Kia Sorento Complaints (2004)

220 consumer complaints on file.

#10515684June 7, 2013
STEERING
DRIVING DOWN ROAD AND HEARD NOISE AND FELT LIKE IT WAS LOOSING POWER. PULLED OVER TO PARK THE CAR. LOST POWER STEERING AND WENT UP A SHOPPING STORE CURB. LUCKY THAT NO ONE WAS WALKING OR STANDING THERE. (PULLEY, BROKEN BOLT FROM CRANK AND DIAL PIN FROM CRANK). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507094April 4, 2013
FUEL/PROPULSION SYSTEM
WHEN REFUELING THE TANK WILL SUDDENLY "SPRAY"GASOLINE FORCEFULLY FROM THE NECK OF THE GAS TANK FOR SEVERAL SECONDS. TOOK IT IN ON THE VOLUNTARY RECALL AND HAD THE AIR FILTER REPLACED. CAR WORKED FINE FOR ABOUT 2 WEEKS BUT IS NOW EXPERIENCING THE SAME PROBLEM AGAIN. PUMPED LESS THAN $25.00 IN THE TANK TWO NIGHTS AGO AND WAS SPRAYED WITH GASOLINE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499611February 21, 2013
ELECTRICAL SYSTEM
FEBRUARY 21, 2013 LOS ANGELES, CA ELECTRICAL I BOUGHT MY KIA BRAND NEW. I HAVE HAD SEVERAL PROBLEMS: COMPLAINT 1: I AM WRITING THIS COMPLAINT AGAINST KIA MOTORS WHO WILLINGLY KNOWS OF ISSUES WITH ITS FUEL SYSTEMS IN ALL 2004 KIA SORENTOS. EVEN LOOKING ONLINE YOU SEE THOUSANDS OF KIA OWNERS WHO HAVE HAD THE SENSOR GO OUT ON THIS MODEL CAR AFTER THE CARS 100000 WARRANTY, AND THEN KIA CLAIMS IT IS PAST THE WARRANTY THEY HAVE AND THERE IS NOTHING THEY CAN DO. THIS CAUSES THE GAS TO ALWAYS READ INCORRECTLY EVEN WITH A FULL TANK THE CAR READS "E" I HAVE TO KEEP PUTTING GAS IN THE CAR IN FEAR OF RUNNING OUT OF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498311February 15, 2013
SUSPENSION
BROUGHT VEHICLE TO DEALER FOR OIL/FILTER CHANGE AT 53,000 MILES. DEALER FOUND ONE OF THE TWO BRACKETS ON TOP OF REAR END WAS COMPLETELY RUSTED AND BROKEN OFF AND THE OTHER BRACKET WAS SEVERELY RUSTED. DEALER WOULD NOT ALLOW ME TO DRIVE VEHICLE AND IS NOT REPAIRABLE. THERE ARE NO NEW REPLACEMENT REAR ENDS FOR VEHICLE AND THE BRACKETS ARE NOT AVAILABLE AS A REPLACEMENT PART. I NOTICED OTHER VERY SIMILAR COMPLAINTS ON YOUR SITE: NHTSA ID #'S - 10452414, 10439449, 10427559, AND 10403443. THERE MAY BE OTHER ID'S THAT HAVE BEEN RETIRED (MICROFILM, ETC.). AS SUCH, THE VEHICLE IS A TOTAL LOSS. DON'T KNOW WHY NHTSA HASN'T ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498323February 15, 2013
ENGINE, STEERING
I WAS DRIVING THE CAR WHEN I SUDDENLY STARTED HEARING RATTLING NOISES FROM THE ENGINE. THE POWER STEERING STOPPED WORKING AND THE STEERING WHEEL WOULD NOT TURN. THANKFULLY, I WAS ON A SIDE STREET WITH NO OTHER TRAFFIC. IF I HAD BEEN IN TRAFFIC OR TRAVELING AT A HIGHER SPEED, THIS WOULD SURELY HAVE CAUSED A CRASH. MY MECHANIC SAYS THAT THE CRANKSHAFT BOLT IS SHEARED OFF AND MUST BE DRILLED OUT TO BE REPLACED. KIA WON'T COVER THIS EXPENSIVE REPAIR, SAYS IT IS NOT COVERED BY THEIR WARRANTY. AFTER RESEARCHING THIS ISSUE, I SEE THAT KIA IS AWARE OF A DEFECT IN THE BOLT AND HAS ISSUED SERVICE BULLETINS AND DISCONTINUED THE BOLT, ISSUING A NEW PART TO REPLACE IT. THERE ARE ALREADY NUMEROUS COMPLAINTS ON THIS AND OTHER SITES DUE TO THIS ISSUE, SPANNING SEVERAL MODEL YEARS. TO DATE, I HAVE NOT SEEN A RECALL FROM KIA. DANGEROUS DEFECT AND ALARMING LACK OF CONCERN (NOT TO MENTION CUSTOMER SERVICE) FROM KIA. I WOULD NEVER HAVE BOUGHT THIS CAR IF I HAD KNOWN THE GAMBLE I WAS TAKING WITH MY FAMILY'S SAFETY. I HOPE OTHERS WILL NOT MAKE THE SAME MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497869February 12, 2013
POWER TRAIN, SERVICE BRAKES
ENTERING I-35 NORTH FROM ACCESS ROAD IN SAN ANTONIO TEXAS. TIME 08:15AM (RUSH HOUR) LOUD BANG FROM REAR OF VEHICLE SPEED IMMEDIATELY DROPPED TO 20MPH, INITIALLY THOUGHT I HAD BLOWN A TIRE. PULLED OFF ACCESS ROAD TO SIDE STREET. WAS HAVING TROUBLE STOPPING VEHICLE NO BRAKE PRESSURE FOOT WENT ALL THE WAY TO FLOORBOARD. CHECKED REAR TIRES, NO VISIBLE DAMAGE TO EITHER TIRE (TIRES WERE NEW)WHEN VEHICLE WAS PURCHASED. AGAIN ATTEMPTED TO DRIVE VEHICLE, REAR TIRES WERE HAVING TROUBLE ROTATING? LATER DISCOVERED WHEEL BEARINGS HAD FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497873February 12, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER, SUSPENSION, ENGINE AND ENGINE COOLING
PICKED UP VEHICLE AFTER HAVING REAR SUPPORT BEARINGS REPAIRED DRIVING BACK HOME AT 65MPH ON I-35/TEXAS 410 EAST STARTED TO EXPERIENCE STRONG SMELL OF EXHAUST FUMES IN PASSENGER COMPARTMENT. DURING DRIVE HOME STARTED TO RAIN, ACTIVATED WIPERS, DRIVERS SIDE WIPER BLADE FELL OFF DURING RAINSTORM HAD TO OPEN DRIVER SIDE WINDOW TO NAVIGATE! UPON ARRIVAL AT HOME NOTICED, SMOKE COMING FROM ENGINE COMPARTMENT (PASSENGERS SIDE) AND SMOKE UNDERNEATH VEHICLE FROM CATALYTIC CONVERTER. LOOKED UNDERNEATH VEHICLE AND CATALYTIC CONVERTER, WAS SMOKING, INSIDE ENGINE COMPARTMENT A HOSE AT THE REAR OF THE ENGINE COMPARTMENT (SORRY NOT A MECHANIC) HAD A HOLE IN IT AND WAS SMOKING ALSO? VEHICLE HAS NOT BEEN DRIVEN SINCE 12/7/12, VEHICLE WAS PURCHASED 10/4/12, HAS LIMITED WARRANTY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496571February 6, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT THE FAN RELAY FUSE HAD TO BE REMOVED IN ORDER TO GET THE FAN TO STOP RUNNING. THE CONTACT HAD TAKEN THE VEHICLE TO SEVERAL MECHANICS FOR SERVICE OF ELECTRICAL PROBLEMS HOWEVER, THE MECHANICS WERE NEVER ABLE TO DIAGNOSE THE EXACT CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494779January 26, 2013
POWER TRAIN
WHILE DRIVING ALL WARNING LIGHTS CAME ON AND ALL BELTS BROKE STEERING WOULDN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493231January 16, 2013
STEERING, ENGINE
THE CRANKSHAFT PULLEY BOLT BROKE AND MESSED UP THE STEERING, I WAS UNABLE TO STEER THE CAR. THIS HAS HAPPENED TWICE NOW AND CONTINUES TO BE A PROBLEM AS I'M READING THE KIA FORUMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493232January 16, 2013
ENGINE, POWER TRAIN
I HAD THE VEHICLE IN THE DEALERSHIP JUST BELOW 100,000 MILES. THEY DIDN'T BOTHER TO TELL ME THE TRANSMISSION CONTROL MODULE WAS MESSED UP AND NEEDED REPLACED. THIS SEEMS TO BE AN ISSUE WITH SEVERAL PEOPLE. AND THEN TO FIND OUT THIS IS A DEALER ONLY PART AND OVER 900.00! I THINK THIS WAS POOR CUSTOMER SERVICE AND THEY SHOULD'VE KNOWN SOMETHING WAS WRONG. THE GEAR SHIFT WASN'T SITTING IN DRIVE AND NOT SHIFTING CORRECTLY. I DOUBT I'D EVER BUY ANOTHER KIA BECAUSE THEIR SERVICE SUCKS! THEY DON'T VALUE THEIR CUSTOMERS AND THAT REALLY MAKES ME UNEASY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492068January 10, 2013
ENGINE, POWER TRAIN
WHILE DRIVING ON THE HIGHWAY AT 65 MPH THE CRANKSHAFT BOLT BROKE, THE TIMING BELT AND DRIVE BELT CAME LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490701January 2, 2013
STEERING, ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, STEERING BECAME VERY DIFFICULT AND THE BATTERY, CHECK ENGINE, AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE CATALYTIC CONVERTER AND THE CRANK SHAFT BOLT AND PIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,186 AND THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488817December 14, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOST COMPLETE POWER AND ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE AND TOOK IT TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE CRANK SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 36,471.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486137November 26, 2012
ELECTRICAL SYSTEM
WHEN SHUTTING OFF THE ENGINE THE COOLING FAN STAYS RUNNING. IF THIS IS NOT NOTICED IT WILL RUN UNTIL THE BATTERY DIES AND THEN THE VEHICLE WILL NEED JUMPED. AS I WAS RESEARCHING ON THE INTERNET IT LOOKS LIKE THERE ARE ISSUES WITH RELAYS IN KIA'S FROM 2003 TO 2006. THIS PROBLEM HAPPENS AT LEAST ONCE A MONTH SOMETIMES MORE. THIS TIME THE BATTERY HAD TO BE DISCONNECTED TO GET THE FAN TO SHUT OFF.. THIS IS A SAFETY ISSUE THAT NEEDS TO BE RESEARCHED FARTHER IN REGARDS TO HOW OFTEN THIS HAPPENS. I HAVE NOT TAKEN MY KIA TO A MECHANIC YET DUE TO THE FACT IT IS VERY COSTLY TO TRACK AN ELECTRICAL PROBLEM. THIS PROBLEM DOES NOT HAPPEN ALL THE TIME BUT IF YOU ARE UNAWARE OF THIS PROBLEM YOU MAY GO TO START YOUR CAR AND IT DOES NOT RUN. THERE ARE A HIGH AND LOW FAN ON THIS KIA. BOTH OF THE FANS ARE RUNNING BUT THE HIGH FAN IS ALMOST SILENT. IF THIS PROBLEM HAS BEEN GOING ON FOR AT LEAST FOUR YEARS THERE SHOULD BE SOME WAY TO HOLD THE MANUFACTURER RESPONSIBLE. THANK YOU FOR YOUR TIME.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484752November 15, 2012
STEERING
TL* THE CONTACT OWNS A 2004 KIA SORENTO EX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THERE WAS AN UNEXPECTED LOSS OF POWER STEERING. THE CONTACT MANEUVERED THE VEHICLE TO A PARKING LOT WITH DIFFICULT IN TURNING THE STEERING WHEEL. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CRANK SHAFT BOLT FRACTURED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED.THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481180October 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, SHE HEARD AN ABNORMAL TICKING NOISE AS THE BATTERY AND ENGINE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE VIBRATION DAMPENER HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476561September 20, 2012
POWER TRAIN, STEERING
WE HAVE HAD 4 INSTANCES WITH THE SAME ISSUE IN THE FIXING THE PULLEY CRANK SHAFT. JUNE 30, 08, (RECALL) OCTOBER 6, 09, AUG 10, 10 AND ONCE AGAIN SEPT 18,12. THIS IS THE SAME ISSUE THAT CAUSES YOU TO LOOSE STEERING WHILE DRIVING WITH APPARENTLY NO WARNING. I FIND THIS EXTREMELY TROUBLING AS WE HAVE A NEW DRIVER LEARNING WITH THIS CAR. WE ARE LUCKY TO REPORT THAT THERE HAVE BEEN NO ACCIDENTS OR DEATHS BUT I THINK IT IS A VERY DANGEROUS SITUATION THAT WILL SOON HAPPEN. THE DEALER WAGNER KIA OF SHREWSBURY,MA FEELS THAT IT IS NOT AN ISSUE AND IS JUST FROM WEAR AND TEAR. 4 TIMES FOR THE SAME PROBLEM? OBVIOUSLY KIA HAS NOT FIXED THE PROBLEM CORRECTLY. IT ANGERS ME THAT KIA IS NOT TAKING THIS SERIOUSLY. WE DRIVE OUR CHILDREN AS WELL AS OTHER CHILDREN IN THIS CAR AND COULD OF HAD SERIOUS TO FATAL INJURIES. FROM THIS BOLT SHEARING OFF IT HAS ALSO CAUSED OTHER MAJOR DAMAGE TO THE CAR THAT WE HAVE ALREADY HAD FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475202September 12, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT THE BRAKES WERE BEING SERVICED BY A PERSONAL MECHANIC WHEN HE NOTICED THAT THE BRACKET THAT HELD THE CONTROL ARM TO THE VEHICLE WAS RUSTED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471369August 18, 2012
SUSPENSION, POWER TRAIN
TWO BRACKETS (ONE LEFT, ONE RIGHT) THAT HOLD THE REAR UPPER CONTROL ARMS TO THE REAR AXLE HOUSING HAVE COMPLETELY SNAPPED OFF. THIS LEAVES A VERY DANGEROUS CONDITION WHICH WILL CAUSE THE REAR AXLE OF THE CAR TO ROTATE AND FALL OUT OF THE CAR. IF THIS HAPPENS AT SPEED, SERIOUS INJURY AND/OR DEATH IS LIKELY. THERE ARE MANY MANY POSTS ABOUT THIS SAME PROBLEM ONLINE AND KIA REFUSES TO ADDRESS THE PROBLEM STATING THAT IT'S NOT A FLAW OR DEFECT. IT IS IF IT HAPPENS TO ALMOST EVERY VEHICLE OF THIS YEAR AND MODEL. KIA DOES NOT OFFER A REPLACEMENT BRACKET THAT CAN BE WELDED ON AND THEY SUGGEST THAT THE ENTIRE REAR AXLE HOUSING ASSEMBLY IS REPLACED AT A COST OF SEVERAL THOUSAND DOLLARS PER VEHICLE. KIA MOTORS REFUSES TO ACKNOWLEDGE THE PROBLEM OR ASSIST AFFECTED CUSTOMERS IN RESOLVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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