Lincoln MKS Complaints (2013)

142 consumer complaints on file.

#11478662August 10, 2022
SUSPENSION
The contact owns a 2013 Lincoln MKS. The contact stated while driving 55-60 mph, she lost control of the vehicle and crashed into a guardrail. The contact stated no warning light was illuminated. No air bags deployed. The contact did not sustain any injuries nor sought medical attention. No police report was filed. The contact stated she continued driving to her residence. The contact's father inspected the vehicle and noticed the toe link was fractured. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11478693August 10, 2022
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while his wife was driving at 40 MPH, the steering wheel locked up, almost causing her to lose control of the vehicle. There was no warning light illuminated. The contact's wife slammed on the brakes and veered to the side of the road. The contact's wife wiggled the steering wheel and was able to continue driving. However, the failure reoccurred while driving at 65 MPH. The vehicle was taken to an independent mechanic where it was it was diagnosed that the steering gear needed to be replaced. The independent mechanic informed the contact that the failure was associated with a recall and referred the contact to the dealer. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477514August 4, 2022
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while driving 45 MPH, the power steering assist failed without warning. The contact pulled over and restarted that vehicle but the failure persisted. The contact used excessive force to steer the vehicle home. The manufacturer was notified of the failure and referred him to a dealer. The vehicle was towed to a dealer where it was diagnosed with power steering assist failure. The contact was also informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle had yet to be repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468637June 10, 2022
STRUCTURE, EXTERIOR LIGHTING
The contact owns a 2013 Lincoln MKS. The contact stated that water was leaking into the vehicle. The vehicle was taken to the dealer where it was diagnosed that water was leaking through the sunroof as the drain had not been cleaned. The vehicle was repaired. The contact stated upon starting the vehicle, the front passenger's side headlight failed to illuminate. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the headlight failed due to water damage. The dealer diagnosed that the front passenger's side headlight needed to be replaced; however, the dealer declined to replace the headlight under the warranty. The manufacturer was notified of the failure and informed the contact that the repair was covered under warranty. However, the dealer informed the contact that the vehicle could not be repaired under the warranty. The vehicle was not repaired. The failure mileage was approximately 90,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460057April 7, 2022
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the power steering assist fault warning message was displayed and the vehicle experienced a loss of power steering assist. The contact restarted the vehicle while attempting to correct the failure however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441114November 19, 2021
UNKNOWN OR OTHER
Power Steering Issues. Power steering completely locks up or totally doesn’t work most times. Unable to turn steering wheel. Have been told by several mechanics they have say the same issue with other Models that have been recalled. Some VIN numbers are not being recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440656November 16, 2021
VISIBILITY/WIPER
The HVAC controls are touch sensitive/haptic. They fail with high frequency at low mileage. My vehicle has 70k miles, it started at 65k. They won't allow control of the HVAC system or activation of the front defrost/defog. The touchscreen controls can not over ride the fault which means no driver control. When it faults, the HVAC goes to the highest setting of 85deg F, the blower goes to high and can't be changed which is a defrost/defog safety issue. Sometimes it will stop if you continue pressing "OFF" for 5-10 minutes. It will continue beeping which is distracting and can be indistinguishable from other warning sounds. Also a safety issue. Very common problem on the 2013-up Lincoln MKS & MKT. If parts can be located, it's at least a $1,200 repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438269October 26, 2021
ELECTRICAL SYSTEM
We just purchased this car and shortly after we were driving home and it just starts beeping and suddenly the heat comes on full blast, no one is touching the controls. This happens quite frequently and once it starts rising there doesnt seem to be a way to stop it. A simple google search shows that this is a well known problem by lincoln and happens a lot, there are a lot of forums and videos all showing the exact same issue. This is a major safety concern as it causes a distraction from the noise and sudden temp change, causes distractions as you frantically hit buttons trying to get it to stop, and could even cause the window to fog up. My dealer said its not covered by any recalls or warranty and wants $1000 to fix it. I called the lincoln help line and they said to report the issue to you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436636October 13, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
while driving on highway power steering assist failure light went on after power steering stopped working. Vehicle has only 60000 miles and both dealer and ford were notified and both said vehicle was not covered by recall after vin was supplied to them.Analysis coeds U 0416 , U 0415 and u 3000 were found and dealer offered to replace steering gear at cost of $4000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435536October 5, 2021
ENGINE
Sudden loss of power and deceleration. This happens intermittently and sets a code P2111 every time. Can drive for days between incidents and never know when it will happen. Gives no warning just shuts down immediately. This is very dangerous and my wife almost got hit yesterday in traffic due to malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433959September 22, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated that while driving at low speeds, the "electric power steering assist system, service required" warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle while driving at various speeds. The contact had then taken his vehicle to an independent mechanic where the vehicle was diagnosed with a loss of electrical power steering assist and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The contact then called a dealer and was informed that the vehicle was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431161August 31, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated that while driving, the steering wheel was difficult to turn and had switched to manual mode, and was inoperable. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering sensor needed to be reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429278August 16, 2021
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL/PROPULSION SYSTEM
For some 4 years now our car has gone into a limp mode while being driven at highway speeds, over bridges, and along dark roadways. The check engine wrench lights up when the car goes into this mode. Unannounced, the sudden and immediate slowing of the car leaves it unsafe to driver, passengers, and others on the road who find themselves behind a fast moving car that suddenly and without notice drastically slows down on its own. It is an uncontrollable unsafe and hazardous creeping condition. The car restarts and drives after being placed in park and shut down. The car then drives normally until the next limp situation. Once the car is turned off and restarted however the check engine wrench clears from display screen, and the code itself clears from the pcm. This has made the intermittent events impossible to catch upon being diagnosed by the dealer. We finally had to drive with our code diagnostic device to try and catch the problem as and when it suddenly arose in traffic. Last week the problem occurred again. We were able to get to the side of the highway and plug in the diagnostic device and pull a single code; DTC P2111. Upon researching the code we found that this unsafe problem as been known to Ford for sometime, but we were not in that group of owners who were sent letters explaining the extended warranty program put into place to correct this situation. That Customer Satisfaction Program, 13N03, extended the warranty period to 10 yrs from in-service and 1500 miles. Our vehicle, a 2013 Lincoln Mks with 110800 mis., is clearly is being affected by the throttle stuck open/closed defect (P2111), and, clearly falls within the extended warranty coverage period. We have tried to get Ford to handle our P2111 Code problem as it has corrected others it acknowledged and repaired, but Ford declined. Ford told us that since NHTSA had not assigned coverage to our VIN#, so it cannot come under the program. We are asking that our car be placed in the program and repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426603July 27, 2021
STEERING
Issue: Power Steering INOP U3000-49 Control Module Failure Pro Date 5/2012. Steering wheel locked making it difficult to turn wheel and drive car safely. Problem was confirmed by 2 Mechanics, one being the Dealership- Chapman Ford Lincoln. A Warning lamp came on: Power Steering Assist Fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426045July 22, 2021
STEERING
My power steering suddenly went out with message “power steering assist fault” and “service AdvanceTrac.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425766July 21, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the steering wheel became difficult to turn. The contact stated that the power steering assist fault warning light was illuminated. The contact was able to drive to her residence. The contact called an independent mechanic and the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425390July 19, 2021
STEERING, SUSPENSION
lost complete control of my steering on my car can not drive it i had to havve the car towed to hoffman linclon ford in East Hartford Ct i have repair estimate from them i the amount of 3309,11 hear is a break down of the repairs (Primary)steering-steering $140.00 power steering control module:power rack and pinion,both outer tie rod ends $2808.79 alignment check alignment $129.00 total before taxes $3078.74 shop charges $34.87 ct taxes $195.50 i call linclon and they said that the car was not covered on the recall the car has less then70,000 thousand miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422601June 28, 2021
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the power steering failed, and the steering wheel was difficult to steer. The vehicle was taken to an independent mechanic who informed the contact that the vehicle was put into reverse then turned off the vehicle numerous times before the power steering functionality returned. The dealer and manufacturer were made aware of the failure but informed the contact that the VIN was not under recall. The approximate failure mileage was 78,743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421205June 16, 2021
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while starting the vehicle, the steering wheel ceased. The contact stated that the power steering warning light was illuminated. The vehicle was turned off, restarted, and driven to his destination. The contact stated that the failure persisted. The contact took the vehicle to the local dealer and it was diagnosed with needing the power steering gear and steering gear assembly to be replaced. The vehicle was not yet repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The contact attempted to call manufacturer however, there was no response. The failure mileage was 157,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416499May 13, 2021
ELECTRICAL SYSTEM
THE POWER JUST COMES ON ON MY CLIMATE CONTROL AND THE TEMPERATURE STARTS TO GO ALL THE WAY UP, AND WHEN YOU TRY TO TURN IT OFF IT COMES BACK ON AND IF YOU TRY TO TURN IT DOWN IT GOES BACK UP IT HAPPENS WHEN MY VEHICLE IS IN MOTION OR STATIONARY, IT DOES THAT FOR A LITTLE WHILE AND STOP THEN IT STARTS DOING IT AGAIN. THE FIRST TIME IT HAPPEN WAS 03/12/2021 BUT IT HAPPENS ALMOST EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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