Kia Soul Complaints

5,626 consumer complaints on file.

#11558732December 6, 2023
POWER TRAIN
Excessive oil consumption, burning a quart of oil a week. Mechanic looked my car there aren't any oil leaks, said car is burning oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558794December 6, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558822December 6, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558581December 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558303December 4, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558184December 3, 2023
ENGINE
I had my car for almost a year and kept up with the oil changes and other minor work on the vehicle. Then all of a sudden my oil light kept coming on when I had gotten an oil change two days before. I had a mechanic check under the hood and they stated it was no oil in the car i than told them that I just got an oil change two days ago and that I never had an problem with this before every since than I had to constantly get oil changes because the car would run down quickly. I took the car to Kia for them to take a look at it and found out I got a recall on the catalytic converter system and they claim to have fixed it. Kia stated there was no oil leak that would cause the car to continue to need oil I told them how many times I had to get top offs and oil changes. The car started knocking loudly and shutting off in the middle of driving and next thing I know a mechanic is telling me that my motor is gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558072December 2, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
When you press the break the car stalls, when you fuel up the car it will not start. Autos unlimited in Rolla, Mo sold it as inspected with "" nothing "" on the inspection sheet. This dealer is claiming they will "fix: this issue. It cost me 480.00 to fix it. --- evap canister purge vent- evap leak- fuel malfunction- canister solenoid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558134December 2, 2023
ELECTRICAL SYSTEM
My Goddaughter has had random starting problems with the 2018 Kia Soul plus, that I bought her. If you turn the key you hear a click but it won't start until you try several times. She has had to get a jump on occasions. We bought a new battery, thinking that was the problem, but that didn't solve the issue. Taken car to the dealership several times, but they say that they can't find a problem. She get nervous everytime she goes somewhere and cut the car off, thinking she's gonna get stranded. I'm afraid for her, getting out there at night time that car not starting for her. Researching this issue online, I found out that this is an issue that numerous people have complained about, an addressed the issue as well. This is a safety issue that needs to be addressed by Kia. Thinking about trading her Kia Soul, and buying her something more reliable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557872December 1, 2023
ELECTRICAL SYSTEM
This is an update of the below. I have had several email exchanges with Kia Customer Service. They contacted the dealer and report that they could not get a response from their own dealer! They said I could try another dealer if I want. I asked for a recommendation of a dealer that would be responsive and got no further communication. Meanwhile, my car continues to show low charging pattern, which the recall warns is a symptom of a fault. ====================================== Received an "Important Safety Recall" notice from Kia recall number 23v218 in May 2023. This indicates my Kia Soul EV by VIN. The notice warns of a possible short in the main battery that can cause a fire. The notice says Kia is working on a remedy and that another letter will follow when the remedy is ready. No second letter yet, as of 9/13/23. The recall notice states that if in the meantime owner experiences "incomplete high voltage battery charging, loss/fluctuating vehicle EV battery range" to seek assistance from nearest authorized Kia dealership. My vehicle experienced rapid decrease in range, down below 60% of the full range over a period of weeks. Most recently charging the vehicle (using two different chargers) causes the circuit breaker at my home to trip, something that has never happened before. I contacted Kia America by phone and email. They said I should take the car to the dealer. At the dealer I describe the problem, show the recall notice. They say they cannot execute a remedy and that in order to have the battery checked I need to leave the car with them indefinitely. Service said some cars have been waiting 6 weeks for a diagnostic. So I have a recall notice, my car is experiencing a warning symptom, and I cannot get the dealer or Kia to take reasonable action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557887December 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557635November 30, 2023
POWER TRAIN
I bought my Kia 1 year ago. When I bought it I was told the transmission needed a software update and that’s why it shifts so hard. Took it to Kia dealer and they installed. Didn’t fix the problem. Took to two other mechanics and had the transmission replaced and it’s still shifting so hard that your whole body jerks forward. Nobody can figure out what is wrong with it. Also smells like something is burning or melting quite often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557636November 30, 2023
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating. The ABS and check engine warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557667November 30, 2023
ENGINE, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
The contact owned a 2013 Kia Soul. The contact stated that while driving at approximately 45 MPH, there was an abnormal rattling noise coming from the rear of the vehicle. An odor of smoke began to emit into the cabin of the vehicle then smoke entered into the cabin of the vehicle. There were no warning lights illuminated. The contact vision of the roadway was impaired due to the excessive smoke. As a result, the contact crashed into a curb where the vehicle came to a stop and she was able to exit the vehicle. The vehicle then caught on fire. The fire department extinguished the fire and filed a fire report. The origin of the fire was unknown. The vehicle was towed and deemed totaled. There were no injuries or medical attention needed. There were warning lights illuminated. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557672November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the contact saw and smelled a smoke odor inside the cabin of the vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The VIN was included however, parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557715November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557778November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 35 MPH, she detected a burning plastic odor. The contact pulled over and had the vehicle towed to a dealer. The dealer did not diagnose the vehicle and advised the contact that she could not leave the vehicle at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557416November 29, 2023
POWER TRAIN, ELECTRICAL SYSTEM, AIR BAGS
The contact owned a 2012 Kia Soul. The contact stated while stopped at an intersection, the vehicle independently accelerated while depressing the brake pedal. The contact steered the vehicle to the left in an attempt to stop the acceleration and repeatedly depressed the brake pedal. Due to the failure, the contact hit a curb, a sidewalk post, and finally, a retaining wall which stopped the vehicle. The sidewalk post was damaged due to the crash. The contact was unaware if any warning lights appeared on the instrument panel. The air bags did not deploy at any time during the failure. A woman was knocked over by the vehicle as a result of the failure. The woman sustained a cut to her right hand and suffered pain to the right side of her body. The woman was taken to the hospital by ambulance for treatment, her whereabouts remain unknown. The contact was treated at the scene by paramedics but did not need further medical assistance. A police report was filed. The vehicle was towed from the scene to an independent mechanic and was deemed a total loss. The manufacturer had yet to be notified of the failure. The failure mileage was 99,700.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11557426November 29, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that while driving at an undisclosed speed, the vehicle briefly shuddered before returning to normal functionality. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic, but the dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 115,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557445November 29, 2023
AIR BAGS
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557453November 29, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the defroster and air conditioning failed to turn off. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 72,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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