Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11567563January 24, 2024
SERVICE BRAKES
rear brake lights stay on while car is running. Go off when car shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567392January 23, 2024
ENGINE
Manufacturer failed to honor repair of seriously damaged engine due to a faulty distribution in oil causing a major engine failure. KIA USA Manufacturer is currently under massive lawsuits due to this issue and which involved the model we purchased. Vehicle has very low mileage of 85085 and should be covered under the manufacturer's warranty of 100,000 miles. Manufacturer claims they declined our claim because we failed to attend to a massive genetic form mailed to all owners in 2018. As a consumer we are simply asking they honor the warranty and replace and/or fully repair the damaged engine in our family SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565432January 14, 2024
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
Check engine light started coming on at about 39,000. miles took to local mechanic who preformed lots of repairs and called Kia for information concerning engine issue. Received notice of recall from Kia on the HECU -instructing me to park truck away from home due to fire. Check engine light back on again at 41,000 miles, took to dealership where they replaced the HECU and fuel pump and fuel lines. Picked up truck and noticed when braking the truck shook all over and seem to almost stall when taking off. Check engine was back on and the alert of the system telling me I had an engine failure. Took truck back next day, again repairs of the PVB valve was done. Someone drove the truck of 180 miles on a check engine light and unplugged the battery. Got truck back and within 10 minutes the check engine light was back on and the system telling me engine failure and truck was unsafe to drive. Truck now at another Kia dealership, after many conversation with Kia the representative instructed me to tell the dealership where the truck was that the truck had a recall (supposedly) fixed. Called the dealership now tells me there is no fix for the HECU issue and they can not tell me the truck is safe to drive. I have not had the truck for now 4 months and Kia doesn't know how to fix it. I have filed 4 cases against Kia, they have not offered me a rental car or loaner and they do not have any expected date for me to get the truck back. I have files but it won't let me upload them for the receipts/ information from Kia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565445January 14, 2024
STRUCTURE:BODY
Paint on ridge above driver side window began delaminating and completely eroded over a day. This happened while the car was parked without any rain or other impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564045January 7, 2024
STRUCTURE:BODY
After review by local body shops, the paint/primer on the body of our Kia has been flaking off. This is s known issue by Kia for multiple years with multiple examples of various Kia vehicles with various color types. This is a concern as over time the raw metal will deteriorate, rust and cause further structural issues. The problem has been reviewed both by the manufacturer as well as multiple independent body shops as mentioned above. There were no warnings on the vehicle. The paint started to show cracks and then continuously started to chip and flake off the vehicle which is continues to do today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564046January 7, 2024
STEERING, WHEELS
Rear Coupler parts. Yes it is available for inspection on request. My safety was put at risk, #1 the rear wheels lock when turning, and makes a horrendous noise whilst turning. I live in a snowy state so this is very dangerous to have wheels lock up and have tires shredded. This is my third set of wheels as we just figured out the issue (coupler) this could cause accidents and hurt/injure/cause serious bodily harm to others. I have tried reaching out to the dealership but they said it is out of warranty and the dealership gave an outrageous quote. They have not inspected it but it has been reported to them. The vehicle has been inspected by a mechanic and confirmed it is the coupler, while steering and shredding the tires. There were no lights or warning signals, it just happened while turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563937January 6, 2024
AIR BAGS
Turned the steering wheel to the right, and the airbag warning light came on. It’s a safety issue that needs to be addressed. If I’m ever in an accident will it deploy? This is ridiculous. Waiting to get an appointment with the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559906December 13, 2023
ENGINE
Car suddenly had a knocking sound, check engine light came on and as I was driving, the car loss power suddenly died and woudn't start back up. Mechanic diagnosed that head bolts came loose and damaged engine. Has been at mechanic since 11/27 with the engine being rebuilt. Aprox cost at $7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559573December 11, 2023
ENGINE
While on the freeway, the engine started making a loud knocking sound and the car was losing power. No check engine light or other warning lights were illuminated. I exited, parked and later towed the car back to the Kia dealership and they said I needed a block (engine) replacement at a cost of over $10,000. I have performed all routine maintenance on this car at the dealership, so this is unacceptable. Luckily I was able to exit the freeway and was not in an accident because of this failure. My car had approximately 109,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559009December 7, 2023
ENGINE
Sudden engine failure. Upon inspecting the vehicle Kia mechanic concluded engine failure is due to rod bearing wear, which isn't part of the engine failure recall. Thus customer is responsible for all expense in full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558825December 6, 2023
ENGINE, AIR BAGS, SEAT BELTS:PRETENSIONER
The contact's mother owns a 2015 Kia Sorento. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact stated that the vehicle consumed three quarts of oil after driving 367 miles. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle could be experiencing an internal oil leak. The vehicle was then taken to the dealer, where an oil consumption test was performed. The dealer informed the contact to come back after 300 miles. Additionally, the contact stated that the air bag warning light was illuminated, and the front passenger's side seat belt pretensioner failed to operate as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558518December 5, 2023
UNKNOWN OR OTHER
I am unable to open the right rear door of my 2015 Kia Sorento from the outside. The child safety lock is engaged and thus I am unable to open that door from the inside. All other doors work correctly. This information has been confirmed by a Kia dealer service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557665November 30, 2023
ENGINE
The car has 106,000 miles, engine suddenly have knocking sound when started the engine then it will go away with no indicator of any issues. A week later, my wife was driving it and the knocking sound turns very loud and the car went into the limp mode and almost cause her to get into a car accident. We took the car to the Kia dealership and it was determined that the engine has a lower end rod knock due to bearing failure, the long block engine assembly needs to be replaced. I researched it and this is a commonly known issue for Kia's engine that already affected many other Kia owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556605November 23, 2023
POWER TRAIN
Takes long to switch gears going up hill it’s like a delay I have to sometime switch it into manual to switch gears going uphill and even sometimes on flat ground
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555479November 16, 2023
ENGINE
Car temp gauge would go up high and go back down. No check engine light when this would happen. Took to mechanic and found out the radiator and the engine head gasket needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554399November 9, 2023
ENGINE
We just got my wife’s Sorento SXL back from our Kia dealership in Kennesaw Georgia Yesterday.we took it in because of a clicking sound in the engine.they kept the car for a diagnostic They said the car had low or no oil,My wife informed the service Rep.that we have all the oil changes and we’ve never ,ever drove the car without oil ! They kept the car another week We found out yesterday what it is.Metal debris in engine,rod bearing wore,oil leaking In engine ! We were told to buy a New Engine! The car has 105,000 miles on it the price on the engine was to be 14,000 dollars we can’t even trade it in because of this a get what the car actually worth ! 3.3 L V-6 Kia engines Also check CarComplaints web.Starting in Jan.2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554238November 8, 2023
STRUCTURE:BODY
Paint peeling rapidly on each side of windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553306November 2, 2023
ENGINE, STRUCTURE:BODY
Paint started peeling off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553307November 2, 2023
ENGINE
The engine quit/shut down while traveling at 65mph on freeway. We replace engine, now 50,000 miles later we are replacing the connector rod bearings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552936October 31, 2023
UNKNOWN OR OTHER
Paint peeling/rapid delamination (bubbling) on 2015 Kia Sorento (Snow White Pearl color) on FRONT PASSENGER PILAR AND CENTER ROOF. Great condition, 109,000 easy miles. Large chunk of paint came off today 10/31. Cost - estimate 10/2023 $5000. Why is this allowed? Obviously Kia has errors in the painting process - too many people with same complaint - seems only for Snow White Pearl. These cars are not worth it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento