Lincoln MKX Complaints (2016)

156 consumer complaints on file.

#11493416November 14, 2022
SEAT BELTS
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at various speeds with her seat belt fastened, the front driver’s side seat belt loosened upon movement in the seat, without warning. The contact also stated that the seat belt failed to retract while attempting to unbuckle the seat belt. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492978November 9, 2022
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Went to the dealer for oil change & tire rotation. Service department told me they could not do the tire rotation due to the fact they could not remove the lug nuts. They wanted me to buy new lug nuts at a cost of $334.00. I declined, decided to research on my own to replace. Hopefully I don’t have to worry about a wheel falling off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489678October 17, 2022
ELECTRICAL SYSTEM
In early September the vehicle was completely without electrical power. My husband was able to jump start the car. We bought a new battery from AutoZone and it was installed by their technician. September 22, 2022 the same issue occurred and the car had to be jump started. I took the vehicle to the dealership who was able to find no cause of the failure. There were no warning lamps, messages or other symptoms (no difficulty starting etc.) Based on other accounts this appears to be associated with NHTSA Campaign # 19V809000 - Electrical System. The dealership did not charge me for anything related to this failure as they could not recreate it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484035September 12, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Lincoln MKX. The contact stated that the vehicle failed to start after several attempts. The contact's husband replaced the battery, and the vehicle restarted; however, the failure reoccurred twice. The contact stated that the vehicle would not start. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 19V809000 (Electrical System). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459743April 5, 2022
WHEELS
Brought vehicle into the dealer for tire rotation service. They said they could not take my wheels off the car because the lug nuts have become swollen. This is a common condition where the chromed metal lug nut covers become separated from the lug nuts and expand such that the lug nut socket no longer fits. This means that I can't remove a wheel to fix a flat on the road which become a real hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449768February 1, 2022
ENGINE
The contact owns a 2016 Lincoln MKX. The contact stated while driving approximately 65 MPH, the vehicle stalled without warning. The contact stated complete failure warning message was displayed. The contact was able to pull over and restart the vehicle and functionality was returned. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 43,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444541December 21, 2021
STEERING, ELECTRICAL SYSTEM
While driving, there is an electrical issue that is causing warning alarms to go off for hill-descend control, advance-trac traction control, etc. During this time, there is also a complete loss of power steering and making the vehicle almost impossible to turn. The first incident happened on November 26, 2021 around 7pm were I was able to stop prior to hitting a building. I shut the vehicle off and back on again and the power steering was now working. I was unable to get Lincoln to tow the vehicle because it was "too far" from the roadside tow drivers service area. On the same day, I drove it the rest of the way home but upon exciting the highway around 7:30pm, the power steering again went out and I was able to stop the vehicle prior to going into the ditch next to the road. I had it towed to a Lincoln dealer in Wixom, Michigan but over the weekend could not locate the vehicle and at that point I was talking to an Advisor with Lincoln. They told her it would be at least 5 weeks before they could even look at the vehicle so per her recommendation, it was towed to Lafontaine Lincoln in Flushing, Michigan. It was in the shop until Wednesday, December 15th. I was informed they changed out the steering rack and pinion but was given no paperwork because they told me it was all covered under warranty. On December 21, 2021 while driving on Linden Road in Fenton, Michigan, it did the same thing with my wife driving and resulted in a compete loss of power steering and she went into the oncoming lane around a bend before she was able to get the vehicle stopped. Luckily there was no oncoming traffic. I will be having it towed again to the dealership. Luckily for me, these incidents have only resulted in near-miss situations but this is a major issue and will result in serious accidents if it hasn't already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443824December 14, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2016 Lincoln MKX. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer informed the contact that the lug nuts needed to be replaced due to the lug nut edges being rounded. The vehicle was not repaired. The contact had safety concerns if the vehicle had a flat tire in a rural area or in cold weather conditions where the lug nuts could not be removed with a lug wrench to replace a flat tire. The manufacturer was made aware of the failure. The failure mileage was 20,963.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442136November 30, 2021
SERVICE BRAKES
Brake pedal went to the floor causing crash. Inspected by the insurance company. No warning lamps came on
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435723October 6, 2021
ELECTRICAL SYSTEM
The contact owns a 2016 Lincoln MKX. The contact stated that the vehicle failed to start. The vehicle was taken to an independent mechanic who replaced the battery and indicated that the gear selector indicator on the gauge cluster and shifter buttons remained illuminated while the vehicle was off causing the battery to drain. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423791July 7, 2021
SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2016 Lincoln MKX. The contact stated that while entering the vehicle and adjusting the seat adjuster switch, the seat failed to move forward. The contact restarted the vehicle and depressed the seat adjuster button and the seat moved forward but failed to stop. The contact moved forward into the steering wheel and squeezed his leg under the steering wheel. The contact turned off the vehicle for the seat to stop moving. The contact exited the vehicle however, the failure persisted. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423400July 4, 2021
SERVICE BRAKES
Have a recall for the emergency brake light coming on due to possible brake line rupture. I took it into the dealership and they told me I needed a battery and the light would go out!!! While the light is still on after 2weeks leaving the dealership. I had an appointment for them to fix the issue with an service loaner to be giving them I was called a day before and they told me a vehicle would not be available cause customers cars had been damaged! Now what do that have to do with an safety issue regarding brakes that may cause me and my family to be in an accident? They have not contacted me other than to tell me my extended warranty will pay for it! That means I have to pay a deductible which I had already given $200 previous for that issue and it wasn’t solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420838June 14, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Lincoln MKX. The contact initially received notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact recently received a recall letter that informed him that parts were available. The dealer had been notified about the recall however, the contact was informed that parts were still unavailable. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419609June 4, 2021
SERVICE BRAKES, AIR
2016 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-469. THE CONSUMER STATED MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND STATED THE PARTS WERE NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408346April 16, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2016 LINCOLN MKX. THE CONTACT STATED WHILE COMING OUT OF A STANDSTILL, THE VEHICLE STATED "A TRAIN MAINTENANCE NEEDED" WARNING LIGHT WAS ILLUMINATED. SHORTLY AFTERWARDS SMOKE WAS COMING OUT OF THE ENGINE COMPARTMENT AND THE VEHICLE CAUGHT ON FIRE. FIRE MARSHALS WERE CALLED TO SCENE AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT, WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF FAILURE AND THEY APOLOGIZED TO CONTACT FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,600. *DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405155March 27, 2021
SERVICE BRAKES
TRIED TO CONTACT BOTH THE DEALER AND FORD, NO RESPONSE. WAS LAST NOVEMBER WHEN THE RECALL WAS ANNOUNCED, WHY ARE THEY DRAGGING THEIR FEET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404688March 24, 2021
SERVICE BRAKES
FRONT RIGHT BRAKE HOSE SUDDENLY RUPTURED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403049March 15, 2021
POWER TRAIN
ENTERING FREEWAY AND CAR STOPPED ACCELERATING. ENGINE WAS ON BUT WOULD NOT RESPOND TO THE GAS PEDDLE. COASTED TO SIDE OF ROAD AND ENGINE STILL ON BUT NO RESPONSE TO GAS PEDDLE. TURNED CAR OFF AND RESTARTED AND IT RAN NORMALLY. COULD HAVE BEEN A GREAT DANGER IF THERE HAD BEEN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399757March 8, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE TURN SIGNAL LAMP WAS INOPERABLE. THE VEHICLE WAS TAKEN TO TAYLOR MTR CO-WAYNESVILLE (524 RUSS AVE, WAYNESVILLE, NC 28786) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT MOISTURE ENTERED THE HEADLAMP HOUSING CAUSING DAMAGE TO THE BULB AND TURN SIGNAL LAMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397609February 23, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TEAM FORD LINCOLN (5445 DREXEL RD, LAS VEGAS, NV 89130) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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