Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11647258March 9, 2025
ENGINE, ELECTRICAL SYSTEM
Engine blew. Getting on interstate, vehicle blew when accelerating on interstate and died right before getting on. Could have been very dangerous if it had made it on the interstate itself. No warning lights or indication ther was a problem. It was maintained regularly. It had 125000 miles on it. A/c fan quit working due to electrical issues. Drivers side brake light blew several times. It was life changing and not for the good. There have also been a few other minor problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646915March 7, 2025
POWER TRAIN
Shifts hard at first crank up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646868March 6, 2025
ENGINE
While driving my vehicle on a busy 7 lane highway the day after it was serviced by the Kia dealer, the engine died. There were no lights that flashed or warnings. i drifted into the left shoulder, which was the only place to get out of the traffic. (a picture of the location is included).A state police officer was called due to the danger of my position on this very busy highway. She obtained a tow service within 15 minutes due to the position of my vehicle and sat behind me with her lights on until she was summoned for another call. The tow truck drivers barely fit in the median and I had to walk out into the traffic lane in order to get into the tow truck. The vehicle was towed to the Kia Dealer where they informed me that they would replace the engine for $15,000. The only indicator light that ever came on in the vehicle was a low oil light 1-2 months prior to engine failure, which I immediately took care of. At no time after that did my low oil light or check engine light come on. Since replacing the engine was the only option by the Kia dealer and I did not trust the dealer to replace it and did not want to spend $15,000 on an 8 year old vehicle, I was forced to sell the vehicle for parts, which didn't even cover the $800 I spent the day before at the dealer, as well as the towing fees..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646089March 3, 2025
STRUCTURE:BODY
The paint on our Kia Sorrento is chipping and flaking off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645871March 2, 2025
STRUCTURE:BODY
The paint on my vehicle has started to peel and is increasing getting worse. Will Kia repaint my car. It's looking very bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645748March 1, 2025
ENGINE
Piston ring failure, resulting in loss of power and excessive smoke from the exhaust system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645333February 27, 2025
ENGINE
Engine died, mechanic said needs to be replaced due to no oil. Low oil light never illuminated. Oil was changed 6 months prior. Only 140,000 miles, driven less than 10,000 miles a year if that. Why didn’t the low pressure gauge illuminate. Now I’m out over $5000.00. Not ok Kia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644517February 24, 2025
ELECTRICAL SYSTEM, SEATS
My heated seats stopped working when my new engine was installed and I took it to the dealership and they never fix it and charged me 200.00 and then my air and heat keeps coming on and off then I got my new engine installed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643892February 20, 2025
UNKNOWN OR OTHER
As I was driving on the highway, my car began to lose speed. I attempted to accelerate but nothing happened when I pushed the gas pedal. There were no weird noises or RPM changes as if revving. I pulled onto the shoulder and slowed to a stop. If there had been more traffic on the highway I would not have been able to get to the shoulder without causing an accident. There were no warning signs or indicator lights before the loss of ability to accelerate. When I restarted the car, an "engine control" system warning appeared on the screen. I continued driving, staying in the right lane with hazard lights. The same thing happened a few more times on my drive home. I would lose the ability to accelerate, pull over, turn off the car, wait a moment, turn it back on and drive until it happened again. The car has not been expected yet but I have noticed small oil puddles when parked, which hadn't happened before this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643801February 19, 2025
ENGINE
Engine started knocking after an oil change. Taken to a Kia dealership, where they are refusing to fix the car, even with the class action lawsuit with a lifetime warranty on the engine. Engine needs to be replaced. Kia will not fix with the recall completed. No recalls showing on NHTSA or Kia websites.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643571February 18, 2025
ENGINE
Kia Case #[XXX] Dear NHTSA, I am filing a formal complaint against Kia America, Inc. regarding their failure to resolve a serious safety issue with my 2016 Kia Sorento. Kia confirmed my engine failure was covered under recall due to a known manufacturing defect, yet my vehicle has remained unrepaired at Allentown Kia for over four months, with no resolution from Kia corporate. Incident Details: On [XXX], while driving on [XXX] between Lehigh Valley and Philadelphia with my young son, my engine seized without warning, leaving us stranded in heavy traffic, creating a severe safety hazard. My car exhibited no warning lights or issues beforehand. This issue stems from a known defect affecting the connecting rod bearings, which can lead to engine seizure, stalling, or even fire—a defect Kia has already acknowledged under a class-action settlement. Kia’s Negligence & Ongoing Harm: Despite multiple efforts to seek resolution, Kia has failed to act: Over 15 calls to Kia customer service with no resolution. Multiple visits to Allentown Kia with no repair timeline. Multiple written complaints ignored by Kia corporate. Still paying my car loan for a vehicle I cannot use. No loaner vehicle or reimbursement for transportation costs. Severe emotional distress, especially for my wife, who struggles with anxiety and depression. Requested Action: I demand immediate action to hold Kia accountable: A definitive resolution—either a full repair or replacement of my vehicle. Immediate provision of a loaner vehicle or reimbursement for transportation costs. Financial compensation for ongoing loan payments on an unusable vehicle. Agency Action Request: I urge the NHTSA to: Investigate Kia’s mishandling of Recall Case #[XXX]. Hold Kia accountable for failing to prioritize consumer safety. Ensure Kia provides a resolution within a reasonable timeframe. Supporting Documentation: I have attached records of my communications with Kia corporate and the dealership, al INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643166February 17, 2025
FUEL/PROPULSION SYSTEM
Check engine light came on again after recall for engine bearing failure and engine block was determined to qualify for replacement by home Kia dealer , est July / August 2024 in North Hampton NH . After motor block changes the engine light came on and off while in Florida vacationing . Today’s date is February 17 , 2025 and my vehicle is presently in the hands of a local independent service center here in Florida . Other indicators recently noticeable were rough idle starting in the morning . The service center initially suggested problem might be injectors , and gasoline was noticeably in the oil pan . I’m presently waiting for a further / complete diagnosis from the service center . Relative to myself and my spouses safety further research on my own fire could be a potential with injectors causing a garage to be ignited and life threatening to us .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641841February 10, 2025
ENGINE
Received a notice of extended coverage regarding engine block concerns in September of 2024 took the vehicle in regarding a constant coolant smell when driving the vehicle. At that time the dealership checked out the vehicle and then proceeded to charge us for the appointment, even though the warranty extension clearly stated there was to be no cost incurred. After receiving the vehicle back we still experienced coolant smells while driving and informed the dealer accordingly. On [XXX] while driving to Henrietta Ok, the vehicle actually overheated while driving. We had to have the vehicle towed to our home. On Monday morning I contacted our Kia dealer and let them know about the event. On [XXX] we trailered the Kia back to the dealer, after I had performed the appropriate tests the dealer would be performing to verify a block issue with the vehicle. Once the vehicle was at the dealership they performed the same test with the same results I had received. They submitted their video evidence to Kia motors , at which time Kia motors requested a second block test be completed as they questioned the results. The dealership tried to duplicate the results to no avail. At this point Kia is not authorizing an engine replacement. We are three weeks into a process that Kia is well aware of the issue, but they will not authorize a repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641113February 6, 2025
ENGINE, POWER TRAIN
The engine failed while driving. The dealer noted in case details they observed excessive scoring on the cylinder wall and damage to the piston ring, as well as a significant reduction in compression. Despite these findings the dealer and manufacturer said the repair "would not be covered under the PI campaign for engine failure" and "was not related to an engine rod bearing failure." Note that the dealer did not inspect the rod bearings. Worn or damaged connecting rod bearings can significantly reduce compression by allowing excessive piston movement and causing a leak in the combustion chamber. Moreover, excessive scoring on the cylinder wall indicates that the metal from failing connecting rod bearings has been scraping against the cylinder wall, leaving deep scratches and grooves, likely due to excessive wear on the bearings, causing significant damage to the piston and cylinder assembly. This model vehicle should have been included in the recall concerning connecting rod bearings that affected other Kia model vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640621February 4, 2025
STRUCTURE:BODY
Vehicle has paint that is delaminating in numerous places. It starts as a raised area then the paint just flakes off leaving bare metal exposed. My vehicle value has gone down and the cost to repaint is over $4000 because the damage is not isolated to one area, but is scattered across all sections of the car body. The paint color code is SWP, Snow White Pearl. We have been to the Kia dealership where the car was purchased new. They said we would have to call Kia corporate, which we did, but their answer was for us to pay out of pocket for repainting and then TRY to get reimbursed from them. Corporate told us they were not taking any action for paint beyond the 3 year / 36K warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640515February 3, 2025
ENGINE, POWER TRAIN
We experienced a large oil leak from the vehicle. Towing it to the dealer, we are told the oil feed pipe to the turbo charger part number 282402gta1 has failed spewing oil out of the turbo area. There are many recalls for similar parts on other Kia / Hyundai Models with 2.0T and 3.3 engine models. The dealer is telling me this is not covered by KIA. This is a safety concern of oil spewing from the engine which can get on hot exhaust components as well as burning from the engine compartment. My vehicle is currently at the dealership waiting to escalate the concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640123February 1, 2025
VISIBILITY/WIPER
Driver side headlight keeps going out. Bulb doesn’t blow and fuses are fine….take the bulb out and put back in and after a couple minutes light starts working again for a couple days before it goes back out. If you go to the passenger side and pull that one out the bulb is smoking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639960January 31, 2025
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while her husband was driving at an undisclosed speed, the engine seized. The driver attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638858January 27, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638891January 27, 2025
ENGINE
Car stalled in middle of road. Would not start. When did get it started told me there was engine problem. Took it to Smith Kia, told me my engine burning oil shutting down important sensors. No low oil light. Nothing no warning or anything. There used to be a recall for 2015 for same issue but my car isn’t covered because of year but you can’t tell me my engine is any different than the 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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