Kia Soul Complaints

5,626 consumer complaints on file.

#11602813July 16, 2024
ENGINE
Burning oil and engine failure! According to Kia this is "a common issue" unbeknownst to consumers. This is VERY dangerous. The vehicle has been been sitting at a repair shop waiting for warranty approval.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602361July 15, 2024
STEERING
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that the vehicle was taken to a dealer for the recall repair however, the vehicle was diagnosed, and it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the unknown recall had expired. The failure mileage was approximately 100,234.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601762July 13, 2024
ENGINE
Engine knocking noise .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601220July 11, 2024
ENGINE
I recently serviced my Kia Soul 2013 in May and March 2024. Completing oil service, air filter replacement and new brakes and rotors. End of June, the car's engine light went on and there was a jump when idle. Took it to Kia Service Center and they reported there is an internal failure in the top assembly with an unknown cause. The car is currently unsafe to drive and needs further diagnosis, which Kia is refusing to complete. I was not notified of the recent recall issue with engire fire safety concern until the end of June 24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600431July 9, 2024
SERVICE BRAKES, ENGINE
Gas peddle gets very touchy before incident. RPMs spike to 3-4K, unable to stop car. Brakes do not work. Brakes get very hard and high brake peddle. Have to put the car in neutral, pull over, turn car off, put in park. Let car sit for a few minutes. Start car, something must reset because car is back to normal. My regular mechanic was unable to resolve, therefore took to dealer. $3500 later, the car is currently at the dealer for the 4th time trying to resolve. Very dangerous due to the car acceleration and inability to stop!! Has been happening for approx. 4 years. Started out happening once or twice per year, then increased to 4 times in one day. Did not happen for 5 months after brake booster was replaced in January 2024. Most recent incident 7-3-24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600580July 9, 2024
ENGINE
Vehicle diagnosed with code P0420. Upon further inspection discovered to have catalytic converter damage causing further engine mechanical issues and piston damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600052July 8, 2024
ENGINE
I’ve taken my Kia to the Kia Dealership and still haven’t received a fix for the engine recall that came out in 2021z
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599874July 7, 2024
STRUCTURE:BODY
Paint is bubbling up and peeling off everywhere on my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599317July 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598553July 3, 2024
ENGINE
My engine blew, was never notified of a recall to get that fixed things the big Kia lawsuit no one has helped me I’ve been reaching out for years. Took them a year to fix my Cadillac converter I’ve been without my car for years and it’s paid off and no one will help me Kia is supposed to fix it for free
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598627July 3, 2024
ENGINE
I was driving down a freeway after changing my oil when my car began backfiring, which was strange so I pulled over and checked my engine but I saw nothing wrong, so I went back to driving so I could get home, but as I was driving home, the engine made a loud clang and then the engine completely died. I had come to find out later after paying to have my car towed home that it had infact overheated, and blown a piston straight through the engine block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598673July 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that an appointment could not be scheduled until September 2024. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called the manufacturer, but the call was forwarded to an automated system. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598272July 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was backing up into my parking place in an alley way. I was turning slightly to the right to fit in and the car started to accelerate. I hit the back wall with the rear of my car. I put the car into drive not realizing it was still accelerating. I had my right foot on the brake. When I put the car into drive it accelerate very quickly even with my foot on the brake and I crashed into a door garage, wrecking my car, the garage door and the vehicle parked inside the garage. The automatic emergency braking system never activated either.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11598232July 2, 2024
ELECTRICAL SYSTEM
The entire instrument cluster above the steering wheel is blacked out, and the car is constantly saying “wrong driving direction detected.” I cannot see my speed, fuel gauge, odometer or whether there are safety alerts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597831June 30, 2024
ENGINE
My engine on my 2016 Kia soul went out while I was driving in my neighborhood at 30 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597540June 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597212June 27, 2024
EXTERIOR LIGHTING
The contact owns a 2015 Kia Soul. The contact stated while operating the vehicle, the driver's side headlight became inoperable and while using the turn signal, the driver's side headlight would shut off. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 95,014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597272June 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Soul. The contact stated that upon servicing the vehicle, he became aware that the vehicle was abnormally low on oil, considering that he had previously performed an oil change within 4,000 miles. The contact also stated that he observed oil pooling underneath the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and after an oil consumption test, it was determined that the engine was consuming 1-quart of oil every 1,000 miles, placing the vehicle well below the recommended oil change interval of every 6,500 miles. The dealer also diagnosed a failure with the oil gasket. The contact was informed that due to the failures, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597313June 27, 2024
ENGINE
The engine is consuming oil and plugging the converter. The safety of me & other drivers were at risk in the flow of traffic. The car wouldn't gain speed as it decreased in speed, sputtering and unable to regain current speed of the flow of traffic. This started in 2021. This problem has been reconfirmed and inspected by an independent service center, Conrad's. The catalytic converter was replaced twice within a six month period and still having same problem. There were never warning lamps, messages or other symptoms of the problem prior to the failure. I will need a new engine replacement in order to fix this issue that has already been recalled and ordered by Federal courts to replace the engines built in 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597017June 26, 2024
POWER TRAIN, ENGINE
The contact owns a 2020 Kia Soul. The contact stated while driving 80 MPH and attempting to pass another vehicle, the accelerator pedal was depressed, but the vehicle failed to accelerate while the RPMs were significantly high. The contact stated that she intendedly decelerated to 60 MPH; however, the failure recurred while depressing the accelerator pedal. The contact pulled to the side of the road and parked the vehicle for 15 minutes. The contact resumed driving; however, the vehicle failed to exceed 30 MPH. The contact pulled to the side of the road and parked the vehicle for 20 minutes; however, the failure persisted. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,306.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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