Lincoln MKX Service Bulletins (2017)

168 manufacturer communications on file.

November 1, 2018•Document ID: 10152464
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47635
Date Added:
January 7, 2019
Manufacturer:
LINCOLN
Summary
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
Associated Products (46)
2019 Ford Fusion 2019 Ford Mustang 2019 Ford Transit 2019 Ford Transit Connect 2019 Lincoln Continental 2019 Lincoln MKC 2019 Lincoln MKZ 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Transit 2018 Ford Transit Connect 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge+ 26 more
Associated Documents
- Download MC-10152464-0001.pdf↗
September 21, 2018•Document ID: 10149770
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47538
Date Added:
December 3, 2018
Manufacturer:
FORD
Summary
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
Associated Products (61)
2018 Ford C-Max 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Ford Transit Connect 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max+ 41 more
Associated Documents
- Download MC-10149770-0001.pdf↗
August 24, 2018•Document ID: 10144947
Service Bulletin/Repair Instructions
STEERING
Mfr Comm. #:
SSM 47489
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
Associated Products (37)
2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fusion 2018 Ford Mustang 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Explorer 2017 Ford F-150 2017 Ford Fusion 2017 Ford Mustang 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge+ 17 more
Associated Documents
- Download MC-10144947-0001.pdf↗
August 23, 2018•Document ID: 10144919
Service Bulletin/Repair Instructions
ENGINE
Mfr Comm. #:
TSB 18-2255
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
Some 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost, 2013-2018 Fusion vehicles equipped with 2.0L/2.7L EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018 Explorer vehicles equipped with 2.3L EcoBoost, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost and 2016-2018 Focus RS equipped with 2.3L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure to correct the condition.
Associated Products (37)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford Focus 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Explorer 2017 Ford Focus 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape+ 17 more
Associated Documents
- Download MC-10144919-0001.pdf↗
August 2, 2018•Document ID: 10144932
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 47446
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV and clean the engine sealing surface using only Motorcraftù Metal Brake Parts Cleaner, then wipe with Motorcraftù Metal Surface Prep Wipes and allow to air dry. Refer to WSM, Section 303-00 > RTV Sealing Surface Cleaning and Preparation. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Skipping or improperly completing steps may result in repeat oil pan leaks.
Associated Products (17)
2018 Ford Edge 2018 Ford F-150 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford F-150 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford F-150 2016 Lincoln MKX 2015 Ford Edge 2015 Ford F-150
Associated Documents
- Download MC-10144932-0001.pdf↗
August 2, 2018•Document ID: 10144930
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47444
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (59)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Ford Transit Connect 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max+ 39 more
Associated Documents
- Download MC-10144930-0001.pdf↗
July 20, 2018•Document ID: 10144213
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47424
Date Added:
September 10, 2018
Manufacturer:
FORD
Summary
Some 2017-2018 Continental, MKC, MKX, MKZ, and Fusion vehicles with an instrument panel center mounted speaker and 2017-2018 Escape vehicles with Sony audio systems may exhibit an inoperative speed compensated volume feature. This may be due to the calibration in the audio control module (ACM). To correct the concern, reprogram the ACM to the latest calibration using the appropriate Ford scan tool release 110.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (12)
2018 Ford Escape 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Escape 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ
Associated Documents
- Download MC-10144213-0001.pdf↗
June 22, 2018•Document ID: 10143103
Service Bulletin/Repair Instructions
EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47380
Date Added:
July 23, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (55)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 35 more
Associated Documents
- Download MC-10143103-0001.pdf↗
June 22, 2018•Document ID: 10143102
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47379
Date Added:
July 23, 2018
Manufacturer:
FORD
Summary
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
Associated Products (58)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 38 more
Associated Documents
- Download MC-10143102-0001.pdf↗
June 14, 2018•Document ID: 10143114
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Mfr Comm. #:
18L02
Date Added:
July 23, 2018
Manufacturer:
FORD
Summary
Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
Associated Products (15)
2017 Ford Edge 2017 Ford Explorer 2017 Ford F-150 2017 Ford Fiesta 2017 Ford Flex 2017 Ford Focus 2017 Ford Fusion 2017 Ford Mustang 2017 Ford Taurus 2017 Ford Transit 2017 Ford Transit Connect 2017 Lincoln Continental 2017 Lincoln MKT 2017 Lincoln MKX 2017 Lincoln MKZ
Associated Documents
- Download MC-10143114-0001.pdf↗
June 13, 2018•Document ID: 10143113
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Mfr Comm. #:
18M02
Date Added:
July 23, 2018
Manufacturer:
LINCOLN
Summary
Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
Associated Products (17)
2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape 2017 Ford Expedition 2017 Ford Explorer 2017 Ford F-150 2017 Ford Fiesta 2017 Ford Flex 2017 Ford Focus 2017 Ford Fusion 2017 Ford Taurus 2017 Ford Transit 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2017 Lincoln Navigator
Associated Documents
- Download MC-10143113-0001.pdf↗
June 6, 2018•Document ID: 10143083
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Mfr Comm. #:
SSM 47339
Date Added:
July 23, 2018
Manufacturer:
FORD
Summary
Some 2017-2018 Edge vehicles with 3.5L engines and MKX vehicles with 3.7L engines may exhibit an illuminated MIL with DTC P013C in the powertrain control module (PCM). This may be due to an exhaust system leak. Exhaust leak inspection should be conducted before performing Powertrain Control/Emissions Diagnostics PC/ED Manual diagnostic routines. Inspect for carbon soot/moisture witness marks at all exhaust connections and catalyst monitor sensor (CMS) threads. Refer to Workshop Manual (WSM), Section 303-14C. Inspect CMS crush washer to confirm sensor is fully seated in the exhaust pipe. Apply soapy water to exhaust connections including CMS threads, while exhaust flow is restricted at the tailpipe and exhaust system is pressurized at 5 PSI (do not exceed 5 PSI), will increase ability to identify and confirm leaks.
Associated Products (4)
2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX
Associated Documents
- Download MC-10143083-0001.pdf↗
April 25, 2018•Document ID: 10137145
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 47265
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engines may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan by performing the published Workshop Manual (WSM) service procedures. After removing the oil pan, it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV, clean the engine sealing surface with only Motorcraftù Metal Brake Parts Cleaner then wipe with Motorcraftù Metal Surface Prep Wipes, and allow to air dry as directed in WSM, Section 303-00, RTV Sealing Surface Cleaning and Preparation. If possible, after the new oil pan is installed, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Ford is investigating this concern. Monitor OASIS for future updates.
Associated Products (17)
2018 Ford F-150 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford F-150 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford F-150 2016 Lincoln MKX 2015 Ford Edge 2015 Ford F-150 2014 Ford Edge
Associated Documents
- Download MC-10137145-0001.pdf↗
April 19, 2018•Document ID: 10137141
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
SSM 47251
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Edge and 2016-2018 MKX vehicles may exhibit a concern with the remote start selections for heated steering wheel and/or heated seats grayed out in the cluster. To correct this concern, reconfigure the front controls interface module (FCIM) using As-Built Programming. Make sure you are connected to the internet when entering module programming to obtain the latest data. If the concern is still present, refer to Workshop Manual (WSM), Section 501-10A for the directed self-test for the FCIM. For claiming, use causal part 18842 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (7)
2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX 2016 Ford Edge 2016 Lincoln MKX 2015 Ford Edge
Associated Documents
- Download MC-10137141-0001.pdf↗
April 4, 2018•Document ID: 10137126
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
SSM 47211
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (36)
2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape 2017 Ford Expedition 2017 Ford Explorer 2017 Ford F-150 2017 Ford Fiesta 2017 Ford Focus 2017 Ford Mustang 2017 Ford Taurus 2017 Ford Transit 2017 Ford Transit Connect 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKT 2017 Lincoln MKX 2017 Lincoln MKZ 2017 Lincoln Navigator 2016 Ford C-Max 2016 Ford Edge+ 16 more
Associated Documents
- Download MC-10137126-0001.pdf↗
March 30, 2018•Document ID: 10137116
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47205
Date Added:
May 21, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 MKX vehicles equipped with an intrusion sensor, built on or before 22-Feb-2018, may exhibit an inability to disable the intrusion sensor through the cluster alarm menu under vehicle settings. This may be due to a missing instrument panel cluster (IPC) menu selection to allow the intrusion sensor to be disabled. Reconfigure the IPC module using As-Built Programming. Make sure you are connected to the internet when entering module programming to obtain the latest data. For claiming, use causal part 10849 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (3)
2018 Lincoln MKX 2017 Lincoln MKX 2016 Lincoln MKX
Associated Documents
- Download MC-10137116-0001.pdf↗
March 30, 2018•Document ID: 10137113
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSM 47201
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
Associated Products (234)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape+ 214 more
Associated Documents
- Download MC-10137113-0001.pdf↗
March 21, 2018•Document ID: 10137102
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
SSM 47171
Date Added:
May 21, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. This may also include, under certain conditions, no Bluetooth streaming. Apple has released iOS 11.2.6 to address this concern. Advise the customer to update the device to iOS 11.2.6 and re-evaluate before performing any diagnosis or repairs for this condition. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device.
Associated Products (50)
2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-650 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Explorer+ 30 more
Associated Documents
- Download MC-10137102-0001.pdf↗
March 21, 2018•Document ID: 10137101
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION
Mfr Comm. #:
SSM 47170
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (47)
2018 Ford C-Max 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-650 2018 Ford F-750 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX+ 27 more
Associated Documents
- Download MC-10137101-0001.pdf↗
March 19, 2018•Document ID: 10137100
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47167
Date Added:
May 21, 2018
Manufacturer:
FORD
Summary
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
Associated Products (48)
2017 Ford C-Max 2017 Ford Edge 2017 Ford Escape 2017 Ford Expedition 2017 Ford Explorer 2017 Ford F-150 2017 Ford F-250 2017 Ford F-350 2017 Ford F-450 2017 Ford F-550 2017 Ford Fiesta 2017 Ford Flex 2017 Ford Focus 2017 Ford Fusion 2017 Ford Mustang 2017 Ford Taurus 2017 Ford Transit 2017 Ford Transit Connect 2017 Lincoln Continental 2017 Lincoln MKC+ 28 more
Associated Documents
- Download MC-10137100-0001.pdf↗

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