Kia Soul Complaints

5,626 consumer complaints on file.

#11428795August 12, 2021
ENGINE
The contact owns a 2020 Kia Soul. The contact received a recall notification for NHTSA Campaign Number: 21V259000 (Engine) however, the dealer advised the contact to call back in two months to set up a recall repair appointment since the dealer was already booked for repair dates. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428832August 12, 2021
ENGINE
The car started making a squeaky noise checked to see if it was the brakes or anything else, nothing everything appears fine. Hera the noise again have it checked out turns out car has no oil what do ever. I have my car serviced every 3 m as it should be even before the miles I know and have read and other articles about the oil just disappearing, my car only has 53, 000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428851August 12, 2021
ENGINE
The contact owned a 2020 Kia Soul. The contact stated while she was at the stop light, the vehicle inadvertently stalled and lost power. The check engine warning light illuminated. The contact stated she was able to restart the vehicle and drove to her destination. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated shortly after receiving notification for NHTSA Campaign Number: 21V259000 (Engine) the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not complete the recall repair because no issues were found when the vehicle was test driven. The manufacturer was made aware of the failure but provided no assistance. A case was opened. The vehicle was not repaired and was traded in for another vehicle. The approximate failure mileage was 13,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428673August 11, 2021
ENGINE
The contact owns a 2020 Kia Soul. The contact stated while she was at the stop light, the light turned green, the accelerator pedal was depressed however, the vehicle hesitated to respond. The vehicle failed to exceed 2 mph while driving. There were no warning lights illuminated. The contact stated she depressed the accelerator pedal with force and the vehicle accelerated, and she was able to drive to her destination. The vehicle was not diagnosed nor repaired. The contact stated that the failure reoccurred while driving. The contact received a notification for NHTSA Campaign Number: 21V259000 (Engine) however, the dealer informed the contact that they would be able to inspect the vehicle in approximately two months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 10,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428732August 11, 2021
ENGINE
My husband was exiting the highway when the engine began to sputter and then "explode" into a cloud of smoke from the engine and tail pipe. There was a oil smell. The car was towed to the local Firestone where my husband was told the engine now has a hole in it. Just a few months ago the engine was worked on because one of the cylinders had frozen. Recalls were taken care of prior to our moving to Dallas from San Antonio. If there were more needed, we received no notification despite having service done on this vehicle several times over the past year. My husband could have been on the highway when the engine blew and ended up in a major accident. There were no warning lights to indicate the car had a problem before it blew.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428600August 10, 2021
ENGINE
Around 65000 miles, While driving the engine just lost power and started knocking. There are a lot of forums with the same model with the same compliant and issue. even the Kia dealship says there is a problem with these engines. They are recommending a new engine I am afraid to have my family in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428293August 9, 2021
ENGINE
My engine oil is running completely out (has happened a few times now) long before it is due for another oil change. Several times I have taken it in to a mechanic, and was told that my car is just burning up the oil very quickly; no leaks have been detected, and I have been told I need to notify the manufacturer. I first noticed the issue when braking, and my oil light would flicker on and off. I originally thought it was some electrical issue, but it turns out my oil was just completely empty. Pretty dangerous, considering it can excessively heat up the engine and eventually lead to a fire (which I have read about happening on numerous occasions with other Kia Souls).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428148August 7, 2021
UNKNOWN OR OTHER
The car started knocking at 65 mph while excelling to 70 the engine then had a loud bang and the engine block broke apart and spilled oil on to manifold almost starting a fire I have been informed that the engine is recalled for piston rings. This is an extremely dangerous situation. LUCKILY I managed to exit highway and not engulfed in flames. So far Kia has been unwilling to assist me and I also purchased an extended warranty with Automotive Protective Corporation in Atlanta Ga. and no body is helping me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428000August 6, 2021
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the mechanic cleared the warning light. There was no code for the catalytic converter. The vehicle was not repaired however, the recall was closed. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428055August 6, 2021
UNKNOWN OR OTHER
While driving, my 2015 Kia Soul lost all power and I had to coast it into a parking lot. Immediately, I checked all fluids and nothing seemed out of the normal. Had to have my vehicle towed to a garage. Upon a mechanic inspection, cylinders #1 and #4 lost compression. This car is only 6 years old and is welled maintained. I do not know how this happened or know how 2 cylinders lose compression at the same time. Gateway Kia in North Brunswick, NJ told me there is nothing they can do. I find it hard too believe that a 6 year old car with only 95,000 can just die. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428125August 6, 2021
UNKNOWN OR OTHER
This is the second time I have had to take my vehicle in to have the speed sensors fixed. Now Kia is trying to charge me $400+ for something that is obviously a defect within the system. They have failed to respond to my many complaints, and I am hoping you all can do an investigation as to why I am having continued issues with the speed and traction sensors. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427879August 5, 2021
SERVICE BRAKES
The contact owns a 2017 Kia Soul. The contact stated that while driving at approximately 25 mph, the brake pedal was depressed but failed to stop the vehicle. The contact mentioned that her foot was taken off the brake pedal and that she had to repeatedly pump on the brake pedal to stop the vehicle. In addition, the brake pedal traveled to the floorboard and there was a delay with stopping the vehicle. The dealer was contacted and informed of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427898August 5, 2021
ENGINE
Had knock sensors replaced twice and engine is still knocking. Been noticing in the news and media that these cars are catching on fire and the knock sensors were designed to go into limp mode so it doesn’t catch on fire and I’m stuck with it and can’t drive it anymore because it’s in limp mode. The check engine light is flashing for the knock sensors p1326. I need help with getting Kia to get this fixed. It’s not safe to drive on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427599August 3, 2021
UNKNOWN OR OTHER
The contact owns a 2016 Kia Soul. The contact stated while driving 50 mph, the vehicle began to jerk upon depression on the accelerator pedal as the check engine warning light. Despite the failure, the contact was able to drive the vehicle home. Upon startup of the vehicle the next day, the contact stated that an abnormal knocking sound was emitted from the engine. The contact called her independent mechanic who informed her that her vehicle may have been placed under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and referred her to a local dealer. The contact had the vehicle towed to a dealer but was informed that her vehicle was not included in the recall. The manufacturer was also notified of the failure but offered no further assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 61,056.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427621August 3, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph, the contact slowed down then merged into another lane when the vehicle decelerated inadvertently and would not accelerate above 2 mph. Another vehicle crashed into the middle of the front and rear passenger’s side door frames of the vehicle, which caused the doors to not be able to open. No medical attention was received. A police report was filed. The vehicle was taken to the dealer and diagnosed that the catalytic converter was clogged. The vehicle was not repaired. The vehicle was then taken to another dealer Spradley Kia (2145 HWY 50 West, Pueblo, CO 81008) and a product improvement campaign and ECU software update was performed however, the failure recurred. The contact was made aware that the VIN was included in NHTSA campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the dealer Spradley Kia did not perform the recall repair. The manufacturer was made aware of the failure but informed the contact that previous vehicle owner had not taken the vehicle in for the recall repair. The manufacturer offered no further assistance. The failure mileage was 122,698.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11427451August 2, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Kia Soul. The contact stated while driving 55 mph and attempting to accelerate to pass a semi-truck in the left lane, the vehicle failed to accelerate. The contact stated that the overheating warning light was illuminated. The contact exited the highway and parked on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The contact towed the vehicle to her residence. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 112,187.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427460August 2, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated she had to add additional oil to the vehicle two weeks before needing the maintenance on the vehicle. The contact stated no warning light was illuminated. The contact stated that she did not locate any oil leaks. The contact took the vehicle to the local dealer, and it was diagnosed with needing an oil consumption test to be performed. The manufacturer had been informed of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427492August 2, 2021
UNKNOWN OR OTHER
The contact owns a 2016 Kia Soul. The contact stated that the vehicle would not accelerate above 5 mph and would stall with the check engine warning light illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427280July 31, 2021
ENGINE
On Tuesday July 27 2021, we noticed that the oil light was flickering at idle on our 2017 Kia Soul. We called a dealership and they recommended that we have the car towed to their service department. We received confirmation that the car arrived at the dealership at 1.32 pm on Tuesday July 27 2021. We’d like to note that our 2017 Kia Soul had approximately 20,000 miles on it at this time. The dealership ran diagnostics on car and found nothing wrong. They also drove the car and said that they saw no indication of a problem (no flickering oil light). They said that the oil looked dark and thin. We had checked the oil the day before and it looked yellow to gold in color. We were not shown any evidence that the oil was dark, only the word of the service department. We had the car serviced and then picked it up from the dealership. 10 minutes or so after picking the car up from the dealership, on Colorado Highway 58 heading west, just outside Golden, CO, there was a loud knocking noise and the check engine and oil pressure lights starting blinking. Seconds later, the car lost power, and then stalled. My husband was able to steer it to side of the highway, where we waited more than three hours for roadside assistance from Kia before having to leave the car to get somewhere safe. The outside temperatures were 90 degrees of more and our child, who was with us, is very sensitive to high temperatures. We are waiting to hear from the dealership (Kia towing somehow managed to cancel the tow order and left the car on the side of the road all night) and do not yet know the exact nature of the engine failure but the car is undriveable. The fact that the engine stalled and died on the highway, traveling at a speed of 55 mph, is incredibly dangerous and put my husband at extreme risk for an accident or the infamous Kia engine fire. All of this happened just minutes after picking up a car that we were told had no issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427312July 31, 2021
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ENGINE
My car just stopped without warning.. Kia dealership states it need a catalyst converter and 02 sensor.. no engine light came on.. it just stopped.. after they put an software for 50000 incase the engine fail.. well my catalyst converter fail.. without any warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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