Kia Soul Complaints

5,626 consumer complaints on file.

#11344302August 10, 2020
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT WORKS INTERMITTENTLY, IF YOU TWIST WIRES A CERTAIN WAY, THE HEADLIGHT TURNS ON. SUSPECT THE CONNECTOR OVERHEATED AND MELTED PREVENTING IT FROM MAKING A SOLID CONNECTION TO BULB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344168August 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM
IN OCTOBER OF 2019,I STARTED HAVING TROUBLE WITH MY 2015 KIA SOUL ACCELERATING. IT WOULD BOG DOWN AND I HAD TROUBLE GETTING IT TO SHIFT INTO OVERDRIVE. I TOOK IT INTO THE KIA DEALERSHIP IN IDAHO FALLS` AND THEY SAID THE CATALYTIC CONVERTER WAS PLUGGED, WARPED AND VERY HOT. THEY TOLD ME I HAD TO REPLACE THE PART BUT THERE WERE NO CATALYTIC CONVERTERS TO BE FOUND IN THE UNITED STATES. APPARENTLY, DUE TO A RECALL EVERYONE WAS HAVING THEIR CARS FIXED. THE DEALER FOUND ONE IN SEATTLE THAT I HAD TO PAY TO HAVE SHIPPED. THE TOTAL REPAIR, INCLUDING SHIPPING, WAS CLOSE TO $2000.00. THE REPAIR WAS PERFORMED IN DECEMBER 2019. THEN IN JUNE 2020, ON A TRIP TO SALT LAKE, MY CAR STARTED BLOGGING DOWN AGAIN. MY CHECK ENGINE LIGHT CAME ON. I HAD SOMEONE LOOK AT THE CODE AND THEY SAID THE ENGINE WAS 'MISFIRING'. A SHORT TIME LATER, MY CAR BOGGED DOWN ON THE WAY HOME AND I COULD NOT GO MORE THAN 40 MPH ON THE FREEWAY. I HAD TO DRIVE 35 MILES WITH MY HAZARDS ON. I TOOK IT TO A LOCAL DEALER AND HE DIAGNOSED IT AS A BAD CATALYTIC CONVERTER. I DECIDED TO TAKE IT BACK TO THE DEALERSHIP THAT REPLACED THE CATALYTIC CONVERTER JUST SIX MONTHS AGO. NOW THEY SAY MY ENGINE IS DAMAGED AND I HAVE TO REBUILD THE ENGINE OR GET A NEW CAR. IT SEEMS SUSPICIOUS THAT I AM EXPERIENCING THE EXACT SAME ISSUES COVERED BY THE RECALL ON ALL 2015 KIA SOUL BASE MODELS BUT MY PLUS MODEL IS NOT COVERED. 'NHTSA CAMPAIGN ID: 19V120000 REPORT DATE: FEB 21, 2019 CONSEQUENCE: PISTON DAMAGE MAY RESULT IN AN ENGINE STALL, INCREASING THE RISK OF A CRASH. A BROKEN CONNECTING ROD MAY PUNCTURE THE ENGINE BLOCK ALLOWING ENGINE OIL TO ESCAPE. THE LEAKING OIL MAY CONTACT THE EXHAUST, INCREASING THE RISK OF A FIRE.' I BELIEVE MY CAR HAS THE SAME CATALYTIC OVERHEATING PROTECTION ENGINE CONTROL UNIT LOGIC IS ALSO FAULTY AND NEEDS TO BE INCLUDED IN THE RECALL WHICH INCLUDES GETTING A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344214August 9, 2020
AIR BAGS
I WAS REAR ENDED ON THE 91FREEWAY IN CALIFORNIA.I WAS ALMOST AT A COMPLETE STOP DUE TO TRAFFIC.I WAS HIT SO HARD FROM THE BACK THAT I WAS THROWN INTO VEHICLE IN FRONT OF ME.MY DAUGHTER AND I WERE IN THE CAR.MY CAR IS A TOTAL LOSS.NOT ONE SINGLE AIR BAG DEPLOYED.BUT BY THE GRACE OF GOD WE ESCAPED WITH MINOR INJURIES.BY THAT I MEAN WERE ALIVE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11344092August 8, 2020
ELECTRICAL SYSTEM
I WAS COMING BACK FROM A ROAD TRIP 7/26 AND THE CAR STARTING MAKING A KNOCKING NOISE I NEVER HEARD BEFORE THIS CAR WAS VERY NEW TO ME WITH NO ISSUES OR RECALLS PER THE CARFAX REPORT I JUST BOUGHT IT 5/7/2020 AND I PULLED OVER POPPED THE HOOD OF THE CAR AND THE CAR HAD A SMALL FIRE ALREADY IGNITED , I RAN BACK INTO THE CAR TO GET MY CELL PHONE AND THE CAR WAS ALREADY ENGULFED IN A FLAME SECONDS LATER IT WAS A FULL FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11344118August 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I JUST BOUGHT MY CAR IN APRIL AND WITH REGISTRATION PAPERS I RECEIVED RECALL PAPERS STATING 2 RECALLS FOR MY VEHICLE I DIDN'T THINK IT WAS LEGAL TO SELL VEHICLE WITHOUT HAVING IT FIXED.?? NEXT I. TAKE MY VEHICLE TO KIA DEALER ON MONDAY AUGUST 3 TO FIX RECALLS THEY.SAID.NO CODES SHOW.. I DRIVE HOME 45 MINI AWAY. CAR DIES. INEXT MORNING.IT.DIES.AGAIN WONT START.. I LOOKS UNDER THE HOOD AND THERE.IS A.WIRE BURING THROUGH MY FUS BOX WHICH WAS NOT THERE BEFORE AND NOW I HAVE NO.POWER TO MY VEHICLE AND SOMETHING ISN'T RIGHT I KNOW THAT WIRE WASN'T THERE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343985August 7, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE A 2018 KIA SOUL+ AND RECENTLY THERE IS A BURNING SMELL COMING FROM THE CAR ESPECIALLY WHEN THE A/C IS ON. I TOOK MY CAR TO THE DEALER REGARDING THE PROBLEM, BUT WAS TOLD THAT THEY DID NOT SEE ANYTHING WRONG OR SMELL ANYTHING BURNING ON THE CAR. THE PROBLEM HAPPENS MOSTLY WHILE DRIVING ON THE HIGHWAY. I'M AFRAID THAT THE CAR IS GOING TO CATCH ON FIRE. THE CAR ALSO LOSES POWER WHILE DRIVING EX. I CAN BE DRIVING 60 MILES AND ALL OF A SUDDEN THE CAR STARTS TO DECREASE IN SPEED AND YOU HAVE TO RAVE UP THE CAR TO GET IT GOING AGAIN. NOT GOOD AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343994August 7, 2020
ENGINE
MY DAUGHTER WAS DRIVING HER 2014 KIA SOUL 2.0 GDI HOME FROM WORK THIS AFTERNOON WHEN SHE SAID WITHOUT WARNING THE ENGINE HESITATED THEN STARTED KNOCKING, SHE MADE IT HOME BUT AT GREAT RISK TO HER SAFETY. I CHECKED THE OIL AND IT DID NOT SHOW ON THE STICK.I HAD TO ADD 3.5 QTS. ENGINE CONTINUES TO KNOCK VERY LOUDLY AND HAS NO POWER. OIL WAS CHANGED ONLY TWO MONTHS AGO.THERE ARE NO VISIBLE LEAKS AND THERE IS EVERY INDICATION THAT THE ENGINE HAS BURNED THE OIL. AFTER DOING SOME RESEARCH I SEE THAT THERE HAS BEEN NUMEROUS RECALLS FOR KIA ENGINES BECAUSE OF ENGINE FAILURE AND OIL BURING. I DON'T UNDERSTAND WHY THIS PARTICULAR ENGINE HAS NOT BEEN RECALLED? HOW MANY COMPLAINTS DOES IT TAKE? NOW SHE HAS A UNDRIVABLE CAR THAT IS ALSO NOT PAID FOR. WARRANTY HAS ALSO EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343594August 6, 2020
ENGINE
WAS DRIVING MY 2013 KIA SOUL AND IT THREW A ROD AND MY ENGINE LOCKED UP. I FOUND OUT THAT THERE WAS A RECALL ON THE CATALYTIC CONVERTER. DEALERSHIP SAID THEY TRIED TO RUN A DIAGNOSTIC AND IT SAID ENGINE FAILURE AFTER THEY REPLACED THE RECALLED CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343744August 6, 2020
POWER TRAIN
ON A HIGHWAY AT SPEED, SUDDEN LOSS OF POWER ACCOUNT PISTON CONNECTING ROD FAILURE WHICH PUNCTURED THE ENGINE BLOCK WITH TOTAL LOSS OF OIL WHICH GREATLY INCREASES RISK OF FIRE FROM HOT EXHAUST COMPONENTS. VERY SIMILAR TO KIA'S SC176 RECALL, BUT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THAT RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343788August 6, 2020
ENGINE
WHILE IN PARK OR WHEN DRIVING AND THE BRAKES ARE PUSHED DOWN FOR RED LIGHTS AND SUCH THE CAR WILL SHAKE AND 'SKIP' UNCONTROLLABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343391August 5, 2020
EXTERIOR LIGHTING
IT DOES THIS STATIONARY AND IN MOTION LIGHTS GO OFF AND SOMETIMES FLICKER WHEN TURNING OF TURNING SIGNALS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343442August 5, 2020
ENGINE, POWER TRAIN
WAS DRIVING CAR AND IT LOST POWER WHILE ON HIGHWAY. CAUSING CARS TO SWERVE TO AVOID HITTING ME. AFTER GOING TO SHOP FOUND OUT IT WAS THE CATALYTIC CONVERTER. CAR WAS ALSO BURNING OIL AND MISFIRING. HAD THE 3 AND 4 COIL RELPACED ,SPARK PLUGS , BUT STILL NOT ABLE TO FIGURE OUT WHAT US CAUSING OIL TO BURN. CAR HAD REGULAR OIL CHANGES. KIA BASICALLY SAID THAT AFTER I FIX THE COILS CAR WOULD BE FINE . WELL IT'S NOT STILL DOING THE SAME THING. I WAS INFORMED THAT IT JUST NEEDS A NEW ENGINE. KIA HAS REFUSED TO HONOR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343458August 5, 2020
ENGINE
MY CAR BURNS OIL BAD. I HAVE TO PUT OIL IN IT EVERY 1500. MILES.IT HAS CUT OFF ON MANY OCCASIONS, VERY DANGEROUS.THE CHECK ENGINE LIGHT COMES ON OFTEN WHEN IT GETS LOW ON OIL, NEVER THE OIL LIGHT. THE CAR HAS 124,000. MILES ON IT, IT SCARES ME EVERY DAY. I TRAVEL ALOT ABOUT 225. MILES A WEEK. IS THERE ANY HELP ?? THANKS [XXX]. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343546August 5, 2020
SERVICE BRAKES, STEERING
THE BRAKES' VACUUM CHAMBER OR A VALVE HAVE GONE BAD. THE PEDDLE IS HARD TO PRESS WHEN VEHICLE IS CRANKED AN BAKING OUT. ALSO, NOTICED WHEN IDLING, THE BRAKE BECOMES STIFF AFTER A SLIGHT DEPRESSION OF THE PEDAL. SOMETIMES THE CAR CANNOT BE STARTED AS THE BRAKE PEDAL CANNOT BE DEPRESSED FAR ENOUGH TO ALLOW THE START BUTTON TO WORK. OVER TIME, THE FRONT STEERING HAS BECOME LOOSE AND WOBBLILIY, CAUSING THE DRIVER TO OVER CORRECT STEERING TO KEEP THE CAR STRAIGHT ON THE ROAD. THE VEHICLE HAS 62,000 MILES ON IT, IT SHOULDN'T BE HAVING THESE TYPES OF PROBLEMS THIS SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343375August 4, 2020
ENGINE
SOMETHING IS KNOCKING OR TICKING IN THE MOTOR FEELS LIKE UNDER MY FEET OF DRIVERS FLOOR BOARD. HAVE KEPT REGULAR OIL CHANGES ND IT STARTED OFF BY SPITTING AND SPUTTERING WHEN I WOULD COME TO A STOP TO NOW TICKING. WENT TO START IT THE NEXT MORNING TO GO TOO WORK AND IT SOUNDED AWFUL SO I DIDNT DRIVE IT. NOW WHEN I START IT THE BATTERY LIGHT IS ON AND CHECK ENGINE LIGHT IS ON AND IT WILL START FOR ABOUT 3 SEC AN SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343183August 4, 2020
STEERING
STEERING WHEEL CLICKING WHEN TURNING LEFT OR RIGHT AND HAS PLAY IN STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342929August 3, 2020
ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO STATED THAT WHILE DRIVING ON A CURVE AND WHEN MAKING TURNS AND GOING OVER SPEED BUMPS, THE STEERING WHEEL MADE AN ABNORMAL SOUND. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343004August 3, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE PISTON BLEW WITHOUT WARNING AND CAUSED OIL TO LEAK INTO THE ENGINE AND CAUSED THE ENGINE TO BURN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) THE VEHICLE WAS TAKEN TO THE STOKES KIA DEALER (202 S GOOSE CREEK BLVD, GOOSE CREEK, SC 29445) WHERE IT WAS STATED THAT NO CODES WERE FOUND AND THEREFORE THE ENGINE WOULD NOT BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE ENGINE WAS PURCHASED USED AND DID NOT QUALIFY FOR A REPLACEMENT UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.*DT*DT*JB*DT*AS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11343107August 3, 2020
ENGINE
I STOPPED AT A RED LIGHT AND MY CAR CUT OFF. I WOULD NOT CRANK BACK UP. THE. MECHANIC SAID THE TIMING CHAIN BROKE. MY CAR WILL NEED A NEW MOTOR. I HAVE ONLY 80,000 MILES. NEVER HAD ANY PROBLEM AND LOVED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342762August 2, 2020
SERVICE BRAKES, ENGINE, SUSPENSION
IT'S RUNNING DIFFERENT MAKES STRANGE NOISE AND HAS ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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