Kia Soul Complaints

5,626 consumer complaints on file.

#11551991October 26, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The service engine warning light was illuminated. The vehicle was taken to the local dealer for an oil consumption test and oil change. The contact stated that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 89,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552007October 26, 2023
ENGINE
The contact owned a 2017 Kia Soul. The contact stated while driving at approximately 70 MPH on the interstate, black smoke emanated from the engine compartment. The vehicle was steered to the side of the road and the flames of the vehicle grew larger. The contact exited the vehicle when suddenly it exploded. The low oil pressure, air bag, and ABS warning lights were illuminated. The fire department extinguished the fire. The police department was on the scene and confirmed that the fire department filed a report. There were no injuries sustained. The vehicle was towed to a tow lot where it was deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 109,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551951October 26, 2023
ENGINE, UNKNOWN OR OTHER
car is doing jerk moves and it stopped working when i was driving around 30 mph in a hospital area. Ive been told that car is burning oil since day one. The only ppl changing the oil is the kia dealer and i've been told to change the oil to get it fixed but i need to change the oil every 4k miles and car is brand new from 2021... I already been in dealer reporting that car needs engine replacement and they always say that car only need oil change. However, this month a person from that dealer told me that he changed many kia same model and asked me to call kia to get the engine replace, because the car is gonna get me kill. He doesnt want me to say his name but i will sue Kia if something happens to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551782October 25, 2023
ENGINE
The contact owns a 2016 Kia Soul. The contact stated while driving 55 MPH, the vehicle lost motive power. The accelerator pedal was depressed but the vehicle failed to properly respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty catalytic converter. The vehicle had not been repaired by a dealer. The manufacturer was made aware of the failure and filed a case for the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551804October 25, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving down the interstate on my way to work when my check engine light turned on and began flashing rapidly. I then began to get over to the shoulder and into safety when I heard what sounded like a loud dropping sound come from the engine and smoke started coming out of the hood. When I got pulled over to the shoulder, I ran and popped my hood and saw that the whole battery was on fire, within minutes the whole car was engulfed and I was told to get back for my safety by someone that stopped.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551847October 25, 2023
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while his wife was driving approximately 65 MPH, the vehicle lost motive power and stalled. The vehicle was towed to the residence and diagnosed by an independent mechanic who determined that the rod bearings had failed and caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551907October 25, 2023
SERVICE BRAKES, POWER TRAIN
I put the car in park, and exited the car to do something, and it started to move forward on its own. I jumped back in the car and stepped on brakes, and shut the engine off. I was to the side of the car, so did not get injured. On a different occasion I was parking the car in the carport, and put the car into park. When I released the foot brake, the car started moving forward on its own again. I put on the brake, put the car into reverse to reverse to the parking spot, put the car into park and put the parking brake on. Others were around the car, but not directly in front of the car so no one was injured. The car has not been taken to the dealer yet for this issue, not has anyone inspected it for this problem. I have an appointment soon for an inspection by the dealer. These incidents happened without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551525October 24, 2023
ENGINE AND ENGINE COOLING, SEAT BELTS
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. Additionally, the seat belt warning light was illuminated. The vehicle was taken to the local dealer, where an oil change was performed, and the contact was informed that the vehicle had consumed two quarts of engine oil. The oil consumption test was completed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551687October 24, 2023
EXTERIOR LIGHTING
Headlights flicker off and sometimes just for a second, sometimes stay off and will usually come back on if i turn them off and on again. But then it happens again. I took it to my mechanic who could not figure it out. Couldn't afford to do much so i have not been able to drive at night for a year as it's very dangerous. I called Kia and since my car is out of warranty and apparently no sort of recall for this (despite me seeing lots of complaints with the same issue) i can't afford to do anything. I'm beyond upset. I love the car otherwise. Date below is when it started, but it is ANYTIME it's driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551703October 24, 2023
ENGINE, UNKNOWN OR OTHER
My check engine light was going on and off and I was told that I need to replace my catalytic converter. I went on line to see if my car had a recall it did show other 2014 souls but mine was not part of the recall #19v101. I'm wondering why mine wasn't part of it. I also had my engine replaced by Kia and after researching this I read that a faulty engine could have caused the converter to go. I'm trying to find out why my car wasn't part of the recall and if possible can it be added to the recall Please check into this for me and let me know
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551411October 23, 2023
STRUCTURE:BODY
My car 2021 Kia Soul S, with 28, 000 miles has a water leak issue in the passanger side. The water accumulates on the floor causing mold issues so severe that it has infected the back seat. There is too much condensantion inside the car. I cannot drive the car because i am allerguc to mold, it is hazardous to my health. Please help. I have warranty on the car and an extended warranty. Please see pictures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550957October 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving 60 MPH, the vehicle overheated and started losing motive power. The check engine warning light was illuminated. The contact stated that she exited the expressway and pulled to the side of the road until the vehicle cooled down. The contact continued driving; however, after 10 minutes of driving the failure recurred. The contact stated that the failure recurred several times while driving, and the contact pulled to the side of the road each time. The contact was able to drive to the residence. The vehicle was awaiting to be towed to the dealer. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 159,203.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550803October 19, 2023
ENGINE
--Check engine light has come on and suggests the catalytic converter is an issue but there is also emission of excessive smoke from exhaust that appears consistent with faulty engine components --exhaust may no longer meet EPA standards of approval --problem has been diagnosed by an independent service center --dealer has referred me to THIS website but says to call back only if recall is confirmed by NTHSA --Check engine light appeared recently and I immediately brought it to independent service agent who stated my vehicle might be included in the broad recall and recommended contacting the Dealer which I have done and has referred me here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550927October 19, 2023
UNKNOWN OR OTHER
Event Summary: The incident involved a 2023 Kia Soul, a relatively new vehicle, which had been in use for only three months at the time of the incident. The driver, hereafter referred to as the "operator," was attempting to park the vehicle in a parking space. SUA Occurrence: Right before the operator intended to park, an unexpected and rapid acceleration of the vehicle occurred. This acceleration was not initiated or controlled by the operator in any way. It is important to highlight that the operator did not intentionally press the accelerator pedal. Collision and Airbag Deployment: As a consequence of the sudden acceleration, the vehicle collided with a front wall. The impact of the collision was significant, leading to the deployment of the vehicle's airbags. EDR Data Retrieval: Event Data Recorder (EDR) data from the vehicle has been obtained. This data is anticipated to provide insights into the sequence of events leading up to the SUA incident and is a crucial component of the investigation.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11550727October 18, 2023
STEERING
My MDPS steering wheel coupler has completely failed. I never recieved a letter from kia and only found out they had a warranty extension through searching the web to see what the horrible noise and play in my steering wheel was. I dont qualify for this extension by 9 months. I purchased my car 1/2013 and that puts me past the 10 year mark. I see Kia has extended this warranty to 15 years/150,000 miles on the newer cars with the same mileage, is there a chance they will do it with the souls or have they and maybe i am missing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550402October 17, 2023
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that smoke entered the cabin of the vehicle. The contact stated she was able to safely drive the vehicle to the shoulder of the roadway. The vehicle was towed to the dealer. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,806.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550234October 16, 2023
ENGINE
Catalytic converter is overheating resulting in a check engine light. The code is P0420.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550051October 15, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My vehicle was stolen. . They broke out window. The problem of kia’s being stolen has increased to the point local officials have filed a lawsuit against kia. The problem of these cars being easily stolen has been all over the news recently. People are getting killed because of reckless driving by the persons stealing the vehicles. I had no idea my car was vulnerable to this and was told when my engine was replaced, all updates had been made. I am not rich, i have no car and even though i have insurance doesn't mean they will pay off my vehicle. Stolen vehicle report has been made to the police. I have tried to file a clain on the kia claims website but it says theres no recall for my vehicle. It is a 2020 kia soul and has been a nightmare since i bought it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549909October 14, 2023
UNKNOWN OR OTHER
My vehicle was stolen this morning from my home. I was not notified of a defect causing it to be stolen easily. Glass left in parking spot where car had been parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549920October 14, 2023
ENGINE
I am burning through oil, adding approximately 1-2 qts a week. This, in addition to my regular oil changes that I do every 3-4,000 miles. I use a synthetic blend for high mileage. I was informed that the type of engine installed (Nu 2.0 GDI engine) is the reason for the car burning oil. Twice in the last 8 months, I went to get my oil changed and was informed that I had no oil. I have yet to see the oil pressure light illuminate on my dash when my oil has been that low. My oil changes average about $80 every 3 to 4000 miles. However, in addition to the cost of my oil change, I’m having to add one to 2 quarts of oil averaging an extra $14 every week. This is starting to eat into my wallet and Kia needs to do something about their engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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