Lexus RX Complaints (2023)

61 consumer complaints on file.

#11715162February 2, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I took my vehicle to Lexus of Louisville on 2/2/26 for Recall campaign number: NHTSA 25V744000 (Lexus internal 25LB06. My backup camera does not work at all but I was told my vin is not part of the recall even though my year, make and model is. Lexus charged $250 to diagnose the problem and the repair is $1311 for a new camera. The part is on backorder. I drive on average 25,000 miles per year. Not having a back up camera is a safety risk for myself and everyone around me as I am in and out of a minimum of 12 parking lots per day. My service rep, John said to diagnose the issue they replaced my camera with another one on the lot to confirm that was the issue. I have attached pictures of the problem. I do not believe this is a coincidence and hope Lexus will stand up and recognize the larger issue here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711016January 14, 2026
ELECTRICAL SYSTEM
The 2023 Lexus RX-350 has had complete 12 volt battery failure twice in the last year. The hybrid battery charging procedure for the 12 volt battery is insufficient. Twice I have been stranded. The frequency and duration of the hybrid battery charging is not sufficient. A more powerful 12 volt AGM battery is needed. The dealer says I am not taking sufficiently long trips to charge the battery. Last Saturday I took two 30 - 40 minute trips but the battery had only 11.8 volts requiring a 100% charge. There should be a recall to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710520January 12, 2026
SUSPENSION, STEERING
Hi. I noticed my vehicle was randomly making a clunking noise in the rear end. Also, on the highway, it would drift and was difficult to steer. I took it to dealership to be examined because it was still under warranty. They showed me that the driver's side rear trailing arm was disconnected. The bolt was not even there. They stated that it was caused by outside influence, possibly from hitting something. But I did not hit anything. The only sign of damage was where the loose trailing arm rubbed against the steering knuckle. They also told me it was too dangerous to drive off the lot. Because they claimed outside influence, they did not cover it under warranty. I took it to my mechanic. He believed the bolt had come loose on its own. He thought this because the trailing arm bolt on the passenger side was very loose and about to fall out. The mechanic replaced the missing bolt and tightened the loose bolt. I would like to document that this happened and see if any other people had reported this problem. Lexus denied that there was an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710076January 10, 2026
ELECTRICAL SYSTEM
If we don't drive the car for 4 or 5 days, especially in cold weather, the car will sometimes not start due to a drained 12V battery. We've spoken to Lexus of Rockville, MD and Lexus roadside assistance, who are aware of the issue but say the 12V battery is "healthy." Online research shows this is a widespread known issue with Lexus RX350h and RX500h vehicles from 2023 onward: [XXX] [XXX] . A simple software update to ensure that the high-voltage hybrid battery charges the 12V battery to a greater extent when the vehicle is parked should solve the problem, but Lexus has so far not addressed this problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707085December 26, 2025
ELECTRICAL SYSTEM
On at least 7 occasions the driver was TRAPPED inside the vehicle. The car failed to start and the doors and windows locked. If the driver had not had a cell phone to make an emergency call he would have been locked inside until someone discovered the problem. Had this happened in Phoenix, AZ in the summer, there is a very good chance the driver would have been dead before he was rescued. The last time was December 11, 2025. We replaced the starter battery for 2nd time in 2 years and 40K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703993December 9, 2025
ELECTRICAL SYSTEM
The car battery goes dead when car not used in 14days, or not driven on freeway long enough to top off battery. We've had to jump it for being in a cool garage for a couple of days, and the battery is only 2yrs old. The car needs a stronger battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703223December 5, 2025
STRUCTURE:BODY
My electronic door handles fail when there is frost and or cold weather
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702252December 1, 2025
UNKNOWN OR OTHER
When using android auto and I get a phone call the car screen will not return back to it's original screen. If I use apple car play it's just fine and it works like it should and the screen returns to it's original screen. I had the same issue with my 2022 Yukon when I purchased it. General motors later came out with two software updates and after the last update the issue was resolved. I filed a complaint with lexus three different times and they refuse to correct the problem. The safety issue I have is after the phone call I have to keep punching the screen to get it back. I should be watching the road rather than looking and punching the screen. Why should lexus just build their vehicles for apple and not android since 50% of the phones are android. I have a 2024 identical Rx lexus and it has the same problem. General motors seen the software issue and they corrected it but lexus WON'T. Lexus told me originally that it was a android problem and I didn't know any better until my Yukon was updated and fixed. This vehicle was just taken in to lexus and there where no update to fix the problem. Like I said I've been dealing with this on both vehicles since 2023. Like I said I have filed three case complaints and made ten plus phone calls with NO results. The last call was with the corporate office and was told there was no update software update for android phones.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698992November 12, 2025
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
I entered then attempted to start my Lexus on November 11, 2025. The car would not start - the dashboard lights fleshed briefly, then the car was completely dead. There was not a light on anywhere. The doors would not open and the windows would not roll down. I was trapped. fortunately I had my cell phone so I was able to call my wife who was inside of our house. She could not open the door with the manual key, She called AAA. The tech hooked up some power device under the hood and the car started and seems OK. This was frightening. I was trapped in the car and running out of air. I could have suffocated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693983October 16, 2025
UNKNOWN OR OTHER
While we were driving, our sunroof just exploded! There was no-one around us. There was a loud bang, glass was flying and the wind was so loud we couldn't hear each other. If my wife would have been driving, we probably would have wrecked because she screamed and through her arms in the air. We exited off the road, inspected our vehicle and took pictures. The only damage we could see was the front section of our sunroof was shattered. We drove to the nearest dealership where they took pictures and ordered a new sunroof. I might add they couldn't guarantee the replacement would be under warranty, which I find shocking. My wife and I are on vacation and we had to leave our car in another state along the way and rent a car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672534July 10, 2025
POWER TRAIN
The contact called on behalf of his mother who owns a 2023 Lexus RX500H. The contact stated while his mother was reversing, the vehicle shuddered abnormally. The contact stated that while his mother was depressing the accelerator pedal, the vehicle failed to accelerate as intended. The driver turned off the vehicle and the vehicle restarted after several attempts. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure had occurred twice. The contact stated that the transmission was previously replaced in January 2025. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670013June 29, 2025
UNKNOWN OR OTHER
Spontaneous sunroof glass burst
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668752June 23, 2025
ENGINE
When removing foot from gas pedal the rpm shoot up to almost 4k instead of switching to EV mode or dropping to 1k rpm’s. This has scared my wife causing her to slam on brakes as she thought throttle was stuck since the rpm’s shot up. This is dangerous. It doesn’t happen all the time and Lexus did duplicate it but said was normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657632April 29, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
My air bags did not deploy with a head on collision.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11638963January 27, 2025
UNKNOWN OR OTHER
Unintended acceleration. After complete stop at signal light behind another car electric motor was keep pushing car forward with feet on break and no feet on accelerator. Car was at complete stop and then after complete stop car started moving so press breaks more harder and car started moving up and down due to electric power pushing car forward and break system trying to stop car. Submitted dash cam video to Lexus dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633174December 30, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621814October 24, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
- Uknown: 2023 RX 500H Performance hesitates or stalls when gas is applied to accelerate. When vehicle final start moving after 2-4 seconds, engine revs really high. This is believed to be an issue in the power train and specifically Transaxle issues and ECU programming issues. More on this issue can be found on Lexus service bulletin Record ID #4807268. Yes, vehicle is available for inspection. - Yes, with the vehicle stalling out in cross traffic, it has almost caused me, my wife and child to get t-boned on multiple instances. Lexus corporate and the Lexus dealer had been made aware of this concern on multiple occasions. - No, Dealer has not been able to reproduce after multiple reviews. I do have video proof of the car doing this taken after final attempt for Lexus to review. This video has been sent to Lexus corporate and Lexus Dealer. - Vehicle has been inspected by Lexus dealership as a representative of Lexus corporate. My Dealer has looked at it multiple times and can never duplicate and will not help. I worked with Lexus directly and also were not able to help. Lexus corporate has now turned my case over to their Lemon Law department for review on 7/8/24 due to this issue and many more issues with car. I provided requested information to Lexus Corporate Lemon department on 8/12/24 and have not hear back as of 10/24/24. - Unknown: Issue occurs few time a week since purchased the car on 2/4/2023, but do not recall first experience. Issue occurs more after the car has been sitting for a while on a hot day or not drove in a few days, and will stall out mostly on a left hand turn. The issue feels like the battery is dead and the gas engine has to take over for it causing a lag. When the engine does finally take over it seems to rev really high too. After it does it once or in some cases twice at the beginning of the drive it is typically okay the rest of the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618998October 9, 2024
ENGINE
I pulled onto a 4 lane divided highway and the car immediately went into limp mode, meaning the car would not go more than 1 MPH even with the gas pedal to the floor. I could NOT accelerate thus my safety was in danger, and I was almost hit by a tractor trailer truck. I pulled over to the side of road as best I could, then shut the engine off and restarted the engine. This apparently re-set some sort of engine control and then the car accelerated normally. The dealer applied an ECU update #24LC03. When I researched this update, it was stated that this was not an actual recall, I wondered how that could that be since I was nearly involved in a fatal accident, and surely there are other similar Lexus owners at the same risk . that I was. The wording of the update described exactly what happened to me. In my opinion this information is too important to shoved under the rug and not made into an actual recall. A life could be saved. Thank you for looking into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616276September 24, 2024
ENGINE, POWER TRAIN
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615471September 19, 2024
ENGINE
The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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