Lincoln Continental Complaints (2017)

75 consumer complaints on file.

#11641163February 6, 2025
UNKNOWN OR OTHER
THE FRONT RIGHT DOOR DOES NOT CLOSE. THE DOOR SWINGS OPEN AND DOES NOT LATCH CREATING A SAFETY ISSUE FOR THE PASSENGER RIDING IN THE FRONT SEAT. MY CAR IS PRESENTLY AT PLANET FORD IN HOUSTON TEXAS WHERE THEY ARE CHARGING ME $2000 FOR THE REPAIR, WHICH I FEEL IS NOT MY FAULT FOR THIS DEFECTIVE ISSUE. THIS PROBLEM DID OCCUR EARLIER BUT WE WERE ABLE TO CORRECT IT BY CLICKING THE LOCK. THAT IS NO LONGER WORKING FOR US, SO WE TOOK IT IN FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639706January 30, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Lincoln Continental. The contact stated that while pulling out of a parking spot, the message "Driver door latch not engaging" was displayed. The vehicle was taken to a dealer where it was determined that all four door locks needed to be replaced. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that all four door locks and the lock modules needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 11,620.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635827January 14, 2025
ELECTRICAL SYSTEM
Door latch failed and will not unlock the front passenger door. Dangerous situation if the battery dies. Similar recall but Lincoln said there's nothing they can do only 2019 was recalled for that. Would not make an exception. Dealer was surprised and advised me to report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633468December 31, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Door warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632522December 26, 2024
STRUCTURE:BODY
Recall 19V-077 was performed in 2019. On [XXX] The passenger front door was closed and is now unable to open again from the inside or outside. A message is displayed on the dash stating "passenger front door open". Called Lincoln corporate support and spoke with Elaine, she told me the recall has already been performed, and cannot be performed again under any type of warranty or extension as the recall had a cutoff date and has "expired". No parts warranty on the superseded parts either. Told me I will have to come out of my pocket for diagnosis and repairs of the faulty parts installed under their safety recall. Considering the door is not fully latched and can just randomly open on its own given the right conditions this is neglect for my safety and other drivers or pedestrians on the road that may be near the moving vehicle if the door were to open on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617836October 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln Continental. The contact stated while driving at approximately 40 MPH and coming upon a red traffic light, the brake pedal was depressed; however, the vehicle failed to stop, and the brake pedal went to the floorboard. The contact activated the parking brake to stop the vehicle. The contact became aware of brake fluid underneath the vehicle near the wheel and brake hose. The contact took the vehicle to a body shop nearby and a certified mechanic inspected the vehicle and diagnosed that the brake hose had failed. The brake hose and brake line had been replaced. The contact became aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was taken to the dealer who confirmed that the brake hose had failed. The manufacturer was made aware of the failure and stated that due to the failure not being caused due to an accident there would be no assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597767June 29, 2024
UNKNOWN OR OTHER
The driver door would not latch closed all of a sudden, had to be secure to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 65,000 miles. This repair was within my extended vehicle warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597768June 29, 2024
UNKNOWN OR OTHER
The driver side passenger door handle failed and would not open from the outside. This occurred at approximately 75,003 miles. This repair was just outside my extended vehicle warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597769June 29, 2024
UNKNOWN OR OTHER
The driver side rear passenger door would not latch closed and had to be secured to drive to dealer through the use of a seat belt through the inside door handle. This occurred at approximately 79,000 miles. This repair was not covered by dealer. This was a latch and motor repair of $1,000, also caused an expense of an additional $550 to me of a rental car as dealer did not get a part for 6 days. Lincoln Concierge could care less, just awful customer relations from Ford/Lincoln.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595573June 20, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Lincoln Continental. The contact stated that upon attempting to open the doors, the doors failed to open. The contact stated that the driver’s and passenger’s side front doors failed to open from inside the vehicle, and the rear driver’s and passenger’s side doors failed to open from inside or outside. The vehicle was taken to a dealer where it was diagnosed and determined that the exterior door handles needed to be replaced and that the failure was related to Technical Service Bulletin: 18-2327. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages). The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590210May 22, 2024
STRUCTURE:BODY:TRUNK LID
The contact owns a 2017 Lincoln Continental. The contact stated that he noticed there was corrosion under the trunk lid, down the left side, and at the top. The vehicle was taken to the local dealer, who confirmed that there was corrosion on the trunk aluminum. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the Warranty had expired. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587540May 7, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Lincoln Continental. The contact that while attempting to open the rear passenger’s side door, the door failed to open from outside. The contact referenced NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages) however, the recall repair had previously been performed. The contact stated soon after the repair the failure reoccurred. The vehicle was taken to a dealer and the contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570489February 7, 2024
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2017 Lincoln Continental. The contact stated while reversing, the rear-view camera display was foggy or displayed a distorted image. No warning lights were illuminated. The contact took the vehicle to the dealer, and it was confirmed that the rear-view camera was defective. The vehicle was not repaired due to the parts not being available. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the parts were not available. The manufacturer opened a Customer Satisfaction case with the contact and stated the vehicle would be repaired under NHTSA Campaign number: 22V644000 (Back Over Prevention) when the parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 38,504.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570252February 6, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Lincoln Continental. The contact stated that the passenger’s side rear and the passenger’s side front door latches were inoperable. The contact stated that the doors could not be opened from outside of the vehicle. In addition, the contact stated that the driver's side front door latch was inoperable. The contact stated that the driver's side front door was not able to be opened from outside the vehicle. The contact stated the failure had previously occurred in November 2023. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560400December 16, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Drivers door latch will NOT lock/engage after opening door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550870October 19, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Lincoln Continental. The contact stated that on numerous occasions after the vehicle was shifted into park, the front driver’s and passenger side door latch failed to engage. The contact stated that he had to manually unlock the door to exit the vehicle. The contact stated that the electronic door latch intermittently operated. No warning light was illuminated. The vehicle had not yet been diagnosed or repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 19V077000 (Latches, Locks, Linkages). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to contact the NHTSA Hotline. The failure mileage was approximately 45,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541443August 29, 2023
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE, PARKING BRAKE
The contact owns a 2017 Lincoln Continental. The contact stated while driving approximately 35–40 MPH, the parking brake activated, causing the driver to swerve, as the tires squealed. The driver was able to pull over. The contact was unable to release the parking brake. The vehicle was in LIMP Mode. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the ABS brake module had malfunctioned. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540810August 25, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2017 Lincoln Continental. The contact received notification of Customer Satisfaction Program: 22M03 (Replace front and/or side cameras if foggy); however, the dealer declined to perform the repair. The contact stated that while driving at an undisclosed speed, the side cameras were intermittently foggy. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure and declined the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529395June 28, 2023
BACK OVER PREVENTION
The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated the part became available and the camera has been replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517389April 17, 2023
BACK OVER PREVENTION
The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was cloudy creating a visibility hazard. The vehicle was not repaired. The failure mileage was 10,600. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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