Lincoln MKX Complaints (2011)

149 consumer complaints on file.

#11522412May 17, 2023
SERVICE BRAKES
NHTSA Recall Number 13N02/ Extended warranty coverage on brake booster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506102February 7, 2023
ELECTRICAL SYSTEM
tracking system and 911 assist would not work. Vehicle would not start.01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502690January 19, 2023
ENGINE, UNKNOWN OR OTHER
Car just went from complete cool to over heating and engine light to flash. Checked to make sure I had fluids. All full. While I had car turned off turned it back on after 15 minutes and car went straight to overheating again. Had a garage look at my car, there’s a 3 cylinder misfire on just the one side of the engine. They agree and don’t understand why this happened or how.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500576January 7, 2023
ENGINE
Water pump failure 3 times. Internal water pump failed causing engine to overheat dumping coolant into the engine oil. Original water pump replaced 5/16/21. Replacement water pump failed and was replaced 6/19/22. Second Replacement water pump has failed also as of January 1, 2023 resulting in catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494688November 23, 2022
SERVICE BRAKES, SUSPENSION, STEERING
First incident 10-15-2019 (purchased used vehicle 09-30-19) Exiting freeway at 55mph and suddenly brakes stopped working( was able to pull aside) then brakes worked normal again. Took vehicle to check breaks and nothing wrong was found. Second incident 02-17-2020 Driving son to school at 35mhp brakes stopped working while doing a right turn and ran over sidewalk to avoid hitting vehicle in front. Bumper got a little damage. Brakes check again and nothing was found. Third incident 05-15-2022 Driving at 55mph on road and brakes stopped working before trying to stop at red light. Hit cement in middle of the road to avoid crashing. Used emergency brake and Bumper was scratched. Turn on and off truck and brakes work normal again. June 22-2022 Took to mechanic after being inspected at several places and found nothing wrong. Replaced brakes, Front shocks and fluid. November 23-2022 Driving on freeway at 70mph. Brakes failed again and almost crash with eighteen wheeler. Was able to hit the brakes with all my strength and merge into honking traffic to pull over on the freeway emergency lane. (could have been fatal) This incidents indicated are major but the problem has been in occurrence on and off randomly and frequently.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11486615September 27, 2022
AIR BAGS, SEAT BELTS
The contact owned a 2011 Lincoln MKX. The contact stated that while driving at approximately 35 MPH, another vehicle abruptly pulled in front of her and she t-boned the vehicle. The air bags did not deploy upon impact. The other driver had to be removed from the passenger side of their vehicle due to the damage from the accident; the driver was transported to the hospital by ambulance, and their injuries were unknown. The contact was able to drive the vehicle home and was taken to the hospital after the accident. The contact was treated for the pain in her neck, head, back, and both pairs of legs and arms. A police report was filed. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was approximately 127,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11482444September 1, 2022
ENGINE, SUSPENSION, UNKNOWN OR OTHER
I have had fairly issues with overheating and have had several repairs done including: 12/29/2019 - Radiator Fan Assembly and Electric Fan Motor Replacement 10/02/2021 - Replace Thermostat and Gasket & Replace Coolant Recovery Tank 8/9/2022 - Installed Module, Control, Sensors and Fuel Filler (all done with regards to presumably fixing the overheating and RPM fluctuation while overheating) I paid $3K for the August 2022 repairs and they told me they could not replicate the issue but believe that the repairs are related to the problems I am experiencing. I use my car to drive to periodically drive to another town (60 miles away) and then to drive to the airport for work (about 25 miles). After August, I took my car on the 60 mile drive and 30 miles in, the car started overheating. I called the Ford dealership and they told me to check the radiator (it was full and slightly bubbling). The idea of driving a vehicle that is not safe (not going to make it to my destination after repairs intended to do so) is terrible. When I got back home (terrified after having to drive the same car back 60 miles later that evening), I took the car back to the same Ford dealership. After a couple of days, they told me they THINK it is the internal water pump. When I asked them if that would guarantee the fix, they said NO because no codes are showing up and there are no other signs of overheating (so it SHOULD be the internal water pump). This does not seem right to me. The car has electronic sensors everywhere and the dealership put me back on the road with a car that started to overheat within 30 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476856August 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Lincoln MKX. The contact stated that upon starting the vehicle, the brake pedal depressed to the floorboard. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the brake needed to be serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 108,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475438July 23, 2022
SERVICE BRAKES
Brake pedal will go all the way to floor. Very soft pedal. For over a year we have talked to the dealers around Home. They all say Ford and Lincoln don’t have a problem. I talked to Lincoln concierge and she said if it became a safety issue to contact a dealer. It was still on the csp recall at the time. But I was told it expired. I paid to get the car worked on and had a pedal again. Now it’s back to the floor. Backing up a lot and putting on brakes doesn’t help this time. Now ford says yes they had a problem but it expired a year ago. I don’t drive this car every day. It now has 70700 miles. It had 52000 when I bought it 3 years ago. But to me brakes are important. I had to stop quickly in traffic and stopped in the intersection and luckily didn’t have an accident. It should be repaired without cost to me. It is a very serious problem. I’m also calling NTSB with this information to see how many crashes that there has been
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475363July 22, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Bad APIM module
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462476April 27, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The car speed decelerating. I was driving on Freeway going 75 miles yellow wrench came on car decelerated to 45 miles an 18 wheeler was behind me and couldn’t stop almost hit me thankful the opposite lane was free and he was able to change lanes in time. Once lane decelerates it shut completely down. This could have cost me my life. The vehicle is in the shop took it before and because the light don’t stay on they can’t read it . I seen where there was a recall on the body throttle in 2017 I didn’t own the vehicle then. The light only appeared right before it decelerates this is the second time in 6 months the light never stays on. After the incident on Sat April 23; the light went off n the car drove smoothly but I cannot have this happening unexpectedly because this is too dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458062March 23, 2022
FUEL/PROPULSION SYSTEM
We saw something leaking onto our driveway from inside the garage a couple weeks ago. I verified it was leaking from underneath the engine area of my car but didn't think anything else about it. A week later I went somewhere and was gone about an hour and came back and parked in the garage. I came back into the garage maybe a half hour later and it smelled like gas. I looked and noticed it dripping under the engine area again. I took my car to a shop (QualTech Automotive 620 in Austin, TX) and they called me today and said there was a fuel leak. They think it is by the rollover valve. I have not seen any pictures of this. They stated the only way to fix it is to replace the entire fuel tank. $$$$ There were no check engine lights or any other warnings to notify me of this issue. If I had not parked it in a garage and smelled the fuel smell, I might not have known about this for a while possibly. My SUV has 94,067 miles on it and has not had any collisions or anything like that recently that could have caused this fuel leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441196November 21, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The back up camera is not working. Sometimes ithe view is perfect color, etc. Other times the view is upside down and other times, toitally out of focus or the screen is black & says check with dealer. It is a safty hazard, expecially at night when backing up. The Ford dealer says the camera needs replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439989November 10, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE
The contact owns a 2011 Lincoln MKX. The contact stated while driving approximately 40 MPH, the brake pedal depressed and went to the floorboard. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the brake booster was repaired in August 2020 under a Customer Satisfaction Program. The failure mileage was 70,740. THE CONSUMER STATED THE FAILURE WAS CAUSED BY THE ABS MODULE. THE FAILURE WAS NOT COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437669October 21, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
LINCOLN MKX SUDDENLY HAD A HARD PEDAL AND CHECKED FOR THE POSSIBLE FLUID LEAKS AND BLEED THE SYSTEM. NO BRAKE FLUID LEAKS WERE FOUND. IT HAS BEEN INCORMED THIS COULD BE A BRAKE BOOSTER OR ABS PUMP ISSUE, ALMOST CRASHED MY VEHICLE IN A HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432289September 9, 2021
UNKNOWN OR OTHER
The contact owns a 2011 Lincoln MKX. The contact stated that while the husband was driving approximately 50 mph a 2nd vehicle crashed into the front passenger side of the vehicle. During the crash, the front driver side seat belt failed and did not secure the driver and the driver side air bag did not deploy. The driver sustained fractured sternum, chest, head, neck, and back injuries and was transported to the local hospital. A police report was filed at the scene and the vehicle was towed away. The cause of the failures was not determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11426724July 27, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
I was driving my car and a car pulled in front of me I pressed a little harder on the brakes and after that the brakes went to the floor. I brought to my mechanic and he said that the seal on hydraulic brake was broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425763July 21, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
The contact owns a 2011 Lincoln MKX. The contact stated that at start-up of the vehicle, the brake pedal would intermittently depress to the floorboard without warning. Additionally, there was an abnormal high-pitched sound coming from the brake booster. The contact had initially taken the vehicle to the dealer where he was informed that no fault had been found with his brakes upon inspection. As the intermittent failure persisted, the contact then took the vehicle to an independent mechanic where he was informed that the vehicle was placed under recall for the brake booster. The vehicle was taken back to the dealer where he was informed that the vehicle no longer qualified for the 10 years/100,000-mile recall repair. The manufacturer was also notified of the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423923July 8, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2011 Lincoln MKX. The contact stated that the driver’s side front door latch was faulty which caused the door ajar warning light to illuminate while the door was properly closed. The alarm system would also activate intermittently due to the door ajar warning light being illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty coverage. The contact was referred to the NHTSA for assistance. The failure mileage was 124,799.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423264July 2, 2021
UNKNOWN OR OTHER
My brakes will go out for no reason. Also, my electrical system (dashboard) will freeze up for no apparent reason. I have taken it to the Ford dealership numerous times, but I was told neither was a recall issue and they could not help me unless it happened when they could actually "see" it happen. Yes. They said that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln MKX