Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10351062August 21, 2010
STEERING, POWER TRAIN
BOUGHT A 2011 SORENTO LX V6. WIFE DROVE IT HOME THAT NIGHT. I DID NOT DRIVE TILL TWO DAY'S LATER WITH ONLY 105 MILES ON IT, AND IMMEDIATELY FELT THE CALL PULLING RIGHT AT ALL TIMES, EVEN THE STEERING WHEELS IS OFF CENTER. ALSO LIKE OTHER OWNERS; THE CAR HAS THE CONSTANT NOISY FRONT/RIGHT WHEEL, AND THE TRANSMISSION THUD/JERK ABOUT EVERY 5 STARTS. I CALLED THE DEALERSHIP AND ASKED TO SPEAK TO THE SALES MGR. AND EXPLAINED THE SITUATION, HE TOLD ME HE HAD HEARD OF NO SUCH ISSUES ABOUT ANY CARS AT ANY TIME. HE TOLD ME TO COME IN AND TALK TO THE SALES PERSON WHO SOLD ME THE CAR. HE MADE NO ATTEMPT TO REASSURE ME AND CLEARLY LIED. I WILL BE TAKING THE CAR IN A THE END OF THE WEEK AND SEE WHERE THIS HOPEFULLY SHORT ROAD WILL TAKE US. ALSO FOR ANY OTHER PERSON WHO COMES UPON THESE COMPLAINTS, PLEASE DO YOU HOMEWORK ON YOUR STATES LEMON LAWS. THEY ARE DESIGNED TO PROTECT YOU AND THE SELLER, SO BE SURE YOU DO YOUR PART, IT CAN BE EASY TO SCREW YOURSELF OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350175August 17, 2010
STEERING, POWER TRAIN
I BOUGHT A BRAND NEW KIA SORENTO 2011 IN FEBRUARY THIS YEAR. I HAVE 20 000 MILES ON IT AND 2 DAYS AGO WHILE I TRIED TO DRIVE OFF FROM INTERSECTION I HEARD A NOISE LIKE SOMETHING BROKE COMING FROM DRIVER'S FRONT SIDE OF THE VEHICLE AND RIGHT AFTER THAT STARTS TO MAKE A SOUND LIKE IS KEEP BRAKING METAL. THE VEHICLE WENT COMPLETELY UNDRIVABLE. I CALLED ROAD HELP ASSISTANCE AND THEY TOW THE CAR TO THE DEALERSHIP. NEXT DAY THEY CALLED ME BACK AND ON MY QUESTION WHAT IS GOING ON THEY TOLD ME THAT " CV SHAFT IS BROKEN" AND THEY WILL NEED TO REPLACE THAT PART AND THAT WILL TAKE MORE THAN A WEEK, BUT THEY DID NOT SHOWED ME THE BROKEN PART. SO I'M NOT SURE IF THE BROKEN PART IS AVAILABLE, BUT SHOULD BE STILL IN THE SERVICE CENTER ON THE KIA DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349291August 13, 2010
SUSPENSION:FRONT, POWER TRAIN, STEERING
BOUGHT A 2011 KIA SORENTO 4CYL STANDARD PACKAGE. NOTICED AT AROUND 200 MILES THE FRONT RIGHT TIRE WAS MAKING SOME CLUNKING NOISES AND FELT VERY WOBBLY. THE CAR ALSO PULLS TO THE RIGHT ON THE HIGHWAY. CALLED THE LOCAL KIA DEALERSHIP AND THEY LOOKED AT IT AND SAID IT WAS A SUSPENSION PROBLEM AND THEY HAD ANOTHER CAR WITH THE SAME PROBLEM SO THEY KNEW WHAT IT WAS. IT'S BEEN 3 WEEKS, KIA SAID THEY WOULD CALL BUT THEY NEVER DID SO I HAVE CALLED THE DEALER OVER 4 TIMES TO HEAR THE WORDS "WE DON'T HAVE YOUR PART" THEY TOLD ME ONE OTHER TIME THAT ONE OF THE GUYS TRIED TO ORDER TOO MANY PARTS AND THEY GOT REJECTED! LIES! THE RPM'S ALSO REEVE UP FOR NO APPARENT REASON. THEY MAKE THE CAR SOUND LIKE THE MOTOR IS GOING TO BLOW UP AND LAST, THE CAR PULLS TO THE RIGHT WHILE DRIVING ON THE HIGHWAY. VERY UNSAFE!I DON'T FEEL SAFE DRIVING THIS CAR AND IT FEELS LIKE I AM DRIVING A PILE OF JUNK. I AM WAITING TO BREAK DOWN ON THE FREEWAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348647August 11, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE BEGAN TO PULL TOWARDS THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY PUT AIR INTO THE TIRES. THE FAILURE CONTINUED TO RECUR AND THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE TIRES WERE ROTATED AND AN UNKNOWN ENGINE ADJUSTMENT WAS PERFORMED. THE FAILURE CONTINUED TO RECUR SO THE VEHICLE WAS AGAIN TAKEN TO AN AUTHORIZED DEALER WHERE SHE WAS INFORMED THE FRONT SPRING COILS NEEDED TO BE REPLACED. THE PARTS WERE ON BACK ORDER SO THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348589August 10, 2010
SUSPENSION, STEERING
2011 KIA SORENTO V6 HAS SPRING COIL ISSUES. OUR BRAND NEW SORENTO KEPT PULLING TO THE RIGHT. MAKING IT DIFFICULT TO DRIVE. NO INJURIES AS OF YET. THE COILS ARE ON BACK ORDER DUE TO SO MANY COMPLAINTS. NOT A WORD FROM KIA MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346914August 2, 2010
STEERING
HAVE HAD 4 ALIGNMENTS AND ONE STEERING WHEEL STRAIGHTENING IN 3 MONTHS ON A BRAND NEW 2011 KIA SORENTO, 4 CYL, TO CORRECT THE SUV DRIFTING TO THE RIGHT. PLEASE REFER TO CASE #10334297. TODAY I DROVE A NEW SORENTO AS A TEST-DRIVE AT THE DEALER TO COMPARE MY CAR TO ONE JUST OFF THE ASSEMBLY LINE. THIS FORM IS TO UPDATE NHTSA THAT THE NEW VEHICLE HAS THE SAME DRIFTING PROBLEM AS THE ONE I PURCHASED IN LATE MARCH 2010. ALL SPECS FROM EACH ALIGNMENT HAS BEEN FORWARDED TO KIA CORPORATION (MATT IS THE CLIENT SERVICE CONTACT. MY COMPLAINT NUMBER WITH KIA IS #[XXX]). ALL ALIGNMENTS ALL DIFFERENT AS TO "BEFORE ADJUSTMENT AND AFTER ADJUSTMENT" EVEN THOUGH LESS THAN 3 MONTHS HAS GONE BY FOR ALL THE ADJUSTMENTS MADE. THIS APPEARS TO BE A DESIGN FLAW AND AT THIS TIME DOES NOT APPEAR TO BE "FIXABLE". FELT THIS PROBLEM SHOULD BE REPORTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346058July 29, 2010
SUSPENSION
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED WHEN DRIVING ON UNEVEN ROAD SURFACES, THE VEHICLE WOULD EXHIBIT AN ABNORMAL WOBBLING SOUND SIMILAR TO DRIVING ON A FLAT TIRE. THE DEALER WAS ABLE TO DUPLICATE THE FAILURE BUT WAS UNABLE TO DETERMINE THE CAUSE OR PROVIDE A REMEDY. THE MANUFACTURER ADVISED THAT THE FAILURE WAS UNDER INVESTIGATION BUT DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 300 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345933July 28, 2010
STRUCTURE:BODY:ROOF AND PILLARS
THE CAR IS A 2011 AND IS ONLY 3 MONTHS OLD HAD JUST PULLED OUT OF A DRIVEWAY AND WAS GOING DOWN THE ROAD WHEN I HEARD A CRACK AND A LOUD POP. AFTER THAT NOISE THE WHOLE SUNROOF FELL IN ON ME AS I WAS DRIVING, ALL OF THE GLASS AND METAL HOLDING THE GLASS. IT SEEMS THE GLASS HAD POPPED UP BEFORE IT FELL IN ON ME. MY BACK WAS SCRATCHED AND THE VEHICLE WAS DAMAGED. THE SUNROOF WAS REPLACED BY THE DEALERSHIP AND ALSO A GOUGED DOOR PANEL. THERE ARE STILL SMALL SCRATCHED ON THE INTERIOR AND THE ROOF OF THE CAR FROM THE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345712July 27, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. WHILE DRIVING AT AN UNKNOWN SPEED IN SUNNY WEATHER, THE CONTACT STATED HE AS UNABLE TO READ THE SPEEDOMETER DUE TO THE GLARE FROM THE SUN REFLECTING OFF THE INSTRUMENT PANEL. THE CONTACT STATED THE FAILURE WOULD OCCUR WHENEVER THERE WAS SUNNY WEATHER. THE MANUFACTURER ADVISED THAT THE FAILURE WAS A FACTORY DEFECT BUT DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345257July 26, 2010
STRUCTURE
THE CHROME RINGS AROUND INSTRUMENT PANEL ARE VERY BLINDING ON SUNNY DAYS AND COULD CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345254July 26, 2010
SUSPENSION:FRONT
FROM DAY 1 I COMPLAINED OF A CLUNKING/BANGING NOISE ON THE FRONT PASSENGER SIDE OF VEHICLE WHEN GOING OVER SMALL BUMPS. 3 ATTEMPTS AT DEALERS AND CALLS TO KIA PRODUCED ONLY THE STATEMENT "COMMON TO THIS VEHICLE PLATFORM" I NOW HAVE OVER 4,000 MILES AND STILL THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341928July 7, 2010
VISIBILITY:REARVIEW MIRRORS/DEVICES
I WAS DRIVING ON THE MA TURNPIKE LATE MORNING WHEN I LOOKED IN MY REARVIEW MIRROR AND THE VIEW WAS CLOUDY. I WASHED THE REAR WINDSHIELD AND KEPT ON DRIVING. A FEW MINUTES LATER A MAN PULLED ALONG SIDE ME AND SIGNALED THAT I SHOULD PULL OVER. I HAPPENED TO GLANCE IN THE REAR VIEW MIRROR AGAIN AND IT WAS CLOUDY AGAIN. AS I WAS PULLING OVER I CHECKED THE DASHBOARD AND NO INDICATOR LIGHTS WERE ON. I STOPPED THE CAR AND SMOKE STARTED TO COME OUT FROM UNDER THE HOOD. I GOT OUT AND STARTED WALKING AWAY FROM THE CAR WHILE CALLING MY HUSBAND. HE SUGGESTED I CALL 911 -- BY THE TIME I DIALED 911 (A TOTAL OF ABOUT 2.5 MINUTES FROM EXITING THE CAR) FLAMES WERE COMING OUT FROM UNDER THE HOOD. BY THE TIME THE POLICE AND FIRE DEPARTMENT ARRIVED AT THE SCENE (ABOUT 15 TO 20 MINUTES AFTER I CALLED) THE ENTIRE CAR WAS ENGULFED IN FLAMES AND THE TIRES HAD STARTED TO EXPLODE. WHEN THE FIRE WAS FINALLY EXTINGUISHED ALL THAT REMAINED OF THE CAR WAS A BARE METAL FRAME. THE CAR WAS TOTALLY DESTROYED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10339299June 21, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STARTED THE VEHICLE AND THERE WAS A LOUD, UNUSUAL CLUNKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER WAS NOT COMPLETING THE DIAGNOSTIC TEST BEFORE THE STARTER WOULD ENGAGE. AS A RESULT, THE DEALER WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE HAD NOTICED THE FAILURE SINCE THE DATE OF PURCHASE. THE CURRENT IS 6,983 AND THE FAILURE MILEAGE WAS 725. THE CONSUMER STATED THE NOISE SEEMS TO COME FROM THE COMPUTER AND THE DRIVE TRAIN. UPDATED 091/16/10 UPDATED 09/15/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334935June 7, 2010
POWER TRAIN:DRIVELINE
SOMETHING LOOSE ON RIGHT FRONT WHEEL OF MY 2011 KIA SORENTO. THERE IS A CLUNKING SOUND LIKE SOMETHING IS WRONG. KIA CLAIMS THEY ARE ALL LIKE THAT BUT A NEW CAR SHOULD NOT FALL APART AFTER 3000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334297June 2, 2010
SUSPENSION
2011 KIA SORENTO 4-CYL EX ALIGNMENT ISSUE: PURCHASED AUTO 3/27/10 AND NOTICED THE NEXT DAY THAT THE CAR DRIFTS TO THE RIGHT. WAS TOLD TO WAIT 30 DAYS (OR 1000 MILES) FOR BREAK-IN PERIOD. THE DEALERSHIP DID AN ALIGNMENT ON 5/5/10; THEY THEN STRAIGHTENED THE STEERING WHEEL ON 5/6/10; AND TIGHTENED THE SPECS ON 5/7/10. THEY COULD NOT FIX THE PROBLEM. I TOOK IT TO ANOTHER KIA DEALERSHIP IN AKRON ON 5/19/10, AND THEY ROTATED THE FRONT TIRES AND DID ANOTHER ALIGNMENT--THEY COULDN'T FIX THE PROBLEM EITHER. THE CAR STILL DRIFTS TO THE RIGHT. I AM WORKING WITH KIA CORPORATION TO TRY TO FIND A FIX, BUT FELT THE INFORMATION WAS IMPORTANT TO NHTSA SHOULD OTHER COMPLAINTS BE RECEIVED ON THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330761May 17, 2010
STEERING, POWER TRAIN:DRIVELINE
2011 KIA SORENTO [XXX], HAVING ISSUES WITH VEHICLE PULLING OFF TO THE RIGHT WHILE DRIVING AT VARIOUS SPEEDS ON VARIOUS ROADS/HIGHWAYS. SAID VEHICLE WAS BROUGHT BACK TO DEALERSHIP SERVICE DEPARTMENT TO LOOK AT ALIGNMENT. SERVICE DEPARTMENT'S WORK RESULTED IN VEHICLE ALIGNMENT WORSE THAN BEFORE. RETURNED VEHICLE BACK TO DEALER SERVICE DEPARTMENT, HAD SEVERAL (DEALERSHIP SERVICE ADVISOR, DEALERSHIP SERVICE MANAGER, KIA DISTRICT SERVICE MANAGER) ALL LOOK AT AND DROVE VEHICLE AND NOTICED ISSUE. DEALERSHIP SERVICE MANAGER STATED THAT HE DROVE SEVERAL OTHER 2011 SORENTO'S AND NOTICED A COUPLE OF 4 CYLINDER VERSIONS WITH SAME ISSUE, AND ONE WITHOUT THE ISSUE. DEALERSHIP SERVICE MANAGER CONTACTED SISTER DEALERSHIP AND WAS INFORMED THAT THEY ALSO HAD A SIMILIAR ISSUE WITH ONE OF THEIR 2011 SORENTO'S. DEALERSHIP SERVICE DEPARTMENT AND DISTRICT MANAGER STATES VEHICLE HAS BEEN PUT BACK TO FACTORY SPECS, HOWEVER, UPON CUSTOMER DRIVING VEHICLE AGAIN ALONG WITH THE DEALESHIP SERVICE MANAGER, THE SAID VEHICLE STILL PULLS TO THE RIGHT SIGNIFICANTLY. CASE NUMBER ([XXX]) HAS BEEN ESTABLISHED BY KIA CONSUMER HEADQUARTERS. FIELD TECH REP HAS BEEN CONTACTED TO LOOK INTO VEHICLE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330122May 12, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED WHEN DRIVING IN VERY SUNNY WEATHER CONDITIONS, THE SUN WOULD REFLECT OFF OF THE CHROME AROUND THE INSTRUMENT CLUSTER AND BLIND THE DRIVERS VIEW OF THE ROADWAY. THE DEALER INFORMED THE CONTACT THAT A REPAIR DID NOT EXIST FOR THE INSTRUMENT CLUSTER. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF A CRASH DUE TO HIS VISION BEING OBSTRUCTED BY THE BLINDING CHROME. THE FAILURE MILEAGE WAS 0. UPDATED 11/03/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329032May 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHEN HE TOOK HIS FOOT OFF THE ACCELERATOR PEDAL AND LET THE VEHICLE COAST, IT SEEMED AS IF THE BRAKE PEDAL WAS BEING DEPRESSED WHEN TRAVELING BETWEEN 30-40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENGINE WAS BREAKING DUE TO THE TORQUE CONVERTER. THE DEALER TOOK THE VEHICLE FOR A 23 MILE DRIVE AND THAT ALTHOUGH THE FAILURE DID OCCUR, IT WAS NORMAL. THE CONTACT WAS CONCERNED THAT HE COULD POSSIBLY LOSE CONTROL OF THE VEHICLE. THE FAILURE MILEAGE WAS 14. THE CURRENT MILEAGE WAS 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326989April 22, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE VEHICLE WAS EQUIPPED WITH A PUSH BUTTON START/SMART KEY. UPON EXITING THE VEHICLE, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO DRIFT FORWARD. THE VEHICLE WAS NEVER SHIFTED INTO PARK BUT DUE TO THE PUSH BUTTON/SMART KEYS, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO GET BACK INTO THE VEHICLE TO USE THE SMART KEY AND SHIFT INTO PARK IN ORDER TO STOP THE VEHICLE FROM MOVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED TO BEHAVE THAT WAY AND THAT THERE WAS NO OTHER TYPE OF KEY AVAILABLE AS AN ALTERNATIVE. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE CURRENT MILEAGE WAS APPROXIMATELY 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317167March 5, 2010
ELECTRICAL SYSTEM, POWER TRAIN:DRIVELINE
TOOK POSSESSION OF 2011 KIA SORRENTO ON 2-18-2010. SINCE THAT TIME THERE HAVE BEEN 14 INSTANCES WHEN THE CAR HESITATED ALMOST DYING OUT AND THEN SURGING FORWARD. AT ONE TIME IT DIED COMPLETELY OUT AND HAD TO BE RESTARTED WHILE BEING IN THE LANE OF ONCOMING TRAFFIC. TWICE IT HESITATED AND SURGED AHEAD 4 - 5 CONSECUTIVE TIMES BEFORE SETTLING DOWN, ONCE WHILE CROSSING OVER A 4 LANE HIGHWAY. IT HAS BEEN BACK TO THE KIA DEALERSHIP 3 TIMES AND THEY CANNOT DUPLICATE THE PROBLEM, SO THEY CLAIM WE DO NOT HAVE A PROBLEM. WE ARE VERY CONCERNED ABOUT THIS AND BELIEVE IT IS A SAFETY ISSUE AND MY WIFE WILL NOT DRIVE THE CAR UNTIL THIS IS RESOLVED. UPDATED 03/16/10 *BF *TR UPDATED IVOQ 07/16/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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