Lincoln MKS Complaints (2013)

142 consumer complaints on file.

#11399662March 7, 2021
ELECTRICAL SYSTEM
MY VEHICLE'S INTERIOR TEMPERATURE WILL AUTOMATICALLY INCREASE TO ITS MAXIMUM SETTING VERY QUICKLY. I NOTICED THAT IT'S DUE TO THE TOUCH SENSITIVITY OF THE TOUCH PANEL, WHICH CONTROLS THE VEHICLE'S AIR CONDITIONING, HEAT, MUSIC CONTROLS, AND MORE. THIS HAS ALMOST CAUSED ME TO CRASH BECAUSE OF DRIVER DISCOMFORT AND HAVING TO WARM UP THE TOUCH PANEL WITH MY HANDS, IN ORDER TO ALLOW IT TO STOP CHANGING BY ITSELF. THIS HAPPENS EVERY DAY AND IS VERY CONCERNING. AREAS OF THE TOUCH PANEL ARE UNRESPONSIVE AS WELL. I NOTICED THIS SOON AFTER MY VEHICLE RECIEVED AN OVER-THE-AIR UPDATE (A FEW MONTHS AGO). THIS OCCURRED JUST AFTER MY VEHICLE REACHED THE 100K MILE MARK WHICH WAS THE WARRANTY LIMIT ON THE COMPONENT. MY VEHICLE CURRENTLY HAS 111,900 MILES ON ITS ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398086February 26, 2021
STEERING
TL* THE CONTACT OWNED A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT 20-25 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE WENT ACROSS THE ROAD AND HIT A MAILBOX THEN A POLE. THE AIR BAGS DEPLOYED AND CAUSED A CHIN ABRASION, NOSEBLEED, CHEST AND RIB PAIN TO THE CONTACT AND MEDICAL ATTENTION WAS RECEIVED. THERE WERE NO WARNING LIGHTS ILLUMINATING WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO A LOT AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THERE WAS A POLICE REPORT FILED. THE CONTACT STATED THERE WAS A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BUT HIS VIN WAS NOT A PART OF THE RECALL, HOWEVER THE VEHICLE EXPERIENCED THE FAILURE OF THE RECALL. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11395566February 10, 2021
POWER TRAIN
WHILE SERVICING MY LINCOLN MKS WITH AN OIL CHANGE, I NOTICED A BROWNISH FLUID LEAKING FROM MY INNER FRONT WHEEL AREA. I HAD NO IDEA WHAT THAT FLUID WAS FOR, SO I GOOGLED IT AND IT SAID IT COULD BE FROM A DEFECTIVE PTU ON MY AWD LINCOLN MKS. AT 34,983 MILES, I TOOK IT TO MY LINCOLN DEALERSHIP FOR SERVICE, AND IT WAS IN FACT A DEFECTIVE PTU. THE MKS WAS A CERTIFIED VEHICLE SO THE COSTLY REPAIR WAS COVERED UNDER THE WARRANTY. HOWEVER THE REPLACEMENT UNIT WILL ALSO FAIL AS FORD STATES THAT IT IS LIFETIME GEAR FLUID AND IT DOES NOT NEED FLUSHED OR CHANGED. THE PTU IS LOCATED DIRECTLY NEAR THE EXHAUST SYSTEM AND THAT IS WHAT CAUSES THE FLUID TO OVERHEAT AND TO BREAK DOWN CAUSING THE GEARS TO FAIL IN THE UNIT. OTHER COUNTRIES HAVE ACTUALLY AN ADAPTED VERSION OF THAT PTU WITH A DRAIN PLUG FOR REGULAR FLUSH AND FILL MAINTENANCE BUT NOT VEHICLES IN THE US. CONSUMERS HAVE MADE VIDEOS OF HOW THEY HAVE INSTALLED THEIR OWN DRAIN SYSTEM ON THE PTU TO CORRECT THIS ISSUE OF NOT BEING ABLE TO DRAIN AND REPLACE THE DEGRADED AND USELESS FLUID IN THE UNIT. THIS IS A SEVERE PROBLEM THAT NEEDS HANDLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395555February 10, 2021
FUEL/PROPULSION SYSTEM
MY FUEL PUMP DRIVER MODULE WHICH SUPPLIES POWER TO THE FUEL PUMP STOPPED WORKING AND HAD TO BE REPLACED AT 48,222 MILES. LUCKILY, THE CAR WAS NOT IN DRIVING MODE. IT WOULD JUST NOT START IN MY DRIVEWAY. IT HAD TO BE TOWED TO THE LINCOLN DEALERSHIP AND IT WAS DIAGNOSED THAT THE MODULE LOCATED BEHIND THE REAR SEAT BACK FAILED. THAT WAS A $488.64 BILL. I NOW SEE THAT THIS IS ONLY COVERED WITH THE 3.5 TURBO MKS, HOWEVER, THEY ARE THE SAME VEHICLES JUST WITH THE TURBO FEATURE. I DO FEEL THAT MY SITUATION IS RELATED TO THE SAFETY RECALL. THE VEHICLE WOULD CRANK BUT THE MODULE PREVENTED THE ELECTRONIC FUEL PUMP FROM WORKING. HOW CAN I RECEIVE SOME FORM OF COMPENSATION FOR THE REPAIR OF $488.64??? THAT MODULE SHOULD NOT HAVE FAILED WITH A VEHICLE ONLY HAVING 48,222 MILES ON IT. THE CAR IS IN TOP PRISTINE CONDITION. I PURCHASED ANOTHER OEM FORD UNIT FOR A BACKUP IF THIS SHOULD OCCUR AGAIN. I CANNOT AFFORD ANOTHER $500.00 SERVICE BILL FOR THIS ISSUE. I WILL HAVE MY LINCOLN DEALER RESEARCH THE NEW OEM PART SO THAT IT ALSO WILL NOT FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395558February 10, 2021
ELECTRICAL SYSTEM
ON 7/13/17 MY A/C FDIM MODULE WAS REPLACED FOR FAILURE. WHILE DRIVING THE DEFECTIVE UNIT WOULD TURN ITSELF ON IN THE AIR CONDITIONING MODE AND BEGIN ON THE COOLEST DIGITAL SETTING THEN PROGRESSIVELY ADJUST THE TEMPERATURE UNTIL IT REACHED IT HIGHEST POINT. I TRIED SEVERAL ATTEMPTS TO TURN THE TOUCH SCREEN OFF BUT THE UNIT KEPT TURNING THE A/C ON AND WOULD HAVE HARMED THE A/C COMPRESSOR. IT WAS SUMMER TIME AND THE HEAT ON HIGH AND WAS UNCONTROLLABLE WAS NOT A GOOD SITUATION.THE CAR WAS TAKEN TO THE LINCOLN DEALERSHIP TO FIND THAT THE MODULE NEEDED TO BE REPLACED DUE TO FAILURE. SINCE THE LINCOLN MKS WAS A CERTIFIED CAR, IT WAS REPLACED UNDER WARRANTY AT NO COST TO ME. HOWEVER, I AM CONCERNED THAT THIS NEW UNIT COULD FAIL IN THE FUTURE WITH NO WARRANTY LEFT ON THE VEHICLE AT ABOUT $1400.00 OR MORE. I HAVE NOTICED THAT THERE HAS BEEN ANOTHER CASE WITH THE SAME ISSUE. THERE MAY BE OTHERS THAT I AM NOT AWARE OF. I AM JUST COMMUNICATING MY ISSUE WITH MY VEHICLE AT ONLY 33,308 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395411February 9, 2021
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601, (508)815-4007) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388143January 14, 2021
ELECTRICAL SYSTEM
HVAC CONTROLS TURNS ITSELF OFF, CAUSING WINDSHEILD TO FOG UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386579January 5, 2021
STEERING
LOSS OF POWER ASSIST STEERING, COULD NOT CONTROL VEHICLE ON THE ROAD. STEERING WAS STICKY, NOT SMOOTH ROTATION OF STEERING WHEEL, HARD TO MAINTAIN A STRAIGHT LINE IT STARTED WHILE DRIVING ON THE HIGHWAY WITH A WARNING TO SERVICE STEERING NOW AND WHEN I TURNED OFF THE CAR TO LOOK AT IT, WHEN I STARTED IT BACK UP, I LOST ALL POWER STEERING ASSIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372761November 2, 2020
ELECTRICAL SYSTEM, STEERING
THE POWER STEERING GOES IN AND OUT MAKING IT IMPOSSIBLE TO CONTROL WHEN IT HAPPENS. VERY DIFFICULT TO TURN THE WHEEL, ISSUE # 2 TEMPERATURE CONTROL GOES FROM SET TEMPERATURE TO FULL HEAT UNASSISTED. YOU CANNOT TURN THE HIGH TEMPERATURE SETTING OFF. IT IS UNBEARABLE TO DRIVE IN CAR WITH HEAT ON FULL BLAST. BOTH OF THESE ISSUES CAN HAPPEN IN MOTION OR WHEN STOPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372765November 2, 2020
ELECTRICAL SYSTEM
THE CONTROL FOR TEMPERATURE IN CAR AT ANY TIME CAN GO TO MAXIMUM HEAT WHILE DRIVING. IT IS UNBEARABLE INSIDE OF THE CAR NOT GOOD FOR MY ELDER MOM WHEN IT HAPPENS AS IT IS TOO HOT IN CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365889October 23, 2020
FUEL/PROPULSION SYSTEM
MY 2013 MKS IS STALLING WHILING DRIVING NUMEROUS TIMES, ALMOST CAUSED AN ACCIDENT A FEW DAYS AGO. THERE IS A RECALL ON 2013 MKS FUEL MODULE BECAUSE IT CUTS OUT WHILE DRIVING. HOWEVER, AFTER CALLING LINCOLN I AM TOLD THAT MY LINCOLN MKS 2013 IS NOT ON THE RECALL LIST. LINCOLN REFUSES TO ACKNOWLEDGE THAT MY 2013 MKS IS EXPERIENCING THE SAME ISSUE WHERE ENGINE STALL WHILE DRIVING. BECAUSE MY VIN NUMBER IS NOT ON THE RECALL LIST. I ORIGINALLY TOOK THE CAR OR MY MECHANIC BECAUSE I NEEDED IT LOOKED AT RIGHT AWAY AS IT'S EXTREMELY UNSAFE. MY MECHANIC ALERTED ME TO THE RECALL. I DON'T UNDERSTAND HOW LINCOLN THINKS MY CAR DOES NOT APPLY TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361092September 25, 2020
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
EVERY RECALL ASSOCIATED WITH THE 2013 LINCOLN MKS I HAVE WRONG WITH MY VEHICLES. BUT WHEN I CALL TO HAVE IT SERVICED THEY TELL ME MY VIN NUMBER IS NOT INCLUDED IN ANY RECALLS, BUT YET MY VEHICLE HAS ALL THE RECALL PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352602September 1, 2020
STEERING
I LOST MY STEERING IN MY VEHICLE. HAD THE VEHICLE TOWED NOW THE PROBLEM WITH MY 2013 LINCOLN MKS IS RACK-AND-PINION-STEERING. I WAS DRIVING ON A CITY MAIN STREET WHEN I STARTED TO LOSE IT. MY STEERING WAS EASIER. DOVE A BIT FURTHER DOWN THE MAIN STREET WHEN I LOST STEERING ALL TOGETHER. I NEED $2500.00 TO FIX I DON'T HAVE THAT RIGHT NOW. NO PAPERWORK YET TO SEND. I AM FURLOUGHED DUE TO COVID. THERE WAS NO RECALL ON MY VIN #. THERE WAS ON OTHER LINCOLN'S WE WERE TOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351164August 25, 2020
ELECTRICAL SYSTEM
THERE IS A PROBLEM WITH THE CLIMATE CONTROL SYSTEM (FCIM) THAT CAUSES THE TEMPERATURE TO RUN UP TO MAXIMUM TEMPERATURE. IT CANNOT BE SHUT OFF. THIS IS VERY DANGEROUS BECAUSE WITH EXTREMELY ELEVATED TEMPERATURES IN THE CAR YOU ARE VERY LIABLE TO FALL ASLEEP. OR TRY TO REDUCE THE TEMP BY BANGING ON THE CONTROLS, THIS MAKES YOU VERY DISTRACTED. THIS PROBLEM EXISTS WHENEVER THE CAR IS RUNNING, IN MOTION OR STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349096August 13, 2020
STEERING
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THE VEHICLE WAS AT STAND STILL, WHEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER GARY YEOMANS FORD LINCOLN LOCATED AT 1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342, WHERE IT WAS DIAGNOSED WITH NEEDING ELECTRONIC POWER STEERING ASSIST TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.*DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344321August 10, 2020
STEERING
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL CEASED UPON PASSING A SEMI TRUCK AND THE STEERING WHEEL INDEPENDENTLY WENT INTO THE OFF POSITION. DUE TO THE FAILURE, THE CONTACT PUSHED THE PUSH START BUTTON SINCE HE ASSUMED THAT THE VEHICLE SHUTOFF DUE TO THE FAILURE. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE OFF TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS PLACED INTO PARK, THE POWER STEERING FAULT WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT INSPECTED THE VEHICLE AND FOUND NO ISSUES UPON INSPECTING THE ENGINE. UPON FURTHER INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) WHICH HE LINKED TO THE FAILURE. THE CONTACT LEFT THE VEHICLE ON THE SIDE OF THE HIGHWAY. THE CONTACT INITIALLY CALLED DAVID MCDAVID PLANO LINCOLN (3333 W PLANO PKWY, PLANO, TX 75075) WHERE THEY ACKNOWLEDGE THE RECALL AND STATED THAT THEY WOULD REPAIR THE VEHICLE FREE OF CHARGE. THE CALL DROPPED AND UPON CALLING THE DEALER BACK, THE CONTACT WAS TRANSFERRED TO RANDALL REED'S PRESTIGE FORD (3601 S SHILOH RD, GARLAND, TX 75041) WHERE HE WAS INFORMED THAT THERE WERE NO RECALL ON THE VEHICLE. THE CONTACT WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 104,229.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326778June 1, 2020
STEERING
LOSS OF POWER ASSIST STEERING, COULD NOT CONTROL VEHICLE ON THE ROAD. STEERING WAS STICKY, NOT SMOOTH ROTATION OF STEERING WHEEL, HARD TO MAINTAIN A STRAIGHT LINE IT STARTED WHILE DRIVING ON THE HIGHWAY WITH A WARNING TO SERVICE STEERING NOW AND WHEN I TURNED OFF THE CAR TO LOOK AT IT, WHEN I STARTED IT BACK UP, I LOST ALL POWER STEERING ASSIST. CAR IS AT THE DEALER NOW FOR A $2000 REPAIR. I CAN PROVIDE REPAIR BILL IN 2 OR 3 DAYS IF NEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307415February 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE ATTEMPTING TO COLD START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO SENTRY LINCOLN 940 BOSTON TURNPIKE SHREWSBURY, MA 01545 (508) 281-8171, TO BE DIAGNOSED. THE PROGNOSIS WAS THAT THE FUEL CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306301January 31, 2020
STEERING
CERTAIN LINCOLN MKS 2013 HAVE RECALLS ON ELECTRIC POWER STEERING AND OTHERS DO NOT. UNFORTUNATELY THE ONE I OWN DOES NOT AND MY ELECTRIC POWER STEERING HAS WENT OUT AND SAYING POWER STEERING ASSIST FAULT. I WAS ON HWY 29 DOING ABOUT 60 MPH WHEN ALL OF A SUDDEN THE LIGHT COMES ON AND MY STEERING TIGHTENED ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289199December 15, 2019
STEERING
CAR WAS PARKED WHEN I STARTED IT UP. I GOT A STEERING ASSIST FAULT MESSAGE. GUESS IT'S A COMMON PROBLEM WITH FORD'S EPAS. THEY SHOULD BE HELD ACCOUNTABLE LIKE TAKATA BECAUSE OF THE HUGE SAFETY RISK. ACCORDING TO FORD MY VIN ISN'T PART OF THE RECALL FOR THE SAME MODEL AND YEAR. RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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