Kia Stinger Complaints

171 consumer complaints on file.

#11612301September 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Kia Stinger. The contact received notification of NHTSA Campaign Number: 24V169000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 70-75 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. An unknown warning light was illuminated. The contact stated that the failure recurred while driving. The dealer was contacted, and an appointment was scheduled several times for recall repair. The contact stated that upon taken the vehicle to the dealer, the dealer advised the contact that the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and referred the contact to a second dealer, Clay Cooley (1247 E Airport Fwy, Irving, TX 75062), where the contact was informed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The failure mileage was approximately 55,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604694July 26, 2024
FUEL/PROPULSION SYSTEM
Casey Kia located in Newport News Virginia continues to delay the replacement of my fuel pump. I was told it was replaced but 2 weeks later I was having the same issue to the point where my car was decelerating on the interstate. After I took it back in for them to repair it I was told they would look into it. I received a call saying the fuel pump was never replaced and the only thing that had been done originally was a software update, so basically I was lied to and put in a very dangerous situation because a fire could've been caused while driving. They also said they were waiting for approval for the recall before they repaired it. Had I known it wasn't repair I wouldn't have driven the car. I was supposed to pick my car up on 07/26 but I was told they ordered the wrong part and it would be available to them on 07/29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604725July 26, 2024
ENGINE
The contact owns a 2018 Kia Stinger. The contact stated while driving at an undisclosed speed, the vehicle was shuddering and lost motor power. The contact previously replaced the spark plugs, and the engine out of pocket. In addition, excessive white smoke was coming from the exhaust pipes. The vehicle was towed to a local dealer where it was diagnosed with a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to another local dealer, Hersons Kia (15531 Frederick Rd, Rockville, MD 20855) where the Oxygen sensor was replaced. The contact stated excessive white smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the engine, spark plugs, and turbocharger were replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600495July 9, 2024
SEATS
1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The malfunctioning components are the car seats. Specifically, both the driver and passenger seats do not go back up after reclining. Yes, these seats are available for inspection upon request. 2.How was your safety or the safety of others put at risk? •The safety of the driver and passengers was compromised because the driver seat could not be adjusted back to a safe and upright position, which is crucial for maintaining proper control of the vehicle. This poses a significant risk of accidents. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •The problem has not yet been reproduced or confirmed by a dealer or an independent service center. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? •The vehicle or the malfunctioning seats have not been inspected by the manufacturer, police, insurance representatives, or others at this time. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •There were no warning lamps, messages, or other symptoms prior to the failure. The issue is the car seats they don’t go up after reclining . It started with passenger seat. One day I reclined while on 20 min ride . It didn’t go back up . Stayed reclined. Then a couple weeks later while cleaning the car I reclined the driver seat to clean the dust from the top of the seat and the seat did not go back up after recline. After my own research I found out that many people online who own the same vehicle encountered the same issue I have attacked screenshots of the other people encountering same issue. It can be found on the Stingerforum online and on Reddit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593366June 10, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
The vehicle will shut off without reason from time to time. I'll be sitting at a light, stop sign, or intersection, and the car just shuts off. All electronics inside the car turn off, the engine turns off, and it's as if I've shut the car off to get out. Usually, I'm able to restart the car after a few moments and go about my day, but in doing some research on this issue, there have been others that have had the same issue. When others take their car in to have it investigated, the dealership is unable to locate the issue as it's extremely difficult to replicate. A person's safety is definitely in question considering if the car shuts off while driving, it could lock the steering wheel as a few others have seen. The only symptom that I have experienced is the music from the radio goes weird prior to the car shutting down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589130May 16, 2024
STRUCTURE:BODY
After driving on the highway for approximately 20 miles with no warning lights illuminated or any signs of issue, the driver's door opened while driving at highway speeds. We were in a right hand turn on a highway exchange ramp at approximately 65 mph, when the door popped open an audible warning began to sound and visual door ajar warnings illuminated on the dash. This was not just an erroneous alarm of the door ajar alarm; the door came unlatched opening enough to see daylight around the seal. My wife immediately grabbed the door and pulled it shut while driving. After closing the door the audible and visual alarms extinguished. I witnessed the incident from the passenger seat and can verify she did not on purpose or by accident touch the interior door handle to release the latch. This occurred with the vehicle having approximately 6,000 miles on the odometer. Doors should not inadvertently pop open while driving, this puts us at extreme risk of injury or death. If this were to occur while someone was leaning against it the outcome could be fatal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587724May 8, 2024
UNKNOWN OR OTHER, ENGINE
I called the Vanguard Kia dealership in Arlington (3:22pm), TX the date I received the recall letter on 5/7/2024. The service rep (I didn't get his name) put me hold and confirmed the work would only take 3 hours, I would take a shuttle home, I should arrive first thing at 7am the following morning. I arrived at the dealership to drop my car of 7am on [XXX]. There was no service scheduled for me, but since I get there early I was only 3rd in line to be seen. As I was about to leave in the shuttle, and the Zach (second service rep to help) advised they didn't have the part or the tools to perform the work need to complete my recall. I was upset because I was assured by the service rep I spoke with the day prior that I'd didn't a loaner and I'd drop my car off and get it back same day since it was a 3 hour job. I inquired about getting a loaner vehicle and I was told my job wasn't big enough to qualify for loaner; even my car was still under the original warranty and this was recall related work. I was told I "should" be ok driving the car, even though I express concern about the catching fire as stated in the recall letter. After call Kia Customer Relations, they give the dealership a call and they still refused to accommondate me. I was told "if any happened Kia would take responsiblity", "I was concerned, just don't park the car close to the my home" (Zach's peer), and that I could pay out of pocket up front for a rental and they reimburse once I got my car back. I don't feel I needed to have to come out of pocket anything consider this is warranty / recall work. They gave me the car and had me drive back home, and now I have get it back up there whenever they get my parts. I've been accommodated in no way for the misleading instruction, and lack of consideration driving a car back and forth that had a active recall; INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586979May 4, 2024
ENGINE
I have a vehicle that has a safety recall for the oil feed line that can leak and catch fire and Kia is refusing to perform the recall because my VIN is not in there system. I have the recall notice and the fact my car dies in fact need the recall work and have proved that to them and they still refuse to help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578804March 21, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
*Notice* There has been NO ACCIDENT but it could potentially be a fatal one. When performing the auto start up process the car's RPM increases rapidly, the engine makes a sputtering sound as if the car will crank or that there is a misfire and shuts down. This results in the check engine light coming on the instrument panel and error code P0172: Replace High Pressure Fuel Pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577577March 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Kia Stinger. The contact stated while driving at an undisclosed speed, the contact noticed a very strong oil burning odor. The contact pulled over, raised the hood, and observed smoke coming from under the hood of the vehicle. The contact stated that the oil was recently changed by the dealer. No warning light was illuminated. The vehicle was taken back to the dealer, and a diagnostic test was performed, and the contact was informed the turbo oil feed line had failed. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 24V169000 (Engine and Engine Cooling) as a possible solution however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575840March 6, 2024
ELECTRICAL SYSTEM
I have gone to Joe Myers Kia no less than 5 times in the last 4 years asking them for assistance in performing the repairs for the recall associated with my vehicle (NHTSA Recall Number 20V518000). The first two times in 2020, they claimed supply chain issues and said they couldn't get the part(s) for the repair. The next 2 times, the took down my VIN and phone number and said they needed to order the part and they'd call me when it came in. They never called. The last time I was there, they insisted that they needed an 8 hour appointment to simply verify that my car was eligible for, and needed, the recall, and then another 8 hour appointment to do the repair. I am not able to give up my car for 2 days, without a loaner, for a 2-3 hour repair job (as approximated in the recall text).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575587March 5, 2024
SERVICE BRAKES
All 4 Rotors are warped and pads are worn down on a 30K mile vehicle. Have had several mechanics tell me That the pressure proportioning valve hose.might be becoming stuck on just enough to make the rotors get hot and wear down. I have looked online and have read many people having the same issues.Kia has told me there are no active bulletins or recalls for this problem.I have driven sport vehicles 40 plus years and have never had to replace the brakes on a 30k mile car.and it is making the steering wheel shake when brakes are applied at 35-40 Mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575217March 4, 2024
ENGINE
Turbo oil supply line cracked and leaking oil increasing risk of a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571761February 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On 11/13/2020 my car had 26,942 miles. I experienced my first issue with my vehicle where it lost power while driving on the freeway. My vehicle was in the shop for 17 days where they replaced the fuel pump directly affected my turbo. On 10/19/2023 my vehicle had 68,366 miles on it while driving to work when I went to accelerate from a stop sign there was no power and I literally had to drift to the side of the road. My vehicle was in the shop for seven days and it was the same issue. A few weeks after my vehicle was repaired, I received the recall notice, however at this time there was no resolution it was nearly a recall campaign. On 12/29/2023 my vehicle had 70,290 miles (not even 2000 miles since my vehicle had returned from the shop) as I was leaving work, my car begin sputtering like it was going to lose power. I made it home safely however, upon trying to start my vehicle the next morning there was a warning and a message saying not to drive my vehicle. My vehicle has been in the service center since December 30, 2023 with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562645December 29, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
I was sitting at a red light with my foot on the brake. When I took my foot off the brake when the light turned green, my car would not drive forward!! I checked to make sure my car was not in Park. All of the lights on the dash were on and the engine was no longer running. Not to mention something similar happened November 18, 2023 where I was driving and the engine suddenly lost power And cut off, and it would not crank back up for longer than 3 secs w/o losing power. my car could no longer run. I ended up having to get it towed to a local Kia dealership On Covington Pike in Memphis, TN (the location on Mt Moriah informed me that if I took it to to their location, I would be charged $175 plus tax for them to run diagnostic on it, and it would be best to take it to the location that I purchased the car from—THAT IS ABSOLUTELY INSANE & ridiculous!!!) and all they did was replace the high pressure fuel pump. They did not hook my car up to do a diagnostic, they just went off of the code reader my friend had. The code showed P0088- fuel rail/system pressure- too high. Nothing else was checked to see if it was defective. That particular kia rep told me that there wasn’t anything they could do unless there was a check engine light lit up on the dash. Now fast forward to today, a similar situation happened, but luckily my car was able to start back up. I’ve been waiting on them to perform 1 of the recalls for over 3years now and it’s always the same story, they don’t have the part, they would have to get that ordered & contact me when it comes in & when it comes in, they don’t contact me!! I really want to know what’s going on with my car for it to still be fairly new and to have these issues when I keep the maintenance up. I can’t afford to be stranded or put myself or the lives of other motorists on the road in danger because my vehicle will randomly lose power out of nowhere. That’s unacceptable and dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562321December 28, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Kia Stinger. The contact stated that while driving at 30 MPH, several messages appeared on the instrument panel that instructed the contact to take the vehicle to a dealer for service. The contact called the dealer and was informed that a diagnostic test would be performed to determine the cause of the failure. In addition, the contact was informed that there was an extended wait to have the vehicle scheduled for service. The contact later received a notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) which was linked to the failure. The manufacturer had been notified of the recall but offered no assistance. The failure mileage was approximately 36,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559038December 7, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle was stuck in second gear. The contact was able to drive to the dealer at slow speed. The dealer diagnosed that the fuel pump assembly part number: 35320-2CTB1 and bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558377December 4, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Kia Stinger. The contact received notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving 45-50 MPH downhill and depressing the accelerator pedal, the vehicle failed to respond. Additionally, the contact stated that while driving uphill, the vehicle decelerated and failed to exceed 35 MPH while depressing the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact that he could repair the vehicle at his own expense, and he could then be reimbursed for the repair later. The failure mileage was approximately 77,600. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557913December 1, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Having an issue with my driver’s door switch lighting and the changing of different ambient lighting colors. They seem to be related. About a few months into owning my car (purchased May 2021) I was driving to work at night and the lighting on the driver’s door switches would randomly all flicker off/on. There was no pattern and the duration of how long they were off would be a half second to upwards of a few seconds. Just by chance, I started messing with things in the infotainment screen and noticed my ambient lighting wouldn’t change sometimes and it gave me a body control module error. This has probably happened 7 times total from September 2021 to March 2023 where both the door switch lights and ambient lighting do this together but never have they done it separately. Took the car to VanDevere Kia in November 2021 and they couldn’t reproduce either error and there were no stored codes. They claim to have reset the pin tension on the harness for the switches and packed it with dilectric grease. March 25 2022, had the same issue driving home from work. Restarted the car and that stopped the door switches from flashing. However the infotainment screen said “vehicle system connection is unstable. Please try again later”. Ie., I tried to pick default blue option in ambient lighting, that error would pop up, but if I kept trying blue it would eventually select blue. Some colors would throw the error and some wouldn’t. This time there was no BCM error. Dealer replaced my driver door switch module April 27 2022 due to a short. I didn’t have issues with those lights flickering for 7 months then it came back. In March of 2023, (2) separate times at night I had all interior lights, including instrument cluster lighting, flick off then immediately back on. I have videos and dealer work orders. Several others have this issue located here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556238November 21, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Kia Stinger. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and displayed a "Service Vehicle Now" message. The contact smelled a gasoline odor in the interior of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the contact might have fueled the vehicle with insufficient fuel and provided a fuel additive for additional testing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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