Kia Soul Complaints (2012)

516 consumer complaints on file.

#10545502September 26, 2013
STEERING
TL* THE CONTACT OWNS A 20012 KIA SOUL. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN THE ENGINE WAS STARTED. THE ENGINE HAD TO BE RESTARTED SEVERAL TIMES IN ORDER FOR THE CONTACT TO BE ABLE TO UNLOCK THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE STEERING COLUMN HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,432 AND THE CURRENT MILEAGE IS 6,100 UPDATED 11/12/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537246August 26, 2013
VISIBILITY/WIPER
SAT. 8-24-13, AROUND 3:20 PM, I WENT OUT TO MY 2012 KIA SOUL PARKED ON THE STREET, IN PART-SHADE, IN A RESIDENTIAL AREA OF CENTERVILLE, OH. THE WINDOWS WERE CRACKED, AND THE TEMP OUTSIDE WAS IN THE MID-80'S. I OPENED MY FRONT DOOR & PUT IN MY BEACH BAG. I THEN OPENED THE BACK DOOR, AND CLOSED THE FRONT DOOR, WHEN I HEARD A 'BOOM'. THE BACK GLASS ON THE HATCH BACK EXPLODED FROM THE MIDDLE & LACED EVERYWHERE ELSE, LEAVING A HOLE IN THE MIDDLE ABOUT 2 FEET WIDE. EVERYONE AT THE SCENE STATED THAT THEY HAD NEVER SEEN A WINDOW BREAK IN THAT WAY, FROM HEAT OR WHATEVER, AND IT WAS THEIR FEELING THAT IT HAD TO BE A 'DEFECT' IN THE GLASS. I WASN'T QUITE SURE WHAT TO DO, SO I CALLED 411 INFORMATION & ASKED FOR THE KIA DEALERSHIP IN CENTERVILLE. THEY GAVE ME THE NUMBER TO THE DEALERSHIP IN HUBER HEIGHTS. I SPOKE TO THE GM, WHO ANSWERED THE PHONE & I EXPLAINED THE SITUATION. KIA HAS A 60,000 MILE, BUMPER TO BUMPER WARRANTY, THAT IS BOASTED ABOUT AS ONE OF THE BEST IN THE INDUSTRY. I FIGURED WITH IT BEING A FLUKE, AND NOT LIKE BRAKES OR TIRES THAT HAD NORMAL WEAR & TEAR, THAT IT WOULD OF COURSE BE COVERED. THE GM PROCEEDED TO TELL ME THAT IT WASN'T, AND THAT THEY COULDN'T HELP ME BUT THAT I COULD BRING IT IN ON MONDAY, AS THE SERVICE CENTER WAS CLOSED AT THIS TIME. I ASKED IF HE COULD GIVE ME THE NUMBER TO THE CENTERVILLE DEALERSHIP, AS THEY GAVE ME THE WRONG NUMBER. HE STATED THAT HE DIDN'T HAVE THEIR NUMBER & THAT IT WASN'T CONVENIENT FOR HIM TO GET IT EITHER. I STATED THAT IT WAS LESS CONVENIENT FOR ME, AS I WAS ON THE SIDE OF THE ROAD. HE STILL REFUSED TO HELP ME IN ANY WAY GET THE NUMBER TO THE OTHER DEALERSHIP WHERE I PURCHASED MY CAR. THE BACK WINDOW WILL COST ANYWHERE FROM $265 - $440 TO REPLACE. WOW !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534640August 10, 2013
POWER TRAIN
VEHICLE WITH AN AUTOMATIC TRANSMISSION IS EXPERIENCING A VIOLENT SHIFT FROM FIRST GEAR TO SECOND GEAR UNDER GENTLE ACCELERATION AND A LAG IN THE SHIFT WHERE THE ENGINE RACES FROM 2ND TO 3RD AS IF IT WAS CAUGHT BETWEEN GEARS. THIS IS AN INTERMITTENT PROBLEM THAT MAINLY SEEMS TO OCCUR UNDER GENTLE ACCELERATION IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532211July 28, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FAULTY WIRING HARNESS. CAR WAS 3 WEEKS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525681July 18, 2013
ELECTRICAL SYSTEM
THE RADIO FROZE AND I COULDN'T CHANGE THE STATION, PROGRAM, OR USE THE CD. NEXT THE BACKUP CAMERA WOULDN'T WORK. AFTER DRIVING FURTHER, THE SIGNALS AND LIGHTS ON THE DASH CEASED TO FUNCTION. I DIDN'T DRIVE MORE THAN 8 MILES GOING TO AND FROM WORK AND TO THE STORE. IT HAS RESET ITSELF SO FAR AFTER THE CAR SAT FOR 3-9 HOURS. THE KIA TOLL FREE NUMBER REFERRED ME TO THE DEALER IN RICHMOND, CA WHERE I BOUGHT THE USED CAR, BUT WAS TOLD IT CANNOT BE FIXED UNTIL THE CAR IS BROUGHT IN WHILE TROUBLE OCCURS. IT HAS HAPPENED 6 TIMES SINCE JUNE 26, 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525069July 16, 2013
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
I WAS SLOWING APPROACHING PARKING SPOT. VEHICLE STARTED SPEEDING RAPIDLY, I COULD NOT STOP VEHICLE AND CRASHED INTO A BRICK BUILDING. MY SON WAS YELLING TO STOP, I SAID I AM TRYING AND CANNOT. THE AIR BAGS CAME OUT, CAR WAS SMOKING, BADLY DENTED. WINDSHIELD BROKE. WE WERE BRUISED AND SCRATCHED. THERE WAS OVER $9500 WORTH OF DAMAGE. THE VEHICLE MALFUNCTIONED AND SPED OUT OF CONTROL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10523312July 5, 2013
FUEL SYSTEM, GASOLINE
MY CAR IS BELIEVED TO BE RECALLED, BECAUSE THE MPG (MILE PER GAS?) IS SUPPOSED TO BE BETWEEN 30 TO 34 MPG WHILE DRIVING ON THE HIGHWAY. IT WAS BETWEEN 20 TO 25 MPG ALL THE TIMES AND NEVER EXCEED TO 34 MPG OR MORE. THE DETAIL OR GUIDE SHOWED THAT IT CAN EXCEED TO 34 MPG. I THINK MAYBE THEY LIED OR DIDN'T KNOW THAT IT IS RECALLED UNTIL THEY FOUND OUT, BUT HOWEVER THEY MAILED ME A FORM AND WITH THE URL OF THE ONLINE FORM TO FILL OUT FOR THE GIFT CARDS TO BE RECEIVED. I DID, BUT THEY ARE WAITING FOR ME TO PICK UP THE GIFT CARD (ABOUT $120) AND I DID NOT WANT IT. I NEVER THOUGHT THAT IS HOW THEY TREATED ME AS A DUMB CUSTOMER AND NOT HAVE THE MPG RECALL TO REPLACE OR REPAIR INSTEAD OF RECEIVING THE GIFT CARD. IT LOOKS LIKE THEY ARE TRYING TO SAVE THE MONEY, BECAUSE THEY KNOW THAT THE REPLACE OR REPAIR IS VERY EXPENSIVE. IF THE AUTHORITIES READ THIS, THIS MUST ACT NOW AND HAVE IT REPAIR OR REPLACE. THE GAS CONSUMED A BIT FAST AND WASTED MY MONEY, BECAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504914March 29, 2013
STEERING
STEERING WHEEL LOCKING AT SPEED VERY DANGEROUS IS UNSAFE TO DRIVE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504854March 28, 2013
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WATER PENETRATED THE FRONT PASSENGER'S SID HEADLIGHT AND CAUSED CONDENSATION, OBSTRUCTING THE ILLUMINATION OF THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED AND THE DEALER ADVISED THAT THE HEADLIGHT WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493834January 22, 2013
ELECTRICAL SYSTEM
STARTED CAR SUNDAY AT 1:30 PM. NOTICES GAS GAUGE NEEDLE WAS BELOW EMPTY. BACKED OUT OF PARKING SPACE, PUT THE CAR INTO DRIVE - NO INSTRUMENTATION AT ALL. TACH AT O, TEMP GAUGE AT O, FUEL GAUGE BELOW EMPTY. SHUT OFF IGNITION AND RESTARTED ENGINE - STILL NO INSTRUMENTATION DROVE SLOWLY TO NEAREST GAS STATION TO FILL TANK (I DID NOT REMEMBER BUT I NEVER LAT THE TANK GET BELOW 1/4 FULL) TOO 2.6 GALLONS TO FILL. SPEEDOMETER AND ODOMETERS NOT WORKING. ONLY DASHBOARD LIGHT WORKING IS TEMP (OUTSIDE) AND THE ECON LIGHT. MADE AN APPOINTMENT WITH UNIVERSITY KIA - HUNTSVILLE, AL - LEFT CAR AFTER DESCRIBING PROBLEM. THE CALL MONDAY PM SAID THEY WERE UNABLE TO DETERMINE THE PROBLEM AND SINCE IT WAS MLK DAY THERE WAS NO TECH SUPPORT AVAILABLE - NEED TO KEEP CAR OVERNIGHT. NO LOANER COULD BE AUTHORIZED. U. KIA CALLED TUESDAY PM AT 1:30 SAID THEY REBOOTED THE COMPUTER AND THE GAUGES APPEAR WORKING BUT THEY PROBABLY WOULD FAIL. KIA TECH SERVICES WERE TO ORDER AND INSTRUMENT CLUSTER FROM KOREA AS THERE WERE NONE IN THE US. WOULD TAKE SEVERAL WEEKS TO OBTAIN AND REPROGRAM. I REQUESTED A LOANER FROM THE SERVICE MANAGER BUT HE COULD NOT AUTHORIZE ONE. I REQUESTED HE ELEVATE THE REQUEST OT THE DEALERSHIP OWNER OR TO KIA MANAGEMENT. HE ([XXX]. KIA SERVICE PERSON) SAID HE WOULD FORWARD MY REQUEST AND CALL ME TOMORROW (WEDNESDAY) THIS IS JUST NOT AN ACCEPTABLE LEVEL OF SERVICE. I CANNOT BE WITHOUT A VEHICLE FOR SEVERAL WEEKS - ESPECIALLY SINCE THIS IS A MAJOR FAILURE IN A NEW AUTO THAT THEY ARE NOT PREPARED TO REPAIR QUICKLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493646January 21, 2013
STEERING
WE TRAVELED FROM TENNESSEE TO FLORIDA AND THE STEERING KEPT LOCKING-UP ON THE KIA SOUL. WE WENT TO GALEANA KIA IN FT. MYERS, FL AND TOLD THEM THAT ?WHEN DRIVING ON THE HIGHWAY STEERING WHEEL JUST LOCKS GOING STRAIGHT AND HAS TO HAVE APPLIED PRESSURE TO TURN RIGHT OR LEFT?. GALEANA KIA DID THIS ON 12/4/2012: VERIFY INTERMITTENT P/S ASSIST INOP. REMOVE P/S COLUMN & ASSIST UNIT. APPLIED STABILANT 22 TO ALL CONNECTORS. REMOVE CONTROL WIRING HARNESS. REMOVE IPM MODULE. REMOVE & TEST HECU. FOUND STRIPPED BOLT IN GROUND GNG10 LOOSE GROUND. REMOVE & RETHREADED GROUND CLEAN PAINT. NOTIFIED TL. ON THE RETURN TRIP BACK TO TENNESSEE, THE STEERING STARTED LOCKING-UP AGAIN. ON 12/28/2012, WE TOOK THE CAR THE RUSTY WALLACE KIA, AND COMPLAINED AGAIN ABOUT THE STEERING. THEY KEPT THE CAR FOR TWO DAYS AND RETURNED TO CAR TO US AND TOLD US TO DRIVE IT AND CALL THEM IF WE STILL HAD THE PROBLEM. ON 1/17/2013, THE STEERING STARTED LOCKING UP AGAIN ? MORE OFTEN. ON 1/21/2013, THE STEERING IS STILL LOCKING UP AND I CALL RUSTY WALLACE KIA TO TAKE IT IN FOR MORE SERVICE. I HAVE CONTACTED KIA HEADQUARTERS ([XXX]) ABOUT THIS STEERING PROBLEM AND HAVE CASE #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493327January 17, 2013
AIR BAGS
MY SPOUSE HIT A LARGE MALE DEER HEAD ON AT APPX 55MPH AT ABOUT 5AM THIS MORNING. THE AIRBAG DEPLOYED, BUT THE BLAST FROM THE AIRBAG BURNED COMPLETELY THROUGH THE SLEEVES OF HIS JACKET, THROUGH TWO LAYERS OF SHIRTS, AND CAUSED SECOND DEGREE BURNS OF HIS ARMS. HAD HE NOT BEEN WEARING SO MANY LAYERS OF CLOTHING, WE ARE CONFIDENT THAT THE BURNS WOULD HAVE BEEN FULL THICKNESS THIRD DEGREE BURNS. WE HAVE PICTURES OF THE BURNS ON HIS ARMS AND THE BURNED GARMENTS. WHILE WE ARE PLEASED THE AIRBAG DEPLOYED, THE HEAT GENERATED AND DIRECTED TOWARDS THE DRIVER IS TOO HIGH AND EXTREMELY DANGEROUS, CAUSING SERIOUS BURNS AND CAUSING CLOTHING TO IGNITE WHICH CAN RESULT IN DEATH. THOUGH HIS CLOTHING WAS BURNED COMPLETELY THROUGH, THE FLAME DID NOT SPREAD IN HIS CASE. HOWEVER, THE AIRBAG DEPLOYMENT COULD HAVE IGNITED THE DRIVER'S (MY HUSBAND'S) CLOTHING AND UNNECESSARY KILLED HIM AND BURNED HIM TO DEATH. THE BURNS HE SUFFERED ARE NOT MINOR AND WOULD HAVE BEEN MUCH WORSE WITHOUT THE LAYERS OF CLOTHING THAT HELPED REDUCE THE INTENSITY. THERE IS NO EXCUSE FOR SUCH A SERIOUS SAFETY HAZARD IN A FEATURE THAT IS SUPPOSED TO PROTECT PASSENGERS AND DRIVER. CAUSING SERIOUS BURNS, OR WORSE, SETTING DRIVER/PASSENGER ON FIRE, IS HARMFUL AND POTENTIALLY FATAL. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10491939January 9, 2013
SEAT BELTS
MY SON WAS SITTING IN THE RIGHT REAR SEAT OF A 2012 KIA SOUL WHEN IT WAS REAR ENDED BY A HONDA CRV GOING 35-40 MPH. THE IMPACT PUSHED THE KIA INTO THE SUBARU IN FRONT OF THEM SETTING OFF BOTH AIRBAGS IN THE FRONT. THE SEAT BELT MY SON WAS WEARING DID NOT LOCK OR RETRACT. HE HIT HIS HEAD ON THE BACK HEADREST WENT FORWARD INTO THE HEADREST ON THE FRONT SEAT AND THEN BACK INTO HIS HEADREST. THE SEAT BELT DID NOTHING TO RESTRAIN HIS MOVEMENT DURING THE ACCIDENT. THE KIA WAS TOTALED BY THE INSURANCE COMPANY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10491964January 9, 2013
SERVICE BRAKES
THE BRAKES ON ALL FOUR WHEEL ARE "EXTREMELY" SENSITIVE. THIS IS NOT BRAKES GRABBING, IT IS THE THE SLIGHTEST PRESSURE ON THE BRAKE PEDAL BRINGS BRAKING SYSTEM ON "HARD". IN A PANIC STOP SITUATION IT IS VERY DIFFICULT TO CONTROL THE LIGHT TOUCH TO THE BRAKE PEDAL WITHOUT OVER BRAKING. THE DEAL SAID THIS IS NORMAL. I SAY BS, THIS ISN'T MY FIRST NEW CAR. IN A NUT SHELL, THE BRAKING SYSTEM IS TO SENSITIVE MAKING IT DIFFICULT TO CONTROL CORRECT STOPPING DISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480921October 17, 2012
SEAT BELTS, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
I WAS TAKING MY AUNT TO THE DOCTORS OFFICE, SHE IS OLDER AND FORGOT TO ATTACH HER SEAT BELT. I HAPPENED TO LOOK OVER AND PULLED OVER SO SHE COULD ATTACH HER BELT. HOWEVER, THERE WAS NO WARNING LIGHT OR BUZZER TO INDICATE THAT THE PASSENGER SEAT BELT WAS NOT ATTACHED. I TOOK MY CAR TO THE LOCAL DEALER AND THEY WERE AMAZED THAT THERE WAS NO WARNING. AFTER CHECKING MY CAR AND ANOTHER KIA OF THE SAME YEAR, I WAS ADVISED THAT NONE OF THE KIA SOULS HAVE A WARNING SYSTEM FOR THE FRONT PASSENGER SEAT. IS THIS A MISTAKE BY KIA OR ARE THEY NOT REQUIRED TO HAVE AN ALARM INDICATING THAT THE PASSENGER SEAT BELT IS NOT ENGAGED? THE DRIVER SEAT WARNING DOES WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480136October 15, 2012
TIRES, WHEELS
THE VEHICLE DOES NOT COME WITH A SPARE TIRE OF ANY KIND. INSTEAD YOU ARE GIVEN A SMALL AIR COMPRESSOR AND A CAN OF TIRE SEALANT. THIS WILL NOT HELP IF YOU HAVE A COMPLETE TIRE BLOW OUT. IN THAT INSTANCE YOU WOULD NEED TO HAVE THE VEHICLE TOWED AND TAKEN TO A TIRE DEALER. IF YOU ARE IN A REMOTE AREA, WITH NO CELL PHONE COVERAGE YOU ARE STRANDED. (IN MY CASE, THE DEALER DID NOT TELL ME THAT THERE WAS NO SPARE. I DISCOVERED IT AFTER I'D HAD THE VEHICLE FOR 2 MONTHS.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478179October 1, 2012
ENGINE AND ENGINE COOLING
I BOUGHT A 2012 KIA SOUL FROM CAPITAL CITY KIA IN MONTPELIER, VERMONT JUST OVER A MONTH AGO. IT HAD 600 MILES ON IT. AFTER TWO WEEKS OF DRIVING IT VERY SELDOM, IT STOPPED OPERATING WHILE I WAS DRIVING IT AND I HAD IT TOWED TO THE NEAREST KIA DEALERSHIP. THEY KEPT IT THERE FOR A COUPLE HOURS AND WORKED ON IT WHILE I WAITED AND THEN SENT ME ON MY WAY. THEY SAID IT WAS JUST LOOSE CONNECTIONS. A HALF AN HOUR LATER THE CAR QUITE WHILE I WAS DRIVING AGAIN AND I HAD TO HAVE IT TOWED AGAIN. THEY KEPT THE CAR FOR DIAGNOSTICS. I WAS FRUSTRATED AND AFRAID TO DRIVE THE CAR WITHOUT SOME REASSURANCE THAT IT WAS TRULY FIXED. THEY SAID THEY DID EVERYTHING THEY COULD. I LEFT WITH THE CAR AND WENT INTO A STORE FOR A HALF OF AN HOUR AND WHEN I WENT TO DRIVE HOME, IT DIED AGAIN. THIS TIME THEY SENT THEIR MOST EXPERIENCED TECHNICIANS TO ME WHO EXPERIENCED STARTING IT UP AND THEN HAVING IT DIE AGAIN. THEY HAD TO HAVE IT TOWED AGAIN. UPON PICKING IT UP AFTER IT WAS WORKED ON, I WAS TOLD THAT IT WAS A SPECIFIC THING( DON'T KNOW WHAT IT WAS OR HOW TO EXPLAIN) AND THAT IT WAS SET TO GO. YESTERDAY, WHILE I WAS OUT RUNNING ERRANDS IT DIED WHILE I WAS DRIVING IT FOR AGAIN. KIA IN WILLISTON SAID THEY WOULD TAKE IT IN BUT I WOULD HAVE TO GET RIDE HOME, SO I ASKED TO HAVE IT TOED TO WHERE I BOUGHT IT IN MONTPELIER AND STATED THAT I WOULD NOT DRIVE THE CAR EVER AGAIN, CITING THE DANGER OF HAVING IT QUIT AGAIN AND THIS TIME IN A DANGEROUS PLACE AND AT A DANGEROUS SPEED. CAPITAL CITY HAS AGREED TO REPLACE THE CAR WITH A 2013, WITH HIGHER PAYMENTS. I DO NOT WANT THAT. I DO NOT WANT TO HAVE A CAR FROM KIA, AS I FEEL THAT THEIR PRODUCT IS INFERIOR AND THEIR SERVICE IS UNSATISFACTORY. I WOULD LIKE MY MONEY BACK AND I WOULD LIKE THAT CAR TO BE DESTROYED SO THAT NO ONE ELSE WILL EVERY BE IN DANGER WHILE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472690August 27, 2012
SUSPENSION
DRIVING SOUTH ON I65 BETWEEN GARDENDALE, AL AND BIRMINGHAM, AL. AT APPROXIMATELY 60 MPH - CLEAR DAY, SUNNY APPX 80 DEGREES AT 11:00 AM CST. CONCRETE ROADWAY WITH EXPANSION JOINTS. EXPERIENCED VIOLENT GYRATIONS - CAR LITERALLY BOUNCING OFF ROADWAY. SLOWED TO 50 MPH AND MOVED VEHICLE TO FAR LEFT LANE - ROADWAY WAS SMOOTHER AND CAR RETURNED TO A STABLE CONDITION. THE ORIGINAL LANE WAS ROUGHER. BUT THE CAR BECAME VERY UNSTABLE TO THE POINT OF FEARING THAT I WOULD LOSE CONTROL. I WAS ABLE TO RESUME NORMAL FREEWAY SPEEDS WITHOUT FURTHER INCIDENTS. NO APPARENT DAMAGE BUT I WILL HAVE THE SUSPENSION CHECKED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469078August 3, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT AFTER A HEAVY RAIN, CONDENSATION WAS FOUND IN THE PASSENGER SIDE HEAD LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,200 AND THE CURRENT MILEAGE WAS 8,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467482July 24, 2012
STEERING
2012 KIA SOUL. CONSUMER STATES POWER STEERING FAILURE *TGW THE CONSUMER STATED THE FIRST TIME THE POWER STEERING FAILED, THE DEALER WAS ABLE TO FIND AN ERROR CODE OF 300 ELECTRICAL AND THEY REPLACED THE STEERING MOTOR. ON JAN 13, 2012 AS THE CONSUMER WAS PULLING OUT OF HIS DRIVEWAY, HE DISCOVERED THE POWER STEERING FAILED AGAIN. HE STOPPED, TURNED OFF THE IGNITION AND WAITED FIVE SECONDS AND THEN TURNED IT BACK ON. IT APPEARED TO WORK FINE AFTER THAT. ON JAN. 201, 12, AS THE CONSUMER WAS EXITING A PARKING LOT, THE POWER STEERING FAILED AGAIN. HE STOPPED, TURNED OFF THE IGNITION AND WAITED 10 SECONDS AND THEN TURNED IT BACK ON AGAIN. IT APPEARED TO WORK FINE AFTERWARDS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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