Land Rover Range Rover Evoque Complaints (2015)

64 consumer complaints on file.

• #10937790December 28, 2016
  AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL

  TAKATA RECALL, ON THURSDAY , 7-7-16 I TOOK MY VEHICLE IN FOR ITS 40,000 MILE CHECK UP/OIL CHANGE/UPDATE. LAND ROVE/ NIELLO IN ROCKLIN, CA KEPT MY CAR DUE TO ADDITIONAL NEEDS SUCH AS ECO STOP MALFUNCTION. WHEN RETURNING THE RENTAL ON WEDNESDAY THE 13TH THE SERVICE MANAGER [XXX] HAD ME PAY AND SIGN MY 5 PAGE RECEIPT/ INSPECTION. AT THIS TIME [XXX] MENTIONED THAT THE BRAKES WERE GETTING LOW AND NEEDED TO BE CHANGED FOR NEW BRAKES OR THE CALIBERS/ROTORS COULD DAMAGE, WHICH IS NOT COVERED BY WARRANTY. THE DEALERSHIP HAD 3 WHOLE BUSINESS DAYS TO INFORM ME ABOUT BRAKE PADS BEING LOW BUT FAILED TO DO SO IN A TIMELY MANNER. THEN WHEN CHECKING OUT THEY TOLD ME I COULD HAVE THE BRAKES REPLACED IN MY HOMETOWN PROVIDING ME THE PARTS NUMBER. THE VERY NEXT MORNING I WAS DRIVING IN MOTION ESTIMATING 15 MPH. ON A 25 MPH STREET I LIVE ON, DEGARMO AND ESPLANADE. I TRIED TO PRESS THE BRAKES BUT NOTHING HAPPENED THE BRAKE WENT TO THE FLOOR. IMMEDIATELY I HAD LES SCHUAB TIRES MEASURE THE BRAKE/ROTORS/CALIBERS. THE TIRE CENTERS MEASUREMENTS DIFFERED THE SERVICE DEPARTMENT AT ROCKLIN. MANAGER FROM LES SHCUAB TOLD ME THESE PARTS HAPPEN OVER TIME NOT RESULTING FROM A SUDDEN CRASH. I COPIED THE MEASUREMENTS AND ASKED LAND ROVER ROCKLIN AND THE CUSTOMER SERVICE DEPARTMENT OF NORTH AMERICA TO SEE THE DIFFERENCE IN MEASUREMENTS SINCE IT CAUSED MY CRASH AND I PAID OUT OF WARRANTY FOR EVERYTHING WHICH SHOULD HAVE BEEN COVERED. THEY TURNED DOWN THE OFFER TO REVIEW MY PAPERWORK. SINCE THE CRASH THE SAFETY RECALL P091: OR (NHTSA) 16V- SINCE THE CRASH THE SAFETY RECALL P091(NHTSA16V-614 HAS CAME OUT AND THE DEALERSHIP FINALLY HAS CLAIMED TO DO UPDATES & FIX THE ISSUE I HAD TO GET AAA TO TOW ME DOWN AFTER THE ISSUE WORSENED ON VEHICLE. THEY HAVE BEEN IN MY OPINION NEGLIGENT, UNETHICAL, UN-PROFESSIONAL. BY REPORTING THIS I HOPE TO PREVENT THIS FROM HAPPENING IN A WORSE CIRCUMSTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10817448January 3, 2016
  STRUCTURE:BODY

  REOCCURRING RUST IN TAILGATE WHICH DEALER HAS ONLY BUFFED AND IT REOCCURS WORSE THAN BEFORE. REFUSAL TO ADMIT IT IS A BUILD QUALITY DEFECT. I WAS TOLD I DON'T WASH ENOUGH, WAS RAIL RUST, YET ONLY APPEARS ON ONE PLACE THE TAILGATE WHICH IS A COMPOSITE MATERIAL.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10734603July 16, 2015
  VISIBILITY/WIPER

  MY RANGE ROVER EVOQUE COMES WITH A CLIMATE PACKAGE THAT INCLUDES HEATED SEATS, HEATED STEERING WHEEL AND HEATED WINDSHIELD, THE PROBLEM FOR THE VISIBILITY ITS 100% THE GRIDS THAT THE FRONT WINDSHIELD HAS, DURING NIGHT TIME THE BACK LIGHTS FROM OTHER CARS IN FRONT LOOKS LIKE A STAR MAKING YOU FEEL THAT THERE IS MORE THAN 1 CAR IN FRONT OF YOU, BUT THE REAL SAFETY PROBLEM THAT WE EXPERIENCE YESTERDAY ITS THAT A STOPLIGHT THERE WAS A GREEN ARROW LIGHT ON AND ON THE RIGHT TWO RED LIGHTS, BUT BECAUSE THE GRIDS ON THE WINDSHIELD CREATES THE SENSATION THAT IN MY LANE THE GREEN LIGHT WAS ON, (YOU COULDN'T SEE THE ARROW, JUST A GREEN MARK), AND THE REALITY IT WAS THE GREEN ARROW, SO IF MY WIFE DON'T WARNING ME ABOUT A TRAILER COMING FROM MY RIGHT SIDE MAYBE WE WOULD NO BE LIVING TO WRITE THIS COMPLAINT... SINCE I PURCHASE THE VEHICLE I CONTACT THE DEALERSHIP TO TELL THEM ABOUT THIS AND THEY PRACTICALLY IGNORE ME BECAUSE THEY SAY THAT NOBODY COMPLAINT BEFORE ABOUT THIS... I MADE A RESEARCH ONLINE PUTTING THIS PHRASE: "RANGE ROVER EVOQUE WINDSHIELD PROBLEMS VISIBILITY" AND I GET 19,400 RESULTS, ACTUALLY THERE IS MANY FORUMS TALKING ABOUT THIS... I TRULY BELIEVE THAT THE NHTSA NEEDS TO RESEARCH ABOUT THIS MORE EXTENSIVE NOW I AM WORRY TO DRIVE THE CAR DURING NIGHT TIME!!!

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10730480June 25, 2015
  ELECTRICAL SYSTEM, ENGINE

  GEARBOX FAULT. I DRIVE A NEW RANGE ROVER EVOQUE, MODEL 2015. THE FIRST TIME I HAD THIS PROBLEM WITH THE VEHICLE WAS IN OCTOBER, 2014, ONLY A MONTH AFTER TAKING THE CAR OUT OF THE DEALERSHIP. WHILE DRIVING THE VEHICLE, IT SUDDENLY AND ABRUPTLY STOPPED IN THE MIDDLE OF A BUSY ROAD. CARS BEHIND ME HAD TO STOP ABRUPTLY, ALMOST HITTING MY CAR AND PEDESTRIANS. MY VEHICLE ACCUSED A GEARBOX FAULT, AND THE GEARBOX WAS BLOCKED. I COULD NOT SHIFT GEARS, THE VEHICLE WAS STUCK FOR OVER HALF AN HOUR, AND I HAD TO RESTART THE CAR SEVERAL TIMES TO BE ABLE TO DRIVE IT AGAIN. MY CAR WAS THEN TAKEN TO LAND ROVER SERVICE FOR REPAIR. WHEN THE VEHICLE WAS RETURNED TO ME, HOWEVER, THE GEARBOX PROBLEM PERSISTED. THE SAME GEARBOX PROBLEM HAPPEN AGAIN TWO MORE TIMES IN JUNE, 2015. IN THE LAST TIMES I WAS INSIDE MY GARAGE. I GOT IN THE CAR AND STARTED THE VEHICLE, BUT I COULD NOT SHIFT GEARS. THE GEARBOX WAS BLOCKED AGAIN, ACCUSING THE GEARBOX FAULT, AND THE CAR WAS STUCK. THIS TIME IT HAD TO BE TOWED AWAY TO LAND ROVER SERVICE. IN THE LAST TIME LAND ROVER REPAIRED MY VEHICLE, A NEW SOFTWARE WAS INSTALLED. THE SERVICE REPRESENTATIVE STATED THAT THERE IS A RECALL IN THE UNITED STATES FOR THE EVOQUE MODEL. APPARENTLY, LAND ROVER USED FAULTY GEARBOXES, AND IS NOW OFFERING A SOFTWARE UPGRADE TO ALL VEHICLES OF THAT MODEL TO FIX THE FAULTY GEARBOXES. OVER 36,000 THOUSAND VEHICLES WERE RECALLED OUTSIDE THE U.S. FOR THE SOFTWARE UPGRADE, AFTER THE PROBLEM WAS REPORTED IN THE MEDIA. BUT I FOUND NO CONFIRMATION OF THE RECALL IN THE UNITED STATES. LAND ROVER DID NOT CONTACT US ABOUT THE RECALL BEFORE, AND WAS UNABLE TO ANSWER WHETHER OR NOT IT IS AN EFFECTIVE SOLUTION TO THE GEARBOX FAULT PROBLEM WITH THE EVOQUE MODEL.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0