Kia Soul Complaints

5,626 consumer complaints on file.

#11331417June 29, 2020
FUEL/PROPULSION SYSTEM
COLD IDLE SENSOR WILL CAUSE THE CAR TO REC AT A HIGH RPM. KIA HAS STATED THEY ARE AWARE OF THE ISSUE AND HAVE NO KNOW FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331467June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RIMROCK KIA LOCATED AT 4040 KING AVE W, BILLINGS, MT 59106, (866) 979-1682, WHERE THE CONTACT WAS INFORMED THAT THE ECU SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED HOWEVER, THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331526June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO KIA STORE ELIZABETHTOWN LOCATED AT 1501 N DIXIE HWY ELIZABETHTOWN, KY 42701, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331565June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED ONE QUART OF OIL FOR EVERY 2,500 MILES DRIVEN. THE VEHICLE WAS TAKEN TO KIA OF DAYTON LOCATED AT 8560 TROY PIKE, HUBER HEIGHTS, OH 45424, (877) 862-6928, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NEXT TAKEN TO MATT CASTRUCCI KIA LOCATED AT 3013 MALL PARK DR, DAYTON, OH 45459, (855) 250-8987, AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WHILE APPROACHING A TRAFFIC LIGHT, THE VEHICLE HESITATED AND SHUDDERED WITHOUT WARNING. THE CONTACT PULLED OVER AND WAITING FOR APPROXIMATELY 10 MINUTES BEFORE CONTINUING ON TO HER DESTINATION. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS OIL ON THE SPARK PLUGS, THERE WAS LOW COMPRESSION ON 3 CYLINDERS, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331600June 29, 2020
ENGINE
WHILE DRIVING MY CERTIFIED 2013 KIA SOUL ON A BUSY HIGHWAY IT SUDDENLY LOST ALL POWER. I WAS ABLE TO GET IT TO THE SIDE OF THE ROAD AND PUSH IT INTO A PARKING LOT. I OPENED THE HOOD AND FOUND OIL HAD EXPLODED EVERYWHERE SO I HAD TO HAVE IT TOWED TO MY HOME. A MECHANIC SAID THE ENGINE THREW A ROD THAT WENT THROUGH THE BLOCK, SO THE WHOLE ENGINE WOULD HAVE TO BE REPLACED. I HAD THE CAR SERVICED 2 MONTHS PRIOR TO THE FAILURE AND THEY DIDN'T ADVISE OF ANY ISSUES. AFTER CONTACTING THE DEALERSHIP WHERE I PURCHASED THE KIA SOUL THEY CONFIRMED KIA WAS ALREADY AWARE OF THIS PROBLEM AND SHOULD HAVE TOLD ME THERE WAS A RECALL ON MY VEHICLE BEFORE THE ENGINE WAS DAMAGED. WHEN I CONTACTED KIA THEY TOLD ME MY VEHICLE DIDN'T QUALIFY FOR THE RECALL, BUT SINCE THE FAILURE OF MY VEHICLE IS EXACTLY WHAT HAS HAPPENED ON OTHER VEHICLES I'M NOT SURE WHY MINE DOESN'T QUALIFY. I'M CURRENTLY WITHOUT A VEHICLE BECAUSE I DON'T HAVE THE FUNDS TO REPLACE THE ENGINE. I NEED DIRECTION ON WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331280June 28, 2020
ENGINE, VEHICLE SPEED CONTROL
CAR BURNS OIL AND TODAY LOST ALL POWER TO ENGINEAND MAKES A HORRIBLE SOUND WHILE IN MOTION ON TOWN STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331287June 28, 2020
ENGINE
CAR WAS AT 73,000 MILES AND I HAD ONLY HAD IT FOR ABOUT A YEAR AND DURING THIS TIME I HEARD A TICKING NOISE, RATTLING FROM THE ENGINE SO I GOT A OIL CHANGE. THE NOISE CONTINUED AND GOT LOUDER. ONE DAY ON THE FREEWAY THE NOISE GOT EXTREMELY LOUD THEN I HEARD A LOUD POP AND DIDN'T KNOW AT THE TIME BUT MY CAR BEGAN SMOKING AND SOMEONE THANKFULLY FLAGGED ME DOWN. I GOT OUT OF THE VEHICLE TO SEE ALL THE OIL COMPLETELY CAME OUT MY CAR WAS COMPLETE EMPTY OF OIL. MY ENGINE BLEW. I TOOK MY CAR TO A DEALERSHIP WHERE THEY JUST SENT A BILL $5000+ AND DIDN'T CHECK TO SEE THE REASON ON MY ENGINE BLOWING I BELIEVE IT'S PART OF THE RECALL EVEN THOUGH IT'S NOT SPECIFIC FOR MY VIN SINCE I LITERALLY JUST GOT THE VEHICLE IT'S ONLY 5 YEARS OLD THE ENGINE SHOULD NOT HAVE BLOWN UP LIKE THAT. I COULD HAVE BEEN SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331059June 26, 2020
ENGINE
WHILE DRIVING A 2014 KIA SOUL ON THE FREEWAY, THE ENGINE STARTED TO MAKE A SUDDEN AND LOUD POPPING SOUND. WHEN EXITING THE FREEWAY, THE VEHICLE LOCKED UP AND STALLED. IT WOULD NOT START BACK UP. I PURCHASED THE VEHICLE FROM KIA WITH 27K MILES ON IT. IT ONLY HAS 76K MILES ON IT NOW. I HAD IT TOWED TO THE LOCAL KIA DEALER WHO DIAGNOSED IT AS A SPUN BEARING OR ENGINE FAILURE. NO OBVIOUS SIGNS OF DAMAGE AND NO LEAKS. NO CHECK ENGINE LIGHTS OR ANY OTHER ISSUES PRIOR TO ENGINE FAILURE AND THE OIL WAS JUST CHANGED WITHIN THE LAST MONTH. NO STORED ENGINE CODES OR FAULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331167June 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR WAS IN MOTION GOING DOWN STREET THEN ENGINE STOPPED FROZE SHUT OFF WHILE DRIVING THROUGH MIDDLE OF INTERSECTION. TRIED TO RESTART CAR ONCE IT STARTED AGAIN ENGINE BEGAN A LOUD GRINDING NOISE LIKE PISTONS WERE READY TO EXPLODE. I DROVE HOME WITH THE ENGINE MAKE THE LOUD GRINDING NOISE AND STALLING CREATING UNSAFE DRIVING CONDITION. I SEE THAT THERE IS A 2015 KIA SOUL RECALL FOR GDI ENGINES BUT THE KIA HEADQUARTERS ARE SAYING THERE IS NO RECALL. THE CAR IS AT THE KIA SERVICE CENTER NOW AND THE FIRST THING THEY SAID IS THAT WE MAY NEED A NEW ENGINE. I FEEL THAT THIS IS A VERY UNSAFE IN THIS CAR AND I AM AFRAID OF KNOWN KIA SOUL ENGINE DEFECTS COULD PUT MY LIFE IN DANGER WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330780June 25, 2020
ENGINE
I WAS DRIVING AT APPROXIMATELY 55 MPH ON A LOCAL HIGHWAY AND THE CAR SHUTTERED. IMMEDIATELY AFTER THE SHUDDER THERE WAS A LOUD KNOCKING NOISE COMING FROM THE ENGINE. I CALLED RENALDO KIA IN SHELBY NC AND WAS ABLE TO DRIVE THE CAR THERE. ABOUT TWO MILES FROM THE DEALERSHIP THE CHECK ENGINE LIGHT CAME ON AND WAS ALERTED BY THE INTERNAL SYSTEM THAT THERE WAS AN ABNORMAL FAULT IN THE ENGINE. THE CAR HAD LESS THAN 78K MILES. THE SERVICE CENTER REP SAID THAT 2015 KIA'S WERE CONSTANTLY IN HER SHOP AND THERE WAS IN FACT 2 IN FRONT OF MINE FOR THE EXACT SAME ISSUE. I WAS TOLD THAT BOTH OF THESE CARS HAD MILEAGE EXCEEDING 100K MILES BUT THAT THIS WAS NOT A UNIQUE ISSUE FOR THIS MAKE AND YEAR. MY CAR'S ENGINE IS CURRENTLY BEING TORN APART AND I DO NOT KNOW EXACTLY WHAT THE FAILURE MODE WAS BUT WAS ADVISED BY THE SERVICE DEPARTMENT ITS MOST LIKELY GOING TO RESULT IN A REPLACED ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330918June 25, 2020
STEERING
STEERING WHEEL CLICKING WHEN TURNING LEFT OR RIGHT AND HAS PLAY IN STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330572June 24, 2020
FUEL SYSTEM, GASOLINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED THE EMISSIONS TEST DUE TO THE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE FUEL CAP WAS REPLACED AND THE CHECK ENGINE WARNING LIGHT WAS NO LONGER DISPLAYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330374June 23, 2020
ENGINE
WAS DRIVING THE CAR AT NORMAL SPEEDS WITH NO PRIOR ISSUES, ENGINE SEIZED UP. REQUIRED FLOORING TO ACHIEVE 25 MPH. STALLED REPEATEDLY. TOOK TO SHOP AND ENGINE DESTROYED, NO OIL FOUND WITH NO PRIOR LEAKS AND REGULAR CHANGES. NO PRIOR ENGINE TROUBLE/HISTORY. CAR HAS 68,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329995June 22, 2020
ENGINE
MY MOTOR ENGINE STARTED MAKING A KNOCKING SOUND AND START TO STOP MOVING TOOK IT NAPPA MECANICH AND WAS TOLD IT WAS NOT FIXABLE THE PART THAT IS THE PROBLEM HAS BEEN RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330025June 22, 2020
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING A KNOCKING NOISE OCCURRED COMING FROM THE ENGINE AS WELL AS SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE WAS CLOSED TO THE DEALER AND COASTED INTO SPRITZER KIA CLEVELAND (3414 BROOKPARK RD, CLEVELAND, OH 44134) WHERE THE VEHICLE WAS DIAGNOSED THAT A ROD WENT THROUGH THE SIDE OF THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERRED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), HOWEVER HER VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11330133June 22, 2020
ELECTRICAL SYSTEM
HEADLIGHTS RANDOMLY WILL FLICKER, AFRAID THEY WILL STOP WORKING WHEN DRIVING AT NIGHT. I NOTICE IT WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330153June 22, 2020
STEERING
THIS USED CAR WAS SOLD TO ME WITH UNFIXED RECALL. RECALL WAS NOT DISCLOSED AT TIME OF PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330220June 22, 2020
ENGINE
ENGINE FAILURE HAD TP REPLACE THE ENGINE LAST YEAR . NOW AGAIN HAVING ENGINE PROBLEMS. CAR STALLS WHEN TURNED ON . WHEN SITTING AT A STOP LIGHT IT SPUTTERS WHEN YOU STEP ON GAS IT BACK FIRES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330202June 22, 2020
ENGINE, UNKNOWN OR OTHER
WAS DRIVING ON THE FREEWAY AND JUST LOST ENGINE PRESSURE AND THE LIGHT CAME ON AND ENGINE DIED. POPPED THE HOOD AND SAW OIL ALL ON THE PASSENGER SIDE OF THE MOTOR. TOWED IT TO THE DEALER AND THEY SAID IT WAS THE ENGINE AND ITS NOT COVERED. SAW THE RECALL GOD THEM ABOUT IT AND THEY DID NOTHING BUT TELL ME THE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329732June 19, 2020
ENGINE
WHILE OUR DAUGHTER-IN-LAW WAS DRIVING OUR 2014 KIA SOUL ON THE HIGHWAY IT SHUT DOWN SHE COASTED OFF AN EXIT RAMP, CAR WOULD NOT RESTART. MECHANIC CHECKING IT SAID ENGINE IS BAD,OIL WAS CHANGED @ 5 WEEKS AGO AND LEVEL WAS GOOD. NO WARNING SIGNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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