Kia Soul Complaints

5,626 consumer complaints on file.

#11299544January 15, 2020
ENGINE
LOSING OIL . NO SIGNS OF LEAKS OR CRACKS. ROUTINE OIL CHANGES ARE DONE ON IT SINCE IVE OWNED IT... IT HAS BUCKED A CPL TIMES FOR ME WHEN COMING UP TO A STOP. DEALERSHIP TELLS ME THEY CANT DO ANYTHING UNTIL I GET A CHECK ENGINE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299651January 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY KIA IS BURNING OIL AND STARTED THIS HESITATION FEELING !! MY CAR SMELLS BURNT INSIDE AND OUT OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299322January 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED. THE CONTACT STATED THAT NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWBIN KIA LOCATED AT 260 N GIBSON RD, HENDERSON, NV 89014, 702) 567-8000, 4 TIMES TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED TWICE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299324January 14, 2020
ENGINE
JANUARY 10TH, 2020 MY 2014 KIA SOUL + LOST POWER IN ACCELERATION WHILE THE VEHICLE WAS IN MOTION. THE VEHICLES DASH LIGHTS ONLY HAD THE CHECK ENGINE, BATTERY AND OIL LIGHT ON. THE VEHICLES TEMPERATURE GUAGE STAYED CONSISTENTLY IN THE MIDDLE POSITION AT 50%. I HAD THE VEHICLE TOWED TO MY LOCAL MECHANIC. MY MECHANIC EXPLAINED THAT THE ENGINE HAD LOCKED UP. HE ALSO NOTED THE ENGINE HAD NO OIL AND THE OIL PAN WAS DRY... THIS IS IMPOSSIBLE. I CHANGE MY OIL RELIGIOUSLY EVERY THREE THOUSAND MILES. HOW IS THERE NO OIL IN THE VEHICLE WHEN I CHANGE IT REGULARLY? THE VEHICLE ONLY HAS 117,171 MILES. THE VEHICLE WAS NOT LEAKING OIL. MY DRIVEWAY, WHERE THE VEHICLE IS PARKED, HAS NO SIGNS OF OIL LEAKING. THE AREA WHERE I HAD THE VEHICLE COME TO A ROLLING STOP AFTER IT BROKEN DOWN, HAD NO SIGNS OF OIL ON THE GROUND. I NOTICE THAT THERE ARE SIMILAR COMPLAINTS ON THIS WEBSITE THAT ARE IDENTICAL TO MINE. PLEASE INVESTIGATE. VEHICLES THAT ARE ONLY 6 YEARS OLD SHOULD NOT HAVE THEIR ENGINES LOCK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299425January 14, 2020
ELECTRICAL SYSTEM
MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298991January 13, 2020
STEERING
I OWN A 2012 KIA SOUL + WITH 39,000 MILES ON IT. I RECENTLY HEARD A CLUNKING IN THE STEERING COLUMN WHEN THE WHEEL IS TURNED FROM LEFT TO RIGHT WHILE STATIONARY AND WHILE DRIVING. RESEARCH SHOWS IT TO BE THE STEERING COUPLER. THERE HAS BEEN A RECALL ON THIS COUPLER IN OTHER KIA MODELS BUT NOT THE 2012 KIA SOUL. THE DANGERS OF LOOSING STEERING BECAUSE OF THIS COUPLER ARE THE SAME NO MATTER WHAT VEHICLE YOU ARE DRIVING I THEREFORE CANNOT UNDERSTAND WHY THERE IS NOT A RECALL FOR THE 2012 KIA SOUL AS WELL AS ANY MODELS WITH THIS SAME COUPLER. SEEMS TO ME KIA IS GETTING OFF THE HOOK FOR THIS MODEL YEAR AND IT DOESN'T SEEM RIGHT TO ME. PLEASE LOOK INTO THIS AND I HOPE YOU WILL SEE THAT THE DANGERS INVOLVING THE FAILURE OF THIS PART IS SAFETY MATTER THAT DESERVES A RECALL FOR THE 2012 MODEL AS IT HAS FOR OTHER MODELS WITH THE SAME COUPLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299018January 13, 2020
POWER TRAIN
CAR HAD ISSUES ACCELERATING AFTER STOPPING AND TURNING ON THE AUTO ENGINE SHUTOFF . 24 NO LIGHTS CAME ON. 12 HOURS LATER DRIVING ON INTERSTATE RPMS REDLINED WHILE GOING ABOUT 60-65 . I WAS ABLE TO PULL OFF THE INTERSTATE . AT THE STOP LIGHT DIRECTLY OFF THE INTERSTATE CAR WOULD NOT ACCELERATE, SMELT HEAVILY OF TRANSMISSION FLUID. ROADSIDE PICKED ME UP. DEALERSHIP SET ME UP IN A RENTAL AND TOLD ME SEVERAL HAD THIS ISSUE AND A MISSIONS ARE ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298561January 11, 2020
ENGINE, UNKNOWN OR OTHER
WHEN DRIVING DOWN THE ROAD ON A CITY STREET GOING APPROXIMATELY 50 MPH, MY VEHICLE BEGAN TO MAKE KNOCKING NOISES AND THE SEIZED AFTER I PULLED OVER TO THE SIDE OF THE ROAD. WHEN I GOT OUT TO CHECK THE OIL IT HAD ALL LEAKED OUT ONTO THE ROAD CAUSING MY OIL TANK TO BE DRY. THE CAR NOW WILL NOT START AND KIA HAS REFUSED TO FIX IT AND SAYS I AM OUT OF WARRANTY, BECAUSE I AM NOT THE FIRST OWNER OF THE CAR EVEN THOUGH I WAS OFFERED THE WARRANTY WHEN I PURCHASED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298308January 10, 2020
ELECTRICAL SYSTEM
THE HORN ONLY WORKS WHEN IT WANTS TO, I CAN NOT FIND A REASON FOR THIS. DOES NOT MATER IF CAR IS RUNNING OR NOT, WEITHER IT IS TURNING OR NOT. IT IS VERY DANGEROUS, SINCE THERE HAVE BEEN TIMES THAT I WISH IT WOULD HAVE WORKED IN SOME SERIOUS DRIVING SITUATIONS AND IT DID NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298460January 10, 2020
STRUCTURE:BODY, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED DURING INCLEMENT WEATHER, THE VEHICLE BECAME FLOODED WITH WATER. THE CONTACT STATED THAT THERE WAS WATER DAMAGE TO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT MOISTURE WAS EVIDENT ON THE INSIDE WINDSHIELD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HOLLYWOOD KIA LOCATED AT 6011 PEMBROKE RD, HOLLYWOOD, FL 33023, (954) 967-5665, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE CARPET, UNDERLAYMENT, AND UPHOLSTERY SHOWED SIGNS OF MOLD. THE CONTACT WAS ALSO INFORMED THAT WATER ENTERED THE CABIN OF THE VEHICLE DUE TO FAILURE OF THE DOOR SEAL GASKET. THE VEHICLE WAS NOT REPAIRED. AN INSURANCE CLAIM WAS FILED UNDER CLAIM NUMBER: 334243420. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13504218. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298200January 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A KIA SOUL EV BECAUSE THIS IS THE BATTERY THAT DECREASES THE NUMBER OF KILOMETERS PER DAY BY DAY I THINK THE BATTERY HAS A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297844January 8, 2020
POWER TRAIN
WE DRIVE A 2020 KIA SOUL GT-LINE 2.0 WITH 2681 MILES AND BUILD DATE 06/19. I WAS TRAVELING AT 75MPH WHEN THE RPM'S STARTED SURGING ABOUT 300 BACK AND FORTH IN THE STANDARD AUTO MODE. IT WENT AWAY IN MANUAL SHIFT MODE. MY GAS MILEAGE WAS SHOWING 21MPG. I PROCEEDED FOR ABOUT 30 MORE MILES IN MANUAL (7TH) THEN THE RPM'S REDLINED. I WAS ABLE TO PULL OVER. I LET IT SIT 5 MINUTES AND MADE IT 2 MILES ON THE SHOULDER OF THE INTERSTATE TO THE NEXT EXIT AT ABOUT 30 TO 40MPH IN AUTO MODE. THAT IS ALL IT WOULD DO. IT WAS A SLIGHT CLIMB AFTER THE RAMP. THE SOUL STRUGGLED. I TRIED TO SHIFT INTO MANUAL AND IT SAYS IT IS IN 5TH, AND IT WILL NOT SHIFT. I FIGURED I WOULD ADD THIS WHILE CURRENTLY WAITING FOR THE TOW. THIS SOUL WAS NEVER DRIVEN HARD. IT WAS ABOUT 95% HIGHWAY MILES. THERE WERE NO SIGNS OF FAILURE BEFORE THIS. THIS HAPPENED QUICKLY.THE SOUL WAS TOWED TO THE NEAREST KIA DEALERSHIP, WHICH IS 3 HOURS FROM HOME, AND HAD TO RENT A CAR TO DRIVE HOME. THE OFFICIAL DIAGNOSIS IS TRANSMISSION FAILURE AND WE'RE WAITING FOR A REPLACEMENT, WHICH COULD TAKE 6-8 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297904January 8, 2020
ENGINE
IN MARCH OF 2017, ENGINE FAILED AND LOST POWER WHILE DOING 50MPH AT 78K MILES ON THE CAR. WAS TOLD BY DEAN MCCRARY KIA OF MOBILE, AL THAT A ROD BEARING WAS KNOCKING AND ENGINE LOCKING UP. I WAS CURRENT ON ALL OIL CHANGES AND MAINTENANCE, UNFORTUNATELY I DID NOT FALL UNDER THE 100K MILE WARRANTY BECAUSE THE VEHICLE HAD 500 MILES ON IT WHEN I PURCHASED AND I WASN'T CONSIDERED THE ORIGINAL OWNER. AFTER A MONTH OF BACK AND FORTH WITH KIA CUSTOMER SERVICE WAS TOLD THAT KIA ENGINEERS INSPECTED IT AND FOUND THAT PISTON ROD BROKE AND PUNCTURED THE BLOCK AND METAL SHAVINGS WERE FOUND IN THE OIL PAN. KIA FINALLY SAID THAT THEY WOULD "GOODWILL" THE COST OF THE ENGINE AND REIMBURSE THE MONTH THAT I WAS IN A RENTAL CAR, BUT THAT I WOULD HAVE TO PAY THE $1040 IN LABOR CHARGES FOR ENGINE REPLACEMENT. I WAS ALSO TOLD THAT IF THE ENGINE PROBLEM WAS EVER RECALLED, I WOULD BE REIMBURSED FOR THE LABOR CHARGES. IMMEDIATELY AFTER THE NEW ENGINE WAS PUT IN, I GOT A CHECK ENGINE LIGHT FOR P0420. BACK TO DEAN MCRARY AND THEY REPLACED THE CATALYTIC CONVERTER. I WAS TEMPORARILY HAPPY YESTERDAY TO SEE A RECALL ON THE CAT CONVERTER FROM APRIL 2019 THAT SHOWED IT WOULD CAUSE THE SAME ENGINE PROBLEM. CALLED KIA CUSTOMER SERVICE TO SEE IF I COULD BE REIMBURSED THE LABOR FEES AND WAS TOLD THAT THEY WOULD NOT THAT IT IS A TOTALLY DIFFERENT PROBLEM. MY EXACT ENGINE THAT FAILED WAS RECALLED BY HYUNDAI AND FOR OTHER MODELS OF KIA'S. I'M STILL DUMBFOUNDED THAT I HAVE TO EAT THIS LABOR COST AND DON'T KNOW WHERE TO TURN TO. I HAVE ALL THE PAPERWORK TO SHOW WHAT HAPPENED FOR BOTH THE ENGINE AND THE CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297585January 7, 2020
ELECTRICAL SYSTEM
HEADLIGHT CONNECTOR HAS SLIGHTLY OVERHEATED AND MUST BE REPLACED BECAUSE OF SLIGHT DEFORMITY. HEADLIGHT WORKS INTERMITTENTLY AT TIMES WHILE DRIVING, SOMETIMES NOT AT ALL. KIA IS AWARE OF THIS ISSUE BUT WILL NOT REPAIR WITHOUT CHARGING A FEE FOR VEHICLES OUT OF WARRANTY. THESE VEHICLES SHOULD BE RECALLED AND REPAIRED WITH NO COST TO CONSUMER, DUE TO THE FACT THAT SOME ARE FAILING WITHIN THE SPECIFIED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297671January 7, 2020
ENGINE
ON 2-2-17 I WAS DRIVING ON STATE HIGHWAY EE, WHICH IS A 2 LANE BLACKTOP WHEN MY KIA ENGINE DIED, I COASTED TO A NEARBY DRIVEWAY AND GOT OFF OF THE ROADWAY THE BEST I COULD, A TOW TRUCK HAD TO BE CALLED, AS THE ENGINE WOULD NOT START. THE CATALYSTIC CONVERTER HAD BLOWN APART AND WAS CLOGGING THE EXHAUST.. IN DOING RESEARCH, I SEE THERE IS A RECALL ON THE 1.6 ENGINES, BUT MINE IS A 2.0, WHY ARE THERE NO RECALLS ON THE 2.0 ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297674January 7, 2020
UNKNOWN OR OTHER
MY UVO RADIO IS FINE 1 DAY AND THE NEXT DAY IT NO LONGER HAS SOUND AND THE CLOCK DOESN'T WORK, I HAVE DONE A HARD RESET WITH NO RESULTS. WHEN RESEARCHING HOW TO FIX, I FIND OUT THIS IS A COMMON PROBLEM WITH THE KIA SOULS, WHY ISN'T THERE A RECALL FOR SO ,ANY COMPLAINTS ? I JUST GOT IN IT 1 DAY TO LEAVE HOME AND IT NO LONGER WILL WORK.. THE BACK UP CAMERA HASN'T WORKED FOREVER AND I BOUGHT THIS KIA BRAND NEW AND IN 2019 WHEN I WAS WASHING THE KIA AT THE CAR WASH THE COVER OF THE BACKUP CAMERA FELL OFF AND THEIR IS CORROSION ALL OVER IT, I WOULD THINK FROM A FAULTY SEAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297297January 6, 2020
ENGINE
WHILE DRIVING MY 2016 KIA SOUL GOING APPROX 60MPH MY CAR SORT JERKED LIKE IT WAS GONNA STALL BUT DIDN'T STALL INSTEAD FLASHED THE OIL LIGHT SYMBOL SEVERAL TIMES AND THEN THE CHECK ENGINE LIGHT CAME ON. I PULLED OVER JUST IN TIME FOR THE CAR TO STALL ON THE SIDE OF THE HWY AND THE CAR WAS MAKING A RATTLE SOUND UNDER THE ENGINE WHEN CRANKED SO I LEFT IT OFF. THE NEXT DAY I TOWED IT TO A KIA DEALERSHIP AND WAS ADVISED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A ROD COMING LOOSE IN THE ENGINE WHICH WOULD COST UPWARDS OF $6500-$7000. WHICH IS HALF OF WHAT I OWE THE BANK ON THE CAR UPON DOING SOME ONLINE RESEARCH I SEE THAT WELL OVER 616,000 OTHER CARS LIKE MINES HAVE REPORTED THE SAME ISSUE AND KIA HAS RECALLED THE 1.6 LITER ENGINE BUT NOT THE 2.0 LITER ENGINE IN MY CAR. WITH ALL THEIR CARS HAVING THE SAME EXACT ISSUE KIA NEEDS TO RECALL ALL OF THESE FAULTY ENGINES AND FIX THEM FREE OF CHARGE. FURTHER RESEARCH STATED THAT THE MANUFACTURER OF THESE ENGINES HAS HAD RECALLS OF THEIR ENGINES IN KIA'S AND HYUNDAI'S SINCE 2012 AND THERE ARE SEVERAL CLASS ACTION LAWSUITS FROM ANGRY CUSTOMERS. PLEASE ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297390January 6, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE CAR IN A SHOPPING MALL PARKING LOT THE VEHICLE STOPPED RUNNING. THE ENTIRE ELECTRICAL SYSTEM OF THE VEHICLE SHUT DOWN. NO ELECTRIC POWER IN THE VEHICLE WOULD WORK. THE ENTIRE ELECTRICAL AND COMPUTER SYSTEM IN THE VEHICLE SHUT DOWN. I WAS UNABLE TO RESTART THE CAR. THE LIGHTS, RADIO AND POWER WINDOWS DID NOT WORK. VEHICLE WAS TOWED TO KIA COUNTRY (SAVANNAH, GA) ON 12/23/2019. CONSUMER WAS INFORMED THAT THEY WOULD BE RESPONSIBLE FOR THE REPAIR. CONSUMER CONTACTED MANUFACTURER TO SEE IF VEHICLE WAS COVERED UNDER NHTSA #19V120, RECALL #SC176. CONSUMER IS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297517January 6, 2020
ENGINE
IN OCTOBER 2019, MY CAR LOST POWER AND AFTER GETTING IT TO KARP KIA IM ROCKVILLE CENTRE NY AFTER MUCH HASSLE KARP KIA REPLACED THE CATALYTIC CONVERTER. TWO DAYS AFTER I PICKED UP MY CAR I HAD MY OIL CHANGED AT JIFFY LUBE. 3 DAYS AFTER THE OIL CHANGE, THERE WAS NO OIL IN MY CAR AND THE BATTERY WAS DEAD. AFTER I TOOK THE CAR BACK TO THE DEALER AND TOLD THEM THAT THE PROBLEM WAS EXACTLY THE SAME AS THE RECALL, THEY WOULD NOT FIX IT BECAUSE THE ENGINE IS NOT A 1.6 BUT A 2.0 IT IS NOT COVERED UNDER THE RECALL. I HAVE 59000 MILES ON THE CAR. I SAW WHERE 2.0 ENGINES ON OTHER KIA MODELS WERE ADDED TO THE RECALL BUT NOT THE SOUL. I ALSO SEE OTHER COMPLAINTS ON THIS WEBSITE THAT ARE THE SAME AS MINE. PLEASE INVESTIGATE AND CONSIDER OUR COMPLAINTS BEFORE SOMEONE DIES. FYI, I STILL HAVE MORE THAN $10000 LEFT ON MY CAR NOTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297198January 5, 2020
SEATS, EXTERIOR LIGHTING
I PURCHASED A 2020 KIA SOUL BARELY 3 WEEKS AGO. FIRST ISSUE IS THE FRONT LIGHTS. THEY ARE CONSTANTLY FOGGY AND WITH HUMIDITY. TOOK CAR TO THE DEALER AND WAS INITIALLY TOLD THAT IT WOULD CLEAR UP ONCE HIGH BEAMS ARE TURNED ON FOR 30 MINUTES WHICH IS UNREALISTIC AS YOU CAN'T HAVE YOUR HIGH BEAMS ON WHEN THERE ARE CARS IN FRONT OF YOU. WAS THEN TOLD THEY SUBMITTED A TICKET TO KIA AS THIS IS THE SECOND UNIT THEY HAD WITH SAME ISSUE. SECOND ISSUE IS THE FRONT SEAT HEADRESTS. THEY PUSH THE HEAD TO FAR FORWARD AND CAUSES CONSTANT HEADACHE AND NECKACHE. THIS CAN'T BE ADJUSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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