Kia Sorento Complaints (2021)

276 consumer complaints on file.

#11610374August 23, 2024
POWER TRAIN
The contact owns a 2021 Kia Sorento. The contact stated while driving at various speeds the vehicle suddenly lost motive power and the vehicle decelerated and would not accelerate above 30 MPH. During the failure, the Idle Stop light continued to flash off and on. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced but the failure reoccurred within a month of the repair being performed. The vehicle was taken back to the dealer who diagnosed that the transmission needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610163August 22, 2024
UNKNOWN OR OTHER
Kuat notified me of a recall on this bike rack. I submitted a claim immediately after being notified, and they mailed me a part that arrived 2 weeks later. The part arrived with incomplete instructions, but I figured out how to remove the old part and install the new part. The new part is loose and rattling, making it look and sound less stable than the old part they claim was unstable. I am not confident using the rack with this new, inferior part. I have tried tightening it as much as possible with the included tools, but I am a [XXX] and hand-tightening the part is extremely difficult. I have asked them for a refund since i only bought the rack 4 months ago (denied because i bought it from a licensed retailer instead of directly from them). I have now asked them to send me a new rack with the part correctly installed, and I have not heard back on this request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603741July 22, 2024
UNKNOWN OR OTHER
Pearl white paint suddenly peeling off in several places on fender. Car is less than 3 1/2 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599707July 7, 2024
POWER TRAIN
Was driving the car on the interstate with no issues. I took an exit to stop at a gas station and was stopped at a traffic light. When I went to accelerate the car was sluggish and barely got me into the gas station parking lot. There were no warning lights on. When I got back in the car the car reversed but it would not accelerate, and the engine light was on. I had to have the car towed 70 miles to the dealership closest to home. Once the car was at the dealership and off the tow truck I got in and tried to drive it. When I put the car in drive it would not move forward, the emergency brake came on, and a warning light displayed telling me to put the car in park. The car was towed on June 30. I got a call the morning of July 1 to inform me that the dealership would take 10-15 days to even diagnose the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593512June 10, 2024
ELECTRICAL SYSTEM
Windows and door locks will intermittently stop operating. When doors will not unlock the rear doors will not open. Turning vehicle off and restarting 1-6 times will usually make the problem stop for a short time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593293June 9, 2024
ENGINE
For a few days ( especially if is a HOT day (over 80F) ) my 2021 Kia Sorento Hybrid with 15,421 miles on it displays a "Refill Inverter Coolant" message. I checked the coolant level and is OK. After my research, it seems that the factory put the wrong Blue inverter coolant instead Red (all other KIA hybrid cars have Red coolant) . I found out that there is a KIA Technical Service Bulletin SA515 that addresses this issue. Called a few dealers in GA and I have been told that they need the cars for 7-10 days for investigation. Why???? when there is a Service Bulletin.. On top of this, I have been told that I need to rent a car at my expense and fight with KIA Corp to be reimbursed. This is Outrageous!!!!!! Other dealers do not have the required Vaccum Pump to flush the system or they can schedule me after 25 days. A safety Recall shall be issued and put pressure on KIA to address this issues before a catastrophic inverter fault occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592910June 6, 2024
ELECTRICAL SYSTEM
Intermittent issues with windows not operating and doors will not unlock, which means the rear doors will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592909June 6, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward safety system error on dashboard. Forward safety system not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592836June 6, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated while the vehicle was parked, the vehicle failed to shift into the intended gear and stalled. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the wiring harness for the remote starting system had malfunctioned and needed to be replaced. The wiring harness was replaced; however, the contact stated that after driving for an undisclosed period and parking the vehicle, the contact was unable to shift the gear shifter. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the State Attorney General who then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 34,256.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590949May 28, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
HDH warning ⚠️ light come on while driving. Stop working for minutes than is fine again. This problem is continuous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590502May 24, 2024
ENGINE, VEHICLE SPEED CONTROL
While in the process of pulling into marked stall in parking lot car accelerated unexpectedly jumping over a concrete stop and crashing into the wall of a building. Car sustained eleven thousand dollars worth of damage and the wall that was hit was caved in. Cost of wall repair is unknown at this time. After the collision an attempt to dislodge the car was attempted by putting the car in reverse. The engine RPM was still racing and the car jerked backwards uncontrollably requiring the engine to be shut off to stop the car. Nobody was injured only property damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11590356May 23, 2024
POWER TRAIN
The vehicle loss power pulling out on to a 2 lane county road. I was a quarter of the way across and vehicle simply lost power. I let off the gas and then pressed down again and car moved forward. An Amazon truck was coming around the corner at the same time...he had to put his brakes on to avoid hitting me. I proceeded on after the initial incident thinking maybe it was bad gas...vehicle started to beep at me repeatedly but no check engine light. I went about a mile down the road to nearest gas station during which time vehicle lost power a couple of times. Filled up with gas, put the car in reverse and car initially rolled forward and then engaged. I drove the car back home a couple of miles. In that time frame, the vehicle again lost power and started beeping at me. The check engine light came on at some point heading back home. Vehicle was towed to the dealership. The dealership has confirmed the issue exactly as I described. Becca at the dealership confirmed the car losing power driving it from the front of the dealership lot to the service department after locating the vehicle after the tow driver dropped it. The dealership tech said the transmission fluid pressures were low...did not specify if it was the control or transmission fluid . They are continuing to work with KIA's "tech line" on repairing....they did a "relearn" on the software controlling the transmission but it did not resolve the issue. I'm waiting on KIA's "techline" response on next steps....with all that said, its obvious to me at least this is related to the recent recall on their transmission pumps...which i did take my vehicle in for and it passed the recall inspection last year with no corrective action taken. This is a very dangerous scenario...losing power suddenly. I'm glad i was driving it when it occurred vs my wife or daughter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588428May 13, 2024
FUEL/PROPULSION SYSTEM
I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587074May 5, 2024
UNKNOWN OR OTHER
My Kia Sorento will shift from drive to first or second gear’s several times. I’ve been told by the dealership that I’m probably touching the shifter accidentally, I disagree. My opinion is that this is a safety concern because it slows the vehicle down. My vehicle also at times does not accelerate. These two issues are intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585096April 24, 2024
UNKNOWN OR OTHER
I was driving on I-85N on Apr 19 and yesterday, Apr 23, when my 2021 Kia Sorento stopped and would not move in heavy traffic without warning for a period of time. It did not shutoff, but literally stopped in the middle of the interstate. I was blessed that there was traffic, which made me drive slower than regular traffic. Initially, I thought it was a spark plug issue, but they were changed on Apr 20. Because the issue happened again on Apr 23, any problem with the spark plug has been ruled out. The service engine light DID NOT come on either time. The car jerks twice and stops. It's like the car believes that it's in PARK. In both instants, I had to shut the car off, sit approximately 30 minutes to an hour before it will recognize that I've shifted the gear into DRIVE to move. When I spoke with a Rick Case Kia (Duluth, GA) dealership, I was told that because the Check Engine or Service Light doesn't come on, they cannot fix it. When I got the spark plugs changed on Apr 20, I was told that they could not duplicate the problem, so there was nothing that they could do to fix it. I called them again on Apr 23 and was told the same information. Driving this car places me (and/or my family) at risk of being killed because someone can run into me if they were driving at a high rate of speed after I have stopped in the middle of the road. I need assistance since I've been turned away from a Kia sponsored dealership not once, but twice. I've read that a similar issue occurred which caused a recall in 2022 and that my car has no recalls and that problem was fixed. However, I do not believe it was rectified. If it was, it is now reoccurring and the dealership failed to replace the part that originally caused the issue. I urgently need this issue to be resolved and believe it's a manufacturer defect because I've only had my car worked on by Kia dealerships. All maintenance on the car is up to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577414March 14, 2024
POWER TRAIN
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576240March 8, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2021 Kia Sorento. The contact stated that while having the front windshield replaced at the glass center, the contact was informed that the sensor did not fit in the bracket. The local dealer was contacted, and an OEM windshield was ordered, but the sensor failed to fit in the bracket. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572604February 18, 2024
UNKNOWN OR OTHER
UNKNOWN. The “Replace Inverter Coolant” warning message repeatedly comes on for unknown reasons and may be quickly reset to the “Ready to Drive” status by turning the vehicle off, opening the driver side door, putting my foot on the break pedal, turning the vehicle back on and closing the door before the system readiness cycle is completed. While this is not perhaps an injury issue to anyone, it is a nuisance issue which KIA apparently refuses to issue a recall to fix. The reliability of the Inverter Coolant monitoring system is important to the driving public of KIA vehicles and a system that is unreliable should not be tolerated. This issue is also known to exist on numerous other KIA manufactured and marketed models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572154February 15, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Sometimes the vehicle will stall and not want to move. I have to try and coast off the road to kill the car and restart it. Also sometimes the radio goes completely black and doesnt come back on even if you kill the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567867January 25, 2024
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
Winshield lamination cracked/seperation. No rock chips or anything that hit the winshield. It just started to seperate by itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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