Land Rover Defender Complaints

230 consumer complaints on file.

#11522951May 19, 2023
UNKNOWN OR OTHER
For the second time in 3 months my windshield was hit by a small pebble and developed a large crack that requires replacement of the windshield. Of all my years of driving I have never had a windshield crack due to a rock on the highway. As mentioned above this is the 2nd time in 3 months. Based on the numerous reports of similar incidents it appears that the Land Rover Defender windshields are defective and/or not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519009April 26, 2023
VISIBILITY/WIPER
Defective windshield. Windshield randomly cracked after no impact or visible damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517435April 17, 2023
VISIBILITY/WIPER
Front windshield stress fractured after being parked in cold weather following a long drive with the windshield defroster on. It has been replaced and is not available for inspection. Safety was put at risk due to an obstruction in visibility Problem has not been reproduced or confirmed, but anecdotally seems to be a frequent occurrence based on internet forum posts Vehicle has not been inspected No warnings or other indications of failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515849April 6, 2023
VISIBILITY/WIPER
I have had to replace my windshield 3 times in a matter of a few months. In the case of my last two windshields, I was able to drive for only 2 days before it cracked. In all cases they started as small rock chips, always within a few inches of the exterior edge. I have had rock chips in the past with other vehicles but typically they would rarely crack. For some reason this vehicle can't take even the smallest of rock chips without cracking. Not sure if this is due to the shape of the windshield, the way it is installed or just bad glass. I wouldn't have made this complaint had I not noticed that there are several other Owners of this vehicle making similar complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515844April 6, 2023
POWER TRAIN
On several occasions my car has shifted from Drive into Neutral while I was at a light and the vehicle had shut itself off as part of the Intelligent Start Stop feature. I see that this same issue has been happening to several other Owners who have reported this to the NHTSA. Ironically it seems as though all these vehicles were purchased in Houston TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514256March 28, 2023
ELECTRICAL SYSTEM
The media screen will randomly go blank so you can not see your navigation map, radio information or any other data that the screen should show. The dealer told us to press the door lock twice and wait several minutes before restarting. Very unsafe if emergency is occurring and you do not have access to navigation system. This has occurred several times since we purchased the vehicle new on March 18 at Buckhead Range Rover in Atlanta. the phone charger does not work and only heats up your phone after you lay the phone on it for a period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514232March 28, 2023
VISIBILITY/WIPER
Got into vehicle and noticed a crack on the lower part of the windshield stemming from below the wiper. No impact to any the windshield itself. Crack seems to have spontaneously occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512581March 18, 2023
VEHICLE SPEED CONTROL, STEERING, LANE DEPARTURE: ASSIST
When driving the new 2023 vehicle with 956 miles we got a lane keep malfunction dialogue box pop up on digital instrument cluster. At the same time the power steering ceased to work or the lane keep fought to keep it centered even when trying to make maneuvers to stay in lane of traffic, navigate turns or avoid other vehicle. It endangered the lives of my wife, 3 young daughters and lives of other drivers/passengers on the road. The vehicle was parked about a mile from it occurring and roadside assistance called. It was taken to Jaguar Land Rover Hunt Valley to be repaired. Where they duplicated same issue. They could not get the computer to flag any codes that something was wrong but witnessed it not being able to be steered properly. They proceeded to do a hard reset on the steering module as they could not communicate with it, they then downloaded new software and said it fixed the problem. We drove 3.5 hours round trip to go pick it up. It drove just like is should for trips but then at 1145 miles the exact same issue with dialogue box saying lane keep malfunction and power steering or it fighting my wife to stay straight and fighting her to navigate road turns, obstacles or other vehicles. This again put my family and other families on the road at extreme risk. It was then towed again. This time it went to Jaguar Land Rover Harrisburg. They too witnessed the same issue and I told them of what happened before and what they did to fix. It has been in the dealership service centers care for a week and they can’t figure out why it’s doing it. They contacted Land Rover corporate for help and have open ticket with Engineer. The service managers words to me where that they can’t do anything until LandRover engineer figures out why this is happening to Defenders. I said there is more, he said yes. I called corporate to request they take the vehicle back as it is unsafe for my family and other families in the road. They said it has to happen 3 times! Not Safe At All.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508583February 22, 2023
VISIBILITY/WIPER
Bought a used 2021 defender with 5k miles and at 12k miles my windshield while driving makes a huge popping sound and i look to see that it cracked right down the middle, startling me while driving at night. There was ABSOLUTELY nothing that hit the windshield. It was a clear night driving with no other drivers on the road nor anything above me that could have fallen out of the sky. Land rover wouldn't take responsibility had to pay 2k out of pocket to fix this at 12k miles only having the car 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505757February 6, 2023
VISIBILITY/WIPER
6" hairline crack in windshield, no impact detected.. just appeared one morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502902January 21, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
I purchased a 2022 V8 after waiting about a year to get the vehicle. It mostly has been a good car until recently. I was pulling into my garage, which has a downhill grade, and there was ice on the surface of the driveway and subsequently slid into the corner of my garage going no more than 3-5 mph. Quarter size dent on the bumper, no big deal… I thought. Tried to reverse away from the garage and the car wouldn’t move. All of the warning lights appeared. I was able to finally get it to reserve but every time I would put it into drive from there, the parking brake would turn on and the brakes would lock up. I had it towed to a Land Rover dealership and apparently the entire ABS module has faulted. They ordered a new one and installed it only to find out that it still isn’t working properly. Land Rover says this isn’t covered by warranty as it isn’t a manufactures defect. I’ve now had to spend $10k and still don’t have a fully functioning vehicle. How could a $110k “off road machine” be put to a stand still due to a quarter size dent incident in the bumper, let alone the ABS module is located in the engine bay! Incredibly frustrating and can’t wait to get it fixed and sel it; if I can even get it fixed properly. I am taking it to another Land Rover dealership in town as the other one seemed incapable of figuring it out. Land Rover USA has been horrible to work with and I am now driving a vehicle with a vibrating sensation in the brakes and maybe 50% of the normal braking power.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11502669January 19, 2023
TIRES:SIDEWALL
Driving 65 mph on interstate and heard loud noise. Tire warning light showed air pressure loss. AAA changed tire. AAA mechanic stated he believed the cause of the rear driver side tire failure was a side wall blowout. Tire size: Pirelli 255/60 R20 113V M+S Quatro Scorpion Zero
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499841January 2, 2023
VISIBILITY/WIPER
The Windshield cracked for no apparent reason. The crack starts from the bottom of the windshield and spreading upwards. I have been reading that this is a common problem with all land rover defenders. I filed an insurance claim to replace the windshield through Safelight which is going to cost me $500 deductible. I do not understand why this problem is not being addressed by Land Rover and why there has not been a major recall for this issue. I'm sure that this is going to happen again after replacement. It is very sad to purchase such an expensive vehicle and the windshield breaks after just a couple weeks of ownership. I know I have to get it replaced because it will only spread and I won't be able to see the road when I'm driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497834December 17, 2022
UNKNOWN OR OTHER
Windshield has hairline and becomes 2 differnt hairlines after a small peeble hit it Now on my 3rd windshield it happened again another hailine crack that keeps growing Land rover does not want to be responsible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497325December 13, 2022
STEERING
Went to turn on vehicle and experienced a complete shutdown of power steering system. Lane assist not available message was the only error presented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493632November 15, 2022
VISIBILITY/WIPER
I Have a 2022 Land Rover defender 110 and it had 8,000 miles on it. One day I was driving and the windshield just cracked, nothing had hit it and no visible chips were present. I have yet to receive a replacement windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485247September 19, 2022
STRUCTURE:BODY
The drivers side A-pillar continues to fall off/come loose at high speeds. It happened on 2 times already resulting in around 20-inch body part falling off on the highway and flapping causing immediate pull over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481788August 29, 2022
VISIBILITY/WIPER
The windshield spontaneously cracked from the middle of the pillar on the driver's side to the center of the windshield. No rock strikes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478479August 9, 2022
VISIBILITY/WIPER
2 complete windshield replacements needed since taking delivery June 2021. This incident was a small chip from a rock on the road that then spread across bottom half of drivers side windshield. These incidents are not isolated, seems other owners are reporting the same thing on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476748July 31, 2022
POWER TRAIN
Stopped on an uphill grade, start stop on vehicle activated, engine stopped. Upon brake release, engine started, vehicle made uncommanded shift from drive to neutral, rolled backward several feet before brake could be reapplied. Land Rover has been aware of the uncommanded shift to neutral issue for sometime. Local dealer has a bulletin on this issue, but Land Rover has no fix, instead advising to manually disengage auto start stop every time vehicle is driven. Unfortunately, sometimes I forget to do this. It’s a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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