Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10655281November 16, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS THE MOST RECENT AND SERIOUS ELECTRIC ISSUE; I DO NOT KNOW THE EXACT DATES OF EARLIER ISSUES. I BELIEVE ALL THESE ELECTRIC ISSUES ARE RELATED. ISSUES BEGAN IN 2010 AFTER THE PURCHASE OF THE CAR. WAS TAKEN TO THE DEALER FOR ELECTRICAL ISSUE AND THEY REPAIRED LOSE CLUSTER ARRAY. OTHER ELECTRIC ISSUES FROM 2011-2013: WHEN TURNING LEFT THE DOWNHILL BRAKE CONTROL INDICATOR WOULD LIGHT WOULD COME ON AND PREVENT THE CAR BEING PUT INTO PARK, THE HEADLIGHTS FLICKER WHEN CAR IS AT A STOP, DRIVER SIDE LOW BEAM HEADLIGHT FREQUENTLY BURNS OUT. DECEMBER 2013-JANUARY 2014: ALL DASH INDICATOR LIGHTS MALFUNCTIONED (NO WARNING LIGHTS/GAUGES, INCLUDING FUEL, SPEED, TURN SIGNALS, LOW FUEL INDICATOR, ETC.). DEALER FOUND THE FACTORY CLUSTER ARRAY TO BE FAULTY. THE DEALER REPLACED THE CLUSTER WITH A NEW ONE. I AM REPORTING THE FOLLOWING: I WAS TRAVELING 65MPH AND TURNED THE CRUISE CONTROL OFF, THE ABS WARNING, DOWNHILL BRAKE CONTROL, ELECTRONIC STABILITY CONTROL INDICATOR AND 4WD AUTO LOCK LIGHTS ALL ILLUMINATED. THE CAR WAS OPERATING NORMALLY. TODAY, ALL OF THESE LIGHTS CAME, STAYED ON, THEN WENT OFF. UPON DRIVING, THE ELECTRONIC STABILITY CONTROL LIGHT CAME ON AND THE CAR DOWNSHIFTED AS I WAS DRIVING. ALL OTHER OF INDICATOR LIGHTS NOTED CAME BACK ON. I AM TAKING MY CAR BACK TO THE DEALER TOMORROW. MANY OTHER KIA OWNERS ARE REPORTING ALMOST IDENTICAL ISSUES. THIS MOST RECENT INCIDENT OCCURRED WHEN I WAS TRAVELING AT A HIGH RATE OF SPEED AND FOLLOWS A SERIOUS OF ELECTRICAL ISSUES I HAVE HAD SINCE I OWNED MY CAR, NEW FROM THE DEALER. SOMETHING IS WRONG AT THE MANUFACTURING LEVEL THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655203November 15, 2014
UNKNOWN OR OTHER
I WAS DRIVING MY 2011 KIA SORENTO ON THE EXPRESSWAY DOING 75 MPH WHEN I HEARD A LOUD EXPLOSION. I THOUGHT SOMEONE'S ENGINE EXPLODED, BUT THEN I SAW GLASS FLYING BEHIND MY CAR AND HEARD A LOUD WINDY WHOOSHING ABOVE ME. I REALIZED IT WAS MY PANORAMIC SUNROOF. THANKFULLY MY SUNSHADE WAS CLOSED AND NO GLASS FELL ON ME. I WAS IN THE MIDDLE OF A BAD NEIGHBORHOOD AND DIDN'T FEEL SAFE PULLING OVER SO I DROVE TO THE FIRST PLACE I DID FEEL SAFE. BY THE TIME I GOT THERE, THE WHOLE GLASS TOP ABOVE THE DRIVERS SECTION WAS COMPLETELY GONE. THERE WAS NO APPARENT REASON FOR THE IMPLOSION. THERE WERE NO OTHER CARS IN THE VICINITY, WEATHER WAS CLEAR, AND IT IS A NEW FREEWAY AND I WAS NOT GOING UNDER A BRIDGE. I FEEL THIS IS A DEFECT IN THE GLASS OR ENGINEERING OF THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654434November 12, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE I WAS DRIVING DOWN THE HIGHWAY MY SUNROOF EXPLODED. NO ONE WAS IN FRONT OF ME OR BESIDE ME. IT LITERALLY DISINTEGRATED BY THE TIME I COULD PULL OVER.....UPDATED 03-03-15 *BF THE CONSUMER STATED THE DEALERSHIP CLAIMED A ROCK CAUSED THE SUNROOF TO SHATTER. THE VEHICLE WAS REPAIRED BY THE CONSUMER. UPDATED 6/15/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653800November 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT A LOUD CLICKING AND GRINDING NOISE EMITTED WHEN THE BRAKE PEDAL WAS ENGAGED. THE DEALER REPLACED THE BRAKE SOLENOID SEVERAL TIMES BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN REPLACED THE BRAKE SOLENOID. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654023November 10, 2014
ELECTRICAL SYSTEM
WENT TO START CAR WITH PUSH BUTTON START AND IT WILL NOT START. ALL THE LIGHTS COME ON IN THE CAR AND THE BATTERY WHEN TESTED IS STILL FUNCTIONING. THE CAR HAS ALREADY HAD THE BRAKE LIGHT RECALL REPLACEMENT. WE TRIED TO DO THE TURN ON THAT GOES AROUND THAT AND CAR STILL DOES NOT TURN ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652525November 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT THE VEHICLE INTO REVERSE, THE TRANSMISSION FAILED TO RECOGNIZE THE GEAR FOR WHICH THE LEVER WAS SHIFTED. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED IN ORDER FOR IT TO RESUME NORMAL OPERATION. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE WOULD MAKE A LOUD KNOCKING SOUND WHEN THE TRANSMISSION WAS FORCED INTO REVERSE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650575October 28, 2014
AIR BAGS
THE AIR BAG LIGHT ON THE DASH DOES NOT GO OFF I AM NOT SURE IF THAT IS A SAFETY THINK THIS THE AIRBAGS ARE NOT OR WILL DEPLOY WHILE WE ARE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650255October 27, 2014
STRUCTURE
THE LEFT SIDE PASSENGER DOOR HANDLE MECHANISM QUIT WORKING. CANNOT OPEN DOOR FROM OUTSIDE. HAVE TO REACH IN AND OPEN FROM INSIDE. THIS COULD BE A HAZARD DUE TO THAT I CANNOT GET TO MY CHILDREN QUICKLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641838October 6, 2014
POWER TRAIN, ENGINE
VEHICLE STARTED BY LOSING POWER ON TAKE-OFF. LATER VIOLENT JERKING/SHIFTING OVER 30 MPH. I HAVE TAKEN THE VEHICLE TO BOTH DEALER AND PERSONAL MECHANIC. CRANK AND CAM SENSORS WERE REPLACED. ISSUE IS NOT RESOLVED. THE VEHICLE SOMETIMES SHUTS OFF UPON TAKE-OFF. SOMETIMES IT IMMEDIATELY STARTS AGAIN, OTHER TIMES I HAVE TO PUT INTO NEUTRAL AND RESTART. THIS ISSUE IS ALSO NOT RESOLVED. POSITIVE BATTERY CABLE WAS REMOVED TO RESET THE COMPUTER. THIS TEMPORARILY FIXED THE PROBLEMS FOR A DAY. WHEN PLACED INTO "SPORTS MODE", THE VEHICLE SHIFTS WITHOUT DRIVER INPUT (SECOND GEAR AND ABOVE). NOTE: UNSCRUPULOUS DEALER MECHANIC VOIDED ENGINE WARRANTY FOR "SLUDGE" IN ENGINE AND INCORRECTLY REMOVED A SENSOR, RESULTING IN BREAKAGE OF SAID SENSOR. PERSONAL MECHANIC SAW NORMAL TRACES OF "SLUDGE" IN ENGINE. VEHICLE IS ACTING SIMILAR TO PREVIOUS RECALLS OF THE SAME YEAR, MAKE/MODEL, BUT DOES NOT FALL INTO VIN/DATE RANGES FOR RECALL REPAIR.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639234September 26, 2014
ENGINE
4/26/14 MY SORENTO CEL LIGHT WAS FLASHING & VEHICLE RUNNING ROUGH. AFTER SHUTTING OFF AND RESTARTING, NO ISSUES, CONTACTED DEALERSHIP TOOK IN FOR SERVICE 5/9/14, THEY SAID THEY WERE UNABLE TO DIAGNOSE PROBLEM AS IT WAS NOT DOING IT AT THAT TIME. ON 7/25/14 CEL LIGHT FLASHING & RUNNING ROUGH AGAIN, CALLED DEALERSHIP AND TOOK IN 8/9/14, AGAIN THEY SAID THEY COULD NOT DIAGNOSE AND NO CODES SHOWING UP OR IN HISTORY STATED THEY HAVE A CALL INTO KIA MOTORS AND OPENED A TECH LINE CASE HAVE NEVER HEARD ANYTHING BACK FROM THEM. 9/18/14 CEL LIGHT FLASHING AND RUNNING ROUGH, I CONTACTED DEALERSHIP THAT I ALWAYS HAVE USED SINCE PURCHASE OF VEHICLE BUT ANOTHER DEALERSHIP WAS CLOSE TO MY WORKPLACE. I REFUSED TO SHUT THE VEHICLE OFF BECAUSE WHEN YOU DO, IT RESETS EVERYTHING AND IT CANNOT BE DIAGNOSED. I TOOK VEHICLE TO DEALERSHIP, LEFT IT RUNNING TILL THEY COULD PUT THE OBD SCANNER ON IT TO CODE IT. I RECEIVED CALL FROM MANAGER, HE STATED THAT THEY WERE ABLE TO GET CODES FROM IT AND THAT 2 COILS WERE MISFIRING. THEY SHUT THE VEHICLE OFF, IT WOULD NOT START. THEY LEFT IT SIT AN HOUR AND IT STARTED UP AND THEY TRIED TO CODE IT AGAIN AND NOTHING SHOWED IN THE CODES AT ALL, NOT EVEN CODE HISTORY. THEY REPLACED TWO COILS, THEN ON 9/25/14 THE CEL LIGHT STARTED FLASHING AGAIN AND RUNNING ROUGH. I IMMEDIATELY CONTACTED THE DEALERSHIP THAT JUST CHANGED THE COILS, HE DIDN'T HAVE MUCH TO SAY. ASKED ME WHERE I PURCHASE MY GAS FROM AND THAT HE COULDN'T DO ANYTHING TODAY BECAUSE THEY CLOSE AT 4:30 AND IT WAS AFTER 4:00 THEN. WHEN I SHUT THE CAR OFF, IT WOULD NOT START. LEFT FOR WORK THIS MORNING AND YOU WOULD NEVER KNOW ANYTHING WAS WRONG, RAN FINE. THERE IS OBVIOUSLY SOMETHING GOING ON THAT SOMEBODY NEEDS TO FIGURE OUT BECAUSE I AM NOT GOING TO BE HANDED A BIG BILL FOR REPAIR ONCE MY WARRANTY EXPIRES, AS THIS HAS BEEN AN ONGOING ISSUE FOR 5 MONTHS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639066September 25, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636936September 17, 2014
SEAT BELTS
I BUCKLED IN MY SEAT BELT AS USUAL ONLY TO FIND WHEN SHIFTING TO DRIVE THE SEAT BELT INDICATOR LIGHT CONTINUED TO FLASH. I CHECKED THE CHILDREN'S SEAT BELT TO MAKE SURE THEY WERE BUCKLED IN AND THEY WERE. I DISCONNECTED MY SEAT BELT AND TRIED TO RECONNECT AND IT WOULD NOT RECONNECT. I VISITED THE DEALERSHIP AS THE VEHICLE WAS PURCHASED ROUGHLY 3 MONTHS AGO AND WAS INFORMED BY THE GENERAL SALES MANAGER THIS WAS NOT THEIR PROBLEM AND A LOANER COULD NOT BE PROVIDED UNTIL THE PART COMES IN. I ASKED IF I WOULD BE SAFE AND HE REITERATED AGAIN THIS WAS NOT THEIR PROBLEM. I ASKED FOR THE GENERAL MANAGER AND WAS DENIED THE OPPORTUNITY TO SPEAK WITH HIM. I BUCKLED INTO THE PASSENGER BUCKLE AND WAS LATER INFORMED THIS WAS UNSAFE, IF I WERE TO HAVE AN ACCIDENT, I WOULD NOT BE PROTECTED. I HAVE RECEIVED NO ASSISTANCE. THIS HAS YET TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631788September 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED INDEPENDENTLY. THE DRIVER SIDE BRAKES LOCKED, WHICH CAUSED THE VEHICLE TO SWERVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630291September 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE DRIVER SIDE AIR BAG SENSOR LIGHT ILLUMINATED INDICATING THAT THE AIR BAG SYSTEM WAS FAULTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO REMEDY WAS OFFERED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630171September 2, 2014
EXTERIOR LIGHTING
FROM ABOUT A COUPLE OF MONTHS AFTER I PURCHASED THE VEHICLE, I HAVE HAD CONTINUOUS HEADLIGHT ISSUES. IT STARTED WITH MY DRIVER'S SIDE HEADLIGHT, SO I REPLACED THE BULB. WITHIN 2 WEEKS MY PASSENGER LIGHT WENT OUT, SO I REPLACE THAT BULB AS WELL. SINCE THEN THE HEADLIGHTS HAVE GONE OUT 5 TIMES ON THE DRIVER'S SIDE AND 4 TIMES ON THE PASSENGER SIDE. I HAVE REPLACED BULBS, WIRING HARNESSES, AND COMPLETE HEADLIGHT ASSEMBLIES. AS OF RIGHT NOW, I AM WITHOUT DIM LIGHTS. I AM FORCED TO DRIVE AROUND WITH MY BRIGHT LIGHTS ON. I HAVE RECEIVED MULTIPLE WARNING CITATIONS FOR DRIVING AROUND WITH MY BRIGHT LIGHTS ON. AFTER SPEAKING WITH MY MECHANIC TODAY HE WARNED ME THAT THE HEADLIGHT WIRING HARNESSES ARE COMPLETELY BURNED THROUGH. WITH SMALL CHILDREN, I AM CONSTANTLY WORRIED AND AFRAID OF A FIRE. I HAVE SPOKEN WITH KIA MULTIPLE TIMES AND THEY AREN'T WILLING TO DO ANYTHING TO HELP ALLEVIATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629311August 29, 2014
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
THE VEHICLE WOULD NOT START FINALLY IT STARTED IN THE DRIVE POSITION , HAVE BEEN COMPLAINING TO THE DEALER THAT THE VEHICLE SHIFTS ON ITS OWN FROM DRIVE TO ANOTHER POSITION. IN ADDITION ALL THE LIGHTS REMAIN ON IN THE DASH BOARD. VEHICLE WAS TAKEN OUT THE REPAIR SHOP ON 8/25/14 AND THIS PROBLEM WAS RECTIFIED. THE AIRBAG LIGHT IS ON NOW SINCE 8/25/14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628975August 27, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:BODY:DOOR
DRIVERS SIDE DOOR COULD NOT BE OPENED FROM THE OUTSIDE. IT WOULD ONLY OPEN FROM INSIDE THE CAR. WHEN THIS ISSUE IS GOOGLED I REALIZE THIS IS A COMMON KIA PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628447August 26, 2014
WHEELS
TL- THE CONTACT 2011 KIA SORENTO. THE CONTACT STATED SHE HAD TAKEN THE VEHICLE TO A TIRE DEALER TO REPLACE FOUR TIRES ON THE VEHICLE. THE MECHANIC INFORMED THE CONTACT THAT THE CORE BETWEEN THE VALVE STEMS AND THE TIRE PRESSURE SENSORS WERE CORRODED AND COULD CAUSE FUTURE FAILURES. THE REAR DRIVER SIDE SENSOR WAS ATTACHED TO THE VALVE STEM AND THE ENTIRE PIECE HAD BROKEN OFF OF THE VEHICLE WHEN AIR WAS INSERTED INTO THE TIRE DUE TO CORROSION. THE FAILURE CAUSED THE "LOW TIRE PRESSURE" SENSOR TO NOT ILLUMINATE WHEN THE TIRES WERE LOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THE DEALER MECHANIC WAS NOT ABLE TO LOCATE A PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE APPROXIMATE FAILURE MILEAGE WAS 49,000.GB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628113August 25, 2014
ELECTRICAL SYSTEM
DASH INDICATORS FOR TRACTION SLIP, DOWNHILL ASSIST AND ABS CAME ON AND HAVE STAYED ON. BRAKING IS FINE AND PUSHING THE ASSIST AND SLIP BUTTONS HAVE NO CHANGE ON BRAKING. TWO WEEKS LATER THE HIGH BEAM AND TURN SIGNAL DASH LIGHTS WILL NOT ILLUMINATE, BUT THE AFOREMENTIONED LIGHTS ARE STILL ON. THE BRAKE LIGHT SWITCH WAS RECALLED AND REPAIRED BY THE DEALER UNDER WARRANTY. I HAVE CHANGED THE BRAKE LIGHT SWITCH AND AFOREMENTIONED LIGHTS ARE STILL ON AND OTHERS STILL NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627789August 23, 2014
ENGINE
AFTER A SMALL NUMBER OF DAYS OF A MINOR RATTLING FROM THE ENGINE, AS I PULLED AWAY AT AN INTERSECTION THERE WAS A BANG FROM THE ENGINE, THE ENGINE LOST ALL POWER AND THERE WAS A TREMENDOUS AMOUNT OF BANGING FROM THE ENGINE. MANAGED TO CRAWL TO A NEARBY GAS STATION. THE CAR STALLED ON THE FORECOURT. MANAGED TO RESTART IT, ONLY TO HEAR THE TERRIBLE BANGING AGAIN AND SEE THAT THE ENGINE STILL HAD NO POWER. HAD IT TOWED TO THE LOCAL KIA DEALER THE FOLLOWING MORNING. AT THE TIME OF WRITING THIS, KIA ARE REFUSING TO FIX THE CAR UNDER WARRANTY, DESPITE IT STILL BEING COVERED AND THERE ONLY BEING 44,000 MILES ON IT. THEY ARE CLAIMING THE REASON FOR THE INCIDENT IS A 'CLOGGED OIL FILTER', ALTHOUGH THEY HAVE YET TO PROPERLY EXAMINE THE ENGINE AND OFFICIALLY DIAGNOSE THE FAULT. THE SYMPTOMS OF MY INCIDENT ARE SUSPICIOUSLY SIMILAR TO OTHER ISSUES DATING BACK TO 2005 WHERE THE BOLT PIN ON THE CRANKSHAFT PULLEY SHEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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