DROVE IT HOME 1/4 MILE THE ABS LIGHT CAME ON. THIS TIME IT HAD TO BE TOWED BACK TO THE DEALER. CAR SAT FOR ONE WEEK BECAUSE A TECH WAS ON VACATION! THEN I GOT A CALL FROM MY SERVICE REP AND GAVE ME PRICE AROUND $3200.00 FOR THE REPAIR. AFTER THINKING HOW MUCH MONEY I PUT IN THE CAR OVER THE YEARS I GAVE HER THE GO AHEAD TO DO THE WORK. ANOTHER 3/4 WEEK WENT BY THE JOB WAS KNOW COMPLETED SO I PICKED UP THE CAR DROVE IT TO WORK. AGAIN IT DID THE SAME PROBLEM THE FRONT WHEELS LOCKED-UP BUT THIS TIME I DROVE & MADE IT TO THE DEALER. I CALLED AHEAD OF TIME SO SHE WAS WAITING FOR ME TO PULL INTO THEIR YARD. SHE SAW THE SMOKING PADS SO I ASKED HER TO DRIVE THE CAR AND IT JUST BEARLY MOVED BECAUSE THE FRONT WHEELS WERE LOCKED-UP. THIS TIME A DAY WENT BY AND I WAS TOLD IT NEEDED ANOTHER PART BUT THEY WOULD DO IT FOR COST. I ASKED FOR THE SERVICE MANAGER CORTNEY TO LOOK AT MY BILLS AND DO THE RIGHT THING ON MY INVOICES. THERE WAS NO CHARGE FOR THE LAST JOB . 1ST BILL = FRONT HUB AND SENSOR $ 420.00 2ND BILL = ABS PUMPASY /HOSES ASSY-FRT AND REAR BRK/CALIPER HOSES/KIT-BRK ANTI/LK V/BLK ABS MODULE/BRAKE FLUID/470 CPM/LABOR $ 3463.14 3RD BILL = $ 400.00 AFTER CONVERSATION WITH SERVICE THIS WAS WAIVED. I SPENT ALMOST $ 4000.00 ON PARTS AND LABOR ON MY CAR AND IT DID THE SAME THING UNTIL THEY CHANGED THE BOOSTER PUMP BEHING THE MASTER CLINDER COULD THIS HAVE BEEN THE WHOLE PROBLEM? I HAVE SAVED THE PARTS DO I NEED TO HAVE THEM TESTED FOR PROPER OPERATION? I FEEL A REFUND FOR THE TRIAL AND ERROR SHOULD BE GIVEN BECAUSE IF YOU LOOK AT MY RO'S THE LIST IS ABOUT 6 FEET TALL. I AM A GOOD CUSTOMER AND I HAVE SPENT A LOT OF MONEY AT THE DEALER OVER THE YEARS BUT THIS TIME I AM UPSET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068817January 15, 2004
UNKNOWN OR OTHER
PAINT IS PEELING FROM CAR IN VARIOUS AREAS INCLUDING HOOD, ROOF, DOOR PANELS, AND TRUNK LID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069018January 15, 2004
ENGINE AND ENGINE COOLING
THE INTAKE MANIFOLD FAILED. THE PART IS MADE OF PLASTIC AND SPLIT RIGHT ALONG THE SEAM, LEAKING COOLANT ALL OVER THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049978January 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WHILE TURNING/BRAKING, THE VEHICLE STALLED AND LOST LOSE POWER. *AK THE CONSUMER VARIOUS PARTS WERE REPLACED ON THE VEHICLE, HOWEVER THE VEHICLE CONTINUED TO STALL. FINALLY THE PCM WAS REPROGRAMMED AND THE DPFE SENSOR WAS REPLACED. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050210January 15, 2004
ENGINE AND ENGINE COOLING, SEATS
FRAME OF THE DRIVER'S SEAT BROKE, MAKING IT UNSAFE TO DRIVE THE VEHICLE. DEALER NOTIFIED. *AK THIS MAY BE THE SAME PROBLEM AS WITH THE 00' EXPLORER AND MOUNTAINEER VEHICLE'S. THE OIL PAN LEAKED OIL. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054038January 14, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING STEAM CAME OUT FROM UNDER THE HOOD, AND BLOCKED THE DRIVER'S VIEW. THIS WAS CAUSED BY THE PLASTIC INTAKE MANIFOLD CRACKING, AND ANTIFREEZE LEAKING INTO THE ENGINE COMPARTMENT. TSB 95M71 BULLETIN WAS ISSUED ON THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050168January 13, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
FOUR MINUTES AFTER THE ENGINE WAS SHUT OFF, BLACK SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE OWNER OPENED THE HOOD AND NOTICED THE ALTERNATOR WAS ON FIRE. *AK A MECHANIC EXTINGUISHED THE FIRE AND NO POLICE REPORT WAS MADE. CONSUMER WOULD LIKE FORD TO RECALL ALL VEHICLES WITH THE SAME TYPE ALTERNATOR AND OTHER COMPONETS AS HIS. *PH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10048131January 12, 2004
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WITHOUT ANY INDICATION, THE HOOD POPPED UP WHILE DRIVING . UPON REPLACEMENT OF THE HOOD LATCH ASSEMBLY, THE PROBLEM APPEARED TO BE CORRECTED, BUT THE FAILURE RECURRED. THE VEHICLE HAD ITS SECOND LATCH REPLACEMENT.*AK THE CONSUMER FEELS IT A BAD LATCH DESIGN BECAUSE OF THE CONSISTENT PROBLEMS. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044576January 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 25 MPH, THE FRONT DRIVER'S SIDE WHEEL FELL OFF. THE DRIVER WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND CALL A TOWING TRUCK TO HAVE THE VEHICLE TOWED TO A DEALERSHIP. *AK THE CONSUMER REPLACED THE UPPER AND LOWER BALL JOINTS. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052103December 30, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING 15-18 MPH THE PASSENGER SIDE DOOR AIR BAG DEPLOYED WITHOUT IMPACT OR CAUSE. BOTH THE MANUFACTURER AND DEALER WERE CONTACTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051258December 29, 2003
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
I WAS ATTEMPTING TO GET MY ICE SCRAPER OUT OF THE TRUNK AND USED THE DOOR TRUNK BUTTON TO OPEN IT. TRUNK LID WAS LIGHTLY COVERED WITH SNOW AND WOULD ONLY OPEN ABOUT 1/2 INCH. SO...I PUT MY RIGHT HAND UNDER THE TRUNK TO LIFT IT, AND THE CLOSING HYDRAULIC MECHANISM STARTED CLOSING THE TRUNK AND CLOSED IT ON MY HAND. THE ONLY WAY TO OPEN IT WAS TO PUSH THE TRUNK BUTTON ON THE DOOR WHICH WAS IMPOSSIBLE SINCE I COULDN'T MOVE WITH MY HAND CAUGHT IN THE TRUNK. DESPITE MY CHILLING SCREAMS OF AGONY NO NEIGHBORS RESPONDED AND I WAS LUCKY ENOUGH TO HAVE HAD MY HUSBAND OUT THERE WHO FREED ME FROM THE CLUTCHES OF THIS CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046232December 24, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING, THE ENGINE OVERHEATED WITH SMOKE AND STEAM ENGULFING THE VEHICLE. UPON INSPECTING THE VEHICLE, THE MECHANIC INDICATED THAT THE INTAKE MANIFOLD NEEDED REPLACEMENT. *AK WHILE DRIVING THE PLASTIC INTAKE MANIFOLD FAILED AND CAUSED THE VEHICLE TO OVERHEAT. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044431December 24, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
THE REAR BRAKE LINES HAVE RUSTED ALL THE WAY THROUGH. THERE IS A RECALL FOR THIS PARTICULAR VEHICLE. THE MANUFACTURER IS AWARE OF THE PROBLEM, BUT INFORMED THE CONSUMER THAT HIS VIN WAS NOT ON THE LIST.*AK THE BRAKE LINES ON BOTH SIDE FAILED AT THE SAME TIME DUE TO THE ROUTING OF THE LINES ALONG THE FRAME. THE CONSUMER BELIEVES THIS SYSTEM IS POORLY DESIGNED. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051002December 23, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, STRUCTURE:BODY:BUMPERS, ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT, UNKNOWN OR OTHER
1) LEAK FROM MANIFOLD, INVOLVED REPLACING WHOLE MANIFOLD. 2) PAINT PEELING FROM BUMPERS. 3) AIR CONDITIONER BLOWER MOTOR FAILURE. 4) SPECIAL SWITCH DEVICE LOCATED UNDER DASHBOARD THAT CONTROLS COOLING/HEATING FOR THE VENTS IN THE DASHBOARD FAILURE. 5) GENERATOR WARNING LAMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050778December 19, 2003
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A 1995 LINCOLN TOWN CAR AND THE PLASTIC HEADLIGHT LENS ARE DISCOLLORED, AND OPAQUE, THAT THEEIR EFFECTIVENESS IS SEVERELY DIMINISHED. I JUST THINK SUCH COMPONENTS SHOULD HAVE A LONGER SERVICE LIFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050645December 17, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
I AM REPORTING A CATASTROPHIC BRAKE LINE SAFETY FAILURE THAT OCCURRED WITH MY 1996 LINCOLN TOWN CAR DUE TO CORROSION OF A FLEXIBLE SPAN OF THE BRAKE LINE TO THE ABS. FORTUNATELY NO INJURIES OR DAMAGE OCCURRED AS I WAS DRIVING ABOUT 10 MPH AND STOPPED USING THE EMERGENCY BRAKE. THIS LOOKS LIKE A RECALL SAFETY ISSUE. ALSO, ACCORDING THE SHEEHY FORD DEALER, THE ONLY REPLACEMENT INCLUDES OTHER LINES AND COMPONENTS AT AN EXPENSE OF NEARLY $500.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051671December 17, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
WHILE DRIVING AT 10 MPH THE CONSUMER APPLIED THE BRAKES AND BRAKE PEDAL WENT TO THE FLOOR, BRAKES FAILED COMPLETELY. THIS RESULTED IN EXTENDED STOPPING DISTANCE. CONSUMER HAD TO USE THE EMERGENCY BRAKE TO STOP. DEALER INDICATED THE HOSE CONNECTED TO THE MASTER CYLINDER NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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