Kia Soul Complaints (2012)

516 consumer complaints on file.

#11580934April 3, 2024
ENGINE, ELECTRICAL SYSTEM, STEERING
Despite being assured for years by KIA that my vehicle was not affected by this recall, I received a recall notice in DECEMBER 2023 for the HECU. Now it is April, and my vehicle still is not repaired because KIA STILL has not supplied the part required to fix this safety issue. Because of the high theft issue of my vehicle, I cannot park it outside and KIA is now telling me I cannot park the vehicle inside because of fire hazard. I have had to pay a higher insurance premium just to keep my car insured and have even been denied insurance by Farmers and Progressive. I am afraid to drive my car and how am I supposed to afford another car? Some dealers will not even consider the car as a trade in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580276March 31, 2024
STEERING
Steering clicking, vibrations,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579228March 25, 2024
ENGINE
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577313March 14, 2024
ENGINE
I took my car to a local place to get the oil changed. The person would not touch anything with my car until I had it looked at by someone at the local Kia location. There was a knocking sound, which seems to get worse when accelerating, or going up hill. I get it to the local Kia location, and they take a look at it, said it was out of warranty, the engine was about to go out, and there was nothing they could do. They also stated, they were surprised that the engine hadn't already gone yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576090March 7, 2024
STEERING
The steering flex coupler is worn down, making a loud clicking noise when the steering wheel is moved. The wheel shakes a lot when pressing the brake and the steering wheel begins to shake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575286March 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the HECU warning light to remain illuminated. The failure mileage was 109,000. VIN tool showed no open recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572424February 16, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, she observed smoke emanating from the engine compartment and heard an abnormal grinding sound, after which the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and the VIN was included, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571925February 14, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571939February 14, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2012 Kia Soul. The contact stated that the vehicle was driven to a local dealer to have the vehicle checked due to recall, NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact was contacted by the dealer and was advised that the check engine warning light was illuminated and that the vehicle needed to be diagnosed. The contact stated that the vehicle was diagnosed and that the vehicle needed a BGC Fuel Induction service. The contact picked up the vehicle and was advised by the dealer to drive the vehicle for 100 miles and then return the vehicle to the dealer to inspect the vehicle. The contact stated that after picking up the vehicle, she was driving at approximately 30 MPH, when the vehicle started losing motive power. The contact stated that the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond, and the vehicle decelerated to 5 MPH. The contact had the vehicle towed to the same dealer. The vehicle was diagnosed, and the dealer determined that the starter needed to be replaced. The vehicle was repaired. The contact stated that her daughter called the dealer to check on the repair status of the vehicle and was advised that the engine had seized and needed to be replaced. The manufacturer was informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571701February 13, 2024
ENGINE
Transmission is going out. Valve and piston issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569658February 3, 2024
STEERING
I noticed severe overreaction in steering column to any bumps in the road. Examples are: Jerking of Wheel, Loud Clunking Noises, Ticking Sound when Turning at Slow Speeds. My mechanic immediately said Steering Coupling needs replaced. I then researched on NHTSA website. I have one question: HOW MANY PEOPLE HAVE TO DIE BEFORE A RECALL IS MADE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569306February 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the malfunction light illuminated. The vehicle was taken to an independent mechanic, who replaced the hydraulic control unit. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 87,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568032January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563129January 2, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed with the cruise control activated, the vehicle experienced unintended acceleration and then lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 172,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562867December 31, 2023
ENGINE
I saw a puff of smoke then the engine started knocking while I was driving, I had the car brought home and I called Joey Griffen dealership and they told me it will be a four month wait that I would have to come out of pocket $7000 to have it fixed, that's when I found out about the recall I should not be coming out of pocket for something totally out of my control I saw metal parts on the ground, the car started knocking a few seconds after seeing smoke under my hood, it literally came out of no where
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562771December 30, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My car died while driving it down the highway. And I couldn't get it drive. I had to have it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562547December 29, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle inadvertently decelerated and jerked. The check engine warning light was illuminated. Additionally, a burning odor was detected. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562195December 27, 2023
ENGINE
I have contacted KIA Corp. and advised them that my 2012 KIA Soul ! with 146,500 miles was consuming so much oil that the KIA dealership had to replace my engine for $5000 and that I had to pay it. Why won't KIA Corp reimburse me? It is under 150,000 miles. They advise me that they would pay a Good Will fee to me and never did !!! The KIA dealership always did my oil changes on time and have records of them. KIA Corp should reimburse me for a GOOD WILL FEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561833December 26, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561508December 22, 2023
STEERING
This involves the MDPS steering wheel coupler. Spoke with Kia care center 12/20/23 Amy said notice was sent to owners in 2019 I NEVER RECIEVED ANY NOTICE ABOUT EXTENDED WARRANTY. I HAVE A VERY LOUND CLUNKING NOISE IN MY STEERING WHEEL AND AFRAID TO DRIVE VEHICLE I HAVE OWED THIS VEHICLE SINCE 2016. Just purchased another vehicle in October 2023 because of the Kia problems. Kia is NOT going to fix the problem!! And i have another recall on the car so it is parked at my neighbors house for fear of it catching on fire!! I am paying for full coverage insurance on a vehicle i can't drive or sell!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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