Lexus GX Complaints

44 consumer complaints on file.

#11698260November 7, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have a 2024 Lexus GX 550 Overtrail with about 4,500 miles on it bought in December 2024. I went to start it this afternoon and I got a message saying "Low Steering Power". All the electrical things on the car seemed to be working: lights, dash lit up, courtesy lights, all the screens, etc. It just wouldn't turn over. I shut the car off and gave it a minute or two then tried again. Nothing. At the same time, the car started to make a low, continuous humming sound and made a couple of clicking noises about every 10 seconds. It sounded like the hum of a refrigerator and seemed to be coming from the front half of the car. The car was totally turned off at this time. I then called Lexus Roadside assistance (the car was in my garage; hadn't used it in about 48 or so hours). When the flatbed driver arrived he tried to start it a few times. When he did this the car began to smoke from the fuse box. A significant amount of acrid smoke and severe odor of burning plastic developed. The flatbed driver and I immediately pushed the car out of the garage for fear of a fire starting and engulfing more than just the car. The fuse box and some of the fuses in it were melting. No flames developed but I'm quite certain that was a possibility. This just happened today. The dealer said they are going to begin investigating the issue. I'm very concerned that if others have this problem it could develop into something more serious. From what I've discovered from an internet search is that the combination of the "Low Steering Power" error message and the smoking fuse box condition "indicates a likely electrical short or significant component failure that could lead to a fire." I've uploaded a pic of the partially melted fuse box. I have no paperwork from the dealer service department as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691806October 7, 2025
TIRES
On 10/7/25, the passenger side front tire malfunctioned - I currently have the tire. On 9/7/25, the drivers side rear tire malfunctioned - I no longer have that tire but I have included the receipt for the new tire I had to purchase. On 9/7/25, I was driving alone on the Florida Turnpike at night and in the rain, when the rear drivers side tire blew and was completely destroyed with multiple holes in the sidewall. Fortunately I was able to maintain control of the car, but I was stuck on the side of the highway until a Florida Road Ranger came to assist. The problem was reproduced on the morning of 10/7 when I found my passenger side front tire flat with a split sidewall. I am scheduled to take the car to the Lexus service department on 10/8/25 for inspection. The front passenger tire does not feel like rubber, it can be described as a mix of cardboard and plastic. On the evening of 9/7/25, when the rear drivers side tire blew, there was little warning, the low tire pressure warning light came on and I felt the flat tire in less than one minute. I purchased this new 2025 Lexus GX 550 in March of 2025 from JM Lexus in South Florida and these were the original tires. The car currently has 9,766 miles on it and used for commuting to work and running errands. [XXX] PT5A, 265 /55 R 20. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689431September 24, 2025
STRUCTURE:BODY, VISIBILITY/WIPER
The driver side mirror shakes around 45 to 50 miles an hour plus. The passenger side mirror at the same speeds stays true and does not vibrate. While I am driving mostly on the highway the driver side mirror shakes or bounces up and down which distorts the images behind me. It is a safety concern where I am getting dizzy while driving. I brought the car back to the dealership Lexus of Pembroke Pines, and they replaced the entire mirror assembly, but it is having the same problem again. The car is not even two weeks old. The constant vibration is a legitimate safety concern and prevents me from safely operating this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688399September 19, 2025
SUSPENSION, WHEELS, POWER TRAIN
My GX550 is vibrating at all speeds. I took my GX550 in for service on [XXX] at Butler Lexus in Union City, GA, because of the vibration in my GX. They did a wheel alignment and a force road wheel balancing but this did not solve the problem. On September 3, 2025 I took my GX550 to Discount Tires in Douglasville, GA, where they took off all the old weight including the new ones that were added by Butler Lexus. I found no improvement as I drove home. I took my GX550 back to Discount Tires, I asked them to check the tires and wheels. I was informed by one of the tech at Discount Tires that the my wheels are marginally out of round and I should let Lexus know to check the suspension. I was told by Butler Lexus service department that Discount Tires was grasping at straws. I spoke with Lexus Corporate September 19, 2025, they informed me that Butler Lexus Service department informed me that my vehicle is suppose to operate with vibrations, that could felt in the steering wheel and seats. I asked for someone from Lexus to come out and inspect the vehicle. At first I was told that Lexus doesn’t do that. Then I was told she would check into it. Also Lexus never addressed the the transmission hard shifts that I reported. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687330September 15, 2025
UNKNOWN OR OTHER
Spouse was driving Saturday [XXX] on [XXX] around [XXX], when she heard a BIG BANG out of nowhere. She discovered the next day the source was a partially exploded sunroof glass. Upon inspection there was no glass fragments in the vehicle or on the sunroof shade, fragments were only found on the outside part of the sunroof glass. She said road conditions were dry and clear and did not see anything hit the vehicle. She also stated that she did not go under any overpass during the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678717August 6, 2025
VEHICLE SPEED CONTROL
When accelerating from stop the vehicle has a long hesitation or lag, but allows enough movement in the vehicle to push the vehicle into an intersection. The safety concern is when pulling out across traffic to make a turn the lack of acceleration leave the drive susceptible to being hit by crossing traffic. I contact the Lexus dealership maintenance department and they indicated that it's a know problem and there isn't a recall or a solution. There is no warning light not other mechanical problem. I would not submit this concern if I didn't feel that this is a life threatening concern. There is far to much hesitation in acceleration, compounded but the fact that there is just enough acceleration to put the care in harms way with out enough to avoid a potential accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678649August 6, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I was just getting off from work starting the engine, the driving meters screen and the head up display were completely off black, I thought that it will turn on after driving but it didn’t. I was driving more than 5 minutes on the free way and both screens were still dark. This is not the first time that this happened. The last time when this was happened, I brought my vehicle to the dealership where I purchased it, but then everything went back normal when I got to the dealership parking lot. They never performed any diagnostic or checking anything. Also the navigation/multi media scene flashing quite a bit. This car electrical system didn’t function properly and correctly when driving and could cause serious accidents or deaths, depending on who was driving. I really don’t know what more failure after this. In the past, Lexus had history of vehicle brake failures and couldn’t stop that claimed someone lives. This issues should be addressed before something else happens. ( I also have video available to support this concern)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678409August 5, 2025
POWER TRAIN
On July 19th, with less than 100 miles on the odometer, the vehicle began down and upshifting so hard that it felt like a collision. Additionally, when attempting to accelerate, the transmission would hunt for gears without engaging, resulting in loss of power - creating a very dangerous situation. Lexus is unable to identify a resolution and has had the vehicle in the shop for 2+ weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677333July 30, 2025
ELECTRICAL SYSTEM
System Failure: This vehicle has a narrow shelf molded into the dashboard above the glove box. There was a small container of hair lotion stored there that melted in the heat and dripped through the dash and destroyed the electronic control unit or ECU (#89221-60630 Multiplex Computer) and the power distribution assembly (#82730-60260 Power Distributor Assembly). This damage completely disabled the vehicle. Apparently, the ECU (a) is located where fluid can reach it through the dash and (b) it does not have any kind of shielding to protect it from being damaged in this way. Safety Issue: I am extremely lucky that I was not in a remote location when a few drops of hand lotion rendered my vehicle 100% inoperable. No prior warning: There was no warning prior to a complete failure of the vehicle to operate. Inspected by manufacturer: The vehicle was inspected at a Lexus dealership and remains there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674449July 18, 2025
SERVICE BRAKES
At approximately 6,000 miles we drove this vehicle from Chattanooga to Nashville and back. The interstate has one steep grade. On the decent home the vehicle was violently shaking. It felt as if the car might not be able to stop or something had been broken. We had 30-45 minutes of driving to get home and considering having the vehicle towed. It continued to shake, less violently as we braked on the way home. It was terrifying. I took the car to Lexus and they told me that this can happen on steep grades. They wanted to turn the rotors and I insisted they be replaced due to being defective and causing this shaking at such low miles. They agreed. A month later, after having brand new rotors and pads, the same thing happened again. Again I immediately made an appointment and the vehicle was inspected. They told me this time there are hot spots all over these new rotors, from this one trip to Nashville. They told me there was nothing else they could do. I opened a case with Lexus corporate and they just reached out. They spoke to the dealership and concluded that this happened because of normal driving conditions. They are saying this is normal! It’s not normal. I explained the many brands of vehicles we have had and driven this same interstate many times without issue. This is unsafe. People that drive in mountain areas should not need brake repair every few thousand miles. And what if someone is driving in a very mountain area like the Rockies and one trip across the state could completely destroy these brakes? So scary. They need brakes to handle higher heat to protect families using this car. I am shocked this is not recalled already. I pray there is something to be done to get this fixed immediately. The uploaded file below is from the second time I brought it for the same issue. It was 5 weeks later. The incident for the second incident was just 4 weeks after the first one, but we had to wait for them to get us an appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672962July 11, 2025
AIR BAGS
The airbags didn’t deploy in a collision that included the front and rear. My head and body was smashed into the steering wheel and dash. There were no warning that there may be a problem with this system. We have not had an inspection yet but are hiring an investigator for that purpose.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11666489June 12, 2025
SERVICE BRAKES
Brakes squeal when backing up in the mornings and occasionally going forward. Maunufacturer is aware of the problem, but until recently would only allow dealers to order 1 repair kit per week. Now the manufacturer is allowing 4 kits per week to be ordered. This problem appears to affect 2/3s of all vehicles sold. Repair parts are taking 4 to 6 months to get. The manufacturer is not being responsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656286April 23, 2025
STRUCTURE:BODY:HOOD
The hood panel flutters at speeds above 50 mph. The flutter/flex is very noticeable and concerning. The flutter becomes more noticeable as speed increases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649773March 21, 2025
UNKNOWN OR OTHER
My transmission seems to do a JERK when I press the break. It is like it is struggling to shift down and it jerks me forward. It happens when I am stopped behind other cars. It makes me very nervous In the car line sometimes it jerks so hard I am afraid it is going to hit another car or even a child if they get too close and my foot is on the break and it just pops up unexpectedly! There are MANY people taking their cars in to Lexus service for this "transmission jerk" as consumers are calling it. My lexus service dept has been able to reproduce it in my car. They also noticed the jerk when we drove with them twice and did resets to try to solve the problem. It did not solve the problem. At our last appointment they told me it was normal and theres nothing they would do. My Notes- November 2024 - purchased vehicle. The drive was perfect for many miles and months! Nothing out of the ordinary. January - I stopped at a stop light with my daughter and it did the "jerk" -- My [XXX] noticed it too! She said "What was that Mommy!" She thought we hit something! Kept doing it for a couple weeks. Feb 17 - Took car in - technician didn’t notice any jerking. I asked if I could ride with technician. Feb 18 - rode with technician. Quickly noticed jerk and said he has had a few people bring it in for this concern.. did a reset. [XXX] - the jerking began again - very noticeable. Feb 21 - dropped off at dealer again. March 3 - picked car up - they said they couldn't reproduce - Josh rode with service manager and very noticeable jerking when shifting down.. seems worse than before.. said he will speak to some other person and see what to do. They reset again. We took car home. [XXX] - drove pretty regularly.. very very noticeable jerking when shifting down. Worse than before. March 10 - Took back to dealership.. got a loaner March 17 - Said they reproduced the jerk but it was normal and there was nothing they would do to help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647369March 10, 2025
ENGINE, POWER TRAIN, STEERING
NEW 2024 GX550, less than 2 months and 3,000 miles of ownership- accelerating to 40 mph and vehicle completely shut off, jolting me forward. All lights on dash lit up, "power steering failure, engine failure, not safe to drive." It was all I could do to get it off to the shoulder of the road. Extremely dangerous. Had vehicle towed to local Lexus dealer. After 2 weeks master tech determined timing chain snapped causing catastrophic engine failure. Now we wait for Lexus corporate to advise them on how to fix. Both dealer and corporate blaming each other for the lack of communication. Vehicle has been sitting in dealer parking lot for 3 weeks with no timeline and no communication. I was told by head service tech this is #5 in the country for this year, make, and model of timing chain snap resulting in engine failure. Neither parties are doing anything to make it right. This is an $85,000 vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646666March 6, 2025
UNKNOWN OR OTHER
Lexus has a safety issue of the OEM pre-installed Slim profile Roof Rack on the car. There was no option to elect if one wants this or not. It's simply installed to make a quick buck from the customer. Besides that being said, this OEM pre-installed Slim profile Roof Rack is a safety hazard due to fact as you drive above 45mph-55mph, drive hears noises and causing drive to look around trying to figure out what is making that noise which can lead to swerving / cause accident. Calling Lexus corporate, their answer is you need to pay Local Lexus Dealer Labor to swap this out. Knowing the Labor cost from past experience, it most likely would lead to cost in thousands of dollars. Lexus want the customer to pay for this on top of the pretty penny that was paid for the car in the first place for something that is not customers fault in first place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643654February 19, 2025
ENGINE
Driving to work, the engine became completely disabled which required emergency maneuvering to leave the roadway which had heavy traffic. Received dashboard messages stating the engine malfunctioned and needed to be taken to the dealer immediately. This was a very dangerous situation as the vehicle immediately lost all motive power when the engine stopped working. Dealer diagnosed the issue as related to the timing belt guide, where a part broke causing the engine timing to get out of sync. This ultimately damaged the valves and head in the engine which required replacement. There were no prior signs that an issue was about to happen, it was very much a surprise. The vehicle repair took almost a full month to complete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578320March 19, 2024
SERVICE BRAKES
I bought this 2023 GX460 new in October 2023 from Lexus of Towson in Towson, MD. It currently has approximately 3100 miles on it. Since owning it I have noticed that when coming to a stop and sitting still with the vehicle in gear and the brake pedal engaged normally that the vehicle will start to move on it's own causing more pressure needing to be applied to keep the vehicle still. This initially caught me off guard several times. It is a repeatable problem. I can see that the engine RPM's are increasing by 100-300 by without throttle input which seems to trigger the need to apply more brake. I searched on forums and found other toyota/lexus, including GX owners complaining about this. This is dangerous for obvious reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569596February 2, 2024
VISIBILITY/WIPER
My moonroof spontaneously exploded while accelerating from a stop. We were not hit by any object and were not traveling at a high rate of speed at the time. We heard a very loud "pop" followed by a rain of glass from the moon roof. Driver sustained cuts to his hand due from the glass shards.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11564043January 7, 2024
STEERING
I do have a lot problem with the GX 460 since I got the vehicle. The vehicle to the right and that the steering wheel was vibrating. We when back to the dealer the next day 4/9/23 and explained the problem to the seller that the car is leaning to the right and on the street and on the expressway between 35-45 mph the steering wheel vibrates horribly. The mechanic says he just did the inspection and everything is right with car. On 4/11/23 we went back to shop with the same problem. The mechanic says the checked the execissive road force and rotated and imbalance of tires. On 4/15/23 I went back to dealer to returned the car, because they have not solved the issue with the car. They told me they did something to vehicle but, they refused to explained why the did. On 4/24/23 I spoke to the manager from the shop and I told him if they are able to fix the car. I do not longer wanted the car. They setup an appointment with the master technician to double check what was wrong with car. The master tech told me the only thing can do is to move the steering wheel again. The car is leaning to right and steering wheels is vibrating. On 4/30/23 I spoke to Manager from the dealer and he told me that he couldn't do anything else for me. They won't be able to resolved the problem with the leaning and steering wheel. If I have any other complaints I need to call Lexus. When the vehicle is leaning to the right and pulling to the side is not consider a premium experience. The car is very problematic. Other possible cause of vibration and shaking include: bent wheel, improper alignment, worn suspension components, driveshaft problems, tire are out round and a lot money. Money that I don't have. This problem is not new for LEXUS or the dealer. There are many complaints in NHTSA and TSB in reference to LEAN to the right and Steering wheel. This is one reported L-SB-0015-21 and LEXUS haven't take any action to resolve this matter. Unfortunately, the customer is the only one who loses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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