Kia Soul Complaints

5,626 consumer complaints on file.

#11193249April 1, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
KIA SOUL 2013 RECALL. WE WERE DRIVING HOME FROM WORK ON THE FREEWAY GOING ABOUT 55MPH AND THE CHECK ENGINE LIGHT STARTED FLASHING. WE RUSHED IMMEDIATELY TO THE KIADEALERSHIP AFTER HEARING ABOUT THE KIA ENGINE FIRES. THEY SCANNED OUR VECHIEL AND SAIDONE OF THE ENGINE COILS MAY STOP WORKING. THEY SAID OUR CAR COULD JUST STOP WORKING ON THE ROAD AND THEN WE WOULD NEED TO TOW IT IN. THIS DOESN'T SOUND LIKE A CLEAR EXPLAINATION OF THE PROBLEM TO ME. I'M CONCERNED WE'LL KEEP DRIVING THE CAR AND IT WILL CATCH ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193214April 1, 2019
STEERING
I CAN FEEL SLACK PLAY IN THE UPPER STEERING THAT MAKE A KNOCKING SOUND WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT WHEN STATIONARY, MOVING, IN TOWN OR ON THE HIGHWAY. ALSO ON INTERSTATE WHEN I REACH APPROXIMATELY 60 MPH A VIBRATION IN THE FRONT END STARTS AND INCREASES WITH SPEED. IT GETS TO AN INTENSITY THAT I DONT FEEL SAFE DRIVING OVER SIXTYFIVE MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192701March 31, 2019
FUEL/PROPULSION SYSTEM, SUSPENSION
PURCHASED THIS VEHICLE CPO BACK IN AUGUST 2018 WITH MY WIFE. APPROXIMATELY IN NOVEMBER, COMPUTER TRIPPED THE CHECK ENGINE LIGHT. TOOK IT IN BECAUSE IT HAD TURNED OFF ON ITS OWN AND I FOUND IT ABNORMAL. SERVICE CENTER REPLACED THE CLOGGED CATALYTIC CONVERTER. STARTING IN DECEMBER, A FOUL SMELL BEGAN TO DEVELOP INSIDE THE CAR AND SLOWLY GOT WORSE IN JANUARY. I CLEANED AND PURGED THE ENTIRE CAR MULTIPLE TIMES TRYING TO FIND THE SOURCE SINCE IT HAD GOTTEN TO THE POINT THAT IT SMELLED LIKE ROTTEN EGGS. TOOK IT IN IN FEBRUARY FOR THIS ISSUE AND THE CRUNCHING SOUND THE FRONT BEGAN MAKING WHEN GOING OVER BUMPS AND RAMPS. AT THE SAME TIME, WE ALSO REPORTED TO THE SERVICE CENTER THAT POWER WOULD BE DAMPED WHILE UNDER LOAD AND GOING UP HILLS. AFTER I GOT BACK THE CAR, THEY HAD REPLACED THE SWAY ARM LINKS AND TOLD ME THAT THERE WAS NO SMELL. CALLED KIA CORP TO REPORT THE ISSUE AND THEY SENT OUT A TECH. THEY ENDED UP REPLACING THE CATALYTIC CONVERTER AGAIN AND THE FRONT STRUTS. CRUNCHING SOUND FROM THE FRONT SUSPENSION REMAINS AS WELL AS THE SMELL. CONTACTED KIA CORP AGAIN AND REQUESTED THEY BUY BACK THE CAR BEFORE WE SEEK LEGAL COUNSEL AND SUE THEM UNDER THE CALIFORNIA LEMON LAW BUT ARE GIVING USTHE RUN ABOUT. THE PERSON I SPOKE WITH DIDN'T EVEN REALIZE THAT HIS OWN COMPANY WAS GOING TO RELEASE A NEW RECALL REGARDING THE CATALYTIC CONVERTER BEING OVERHEATED UNTIL I POINTED IT OUT. DURING HIS WHOLE TIME, MY WIFE AND I WERE TREATED AS IF WE WERE CRAZY AND THEY KEPT SAYING THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND HAVE YET TO FIX ANY OF THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192806March 31, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TAKALA RECALL WHEN I PUSH ON GAS PEDAL IT TAKES 3-10 SECONDS TO KICK IN ACTS LIKE ITS NOT GETTING ANY GAS LET UP ON GAS PEDAL THEN IT KICKS INHAPPENS 3-4 TIMES A DAY THE WINDOW WORKS WHEN SLID DOWN DOESN'T TAKE A HOLD WHEN TRY TO RAISE IT BACK UP BUT NOT ALL TIME WE DON'T DO WINDOW A LOT DUE TO THAT PROBLEM ON RIGHT SIDE FRONT WHILE IN MOTION THEN STOPPING AND TRYING TO STOP AGAIN GAS PEDAL DOESN'T KICK IN CAR IS SLUGGISH TAKES A BIT TO GO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192614March 30, 2019
SERVICE BRAKES
WHILE BRAKING, THE BRAKE PEDAL IS GOING TO THE FLOOR BOARD: SCARY. NOT EVERY TIME--INTERMITTENTLY. WHAT IF THE BRAKES FAIL ALTOGETHER? WE BOUGHT THE CAR NEW AND WITHIN THE FIRST 400 MILES EXPERIENCED THE PROBLEM. IT WAS IN THE SHOP FROM 3/16 TO 3/21 THEY REPLACED THE MASTER CYLINDER AND CYLINDER ASSEMBLY. THEY FINISHED IT JUST IN TIME FOR MY HUSBAND'S PLANNED VACATION. THE VACATION INCLUDED DRIVING THE KIA OVER 2000 MILES. ON THE WAY BACK, STILL OVER 700 MILES FROM HOME AND JUST PRIOR TO TRAVELLING THROUGH THE SMOKEY'S, THE BRAKES HAVE THE SAME PROBLEM. I'M TYPING THIS AS I FRET ABOUT WHETHER HE WILL MAKE IT HOME SAFELY. I CALLED THE SHOP HE IS SCHEDULED TO GO BACK IN ON MONDAY. I HOPE HE MAKES IT HOME SAFELY TO GET TO THAT APPOINTMENT AND THAT THEY CAN REALLY CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192412March 29, 2019
ENGINE
MY MOTOR EXPLODED JUST LIKE THE 1.6 MOTORS THAT ARE BEING RECALLED BUT MINE IS A 2.0 MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192446March 29, 2019
ENGINE
WHILE ACCELERATING ON THE HIGHWAY THE ENGINE SUDDENLY STOPPED RUNNING AND WOULD NOT RESTART. AFTER OVER IT WAS DISCOVERED THAT A PISTON BROKE AND POKED THROUGH THE CRANK CASE CAUSING MAJOR OIL LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192485March 29, 2019
ELECTRICAL SYSTEM, POWER TRAIN
THIS AND OTHER MODELS OF KIA/HYUNDAI HAVE A VERY COMMON ISSUE WITH AUTO TRANS A4CF1/2 ELECTRICA HARNESS THAT FAILS PREMATURELY AND FREQUENTLY, INCLUDING TEMP SENSOR INTERGRATED INTO IT. CAR NOW HAS 94K AND CODE P0713 FOR THE TEMP SENSOR FAILURE AND RECENTLY P0765 FOR SELONOID D, WHICH IS ALL RELATED TO WIRE HARNESS INSIDE TRANS. TEMP SENSOR FAILS, AND SOLDER CONNECTIONS BECOME LOOSE AND IRRETIC SHIFTING, CHECK ENGINE LIGHTS AND ALL SORTS OF TRANS PROBLEMS START. I WOULDN'T BE SURPRISED UPON OWNERS TAKING CARS TO DEALER OR TRANS SHOP, THEY ARE TOLD THEIR TRANSMISSIONS ARE NO GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192541March 29, 2019
STEERING
WHEN YOU TURN ON THE CAR THE STEERING WHEEL HAS THIS CLICK CLICK TO EACH SIDE AND AS YOU'RE DRIVING DOWN THE ROAD AND YOU MOVE THE STEERING WHEEL A CLICK SOUND IS HEARD WHEN MOVING STEERING WHEEL TO THE RIGHT AND THE LEFT. THE STEERING WHEEL MAKES THIS SOUND WHILE YOU'RE SITTING IN THE DRIVEWAY IN THE CARSON PARK WHERE THE YEAR ACTUALLY DRIVING DOWN THE ROAD ANYTIME YOU TURN THE WHEEL JUST A LITTLE RIGHT TO THE LEFT IT SOUNDS LIKE AND FEELS LIKE THE STEERING WHEEL CONNECTION IS GOING TO BREAK I'M NOT A CAR PERSON BUT IT'S LIKE WHEN THE STEERING COLUMN GOES DOWN AND IT WILL CONNECT TO SHEA A U JOINT AND YOU TURN THE TURN IT ONE WAY OR THE OTHER AND DO YOU JOIN US NOT CONNECTING PROPERLY THAT'S THE WAY I CAN DESCRIBE IT. I HAVE NO DOCUMENTS JUST A SOUND. THIS HAPPENS EVERY TIME YOU TURN THE WHEEL RIGHT OR LEFT NOT A LOT JUST A LITTLE BIT IT WOULD BE LIKE IN THE PLAY IN A STEERING WHEEL BUT THERE SHOULD BE NO CLICKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192140March 28, 2019
VEHICLE SPEED CONTROL
WHEN I TRY TO USE MY CRUISE CONTROL IT DOES NOT WORK AND A SMELL OF WIRES BURNING.......CONCERNED OF THE POSSIBILITY OF A FIRE.....PLEASE ADVISE......THANKS (XXXXX). 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192166March 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INTERMITTENT HORN. SOMETIMES IT WORKS, SOMETIMES IT DOESN'T. IN DOING RESEARCH, I HAVE NOTICED A LOT OF COMPLAINTS FOR THE SAME THING. WHY HAS THIS NOT BEEN RECALLED? THIS IS CLEARLY A SAFETY ISSUE! DOESN'T MATTER IF THE CAR IS SITTING, DRIVING, TURNING, ANYTHING. THE HORN ONLY SEEMS TO WORK WHEN IT FEELS LIKE IT. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191797March 27, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY WITH NO OTHER VEHICLES AROUND AND MY SUNROOF EXPLODED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191816March 27, 2019
VISIBILITY/WIPER
FRONT GLASS PANEL OF SUNROOF SHATTERED AND FAR RIGHT/LEFT CORNERS ARE CAVING IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191993March 27, 2019
ENGINE
2015 KIA SOUL BASE 1,6 GDI 6 SPEED MANUAL I HAVE 70,000 MILES ON THE VEHICLE AND HAVE NOTICED IT'S BEEN BURNING OIL LATELY. I'VE BEEN MAINTAINING THE VEHICLE REGULARLY, AND DO A OIL CHANGE EVERY 4,000 - 5,000 MILES AT MY KIA DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191546March 26, 2019
STEERING
WHILE DRIVING OR STATIONARY, I NOTICED A CLICKING SOUND IN MY STEERING WHEEL WHEN MOVING IT FROM SIDE TO SIDE. I GOOGLED THIS AND SAW MULTIPLE COMPLAINTS ABOUT THIS ISSUE; HOWEVER THE RECALLS WERE NOT FOR THE 2013 KIA SOUL'S. I CALLED KIA CUSTOMER SERVICE @ 1-800-333-4542 AND THEY SAID THAT I WOULD HAVE TO TAKE IT TO THE DEALER HAVE IT DIAGNOSED @ $143.00 BUT CANNOT GUARANTEE THEY WOULD PAY FOR THE REPAIR. I CALLED THE KIA DEALERSHIP IN DELRAY BEACH, FL AND WAS TOLD THAT THE KIA OPTIMA WAS RECALLED FOR THIS ISSUE, BUT THEY HAVE BEEN GETTING MORE AND MORE KIA SOULS COMING IN WITH THIS SAME PROBLEM. THE COST FOR REPAIR WOULD BE $400.00 +. I SHOULD NOT BE HELD RESPONSIBLE FOR THIS SINCE KIA IS AWARE THIS PART IS OF POOR DESIGN AND FAILS PREMATURELY. KIA SHOULD BE RECALLING ALL MODELS SINCE THIS IS A SAFETY CONCERN AND ALL MODELS HAVE THE SAME DEFECTIVE MDPS COUPLER IN THE STEERING COLUMN. I FEEL THAT ANYONE DRIVING A KIA IS AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191621March 26, 2019
STEERING
WHEN YOU TURN THE STEERING WHEEL IT'S MAKING A CLICKING SOUND AND EVERY TIME YOU GO OVER A BUMP IT MAKES THE STEERING WHEEL SHAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191723March 26, 2019
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
IN APRIL OF 2015 I DROVE A HALF HOUR OF HIGHWAY DRIVING TO AN APPOINTMENT. I PARKED MY CAR (WITH THE IGNITION OFF). WALKED INTO THE BUILDING AND WITHIN 1 OR 2 MINUTES MY CAR WAS ENGULFED IN FLAMES. 911 WAS CALLED. THE FIRE DEPARTMENT CAME AND PUT OUT THE FIRE BUT CAR WAS TOTALED. MY INSURANCE CO. HIRED A FORENSIC SPECIALIST TO DETERMINE THE CAUSE OF FIRE FOR INSURANCE PURPOSES. THE SPECIALIST WAS UNABLE TO DETERMINE THE CAUSE OF THIS FREAK INCIDENT. I HAVE PICTURES BUT DON'T KNOW HOW TO INCLUDE THEM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11191735March 26, 2019
ENGINE, VEHICLE SPEED CONTROL, STEERING
STARTING THE ENGINE THE IDLE SPEEDS UP FAST, A FEW SECONDS LATER IT SLOWS TO NORMAL. WHEN DRIVING TODAY, THERE WAS NO ACCELERATION WHEN ATTEMPTING TO. VEHICLE WAS DIFFICULT FOR FUEL TO ALLOW ACCELERATION. I USED MY CAR ALL DAY TODAY. THIS EVENING THE VEHICLE WON'T START WITH THE STEERING WARNING LIGHT TURNING ON. ALMOST LIKE THE BATTERY WAS DEAD. THE VEHICLE FINALLY STARTED WITH ACCELERATION HIGH, THE THE ENGINE LIGHT TURNED ON AND STAYED ON. I DECIDED NOT TO USE THE VEHICLE AND WILL CONTACT THE DEALERSHIP. PURCHASED THE VEHICLE FROM A DEALERSHIP IN NOVEMBER 2018. THESE PROBLEMS ARE NEW AND HAVE NEVER OCCURRED BEFORE. THESE ISSUES OCCURRED WHILE DRIVING TODAY FOR THE ACCELERATION PROBLEM AND THE REMAINING NON-STARTING/LIGHTS WHILE STATIONARY IN MY PARKING LOT THIS EVENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191315March 25, 2019
ENGINE
I HAVE HAD THE OIL CHANGED THE FIRST TIME AT 3000 MILES AND THEY NOTICED THE OIL WAS LEAKING FROM THE FRONT OF THE ENGINE. I CALL THE DEALER AND MADE AN APPOINTMENT TO HAVE IT FIXED THE DEALER DID CHANGE THE OIL PAN GASKET, THEN I DROVE IT UNTIL THE NEXT OIL CHANGE, SAME THING OIL LEAK AT FRONT OF THE ENGINE, SO I CALLED THE DEALER MADE AN APPOINTMENT, THEY CHANGED THE VALVE COVER GASKET. I HAVE NOW 82500 MILES ON THE CAR AND JUST CAME FROM HAVING CAR CHECK AT MY LOCAL MECHANIC AND STILL OIL LEAK IN FRONT OF THE ENGINE. LOOKS LIKE THE WARRANTY WILL RUN OUT WITH ON REPAIR TO MY VEHICLE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191155March 24, 2019
ENGINE, POWER TRAIN
I WAS DRIVING TWENTY MILES PER HOUR. THE ENGINE WAS RATTLING THEN I LOST POWER. THE CAR CAUGHT ON FIRE AFTER THAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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