Kia Soul Complaints (2012)

516 consumer complaints on file.

#11355503September 17, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING CAR IS RANDOMLY STALLING . VISITED SEVERAL SERVICE INCLUDE KIA SERVICE AS WELL NOBODY KNOWS WHATS WRONG. IT'S DANGEROUS TO DRIVE WHEN DURING DRIVING THE CAR JUST STALLS ALL OF THE SUDDEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354277September 10, 2020
ENGINE
ON OR ABOUT JUNE 27, 2013, I HAD ABOUT 58,000 MILES ON MY VEHICLE AND WHILE ON THE FREEWAY I NOTICED A SLIGHT HESITATION AND THEN A LIGHT KNOCKING IN THE ENGINE. ENGINE LIGHT CAME ON, SO I HAD THE CODE READ AND IT IDICATED THAT THE KNOCK SENSOR WAS BAD. I HAD IT REPLACED AND STILL HAD THE KNOCKING NIOSE AND ENGINE LIGHT ON. HAD THE CODE READ AGAIN AND IT IDICATED THAT IT WAS THE KNOCK SENSOR, SO I REPLACED IT AGAIN. ENGINE LIGHT WENT OUT BUT THE KNOCKING CONTINUED FOR SEVERAL MONTHS. THEN IT STARTED STALLING AT STOPS, ALSO ENGINE WAS RUNNING ODD AND NOT HAVING POWER. ENGINE LIGHT CAME BACK ON AND THIS TIME THE CODE INDICATED THAT IT WAS THE CRANK SENSOR. I REPLACED IT AND THE ODD RUNNING STOPPED. THE ENGINE STILL STALLS ON OCCASION IT STALLS EVEN WHILE DRIVING. I'VE HAD BOTH RECALLS COMPLETED ON MY VEHICLE, AND WAS TOLD BY: ARAPAHOE KIA, (9701 E ARAPAHOE RD, CENTENNIAL, CO 80112) AFTER THE CATALITIC CONVERTER RECALL WAS COMPLETED, THAT I SHOULD GET THE ENGINE FLUSHED AND IF IT STILL CONTINUED, I HAD TO HAVE ENGINE REPLACED AT MY COST. TO SAY THE LEAST, THAT AFTER 241,436 MILES, IT IS STILL KNOCKING, USING OIL. I THINK THE CATALITIC CONVERTER HAD SOMETHING TO DO WITH THIS ISSUE, BUT YOU KNOW HOW DEALERSHIPS TREAT CUSTOMERS, LIKE THEY DON'T KNOW ANYTHING. I'M A MECHICAL ENGINEER INSPECTOR, SO GOOD LUCK WITH YOUR KIA SOULS, I THINK THERE SHOULD BE A RECALL ON ALL 1.6L ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352082August 30, 2020
STEERING
CLUNKING WHEN TURNING, NOW THE STEERING COLUMN IS LOOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349920August 17, 2020
ENGINE
7/22/20 - CAR DRIVEN TO FIRESTONE STORE #005738, NEWPORT, KY TO PURCHASE 2 NEW TIRES AND AN ENGINE COURTESY CHECK WAS PERFORMED - FIRESTONE ID #7046930 - NO ENGINE LIGHTS, NO SAFETY WARNINGS, MILEAGE 77,071 MILES ON CAR. 7/27/20 - THE CAR STOPPED RUNNING WHILE BEING DRIVEN - CAR WAS TOWED TO FIRESTONE, MASON, OH. 7/29/20 - THEY EXAMINED THE CAR, MILEAGE 77,398. THE ENGINE HAD A ROD BLOW THROUGH THE OIL PAN CAUSING ALL OF THE OIL TO DRAIN FROM THE CAR. THEY ALSO RAN A DIAGNOSITC ON THE CAR AND THE MECHANIC GOT A READING OF CODES: P0300 - RANDOM MULTIPLE PISTONS MIS FIRE, P0303 - CYLANDER #3 MIS FIRING. THIS IS SIMILAR TO A CURRENT RECALL ON 2012-2016 KIA SOULS - RECALL #19V120000. [VEHICLES EQUIPPED WITH 1.6LGASOLINE DIRECT INJECTION (GDI) ENGINES. HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE CALYTIC CONVERTER POSSIBLY RESUTLING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE.] PER KIA, CONSEQUENCES OF THIS POSSIBLE CONVERTER FAILURE CAN CAUSE THE ROD TO PUNCTURE THE ENGINE AND CAUSE THE OIL TO DRAIN OUT. WE CHECKED WITH THE RECALL SITE TO VERIFY IF THE VEHICLE VIN# WAS LISTED FOR THE RECALL. THE KIA DEALERSHIP HAS STATED THAT THE VEHICLE DID NOT QUALIFY BECUASE THE P0420 CODE DID NOT DISPLAY. THEY DID NOT VISUALLY INSPECT THE CATALYTIC CONVERTER OR COULD NOT RUN A HEAT TEST ON THE ENGINE SINCE THE VEHICLE WOULD NOT RUN. WE ARE REQUESTING THAT THIS VEHICLE BE CONSIDERED PART OF THE RECALL BECUASE WHAT HAPPEND TO OUR VEHICLE IS THE SAME AS WHAT HAPPENS TO VEHICLES INVOLVED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348566August 11, 2020
ENGINE
I DISCOVERED THIS RECALL (SC176) (19V120) ONLINE AND WAS NEVER CONTACTED BY THE MANUFACTURE. THE ENGINE THROUGH A PISTON ROD JUST AS THE RECALL STATES THAT COULD HAPPEN AND IT DID. WE REGULARLY CHANGED THE OIL AND KIA IS NOT GOING TO HONOR THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344118August 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I JUST BOUGHT MY CAR IN APRIL AND WITH REGISTRATION PAPERS I RECEIVED RECALL PAPERS STATING 2 RECALLS FOR MY VEHICLE I DIDN'T THINK IT WAS LEGAL TO SELL VEHICLE WITHOUT HAVING IT FIXED.?? NEXT I. TAKE MY VEHICLE TO KIA DEALER ON MONDAY AUGUST 3 TO FIX RECALLS THEY.SAID.NO CODES SHOW.. I DRIVE HOME 45 MINI AWAY. CAR DIES. INEXT MORNING.IT.DIES.AGAIN WONT START.. I LOOKS UNDER THE HOOD AND THERE.IS A.WIRE BURING THROUGH MY FUS BOX WHICH WAS NOT THERE BEFORE AND NOW I HAVE NO.POWER TO MY VEHICLE AND SOMETHING ISN'T RIGHT I KNOW THAT WIRE WASN'T THERE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342929August 3, 2020
ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO STATED THAT WHILE DRIVING ON A CURVE AND WHEN MAKING TURNS AND GOING OVER SPEED BUMPS, THE STEERING WHEEL MADE AN ABNORMAL SOUND. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342743August 1, 2020
FUEL/PROPULSION SYSTEM
MY CAR IS STALLING A LOT I CHANGE THE FUEL INJECTORS AND IT KEEPS STALLING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342514July 31, 2020
UNKNOWN OR OTHER
REFRIGERANT OIL LEAKING FROM AC COMPRESSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340669July 21, 2020
ENGINE
BURNING OIL, MECHANIC DID ANOTHER ENGINE FLUSH TO CLEAN BUILDUP, AFTER I PICKED UP THE CAR, CHECK ENGINE LIGHT CAME ON AND NOW IT'S THE CATALYTIC CONVERTER, MECHANIC STATED IT NEEDS TO BE REPLACED. I CONTINUED TO HAVE PROBLEMS WITH BURNING OIL WITH THIS ENGINE AND NOW THE CAT NEEDS REPLACING, THIS IS A VERY EXPENSIVE REPAIR, I LOVE MY SOUL BUT THIS ENGINE HAS BEEN NOTHING BUT TROUBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340217July 19, 2020
ENGINE
BLUE SMOKE COMING OUT OF THE EXHAUST PIPE WHEN CAR IS IN USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338100July 8, 2020
ENGINE
WHEN YOU GO TO TURN ON THE CAR IT STALLS AS IF THE STARTER DOES NOT WORK AFTER 2 TRIES IT TURNS ON ONLY THE RPMS DOES NOT MOVE AND THE CAR SHAKES VERY VIOLENTLY SO I STOP TURN THE CAR OFF AND THEN ON AND NO PROBLEM ONLY WHEN AT A LIGHT OR STOPPED IN DRIVE-THRU THE CAR WILL TURN OFF NO POWER YOU TURN IT ON AGAIN AND EVERYTHING IS GOOD FOR A LITTLE WHILE THEN IT DOES THE SAME OVER AND OVER AGAIN. THE CHECK ENGINE LIGHT GOES ON AND OFF WHEN I TOOK THE CAR TO THE KIA DEALERSHIP IN PUEBLO THEY SAID IT WAS AN OLD CODE NOT TO WORRY YET THE CAR GIVES ME TROUBLE STILL AND MAKES A WEIRD CLICKING NOISE WHEN I TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330572June 24, 2020
FUEL SYSTEM, GASOLINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED THE EMISSIONS TEST DUE TO THE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE FUEL CAP WAS REPLACED AND THE CHECK ENGINE WARNING LIGHT WAS NO LONGER DISPLAYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330025June 22, 2020
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING A KNOCKING NOISE OCCURRED COMING FROM THE ENGINE AS WELL AS SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE WAS CLOSED TO THE DEALER AND COASTED INTO SPRITZER KIA CLEVELAND (3414 BROOKPARK RD, CLEVELAND, OH 44134) WHERE THE VEHICLE WAS DIAGNOSED THAT A ROD WENT THROUGH THE SIDE OF THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERRED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), HOWEVER HER VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11330220June 22, 2020
ENGINE
ENGINE FAILURE HAD TP REPLACE THE ENGINE LAST YEAR . NOW AGAIN HAVING ENGINE PROBLEMS. CAR STALLS WHEN TURNED ON . WHEN SITTING AT A STOP LIGHT IT SPUTTERS WHEN YOU STEP ON GAS IT BACK FIRES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328991June 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE BEEN HAVING MY CAR STALL AT STOPLIGHT SINCE THE MIDDLE OF MAY. I COMPLAINED ON HERE BECAUSE THERE ARE NO RECALLS ON MY CAR BUT ON THE SAME MAKE AND MODEL SOME IN THE SAME YEAR AS MINE DOES HAVE RECALLS. THEN IT STARTED TO STALL WHILE DRIVING. THEN I TOOK VIDEO ON MY PHONE OF HAVING TO RESTART IT AND THE RPMS DID NOT WORK AT ALL. I TOOK THE ADVICE FROM ONE OF THE PHONE NUMBERS ON HERE AND THEY TOLD ME TO TAKE IT TO A KIA DEALER.THE KIA DEALER SAID THERE IS NOTHING WRONG AND NO CODES, AND NO LIGHTS ON THE DASH. TODAY IT DIED 3 TIMES THE THIRD TIME WAS TURNING LEFT ONTO A 55 MPH ROAD. THANK GOD THE DRIVER COMING SAW ME AND MY HAZARDS. YESTERDAY I HAD A FRIEND DRIVE IT AND IT DID THE SAME THING DIED AT LIGHTS AND WHILE DRIVING AT 40 MPH. TODAY I CALLED THE KIA NUMBER AND SHE SAID TO KEEP TAKING IT IN TO THE DEALER BUT I CANNOT AFFORD A 90$ SERVICE CHARGE EVERY TIME. I KNOW OTHERS WERE RECALLED. SO I WILL KEEP COMPLAINING UNTIL MY CAR GETS ON THAT LIST OR I END UP IN AN ACCIDENT AND HAVE TO GET A LAWYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327967June 9, 2020
ENGINE
I WAS DRIVING MY CAR ON THE FREEWAY, I GOT OFF ON MY EXIT. WHEN I CAME UP TO THE RED LIGHT MY CAR STALLED AND SHUT OFF. I TURNED MY CAR BACK ON AND IT WOULDN'T START SO I TRIED AGAIN AND IT TURNED ON BUT HAD A TICKING SOUND. I GOT HOME AND CHECKED MY OIL AND MY OIL WAS COMPLETELY GONE. I DIDN'T HAVE ANY OIL LIGHT OR ENGINE LIGHT ON. I TOOK MY CAR IN AND THERE IS A RECALL SC176. KIA SAID MY ENGINE WASN'T AFFECTED DUE TO THE RECALL. THEY SAID THEY DON'T KNOW THE CAUSE OF THE PROBLEM AND WOULD HAVE TO TEAR THE ENGINE APART. THEY RECOMMENDED I REPLACE WITH A ENGINE LONG BLOCK AND IT WOULDN'T BE COVERED UNDER THE RECALL. EVERYTHING DESCRIBED IN THE RECALL IS EXACTLY WHAT HAPPENED WHEN I WAS DRIVING. IM VERY LUCKY I WASN'T ON THE FREEWAY WHEN THIS OCCURRED BECAUSE I HAD MY 3 YOUNG CHILDREN IN THE CAR WITH ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327448June 5, 2020
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ABOUT 2 WEEKS AGO MY CAR DIED AT A STOPLIGHT FOR THE FIRST TIME. ALL ALONG THERE IS NO INDICATOR LIGHTS. THEN DIED WHILE DRIVING 3 DAYS LATER AT 35 MPH. I WENT TO AN AUTO ZONE TO GET A CHECK ON ITS COMPUTER BUT THEY WOULDN'T DO ANYTHING DUE TO THE CORONA VIRUS. DROVE IT A FEW DAYS , IT DIED AGAIN AT THE STOPLIGHT. IT BEGAN TO DO THIS EVERY FEW DAYS .NO INDICATION WHEN IT WOULD SHUT OFF AND NO INDICATOR LIGHTS. I CALLED TO SEE IF THERE WAS A RECALL AND THERE WASN'T, I ALSO CHECKED ONLINE.WHEN IT DIED I WOULD HAVE TO WAIT JUST OFF THE ROAD OR AT BUSY INTERSECTIONS FOR A FEW MINUTES AND KEEP TRYING. THEN AFTER A FEW TIMES I STARTED NOTICING IT WOULD DIE AT THE INTERSECTION AND THEN MY RPM INDICATOR WOULD NOT WORK THEN THE CAR WOULD SHUT OFF WHILE I WAS DRIVING ,I WOULD FIGHT WITH IT TO START OR IT WOULD START NORMALLY AND EVERYTHING WORKED FOR A WHILE AGAIN. I CALLED THE DEALER MADE AN APPOINTMENT, THEY SAID NOTHING WAS WRONG BUT ONE MECHANIC ASKED WHAT YEAR THAT THERE WAS A RECALL ON OTHER VEHICLES..TODAY JUNE 5TH WHEN I WAS STUCK AT AN INTERSECTION I USED MY PHONE TO RECORD THAT IT STARTED AFTER A FEW MINUTES AND THEN WHEN I DROVE IT I HAD TO FLOOR THE GAS AND THE RPM INDICATOR WASN'T WORKING AT ALL. THEN I WAS DRIVING FINALLY GOT IT TO SPEED AND IT DIED IN THE ROAD AT 55 WHILE DRIVING LUCKILY I COASTED OFF THE ROAD .AFTER A MINUTE I TAPED WHERE I WAS, HOW THE CAR WAS PULLED OFF CROOKED AND THEN IT STARTED NORMALLY, NO INDICATOR LIGHTS ,RPM WORKED AND I GOT HOME. THE CAR DEALER SAID HE PROBABLY KNEW WHAT IT WAS DUE TO THE OTHER RECALLS BUT IT WOULD BE EXPENSIVE. I CANNOT AFFORD A REPAIR DON'T WANT TO DIE EITHER. IF OTHER CARS WERE RECALLED MINE NEEDS TO BE. IT'S ONLY A MATTER OF TIME BEFORE I AM IN AN ACCIDENT BECAUSE MY CAR JUST DIES WHENEVER IT WANTS TO. I DO NOT KNOW HOW TO UPLOAD OFF MY PHONE BUT WILL GLADLY HAVE SOMEONE DO IT SOON TO REPORT IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327355June 5, 2020
ENGINE
IN EARLY 2016, MY VEHICLE BEGAN BURNING OIL AT AN ALARMING RATE. NOVEMBER THE SAME YEAR I ENDED UP HAVING TO GET MY ENGINE REPLACED AT ABOUT 120,000 MILES. IN 2019, THE SAME ISSUE BEGAN TO OCCUR. I HAVE TO PUT OIL IN MY CAR MULTIPLE TIMES EVERY WEEK. A FAMILY MEMBER WHO WORKS FOR KIA BROUGHT OUR ATTENTION TO A RECALL ON THE CATALYTIC CONVERTER THAT CAN CAUSE CONVERTER AND ENGINE DAMAGE DUE TO OVERHEATING. ON JAN 28 2020 I TOOK THE KIA SOUL TO STEVENS KIA IN HARRISONBURG VA FOR THE RECALL. WE EXPLAINED THE ISSUES WE WERE HAVING AND PULLED UP THE INFORMATION ABOUT THE RECALL POSSIBLY CAUSING ENGINE DAMAGE. THEY SAID THEY WERE UNAWARE OF THAT ISSUE AND THAT THEY DON'T BELIEVE IT WOULD CAUSE THE ENGINE TO BURN OFF OIL. KIA'S INFORMATION SPECIFICALLY SAYS THAT IT CAN CAUSE THE VEHICLE TO OVERHEAT, BURN OFF OIL, AND ULTIMATELY LEAD TO ENGINE FAILURE. I STILL HAVE TO ADD OIL TO MY VEHICLE MULTIPLE TIMES DURING THE WEEK AS IT IS DAMAGED AND HASN'T BEEN REPAIRED. IT IS GETTING TO THE POINT WHERE I'M SCARED IT'S GOING TO LEAVE ME STRANDED SOMEWHERE OR WORSE. I NEED TO KNOW WHAT I HAVE TO DO FOR KIA TO ADDRESS THE SITUATION WITHOUT CONTRADICTING THEIR OWN INFORMATION ON THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326127May 27, 2020
STEERING, ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED WITH THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF OF THE ROADWAY AND THE TURNED THE VEHICLE OFF. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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