Kia Soul Complaints

5,626 consumer complaints on file.

#11130311September 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING NOISE COMING FROM THE ENGINE COMPARTMENT. IN ADDITION, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS NO OIL IN THE VEHICLE. THE CONTACT WAS CONCERNED THAT THERE WAS NO WARNING INDICATOR TO ALERT THEM OF THE OIL LEVEL. THE VEHICLE WAS ALSO TOWED TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR) WHERE THE FAILURE WAS CONFIRMED. THE DEALER RECOMMENDED THAT THE ENGINE BE REPLACED. THE OIL ALERT FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129926September 17, 2018
SEAT BELTS
THE DRIVER AND PASSENGER SEAT BELTS DO RETRACT AFTER THE ARE USED. THE PULL OUT BUT THEY WILL NOT RETRACT BACK IN THE SEAT BELT AREA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129743September 16, 2018
STEERING
TAKATA RECALL I TOOK MY CAR TO FIRESTONE TO HAVE AN OIL CHANGE AND CHECK THE BREAKS. I WAS TOLD WHEN I TURN THE CAR LEFT IT MAKES A GOD AWFUL NOISE AND THE WHEEL SHAKES. I HAVE A 75000 MIKE WARRANTY ON IT. THIS BETTER BE COVERED. I SEE A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE AND IT SHOULD BE A RECALL. THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129651September 15, 2018
STEERING
AROUND 60,000 MILES I BEGAN TO NOTICE A CLUNKING NOISE IN THE STEERING COLUMN. IT STARTED OUT MINIMAL, ONLY HAPPENING SLIGHTLY WHEN I WOULD TURN THE WHEEL (THIS WAS BOTH WHEN THE CAR WAS STATIONARY AND IN MOTION). IT HAS PROGRESSIVELY BECOME WORSE AND NOW ON TOP OF THE CLUNKING NOISE WHEN TURNING, MY WHEEL SHAKES VIOLENTLY WHEN I REACH A SPEED OF 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129450September 14, 2018
STRUCTURE:BODY, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
ATTEMPTING TO PARK: VEHICLE ACCELERATED RAPIDLY, BRAKE FAILED TO STOP OR DO ANYTHING. VEHICLE JUMPED OVER TIRE STOP THEN 8" MALL WALKWAY HITTING BUILDING AND STORE WINDOW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11129491September 14, 2018
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING LOW SPEEDS AND WHILE THE VEHICLE WAS STATIONARY, AN ABNORMAL NOISE WAS DETECTED COMING FROM THE STEERING WHEEL WHEN IT WAS TURNED LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO SUNSET KIA OF SARASOTA (7777 S TAMIAMI TRAIL, SARASOTA, FL 34231, (941) 308-7707) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000. **TR *JS *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129274September 13, 2018
POWER TRAIN
BACKED UP DRIVEWAY TO PARK CAR IN GARAGE. PUT CAR IN "PARK". GOT OUT TO CLEAR PARKING SPACE IN GARAGE. TURNED AROUND TO SEE CAR ROLLING DOWN DRIVEWAY INTO WALL- WHILE IN "PARK".
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11129352September 13, 2018
UNKNOWN OR OTHER
I WAS STOPPED AT A RED LIGHT. THE CAR STALLED AND DIDN'T KNOW IT. THIS HAS HAPPENED TWICE. ALSO SEVERAL TIMES I START THE VEHICLE AND IT STALL OUT IMMEDIATELY. DEALER COULDN'T FIND NOTHING WRONG. STOPPED AND IN DRIVE OR PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129356September 13, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE OPERATING THE VEHICLE, THE ENGINE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. OCCASIONALLY, THE ENGINE WOULD IMMEDIATELY RESTART AND THE VEHICLE WOULD OPERATE NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CRANKSHAFT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER (DELAND KIA, 2322 WOODLAND BLVD, DELAND, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 48,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128688September 11, 2018
ENGINE
VEHICLE HAS 96000 MILES. WHILE DRIVING ON HIGHWAY BEGAN TO HEAR RATTLING AND PINGING. ATTEMPTED TO MAKE IT TO REST AREA TO PULL OVER AND INSPECT. HEARD LOUD BANG AND ENGINE STALLED. COASTED INTO REST AREA. INSPECTION REVEALED OIL LEAKING FROM HOLE BLOWN IN LOWER ENGINE BLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128515September 10, 2018
ENGINE
MY 2014 KIA SOUL COULD HAVE KILLED MY KIDS WHEN IT BLEW A ROD AT 120,000 MILES. MY 18 YEAR OLD SON WAS DRIVING (MY 21 YEAR OLD DAUGHTER WAS A PASSENGER) MY CAR IN A BUSY 4 LANE TRAFFIC IN UTAH WHEN THE CAR LOST ALL POWER! I AM JUST GRATEFUL THAT MY CHILDREN DID NOT DIE. I BOUGHT THIS CAR BECAUSE KIA'S ARE SUPPOSED TO RUN FOREVER. I DID REGULAR MAINTENANCE ON MY CAR AND NOW I AM LOOKING AT $5,000 TO REPAIR MY CAR! I CALLED KIA HEADQUARTERS AND THE ONLY THING I GOT WAS TREATED BADLY! HOW COULD THIS BE MY FAULT? AN INTERESTING THING IS THAT A CO-WORKER OF MINE HAD A 2014 KIA THAT DID THE EXACT SAME THING AT 110,00 MILES! SHE ALSO HAD TO PAY THE MONEY AND KIA TREATED HER BADLY AS WELL. I NEED HELP TO PAY FOR THE REPAIRS FROM KIA IT IS THEIR FAULT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128210September 8, 2018
EXTERIOR LIGHTING
WHEN DRIVING THE HEADLIGHTS WILL FLICKER AND GO OFF DOME TIMES THEY COME BACK ON AND SOME TIMES THEY STAY OFF ALSO HAVE HAD THE DASH LIGHTS GO OFF WITH IT IT HAS HAPPENED ON SIDE STREETS AND ON THE HIGHWAY IT HAS HAPPEN STOPED AT A STOP SIGN I HAVE HAD IT TO THE KIA DEALER BUT THEY CAN'T FIND A THING WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128124September 7, 2018
STEERING
AT AROUND 69K MILES I HAD A NEW SET OF TIRES PUT ON THE CAR. WHEN I GOT IT BACK ABOUT A FEW DAYS LATER I NOTICED WHEN I WAS STOPPED A CLICKING NOISE THAT I COULD FEEL IN THE WHEEL. IT SEEMS TO TRACK STRAIGHT DOWN THE ROAD BUT HAS SOME SLACK IN THE WHEEL ITSELF. TOOK THE CAR BACK TO PEP BOYS AND THEY SAID IT WAS A KNOW KIA ISSUE TO CALL THE DEAL. SO TODAY 9/7/18 CALLED ORLANDO KIA TODAY THEY SAID THERE IS NO RECALLS STEERING RELATED BUT THEY WOULD LOVE TO HAVE A LOOK. I BET. DOING SOME RESEARCH ITS ALL OVER THE INTERNET AND UTUBE THAT THE STEERING DAMPER RUBBER STAR SHAPED DAMPER DISINTEGRATES AND THAT IS WHAT MAKES THE SLOP IN THE WHEEL. THE PART NUMBER I AM SEEING IS 56315-2K000FFF AND IS LESS THAN 5" AT THE DEALER. OBSERVING DIFFERENT COSTS ONLINE DEPENDING ON MAKE AND MODEL FROM 225$ TO 1800$ TO REPLACE. THIS IS A DANGEROUS SITUATION AND SHOULD HAVE BEEN RECALLED AND FIXED NO QUESTIONS ASKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128146September 7, 2018
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING 3 MPH, THE ACCELERATOR PEDAL FRACTURED. THE POLICE WAS CONTACTED AND STATED THAT THE VEHICLE WAS POTENTIALLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V123000 (VEHICLE SPEED CONTROL). A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 12862172. THE CONTACT WAS REFERRED TO THE DEALER AND THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124673September 6, 2018
STEERING
ABOUT TWO MONTHS AGO I HAD A SLIGHT JERK IN STEERING WHEEL AND IT JUST GOT WORSE, I HEARD CLUNKING NOISE, STEERING WAS LOOSE AND JERKY, UNSTABLE DRIVING. TOOK IT TOO KIA AND THEY DID A PERFORMED A EXPRESS SERVICE MULTI-POINT INSPECTION AND CONFIRMED NOISE AND STATED IT NEEDED A NEW A FLEXIBLE COUPLING AND A NEW EPS MOTOR AND ALIGNMENT. ONLY FLEXIBLE COUPLING WAS REPLACED THROUGH EXTENDED WARRANTY, NO ALIGNMENT OR EPS MOTOR WAS DONE. I HAVE LOOKED THROUGH WEBSITES OF COMPLAINTS AND KIA SOUL 2013 HAS BEEN REPORTED BUT NO ACTION HAS BEEN TAKEN. IF I WOULDN'T HAVE HAD AN EXTENDED WARRANTY I WOULDN'T HAVE GOTTEN THE COUPLING REPLACED, BUT MORE IS REQUIRED SUCH AS EPS MOTOR AND AN ALIGNMENT WHICH WAS PURCHASED ALREADY IN APRIL OF 2018. THIS NEEDS TO BE RESEARCHED AND FIXED ASAP AS A RECALL AS IT IT A DANGER FOR ANYONE TO BE DRIVING A KIA SOUL WITH THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127903September 6, 2018
ENGINE
8/31/18 MY OIL LIGHT STARTED FLICKERING, ACCELERATION SLOWED DOWN, ALMOST CHUGGING ON INTERSTATE 65 NORTH. A 35 MINUTE DRIVE TOOK ME A HOUR AND A HALF BECAUSE THERE IS NO OTHER WAY TO GET HOME BUT THE INTERSTATE. 9/1/18 I STARTED THE CAR, DROVE IT A COUPLE MILES, GOING TO THE DEALER, IT STARTED KNOCKING, ALMOST STALLING, OIL LIGHT FLICKERING AND THEN DIED IN THE MIDDLE OF THE ROAD. HAD IT TOWED TO KIA OF RIVERGATE. 9/5/18 THEY ASK FOR ALL MY OIL CHANGE RECEIPTS, WHICH I DON'T HAVE BECAUSE I GET THEM WHERE EVER I HAVE A COUPON FOR.(I AM CURRENTLY TRYING TO BACK TRACK AND GET THE RECORDS) MAC, AT THE DEALERSHIP) TELLS ME THERE IS "SLUDGE" AND THIS ONLY HAPPENS WHEN THE MAINTENANCE WAS NOT DONE. THERE WAS NEVER ANY PROBLEMS WITH THE CAR, WHEN OIL CHANGES WERE DONE EVERYTHING CHECKED OUT EVERY TIME, NO INDICATIONS ABOUT OIL, NO CHECK ENGINE LIGHT, NOTHING AND THEN THIS HAPPENS WITHOUT WARNING. HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127964September 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER AND SMOKE APPEARED FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS NOT FILED. A CITIZEN EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO JIM BONE KIA (1255 SANTA ROSA AVE, SANTA ROSA, CA 95404, 707-545-7050) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER TO THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11124534September 5, 2018
STEERING
"TAKATA RECALL" THE STEERING WHEEL IS MAKING A CLICKING NOISE WHEN TURNING TO THE RIGHT OR LEFT. KIA SAID THERE WAS NO RECALL ON THIS. AS TIME GOES ON IT IS GETTING WORSE AND IF ONE DAY SOMETHING HAPPENS TO ME YOU WILL HEAR FROM A LAWYER AND MY DAUGHTERS. I GOT A ESTIMATE FOR THE REPAIRS AND IT WILL BE OVER $200.00 . THIS WOULD BE LESS THEN A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124244September 4, 2018
AIR BAGS, ENGINE, STEERING
RECALL 17V608 DID NOT FIX PRIOR RECALL 14V332 AND 15V736 PROBLEMS, CAUSED FAILURE OF STEERING, AIRBAGS, AND ENGINE. ACCIDENT ENSUED. VEHICLE WAS DRIVEN ON CITY STREET AT SPEED UNDER 40 MPH. DRIVER WENT TO CHANGE LANES AND STEERING WOULD NOT WORK. REAR-ENDED VEHICLE IN FRONT. AIR BAG DID NOT GO OFF, CHANGE LANE INDICATOR WAS NOTED ON AT SCENE. DRIVER STATES VEHICLE WOULD NOT MOVE INTO LANE TO THE RIGHT AND, THEREFORE, REAR-ENDED VEHICLE. SEVERE DAMAGE TO FRONT END OF KIA SOUL NOTED. KIA WAS CONTACTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11124123September 3, 2018
STEERING
I HAVE A 2012 KIA SOUL+ THAT HAS 80,000 MILES ON IT AND HAS STARTED MAKING THE HIGHLY COMPLAINED ABOUT CLUNKING NOISE AND SHIFTING/LOOSE SENSATION IN THE UPPER STEERING COLUMN WHEN TURNING WHEEL BACK AND FORTH FROM LEFT TO RIGHT WHETHER STATIONARY OR DRIVING. IT HAS ALSO FOR SOME TIME BEEN EXPERIENCING THE SHAKING STEERING WHEEL AT AROUND 80 MPH THAT HAS COMPLAINTS. I AM A FORMER MECHANIC AND THROUGH READING ALL THE SIMILAR COMPLAINTS AND SEEING SYMPTOM/REPAIR VIDEOS I HAVE DIAGNOSED MY CLUNKING STEERING COLUMN TO BE CAUSED BY A FAILED STEERING COUPLER. THIS IS A PROBLEM THAT HAS BEEN RECALLED BY KIA ON OTHER VEHICLES BUT NOT ON 2012 SOUL. I AM INTERESTED TO FIND OUT IF THIS COUPLER IS ALSO BEHIND MY SHAKING STEERING WHEEL AT HIGHER SPEEDS. SHAKING IS NOT DUE TO TIRES, WHEELS, OR ALIGNMENT/PARTS PROBLEMS AS PROBLEM WAS SAME BEFORE I JUST PUT NEW TIRES ON AND HAD BALANCE/ALIGNMENT DONE. ALSO WAS NO DIFFERENT BETWEEN SEVERAL TIRE ROTATIONS OF OLD TIRES. THIS STEERING COUPLER ISSUE SHOULD HAVE KIA RECALLING ALL VEHICLES THAT HAVE REPORTS OF THIS FAILURE. I AM LOOSING FAITH IN KIA MOTORS. I SHOULD NOT HAVE TO REPLACE THIS PART ON MY TIME/MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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