Kia Soul Complaints (2012)

516 consumer complaints on file.

#11405641March 30, 2021
ENGINE
TRAVELING AT 55 MPH ON LEVEL HIGHWAY ENGINE STARTED KNOCKING STARTED TO SLOW DOWN LOUD BANG FOLLOWED BY SPARKS COMING OUT FROM UNDER VEHICLE BECAME HARD TO STEER AND GOT PULLED OVER BOUGHT THIS CAR NEW AND I THINK THIS IS VERY DANGEROUS AS CAR COULD HAVE CAUGHT ON FIRE DUE TO OIL AND SPARKS UNDER ENGINE COMPARTMENT KIA SEEMS TO KNOW ABOUT ISSUE BUT REFUSES TO DO ANYTHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403974March 19, 2021
ENGINE
AS I WAS DRIVING ON THE STREET, THE CAR CUT OFF IN THE MIDDLE OF AN INTERSECTION. ANOTHER MOTORIST HELPED PUSH CAR TO SAFETY. THE CAR WOULD NOT START WITHOUT A JUMP, AND WHEN IT WAS RUNNING, THE ENGINE WAS SHAKING. THE CHECK ENGINE LIGHT WAS ON AND BLINKING. THERE WAS A SMELL COMING FROM THE EXHAUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403715March 18, 2021
STEERING
STEERING WHEEL INITIALLY STARTING STICKING WHEN TRYING TO CHANGE LANES OR TURN. NOW THE WHEEL CLICKS WHEN TURNED IN EITHER DIRECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402666March 12, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED WHILE DRIVING 15 MPH, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WERNER KIA (2755 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 632-4044) WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400128March 10, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, AN ABNORMAL KNOCKING NOISE COULD BE HEARD FROM THE VEHICLE AS AN UNKNOWN COLOR SMOKE BEGAN TO EMIT FROM THE ENGINE. AS THE CONTACT PULLED OVER AND OPENED THE HOOD, FLAMES BEGAN TO EMIT FROM THE ENGINE AS TWO FELLOW MOTORISTS ASSISTED HER WITH THROWING A BLANKET OVER THE FLAMES TO EXTINGUISHED THE FIRE. NO INJURIES WERE REPORTED AND THE AUTHORITIES WERE NOT CALLED TO THE SCENE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO TOM DOLAN'S RENO KIA(9455 S VIRGINIA ST, RENO, NV 89511) WHERE THEY DISCOVERED THAT AN ENGINE ROD HAD BLOWN THREW AN ENGINE BLOCK. THEY DIAGNOSED THE VEHICLE WITH ENGINE FAILURE AND THE CONTACT HAD THE ENGINE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURE MILEAGE WAS 105,402.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11400070March 10, 2021
UNKNOWN OR OTHER
MY CAR SHUT OFF IN THE MIDDLE OF GAS STATION WON'T CRANK BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397731February 24, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT HIGHWAY SPEEDS, AN ABNORMAL KNOCKING NOISE BEGAN TO EMIT FROM THE ENGINE WITHOUT WARNING. DESPITE THE NOISE, HIS DAUGHTER WAS ABLE TO RESUME NORMAL DRIVING AND DROVE THE VEHICLE HOME. THE NEXT DAY, THE CONTACT STARTED THE VEHICLE AND BEGAN HEARING THE KNOCKING NOISE FOR HIMSELF AND IMMEDIATELY TURNED THE VEHICLE OFF. THE CONTACT CALLED KIA OF GREER (14345 E WADE HAMPTON BLVD, GREER, SC 29651) WHERE HE WAS INFORMED THAT NO REPAIRS COULD BE PERFORMED ON THE VEHICLE UNLESS THE MANUFACTURER APPROVED OF THE REPAIR. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397213February 21, 2021
AIR BAGS, STEERING
MY 2012 KIA SOUL HAS STARTED TO MAKE A CLUNKING SOUND WHEN TURNING THE STEERING WHEEL. ON TOP OF THIS THE STEERING HAS BECOME VERY LOOSE WHEN DRIVING. WHILE DRIVING THE WIND BLEW AT THE CAR AND THE STEERING BEING SO LOOSE CAUSED ME TO ALMOST LOOSE CONTROL AND CRASH. LUCKY FOR ME THERE WASN'T ANOTHER CAR AROUND OR IT WOULD HAVE HIT ME HEAD ON. IT'S HARD TO CONTROL IT ESPECIALLY AT HIGHER SPEEDS. I ALSO NOTICED THAT THE AIR BAG LIGHT IS CONSTANTLY ON ALSO NOW. I'M NOT SURE WHY THAT IS HAPPENING. I HOPE IT WORKS IN CASE THIS STEERING ISSUE CAUSES ME TO WRECK. I NEED THE CAR TO DRIVE TO WORK AND DON'T HAVE THE MONEY TO PAY DEALERSHIP TO EVEN LOOK AT IT. WHILE DRIVING ON THE HIGHWAY HAS BECOME VERY NERVE-WRACKING DUE TO STEERING BEING SO LOOSE. I HAVE READ THAT EVERYO E WITH THIS YEAR AND MODEL ARE HAVING SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394588February 4, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WITHIN TEN MINUTES OF DRIVING THE CAR, IT STALLS WHEN STOPPED AT LIGHTS, STOP SIGNS, ETC., GEARED IN DRIVE AND LOW IDLE UNDER NORMAL DRIVING CONDITIONS. WHEN RESTARTED IT PROCEEDS AT A SLOW CRAWL AND WILL NOT ACCELERATE OR WILL ACCELERATE NORMALLY IN 15 TO 30 SECONDS. HAD OIL, OIL FILTER AND ENGINE AIR FILTER REPLACED BUT DID NOT CORRECT THE PROBLEM. ENGINE LIGHT COMES ON WHEN IT STALLS. AFTER SIX TIMES OF DYING AND NOT ACCELERATING, IT IS NOW PARKED IN DRIVEWAY AND FEAR IT IS TOO DANGEROUS TO DRIVE. THESE INCIDENTS HAPPENED WITHIN ONE WEEK WITH NO PRIOR OPERATION ISSUES. I HAVE READ COUNTLESS COMPLAINTS ON THIS ISSUE FROM OTHER KIA SOUL OWNERS BUT NO RESOLVES, JUST ASTRONOMICAL REPAIR BILLS WITH NO FIXES AND NO HELP FROM KIA, DEALERSHIPS OR THE GOVERNMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390810January 30, 2021
ENGINE, FUEL/PROPULSION SYSTEM
IN 2018 I KNOWN MY 2012 SOUL 1.6L CONSUME TOO MUCH ENGINE OIL ABOUT 1QT FOR 1,000 MILES. I TOLD IT THE KIA ENGINEER. BUT THE ENGINEER SAID, IT IS CAUSED BY MILEAGE OVER 140,000. I HAD ADDED ENGINE OIL PRETTY OFTEN. I VISITED THE KIA A COUPLE OF MONTHS LATER FOR ENGINE STALLING AND AND EXTRA OIL CONSUMING. I ASKED FOR RECALL 19V120000. BUT THEY SAID IT IS NOT FOR MY CAR. THEY TOLD OTHER REPAIR ABOUT $ 400 INSTEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390200January 27, 2021
ENGINE
THE ENGINE MADE A POPPING SOUND AND BURST INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11389881January 25, 2021
STEERING
CLUNKING IN THE STEERING COLUMN TURNING RIGHT AND LEFT. FEELS LOOSE. HAPPENS WHILE DRIVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387025January 7, 2021
ELECTRICAL SYSTEM, ENGINE
UPON MY LAST SERVICE AT THE DEALERSHIP THEY TOLD ME MY OIL WAS LOW. THIS WAS THE FIRST TIME EVER HAVING TO ADD OIL. I CONTINUED TO MONITOR THE ISSUE. LAST WEEK WE DROVE THE CAR APPROX 50 MILES HOME. THE NEXT MORNING THE CAR WOULD NOT START AT ALL. WE HAD IT TOWED TO THE DEALER AND THEY TOLD ME THE ENGINE IS GONE. THE CAR HAS 97,000 MILES AND HAS BEEN MAINTAINED MYSELF FOR THE LAST 6 YEARS USING SYNTHETIC OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383164December 12, 2020
ENGINE
ON NOV 30TH 2020 MY 2012 KIA SOUL BROKE DOWN AT ABOUT 8:00 PM ON THE MIDDLE OF THE HIGHWAY HEADED SOUTH ON 16 TOWARDS TACOMA. I HAD TO HAVE AAA TOW IT TO MY EX HUSBAND'S HOUSE. IM NOT FAMILIAR WITH CARS BUT HAD JUST PUT OIL IN IT AND GET REGULAR CHECK UPS BUT TO ME IT SOUNDED LIKE MY ENGINE BLEW. I COULD BARELY GET OFF THE HIGHWAY ENOUGH SO I WASN'T HIT BY PASSING TRUCKS. I WASN'T TURNING BUT I WAS GOING 60 MPH WHICH WAS THE SPEED LIMIT. I HAVR DOCUMENTATION OF AAA PICKING IT UP BUT HAVEN'T BEEN ABLE TO AFFORD TO HAVE IT LOOKED AT. I'VE BEEN FINDING RIDES TO WORK SINCE THIS HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382733December 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT HAD ILLUMINATED AND THE SPEED OF THE VEHICLE HAD SUDDENLY REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TROPHY KIA OF CARSON LOCATED AT 22020 RECREATION RD, CARSON, CA 90745, WHO RESET THE ENGINE SOFTWARE BUT THE FAILURE CONTINUED TO OCCUR. THE ENGINE LATER EXPERIENCED A LOUD KNOCKING NOISE AND EXCESSIVE OIL CONSUMPTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377814December 3, 2020
ELECTRICAL SYSTEM
TRIED STARTING THE CAR ONE MORNING AND THE ENTIRE DASHBOARD IS BLACK. NO READINGS FOR ANY OF THE GAUGES AND SHIFTER STUCK IN PARK. CAR WAS DRIVABLE AFTER RELEASING THE GEAR WITH THE SHIFT LOCK RELEASE, BUT NOTHING ON THE INSTRUMENT CLUSTER WORKING. COULDN'T SEE ODOMETER, FUEL GAUGE, HEAT GAUGE BECAUSE IT WASN'T MOVING OR LIT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373862November 9, 2020
ENGINE
TL* THE CONTACT OWNED A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS STOPPED AT AN INTERSECTION, THE VEHICLE BEGAN TO MAKE AN ABNORMAL TICKING SOUND WITHOUT WARNING. AS THE CONTACT'S DAUGHTER ATTEMPTED TO ACCELERATE, THE VEHICLE STALLED ALSO WITHOUT WARNING. UPON RESTART OF THE ENGINE, THE CONTACT'S DAUGHTER WAS ALERTED BY A FELLOW MOTORIST THAT HER VEHICLE HAD CAUGHT ON FIRE(FIRE ORIGIN UNKNOWN). THE CONTACT'S DAUGHTER IMMEDIATELY EXITED THE VEHICLE AND CALLED FOR ASSISTANCE. THE FIRE DEPARTMENT ARRIVED AT THE SCENE AND THE FIRE WAS EXTINGUISHED. THE CONTACT'S MOTHER BELIEVED THAT A FIRE REPORT WAS FILED BUT WAS NOT CERTAIN; NO INJURIES WERE SUFFERED DUE TO THE FIRE. DUE TO THE FIRE, THE VEHICLE WAS DESTROYED AT THE SCENE AND TOWED TO AN INDEPENDENT TOW YARD. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT SHE WAS NEVER NOTIFIED OF THE RECALL PRIOR TO THE FAILURE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11373603November 7, 2020
STEERING, LANE DEPARTURE: ASSIST
MY 2012 KIA SOUL POWER STEERING IS ALMOST LOCK IT IS VERY HARD TO TURN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373129November 5, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE OPENING THE SUN ROOF, THE BUTTON WAS DEPRESSED HOWEVER, THE SUN ROOF STOPPED HALFWAY OPENED. THE BUTTON WAS DEPRESSED A SECOND TIME AND THE SUN ROOF OPENED COMPLETELY. THE VEHICLE WAS TAKEN TO CASEY KIA (11999 JEFFERSON AVE, NEWPORT NEWS, VA 23606, (757) 347-8247) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362986October 6, 2020
ENGINE
MY KIA SOUL 2012 HAS BEEN HAVING PROBLEM A WITH OVER THE LIMIT OIL CONSUMPTION THAT STARTED IN 2015. IN THE OWNERS MANUAL AND IN CROWN KIA WHERE I BOUGHT THE CAR SAID THAT I CAN CHANGE OIL ON EVERY 5000 MILES. OVER TIME IT STARTED BURNING MORE AND MORE OIL THAT IT WAS NEEDED TO ADD AND CHANGE OIL EVERY 1000 MILES. REPUTABLE MECHANIC IN THE AREA TOLD ME KIA SOUL HAVE THAT DEFECT OF BURNING EXCESSIVE OIL AND IT WAS DUE TO DEFECTED VALVE GUIDES AND PISTON RINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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