Lincoln MKS Complaints (2013)

142 consumer complaints on file.

#11592482June 4, 2024
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. The power steering assist warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with the power steering gear being inoperable. The vehicle was not repaired. The contact stated the vehicle was taken to an independent mechanic and was informed about NHTSA Campaign Number: 15V340000 (Steering). The contact was relating failure to that recall. The manufacturer was made aware of the failure and confirmed the vehicle was not included in any recalls. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585547April 26, 2024
STEERING
My power steering doesn't work at all it was sometimes not working and I shut it off and then turned it back on and then it worked for a few weeks and now it's completely gone and I can't steer the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583727April 18, 2024
STEERING
Steering wheel became hard to turn suddenly, i then searched online saw the recall from ford that was reported years ago in 2016 and when i called the dealer to fixed he told me the recall is expired and they cannot service my car under the recall. Dealer suggested i should pay out of pocket. i just feel like it so unfair and such a safety hazard i didn't know anything of the recall when i bought the car in 2021 and because it's just happening now in 2024 the dealer won't cover the recall because the recall expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559129December 8, 2023
STEERING
Steering system made a whining, humming noise while driving, and steering control was not completely possible as the vehicle wandered both left and right. Subsequent investigation by dealer showed the steering rack was compromised, and replacement effected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545444September 19, 2023
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated that after starting the vehicle, the Electronic Power Steering Assist warning light illuminated, and the steering wheel was stiff with very limited maneuverability. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 188,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541380August 29, 2023
STEERING
Electric steering rack went out, almost crashed due to the effort required once this happened. If anyone else was driving it would not have worked out luckily I was able to two hand gorilla the steering wheel around to prevent an accident. Very unsafe. Was a recall back in 2015 that the dealer says is expired ??? I think NHTSA needs to re-open an investigation into these steering rack failures now that the cars are older and getting more mileage on them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540657August 24, 2023
STEERING, LANE DEPARTURE: ASSIST
The electric power steering assist system shut down and the lane keep assist warning appeared and the steering wheel immediately became difficult to maneuver to turn left or right. It eventually locked while driving on the highway. I could have gotten in a serious car crash. I checked and there was a recall placed by the manufacturer 6/2/2015 (15S18). However, I was told by the manufacturer customer care representative that my VIN number was not part of the recall (although it met the criteria for the recall).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527679June 19, 2023
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
While driving down the road, my car’s power steering gave out when pulling into the gas station. The information center stated that my power steering system had a failure. It also stated that my lane departure system had a failure when doing research on this problem I found there was a recall for my year and model, but once I reached out to the dealership they told me that my Vin was not covered so I am reaching out to see if there can be another recall put in place for the vehicles that have not been serviced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515650April 5, 2023
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
The control panel that operates the heat/ac, audio controls and also houses the hazard light button has a high failure rate and will do its own thing or fail to operate all together. The volume will randomly max out by itself creating a blaring unbearable loudness and you have to hit the tap/hot the unit for it to stop. The heat /ac will also do whatever it wants randomly. The hazard light button will also not work randomly. I've talked to other MKS owners and this is very common issue to have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514599March 30, 2023
ELECTRICAL SYSTEM, ENGINE, SEATS
Ford Port Richey overcharged for diagnosis. Claim on credit report still owe them. Same with Ferman Ford Clearwater overcharged key. Said need two in order to program ECM. Broke two other things. Wiper cord and guitar strings were cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513843March 26, 2023
ELECTRICAL SYSTEM
ECM ficum Went to Ford Port Richey, FLpaid $300 for diagnosis. Harassment with bill on credit report. Charge n charge but don't want to repair car. Same with Ferman Ford Clearwater FL there charged $300 just for new key an check everything. Back to Golden Oldies mechanic fixed ac sensor not ficum. Needs coolant sensor leaks out pressure due to ECM. They said it had a year warranty but not electronics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512509March 18, 2023
POWER TRAIN
Craig Briones 7225 Catalina Isle Drive Lake Worth, Florida 33467 Al Packer Lincoln 1530 North Military Trail West Palm Beach, Florida 33409 3-14-2023 Lincoln MKS (VIN# 1LNHL9EK3DG617409) On March 1, 2023 I brought my 2013 Lincoln MKS with 61,350 miles to Al Packer Lincoln. I have been using Al Packer for routine maintenance and repairs for some time. I noticed a lot of oil coming from the PTU of my vehicle. I complained to Brian Bailes (service writer) and Tim Olson (fixed operation director) that this leak should have Been noticed when my engine oil and filter service was done. It should not have been me to identify a known defect. I explained I wanted the PTU diagnosed and if a new one was needed I wanted the latest model With a Drain plug. I further explained that this is a known Defect and I don’t want to put back the same unit just to have it fail again. I ONLY HAVE 61,000 MILES ON MY VEHICLE. A unit was installed by Al Packer Lincoln but no one ever checked if it did in fact have a Drain port and no one ever called me to approve a unit without the drain. Lincoln/Ford now recommended PTU FLUID CHANGE at 20,000 to 30,000 miles. Hence the drain plug. I have a Lincoln extended service warranty. When I arrived at Al Packer Lincoln on March 14th 2023 I requested to see the unit installed onto my vehicle. I was told it was the latest model (AT4Z7251G). There is a DT4Z7251G, This model supposedly has the drain plug, why didn’t I get this one. Upon inspection there was no drain plug. The unit had paint pen markings all over it however NO STAMPED “G” UNIT ON THE INSTALLED UNIT. I REQUESTED THE parts invoice and was never given one. Where is the paper trail from Lincoln? Why would Lincoln install a non serviceable unit when it will just fail again. I was charged an additional $90.00 for Al Packer to inspect axle boots and the rear differential when this should be included in routine maintenance. Not a great way to protect customers from fut
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512524March 18, 2023
STEERING
while driving the power steering would lock , I check and found out that 2913 lincoln mks was recall but my vehicle ID did not match . I call lincoln company and was told nothing could be done for my car,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510621March 7, 2023
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Power steering unavailable total fault at 140,000 miles. Warning came on that power steering assist was not available. Starting at 64000 miles this error would happen and it would clear by restarting the car, or disconnecting the battery for 15 minutes and restarting the car. This time it did not clear, and manual steering without power assist is unsafe and difficult. NHTSA recall 15V340 000 document states ALL 2013 Lincoln MKS but my vin is not coming up in OASIS for Ford/Lincoln recall #15S18. Marina Ford in CA diagnosed this is the steering gear sensor fault same as other vehicles with this recall but my VIN does not qualify. VINS in this range are not sequential and documentation says ALL 2013 Lincoln MKS are affected but my repair is denied due to VIN not being included. Requesting adding my vin to the recall as this is a $3700 repair not covered according to OASIS. Sadly, the gear sensor does is not able to be replaced by itself and the entire gear/steering rack has to be replaced to fix the sensor fault according to Marina Ford (Los Angeles) Service advisor/Manager. Without power steering on this vehicle, some safety features are disabled and car cannot make evasive turns. When the last fault occured I nearly caused an accident as I crossed a double yellow line into oncoming traffic before I could manually correct the position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509650March 1, 2023
POWER TRAIN
PTU power transfer unit failed at 58,478 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508330February 21, 2023
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Front differential leaking oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502205January 17, 2023
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated that after starting the vehicle, the steering wheel became difficult to turn while attempting to reverse the vehicle. The contact stated that the power steering assist warning light was illuminated. The contact took the vehicle to the local dealer; however, the vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489514October 17, 2022
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated that upon starting the vehicle, the power steering intermittently failed to operate as needed, without warning. The contact called the local dealer and was informed that there were no recalls associated with the VIN. The contact was provided an estimate for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure; however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483018September 6, 2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM), VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2013 Lincoln MKS. The contact stated that while attempting to close the front driver's side door, she heard a beeping noise. The contact then stated that when she placed the shifter in reverse(R), the screen failed to display an image and the defogger failed to operate. Additionally, the contact stated that she noticed that the vehicle was overheating and that the hood was discolored. There were no warning lights illuminated. The vehicle was not repaired. Additionally, the contact stated that when she placed the gear shifter into reverse(R) the defogger failed to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480840August 23, 2022
STEERING
The contact owns a 2013 Lincoln MKS. The contact stated while driving approximately at 55 MPH, the contact lost power steering. The contact stated that the "loss of power steering" warning light was illuminated. The contact managed to steer the vehicle off the side of the road, however, the vehicle steering remained locked. The contact had the vehicle towed to an independent mechanic who diagnosed the failure as related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle had not been repaired. The contact stated that he had experienced a loss of power steering before, but had managed to return the functionality by turning the vehicle off and on. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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