Lincoln Mark Complaints (1997)

96 consumer complaints on file.

#765863August 19, 2002
SEATS
I HAVE HAD THIS CAR IN FOR THIS SAME REPAIR FOR ABOUT SEVEN OR EIGHT OR MORE TIMES. EACH AND EVERY TIME THE DEALERSHIP CLAIMS TO HAVE FIXED THE PROBLEM, BUT THE PROBLEM STILL EXISTS. THEY STATE THAT BECAUSE THE SEATS ARE WORKING PROPERLY AT THE TIME THAT THEY CANNOT PINPOINT THE PROBLEM, ALTHOUGH THE CAR HAS BEEN IN TO BE FIXED WHEN THE SEATS WERE NOT WORKING PROPERLY, AND THEY STILL FAILED TO FIX THEM. I HAVE SPENT ALOT OF TIME AND GAS TO TRY ON MY END TO GET THIS RESOLVED, BUT TO NO AVAIL. I WOULD JUST LIKE TO HAVE THIS PROBLEM FIXED TO WHATEVER EXTENT THAT THE LINCOLN COMPANY HAD TO GO TO, TO DO SO. EVEN IF IT MEANS STARTING FROM WHEN THE SEATS WERE ORIGINALLY INSTALLED TO TRACK DOWN THE PROBLEM. PLEASE NOTE THAT THIS VEHICLE IS STILL UNDER WARRANTY. YOUR PROMPT DIRECT ATTENTION TO THIS MATTER IS SO GREATLY APPRECIATED. IF YOU NEED ANY FURTHER INFORMATION PLEASE DO NOT HESITATE TO CONTACT ME EITHER BY PHONE OR E-MAIL. MY E-MAIL ADDRESS IS [XXX]. THANKYOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760717April 15, 2002
EXTERIOR LIGHTING:HEADLIGHTS
MARK VIIII'S MANUFACTURED DURING THE FIRST MONTHS OF 1997 WERE FITTED WITH A HEADLIGHT ASSEMBLY THAT INCORPORATED AN INTEGRAL HID "LOW BEAM". THIS APPLIANCE WAS OBVIOUSLY INTENDED TO LAST THE LIFE OF THE VEHICLE. ACCESS IS PROVIDED ONLY FOR REPLACEMENT OF THE HALOGEN "HIGH BEAM" BULBS. IN MID-YEAR, FORD REDESIGNED THE HEADLAMP TO ALSO PERMIT REPLACEMENT OF THE HID LIGHT SOURCE. IT NO LONGER SUPPORTS THE EARLIER MODEL. THE ONLY WAY TO RESTORE MINIMALLY LEGAL HEADLIGHT FUNCTION TO MY EARLY-1997 LINCOLN IS REPLACE THE ENTIRE ASSEMBLY WITH A LATE 1997-1998 FIXTURE. MY DEALER ESTIMATES THE COST, INCLUDING LABOR, AT $1,150 TO $1,350 PER HEADLAMP. AT THAT PRICE, THE HEADLAMPS REPRESENT 1/3RD THE VALUE OF THE VEHICLE. THIS IS NOT THE COST OF THE FAILED PART. THIS IS THE COST OF FORDS FAILURE TO SUPPORT A SEGMENT OF ITS FLEET AND ITS DECISION TO PASS THE COST OF CORRECTING AN OBVIOUS DESIGN FLAW THROUGH TO CONSUMERS. THE SOCIAL COST IS THAT SUCH CORPORATE IRRESPONSIBILITY ENDANGERS THE PUBLIC. FEW WILL PAY 1/3RD THE VALUE OF A CAR TO MAINTAIN A LIGHT BULB. IF FORD DOES NOT HONOR ITS RESPONSIBILITIES, THE PUBLIC WILL OPERATE THE CARS ILLEGALLY. IN MARKETING THIS CAR, FORD TOUTED THE RELIABILITY TO BE HAD FOR $40,000. THE REALITY IS THAT THIS CARS TRUE USEFUL ECONOMIC LIFE IS NOT DEFINED BY THE EXTENDED-LIFE SPARK PLUGS, ANTI-RUST PROTECTION OR ANYTHING ELSE THAT FORD SO EAGERLY SOLD, BUT BY THE LONGEVITY OF A LIGHT BULB.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004127February 15, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS AT ANY SPEED/ ANY TIME. DEALER CANNOT FIND A CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001704January 7, 2002
STEERING
STEERING WHEEL SENSOR WOULD MAKE A GRINDING NOISE WHILE OPERATING AND WOULD NOT LOCK IN POSITION. DEALER WAS NOTIFIED AND REFUSED TO ASSIST BECAUSE IT NOT A RECALL, AND OUT OF WARRANTY. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753105October 11, 2001
SUSPENSION:FRONT
THE PROBLEM STARTED A YEAR OF TWO AFTER PURCHASE. IT ABRUPTLY JERKS TO THE RIGHT ON LEFT TURNS FROM A STAND STILL OR WHILE DRIVING ON THE HIGHWAY. IT'S BEEN WORKED ON AT LEAST 4 TIMES BY THE DEALERSHIP BUT WITH NO SUCCESS. I HAVE REPORTED IT TO LINCOLN CUSTOMER SERVICE BUT GOT NO HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751087August 24, 2001
WHEELS
THE WHEELS ARE CRACKING FROM UNDERNEATH THE CHROME. A BLISTER APPEARS BEFORE THE CRACKING. THESE WHEELS ARE ALUMINUN UNDER THE CHROME AND WERE USED ON 96 TO 98 LSC MODELS ONLY. A FORD REPRESENTATIVE LOOKED AT THE PROBLEM, CONSULTED WITH ENGINEERING, AND OFFERED TO REPLACE THE WHEELS AT 40% OFF LISTED PRICE. IF MY VEHICLE WAS STILL UNDER WARRENTY (LESS THAN 50K MILES) LINCOLN WOULD HAVE REPLACED THEM WITHOUT COST TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891137June 25, 2001
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHILE TRAVELING AT NIGHT CONSUMER TRIED TO TURN HEADLIGHTS ON ,AND THEY WOULD NOT COME ON. CONSUMER HAS YET TO CONTACT DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745081May 8, 2001
EXTERIOR LIGHTING:HEADLIGHTS
THE DRIVERS SIDE, LOW BEAM HEADLIGHT BURNT OUT ABOUT 6 MONTHS AGO. UPON TRYING TO REPLACE THE BULB, I LEARNED THAT THE BULB WAS ONLY AVAILABLE THROUGH THE DEALER. I CONTACTED 2 AUTHORIZED LINCOLN DEALERS & RECEIVED ESTIMATES VARYING IN THE RANGES OF $79-$835. AFTER MUCH RESEARCH, I DISCOVERED THAT THE $835 ESTIMATE WAS CORRECT. IN MID PRODUCTION OF THE 97 LINCOLN MARK VIII THE FORD MOTOR COMPANY CHANGED VENDORS ON THE HEADLIGHT & THE FIRST SYSTEM UTILIZED IS NOT COMPATIBLE W/THE SECOND SYSTEM. HENCE, I NEED TO PAY TO CONVERT MY CAR TO THE ALTERNATE SYSTEM AS THEY DO NOT STOCK AFTER MARKET PARTS FOR THE CARS PRODUCED DURING THE FIRST HALF OF THE YEAR. I DO NOT HAVE A PROBLEM W/PAYING $79 TO REPLACE THE BULB THAT NEEDS TO BE REPLACED. I FEEL IT IS LUDICROUS TO PAY $835 TO REPLACE AN ENTIRE SYSTEM DUE TO INCOMPETENC ON BEHALF OF THE MANUFACTURER. IF YOU PRODUCE A CAR, YOU SHOULD STOCK PARTS FOR SOME AMOUNT OF TIME. THE FORD MOTOR COMPANY DISAGREES. AT SOME POINT, I WILL NEED TO REPLACE MY PASSENGER HEADLIGHT, THEN, I WILL HAVE NEARLY $2000 INVESTED IN HEADLIGHT REPLACEMENT. I HAVE MADE THE OBESERVATION ON YOUR WEBSITE THAT OTHER 97 MARK VIII OWNERS HAVE EXPERIENCED THE SAME PROBLEM. IS THERE ANYTHING THAT A CONSUMER CAN DO TO ENCOURAGE FORD TO ACCEPT FINANCIAL RESPONSIBILITY FOR THIS DESIGN FLAW? ADDITIONALLY, MY DOOR HANDLE BOKE IN HALF- A SOLID PIECE OF METAL JUST BROKE RIGHT IN HALF. THE DEALER SAYS IT IS NORMAL WEAR AND TEAR!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887081April 30, 2001
STEERING: STEERING WHEEL/HANDLE BAR, ENGINE AND ENGINE COOLING:COOLING SYSTEM, STRUCTURE:BODY:DOOR
POWER ADJUSTMENT STEERING COLUMS ACT ERRACTICALLY AND WILL ADJUST BY ITSELF WHILE CONSUMER IS DRIVING . DEALER CANNOT DUPLICATE DEFECT, AND CANNOT DETERMINE CAUSE. *AK WATER PUMP LEAKED CAUSING LOW COOLANT LIGHT TO ILLUMINATE. DOOR AJAR SWITCH FAULTY AND WAS REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878327January 17, 2001
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
STEERING WHEEL COMES LOSE AND WOBBLES. THERE IS AN AUTOMATIC ADJUSTER THAT ALLOWS DRIVER TO TILT AND ADJUST WHEEL. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739448January 16, 2001
WHEELS
ALL 4 WHEELS ARE CRACKING FROM THE HUB OUTWARD, FAILURE IS INCREASING GRADUALLY,BUT AT A DEFINATE HAZARDOUS SITUATION,I THINK THE WHEELS SHOULD LAST FOR MORE THAN 4 YEARS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739212January 11, 2001
EXTERIOR LIGHTING:HEADLIGHTS
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738078December 20, 2000
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
GAS GAUGE AND ELECTRONIC MESSAGE CENTER DISPLAY ERRONEOUS FUEL INFORMATION THAT RESULTS IN AN UNPREDICTABLE OUT-OF-GAS CONDITION WHILE OPERATING THE VEHICLE. WITHOUT WARNING THE VEHICLE LOSES POWER AND STALLS WITH NO POWER FOR ACCELERATION AND IMPAIRED BRAKING AND STEERING. THIS UNEXPECTED OUT-OF-GAS CONDITION DUE TO ERRONEOUS DASHBOARD INDICATORS PLACES THE VEHICLE, DRIVER, AND OCCUPANTS IN JEOPARDY OF POTENTIAL PERSONAL INJURY AND PROPERTY DAMAGE. THIS PROBLEM IS SIMILAR TO TSBS BC2303970501/ITEM SB052799 AND BC105799705/ITEM SB052859. MOST RECENT INCIDENT OCCURRED ON DEC 15, 2000 AT HIGHWAY SPEED ON RTE 64 AT THE RTE 295 INTERCHANGE WITH THE FUEL GAUGE REPORTING 1/4 TANK OF FUEL WHEN THE OUT-OF-GAS CONDITION UNEXPECTEDLY OCCURRED CREATING A DANGEROUS LANE CHANGING CONDITION WITH NO VEHICLE POWER IN AN ATTEMPT TO REACH THE SHOULDER. THE BROWN'S FAIRFAX VA DEALERSHIP HAS MADE SEVERAL UNSUCCESSFUL ATTEMPTS TO SERVICE THE PROBLEM AND HAS FAILED TO ACKNOWLEDGE THE NHTSA TSBS ON THE FUEL PROBLEM. THE DEALERSHIP MISREPRESENTED THE SERVICE AS CORRECTING THE PROBLEM AND RETURNED THE VEHICLE WITH A KNOWN SAFETY DEFECT NOT PROPERLY REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872865October 12, 2000
STEERING
WHILE DRIVING ABOUT 65 MPH VEHICLE LOST ALL STEERING CAPABILITY. STEERING WHEEL BEGAN LOST, AND WAS ABLE TO SPIN AROUND IN A COMPLETE CIRCLE. SOMEHOW, DRIVER WAS ABLE TO STOP VEHICLE SAEELY. VEHICLE WAS TOWED TO DEALERSHIP. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725861July 23, 2000
EXTERIOR LIGHTING:HEADLIGHTS
DRIVER'S SIDE LOW-BEAM HEADLIGHT BURNT OUT. DISCOVERED THAT THERE ARE NO "AFTER-MARKET" HEADLIGHT BULBS AVAILABLE. LOW-BEAM HEADLIGHTS MUST BE DEALER-SERVICED. FORTUNATELY DEALER WILL REPAIR UNDER 50,000 BUMBER TO BUMBER WARRANTY. HOWEVER, LOW-BEAM HEADLIGHTS FOR THIS MODEL REQUIRE REPLACING AN ENTIRE ASSEMBLY, NOT JUST THE BULB. INFORMED BY DEALER THAT THIS COMPONENT IS NO LONGER BEING MANUFACTURED BY OEM SUPPLIER AND IS NOW ON NATIONAL BACKORDER. AUTO BEING OPERATED WITHOUT HEADLIGHT FOR 2-MONTHS NOW AND STILL NO REPLACEMENT PARTS. MAJOR PROBLEM IS THAT I OPERATING AN AUTO WITHOUT HEADLIGHTS IS A MOVING VIOLATION IN GEORGIA AND THEREFORE SHOULD NOT BE DRIVEN AFTER DARK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#717879January 25, 2000
EXTERIOR LIGHTING:HEADLIGHTS
THE HEAD LIGHT BULB WENT OUT, I TOOK THE VEHICLE TO HAVE IT REPLACED. THE ORGINAL EST TO FIX WITH PART AND LABOR WAS $100. THE DEALER THEN CONTACTED ME AN STATED THAT FORD NO LONGER MADE THE PART (LIGHT BULB) AND THE REPLACEMENT ASSY WOULD COST $435 PER SIDE. THIS IS OUTRAGUS TO FIX A BAIC SAFETY FEATURE. I CALLED LINCOLN AND WAS TOLD THAT 'THAT THE WAY IT IS" AND THEY OFFERD TO PAY 1/2 OF THE REPAIR COST. STILL MY COST WOULD BE$200. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715469December 1, 1999
STRUCTURE:BODY
I GOT HE VEHICLE SERVICED TO REPAIR THE CUP HOLDER, THEY TOLD ME I PUT CHANGE IN THE CUP HOLDER THAT DROPPED INTO THE MECHANISM THAT MADE IT NOT CLOSE PROPERLY. THIS IS NOT TRUE. I DIDN'T SAY ANYTHING BECAUSE IT WAS REPAIRED FREE OF CHARGE. THE SECOND TIME IT WAS REPAIRED THE DEALER GAVE ME A HARD TIME ABOUT THE COST TO REPAIR IT AGAIN AND THE MECHANIC/TECH. SAID THAT I PUT Q-TIPS & CHANGE IN THE CUP HOLDER CAUSING IT TO NOT CLOSE. WHICH IS NOT TRUE. I GOT BRUISES ON MY ARM FROM HITTING IT AGAINST THE HOLDER AS IT WAS SUMMERTIME AND I WAS WEARING A SHORT SLEEVED SHIRT. I LOOKED AT THE HOLDER MYSELF AND NOTICED THAT THE TRACK ON WHICH IT IS SUPPOSE TO CLOSE WAS NOT STRAIGHT AND TOLD THEM SO. I DIDN'T BRING IT IN BECAUSE EVERY TIME I BROUGHT THE CAR IN FOR A REPAIR/ OIL CHANGE, ET. THEY WOULD KEEP IT FOR A WEEK. I GOT A LOANER THE FIRST COUPLE OF TIMES BUT, AFTER THE AGUMENT ANBOUT PAYING FOR THE CUP HOLDER TO BE REPAIRED THEY WERE RUDE AND WANTED ME TO PAY FOR THE LOANER WHE THEY WERE THE ONES THAT WERTE NOT REPAIN\RING MY CAR IN A TIMELY FASHION. I FELT INTIMIDATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714641November 11, 1999
UNKNOWN OR OTHER
EVEN IN THE SLIGHTEST AMOUNT OF SNOW, THE VEHICLE FAILS TO HAVE ANY TRACTION. THIS IS REGARDLESS OF THE TRACTION CONTROL. IT APPEARS THAT THE LARGE HIGH TORQUE ENGINE COMBINED WITH THE REAR WHEEL DRIVE AND MINIMAL REAR WEIGHT CAUSES THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#848259September 21, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE'S LIGHT IS ON AND WON'T GO OFF. BRAKE LIGHT IN THE MIDDLE DOESN'T WORK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#710085August 17, 1999
STEERING: STEERING WHEEL/HANDLE BAR
STEERING WHEEL BEGINS TO VIBRATE AT AROUND 50 MPH. RIDE BECOMES HARSH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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