Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11063683January 19, 2018
ENGINE
I WAS DRIVING ON RT 18 (HWY)IN NJ, GOING APPROXIMATELY 71 MPH WHEN THE ENGINE SIEZED. I WAS ABLE TO PUT MY HAZARDS ON AND COAST TO THE SHOULDER BUT HAD I JUST STOPPED, THERE WOULD HAVE BEEN A HORRIFIC ACCIDENT. THE DEALER SERVICE DEPARTMENT ADVISED THAT THEY FOUND THE OIL TO BE A LITTLE DIRTY AND THAT THERE WERE METAL SHAVINGS FOUND AS WELL. IT IS MY UNDERSTANDING THAT THE METAL SHAVINGS CAUSED A MAJOR RECALL IN 2014 AND OLDER KIA SORENTO'S. IT APPEARS TO BE THE SAME ISSUE AS A PREVIOUS RECALL FOR THE 2014 AND OLDER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063217January 17, 2018
VISIBILITY/WIPER
IT WAS COLD OUTSIDE AND WENT TO GET IN THE PARKED CAR IN THE MORNING AND THE BACK WINDSHIELD SHATTERED WHEN I CLOSED THE DRIVER SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062264January 11, 2018
ENGINE
I WAS DRIVING MY VEHICLE UP A HILL WITH MY 2 YOUNG CHILDREN AND THE CAR JUST TURNED OFF. I WAS UNABLE TO PUSH THE BRAKE. NO ENGINE LIGHT OR OIL LIGHT OR ANYTHING CAME ON! DRIFTED INTO A PARKING LOT. IT WAS 2 DEGREES OUT. ONE OF THE COLDEST DAYS OF THE YEAR. TOWED THE CAR TO KIA. GAVE THEM 3 OR 4 RECEIPT AS FOR OIL CHANGES. THEY DENIED THE ENGINE FOR WARRANTY! STATING SLUDGE IN ENGINE. THE VEHICLE WAS JUST AT THE DEALERSHIP 6 MONTHS AGO FOR 6 RECALLS AND THEY CHECKED EVERYTHING BEFORE I PICKED THE VEHICLE UP. EVERY WHERE I LOOK ON THE COMPLAINT FORUMS IS ALL ABOUT OIL CONSUMPTION PROBLEMS AND ENGINE FAILURES WITH THESE VEHICLES! WISH I WOULD HAVE KNOW THIS! I HAVE NO $ FOR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058525January 4, 2018
EXTERIOR LIGHTING
BOTH HEAD LIGHTS WENT OUT, SIMULTANEOUSLY, WHILE DRIVING ON A DARK ROAD. NEEDLESS TO SAY, SCARED THE [XXX] OUT OF ME. HIGH BEAMS STILL WORKED WHICH SAVED ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058476January 4, 2018
VEHICLE SPEED CONTROL
TL-CONTACT OWNS A 2016 KIA SORENTO ---- VEHICLE CRASHED INTO STORE FRONT--- CONTACT WAS PULLING INTO PARKING LOT PARKING SPACE AND ENGINE REVVED UP AND CRASHED INTO STORE FRONT --- ENGINE WAS REALLY LOUD -- FOOTAGE ON CAMERA IN VEHICLE SHOWS FIRST PART OF ACCIDENT --- THEN BACKED OUT OF STORE AND BACKED INTO EMERGENCY VEHICLE --- CONTACT STATED SHE WENT ONLINE AND SAW RECALLS FOR EARLIER MODEL YEARS BUT NOT THE 2016 MODEL---
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11058260January 3, 2018
ENGINE
WHILE DRIVING MY VEHICLE TURNED OFFNO INDICATION OF ANY KIND ON DASH BOARD JUST AUTOMATICALLY TURNED OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058141January 2, 2018
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057421December 29, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF SUDDENLY EXPLODED WITH A LOUD BOOMING NOISE. THE GLASS SHATTERED INSIDE THE VEHICLE. THE CONTACT INDICATED THAT THE EXPLOSION OCCURRED IN AN OUTWARD DIRECTION. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SMITH KIA, 1804 IOWA STREET, BELLINGHAM, WA). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000. *TT THE CONSUMER STATED VEHICLE WAS REPAIRED ON JANUARY 12, 2018. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057405December 29, 2017
STRUCTURE:BODY
WHEN DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED. GLASS SHOWERED INTO THE CAR (2016 KIA SORENTO XLS). WE DROVE THE CAR A LOWER SPEEDS TO THE DEALERSHIP IN BELLINGHAM, WA (SMITH KIA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057411December 29, 2017
STRUCTURE:BODY
WHEN DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED AND SENT GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS. WE FOUND AN ARTICLE FROM CONSUMER REPORTS THAT DETAILS HOW THERE GLASS ROOF FAIL AND FOUND A LINK TO HOW TO FILE THE NTSB REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057422December 29, 2017
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057448December 29, 2017
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY AT 55 MPH THE SUNROOF OVER THE DRIVER AND FRONT PASSENGER COMPARTMENT EXPLODED SENDING GLASS INTO THE VEHICLE. WE DROVE THE VEHICLE AT LOWER SPEEDS TO THE SMITH KIA DEALERSHIP IN BELLINGHAM, WA AND ARE AWAITING REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055951December 21, 2017
POWER TRAIN, UNKNOWN OR OTHER
WE ARE SECOND OWNERS OF A 2016 KIA SORRENTO. DEC 6, 2017, I WAS DRIVING HOME AND TRAVELING ABOUT 60MPH ON A 2LANE HWY WHEN I FELT A VERY SEVERE CLUNK IN THE FRONT AREA OF THE CAR AND I LOST THE ABILITY TO ACCELERATE. I CHECKED THE CAR AND FOUND NOTHING UNORDINARY. I DROVE AT DECREASED SPEED (40MPH) FOR ANOTHER 3 MILES WHEN AGAIN THE CAR DID 2 QUICK, HEAVY THUMPS AND THE ENGINE QUIT ALONG WITH ALL POWER AND ELECTRICAL. I GOT IT OVER TO THE SIDE OF THE ROAD AND THE ENGINE RESTARTED, SO I DROVE HOME. I CALLED THE KIA DEALER IN ST. AUGUSTINE AND THE SERVICE LADY SAID THAT SHE HAD HEARD THE EXACT PROBLEM TWICE BEFORE. I TALKED TO THE SERVICE MANAGER AND RELAYED WHAT HIS TEC HAD TOLD ME, THEN DROVE TO THEIR DEALERSHIP (40 MILES) WITH NO PROBLEM, BUT FEAR OF BEING ON HIGHWAY WITH THE VEHICLE. THEY DROVE THE VEHICLE AND CHECKED IT OUT BUT FOUND NO PROBLEMS I CAME HOME AND READ ON THE INTERNET REVIEWS OF KIA APPARENTLY BEING UNWILLING TO DEAL WITH PROBLEMS.. IT BECAME MORE APPARENT WHY THE YOUNG LADY I TALKED TO ON THE PHONE SEEMED UNWILLING TO REPEAT OR DISCUSS WHAT SHE HAD TOLD ME. AFTER CONSULTING WITH SEVERAL KNOWLEDGEABLE PEOPLE, THAT IT WAS PROBABLY AN INADVERTENT DOWN-SHIFT AND GEARS THAT CAUSED THE PROBLEM. THIS COULD CAUSE A VERY DANGEROUS AND OR DEADLY SITUATION ON THE ROADWAY, AND ESPECIALLY ON THE INTERSTATE WHEN THE CAR JUST QUITS AND YOU LOOSE ALL POWER. THE DEALER STATED "BRING IT DIRECTLY IN IF IT HAPPENS AGAIN." IF YOU'RE TRAVELING ON THE INTERSTATE WITH TRUCKS, CARS AND BUSSES BEHIND YOU, AT A HIGH SPEED AND IT HAPPENS, YOU'LL BE LUCKY TO SURVIVE IT.... DUH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052902December 7, 2017
SEAT BELTS
NO SEAT BELT WARNING ON PASSENGER SIDE. A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046657November 16, 2017
ENGINE
A PART WHICH WAS REPLACED DURING A RECALL, FAILED. THE KIA DEALERSHIP WANTS TO CHARGE ME $800 TO REPLACE THAT PART. PLUS, NOT COVER A CAR RENTAL. I FEEL THE CHARGE IS UNJUSTIFIED. THE CAR HESITATED AND CUT OFF 300 MILES FROM MY HOME. THE CHECK ENGINE LIGHT CAME ON, AND I FEARED CONTINUING TO DRIVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044978November 9, 2017
EXTERIOR LIGHTING
XENON HID HEADLIGHTS AUTO ADJUSTING, DRIVING DOWN HILLS THE LOW BEAM HEADLIGHTS DROP SHARPLY TO ABOUT 27 FT. IN FRONT OF VEHICLE. DROVE THE VEHICLE WITH THE SERVICE MANAGER, FRANK PETROZZI OF GRIECO KIA OF JOHNSTON RI AND DISTRICT MANAGER, BARRY ZOLL FROM KIA MOTORS AMERICA 732-372-8295 AT NIGHT.11/8/2017, SO THEY COULD SEE WHAT IS HAPPENING. I FEEL THAT THIS IS VERY DANGEROUS CONDITION. THEY TELL ME THAT THIS IS THE WAY THEY ARE SUPPOSED TO WORK, AND ARE WORKING ACCORDING TO SPECIFICATIONS AND THERE IS NOTHING THAT THEY CAN DO TO CORRECT IT. TODAY I RECEIVED A CALL FROM MR. TREVOR MY CASE MANAGER FROM KIA 800-333-4542. MY CASE # 12462124. MR. TREVOR WAS SORRY THAT HE CAN NOT DO ANYTHING BECAUSE THE LIGHTS ARE WORKING AS SPECIFICATION AND THEY DO NOT HAVE A SOLUTION TO THE PROBLEM. THE NEW KIA SXL SORENTO'S HAVE NEW HEADLIGHTS, BUT WILL NOT FIT IN MY VEHICLE. I FEEL THAT THIS IS A SAFETY ISSUE THAT KIA SHOULD CORRECT. I HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED, THRU KIA MOTORS, SINCE JULY 26,2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044513November 8, 2017
UNKNOWN OR OTHER
THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043974November 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, UNKNOWN OR OTHER
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033167October 12, 2017
ENGINE
VEHICLE STALLED WHILE DRIVING WITH SPEED ON NORMANDIE AVE IN TORRANCE CALL TRIPLE FOR THEM TO TOW IT TO KIA DEALER. RECEIVED A CALLED FROM DEALER SAYING THE ENGINE BLOWN OUT. AT 50000 MILES. TECHNICIAN FROM KIA MENTIONED IT'S A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032654October 10, 2017
VISIBILITY/WIPER
MY REAR WINDOW SHATTERED FOR WHAT APPEARS TO BE NO REASON AT ALL. MY VEHICLE WAS PARKED ON THE STREET, AND WHEN I WENT OUT TO LEAVE, I NOTICED MY WINDOW WAS CRACKED. BY DAY 2, THE GLASS WAS CAVING, AND HAD A HOLE THE SIZE OF A QUARTER IN THE MIDDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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