Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11113425July 24, 2018
ENGINE
DRIVING HOME LATE EVENING FEBRUARY 2018. ENGINE QUIT RUNNING HAD SEIZED UP. HAD OWNED FOR ONLY 7000 MILES. DEALERSHIP( MISSOULA BILLION KIA) HAS HAD THE CAR SINCE JUNE 8, 2018, FOR REPAIRS. THEY NOW SAY NO REPLACEMENT ENGINE UNTIL SEPTEMBER AT THE EARLIEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111110July 13, 2018
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNED A 2016 KIA SORENTO. THE CONTACT HEARD AN ABNORMAL NOISE WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY. AFTERWARDS, FLAMES EMERGED FROM THE FUEL TANK AND THE VEHICLE BLEW UP. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,555. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11111193July 13, 2018
ENGINE, UNKNOWN OR OTHER
WHEN THE IGNITION IS STARTED WITH THE CAR IN PARK, THE VEHICLE VIBRATES REALLY HARD AS IF IT WANTS TO CUT OFF. THIS HAS OCCURRED WITH 3/4 TANK OF GAS AND 1/4 TANK OF GAS. WITH THE VEHICLE VIBRATING, THE CAR IS PLACED IN "D" DRIVE AND THE FOOT IS APPLIED TO THE ACCELERATOR FOR ACCELERATION BUT THE VEHICLE DOES NOT MOVE. THE VEHICLE IS THEN PLACED BACK INTO "P" PARK AND THE VEHICLE CONTINUES TO VIBRATE UNTIL IT SHUTS OFF. THIS ISSUE HAS BEEN REPORT TO DEAN MCCRARY KIA IN MOBILE, AL ON SEVERAL OCCASIONS AND I WAS TOLD IF THE VEHICLE DOES NOT HAVE A CODE WHEN IT IS BROUGHT INTO SERVICE THERE IS NOTHING THEY CAN DO. I DID EXPLAIN THAT WHEN THE ISSUE OCCURS IT ONLY LAST FOR A FEW MINUTES THEN THE VEHICLE RUNS OK UNTIL THE ISSUE OCCURS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110474July 10, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING AROUND 30 MPH ON A LOCAL SIDE STREET AND THE CAR SHUT OFF WITH NO WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THE DASHBOARD WENT BLACK AND THE CAR STOPPED RUNNING. I HAD TO PULL THE CAR OVER, PUT IT IN PARK, TURN THE KEY TO THE OFF POSITION. I WAITED A FEW SECONDS AND STARTED THE CAR AGAIN AND DROVE IT HOME (~1 MILE FROM HOME). I HAD IT TOWED TO THE DEALERSHIP AS I DID NOT FEEL IT WAS SAFE TO DRIVE IT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110349July 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STATIONARY, THE VEHICLE CONSUMED AN INORDINATE AMOUNT OF OIL. THE CONTACT STATED THAT A QUART OF OIL WAS CONSUMED EVERY 1,000 MILES. THE DEALER (CORAL SPRINGS AUTO MALL, 9300 WEST ATLANTIC BLVD, CORAL SPRINGS, FL 33071, (954)346-1009) WAS MADE AWARE OF THE FAILURE AND PERFORMED A DIPSTICK TEST. IT WAS DISCOVERED THAT THE OIL CONSUMPTION WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THE DEALER'S FINDINGS. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104174June 27, 2018
AIR BAGS
WAS TRAVELING ON THE INTERSTATE AT AROUND 60MPH WHEN A LARGE DEER RAN OUT ACROSS THE ROAD. I ATTEMPTED TO SWERVE AND AVOID HITTING THE ANIMAL BUT WAS NOT SUCCESSFUL. I HIT THE DEER AROUND 55-60 MPH WITH A DIRECT IMPACT TO THE FRONT OF THE VEHICLE. THERE WAS EXTENSIVE DAMAGE TO THE FENDER, HOOD, GRILL, RADIATOR AND ACCORDING TO THE INSURANCE CLAIM ADJUSTOR, THE ENGINE WAS SHIFTED BACK INTO THE FIREWALL. DURING THIS IMPACT THE AIRBAGS DID NOT DEPLOY WHICH CREATES A SAFETY CONCERN FOR ME. I SPOKE WITH KIA AND THEIR FINDINGS WERE THAT THE MASS WAS NOT LARGE ENOUGH TO TRIGGER THE AIRBAGS THAT I NEEDED TO EITHER HAVE DIRECT IMPACT WITH ANOTHER CAR OR A WALL OF SOME SORT. I FEEL THAT AN IMPACT AT THAT SPEED AND TO THE FRONT END OF A VEHICLE THE AIRBAGS SHOULD HAVE DEPLOYED. I HAVE THE DOCUMENT THAT KIA SENT IF NEEDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11101127June 11, 2018
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A KNOCKING NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD; HOWEVER, NO FAILURE WAS NOTICED AND THE CONTACT RESUMED DRIVING. APPROXIMATELY ONE MILE DOWN THE ROAD, THE CONTACT STOPPED AT A STOP SIGN. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT WAITED A FEW SECONDS AND DEPRESSED THE ACCELERATOR PEDAL AGAIN. THE VEHICLE ACCELERATED AND AN EXPLOSION SOUND WAS HEARD UNDER THE HOOD. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ALERTED BY ANOTHER DRIVER THAT THE VEHICLE WAS ON FIRE. THE VEHICLE STARTED TO OMIT BLACK SMOKE THROUGH THE VENTS. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURIES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 163,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11093688May 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE MERGING ON TO A HIGHWAY, THE VEHICLE LOST PROPULSION, WHEN GAS PEDAL WAS PRESSED VEHICLE WOULD NOT RESPOND AND ACCELERATE. THIS HAPPENED WHILE DRIVING ON A BUSY HIGHWAY OUTSIDE OF BOSTON AND MY WIFE NARROWLY AVOIDED A SIGNIFICANT CRASH WITH MULTIPLE VEHICLES DUE TO THE QUICK ACTIONS OF OTHER DRIVERS. WHEN VEHICLE WAS BROUGHT TO DEALERSHIP THE ISSUE IS NOT ON A PUBLIC LIST OF RECALLS BUT RATHER A KNOWN SAFETY ISSUE THAT DOES NOT SHOW ON AN ACTIVE RECALL LIST. WE ARE NEW OWNERS TO THE CAR AND THE DEALERSHIP WE PURCHASED FROM WAS NOT A KIA DEALERSHIP SO ALERTS DID SHOW ON VEHICLE REPORT. I FEEL A KNOWN ISSUE WITH A SAFETY CONCERN THIS SIGNIFICANT SHOULD BE SHOWN ON A RECALL LIST, WE WERE VERY LUCKY MANY PEOPLE WERE NOT INJURED OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092368May 7, 2018
AIR BAGS
WE HAVE A KIA SORENTO 2016. THE FRONT PASSENGER SIDE LIGHT STAYS ON THAT THE PASSENGER SIDE AIR BAGS IS OFF, WHEN A PERSON SITS ON THE FRONT PASSENGER SEAT. I HAVE A GEL CUSHION ON THE PASSENGER SIDE SEAT WHEN AND A PASSENGER SITS IN IT. THE DEALER TESTED IT AND THE LIGHT WENT OFF WHEN THE GEL SEAT WAS REMOVED AND THE SEAT SAT ON. MY QUESTION IS - WHY DOESN'T THE AIR SAFETY CUSHION WORK WHEN THE GEL CUSHION ON THE PASSENGER SEAT? IS THIS A SAFETY ISSUE FOR A PERSON SITTING IN THE PASSENGER SEAT? SOME PEOPLE NEED TO SIT ON CUSHIONS WHEN IN A CAR BECAUSE OF A POSSIBLE DISABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091946May 4, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
MY KIA SORENTO 2016 HATCH DOOR WILL NOT OPEN. I HAVE TO GET IN AND CRAWL OVER TWO ROW TO GET UNLOCK FROM THE INSIDE. SINCE THIS STARTED HAPPENING I HAVE FOUND NUMEROUS COMPLAINTS ABOUT THIS HAPPING TO OTHER PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091574May 3, 2018
AIR BAGS
I HAD A CAR ACCIDENT IN FEBRUARY 2017 AND MY DRIVER AIRBAG WAS DEPLOY BUT FAILED TO INFLATE IN CONSEQUENCE I HAVE SOME INJURIES THAT INCLUDED MY ARM BROKEN IN 3 PARTS AND MY NOSE BROKEN,MY WRIST OF THE HAND BROKE, A LOT OF BRUISES, MY FACE WAS VERY SWOLLEN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11091446May 2, 2018
ENGINE
ON MY DRIVE HOME FROM THE CITY, VEHICLE STARTED MAKING A TICKING SOUND. 10 MINUTES AFTER IT STARTED MY CAR WAS SHAKING AND TRUGGING ALONG BARELY. BARELY MADE IT SAFELY INTO A PARKING LOT. AND ONLY PULLED OVER BECAUSE I IMMEDIATELY CALLED THE DEALERSHIP TO FIND OUT WHAT TO DO. LUCKILY, I HAD NONE OF MY CHILDREN IN THE CAR AND WAS NOT IN A BUSY AREA. CAR ONLY HAS 30,000+ MILES ON IT AND WAS TOLD THE ENGINE FAILED. HAD IT IN THE DEALERSHIP 3 WEEKS BEFORE THIS HAPPENED AND THEY CLAIMED EVERYTHING LOOKED GREAT IN THE CAR. KIA IS REFUSING TO REPLACE THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085053April 14, 2018
WHEELS
MY 2016 HAD APPROXIMATELY 40,000 MILES WHEN IT DEVELOPED A SHIMMY ON THE HIGHWAY. AFTER INSPECTION AT SULLIVAN TIRE, AN AUTHORIZED KUMHO DEALER IT WAS DETERMINED THAT 2 OF MY ORIGINAL EQUIPMENT KUMHO KRUGEN 235/55/19 TIRES WERE OUT OF ROUND AND UNBALANCEABLE. ALL 4 TIRES HAD 6-7 32ND'S OF WEAR LEFT. IT WAS RECOMMENDED I REPLACE ALL. I REPLACE ALL 4 TIRES AND ONE OF THE REPLACEMENT TIRES IS OUT OF ROUND AND UNBALANCEABLE. 3 OUT OF 8 KUMHO KRUGEN TIRES HAVE MANUFACTURE DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085077April 14, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
THE VECHILE KEEPS TURNING OFF AND INSTALLS WHEN DRIVING BUT NOW IT GOT TO THE POINT THAT IT TURNS OFF ND DOSENT WANT TO STARTS UNTIL MINUTES LATER DO TO THAT ONE OF THE THE HEADLIGTHS WHEN OFF ND THYE CHARGING PORTS OF THE VECHILE DDONT WORK. WHEN U STOP IT SEEMS THAT THE TRUCK WANTS TO ACCELERATE IT SELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084479April 10, 2018
POWER TRAIN
NO IMMEDIATE RESPONSE FROM ACCELERATOR PEDAL WHEN PRESSED AT IDLE WITH CAR STATIONARY IN GEAR. PRESSING MORE ON ACCELERATOR TO GET CAR MOVING CAUSES CAR TO THEN ACCELERATE RAPIDLY. THIS HAS HAPPENED AT LEAST SIX TIMES IN THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082492April 2, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE LOW BEAM HEADLIGHTS AND THE REAR DRIVER SIDE BRAKE LIGHT FAILED TO OPERATE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS AND REAR DRIVER SIDE BRAKE LIGHT ILLUMINATED ON AN INTERMITTENT BASIS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 59,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081109March 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 69 MPH, A CLICKING NOISE WAS HEARD FROM THE ENGINE AND THE VEHICLE STOPPED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT CALLED NAPLETON KIA OF FISHERS AT 317-449-0694 (13417 BRITTON PARK RD, FISHERS, INDIANA, 46038) AND WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS DUE TO POOR MAINTENANCE AND WOULD NOT BE COVERED BY THE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080648March 21, 2018
STEERING
WHEN DRIVING AT HIGHWAY SPEED (60+MPH), STEERING "LOCKS" AND APPEARS TO BE NON-RESPONSIVE. IT IS NECESSARY TO "JERK" THE WHEEL TO "WAKE UP" THE STEERING TO COMPLETE ANY CORRECTION. THE VEHICLE VEERS BETWEEN THE LINES CONSTANTLY DUE TO THIS ACTION WHICH MUST BE REPEATED EVERY 10 SECONDS OR SO. IT'S LIKE DRIVING DRUNK!!! PASSENGERS ARE JERKED BACK AND FORTH CONSTANTLY. ON TRIPS OVER AN HOUR, SEVERE ELBOW CRAMPING RESULTS FROM THE REPEATED MOTION REQUIRED TO MAINTAIN VEHICLE IN THE LANE. IN THE RAIN, WHEN HYDROPLANING ON SHALLOW PUDDLES ON THE FWY, THE OVER CORRECTION CAUSES SEVERE SWERVING WHEN TRACTION IS RETURNED AND OVERCORRECTION HAS RESULTED FROM "JERKING" THE WHEEL BACK "AWAKE". VERY DANGEROUS!!! CAUSES TEMPORARY LOSS OF CONTROL AND SWERVING INTO THE NEXT TRAFFIC LANE. THIS IS AN ACCIDENT WAITING TO HAPPEN. THIS CONDITION STARTED AT ABOUT 25000 MI. AND IS GETTING WORSE NOW AT 30000. MORE EXTREME BY THE WEEK. BECOMING DIFFICULT TO DRIVE. DEALER SAYS EVERYTHING IS FINE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080013March 18, 2018
STRUCTURE:BODY
PARTS OF MY CAR ARE FALLING OFF, FIRST THE BUMPER GUARD ON THE FRONT,THE BOLTS CAME OFF AND HAD TO BE REPLACED,WHEN THE CAR WAS NEW, THEN THE PASSENGER DOOR HANDLE FELL OFFSEVERAL MONTHS AGO NOW SOMETHING CALLED THE WIN SOMETHING FELL ON MY FEET AS I WASDRIVING HOME TODAY. IT DOES NOT SEEM RIGHT THAT ITEMS SHOULD JUST FALL OFF OF A CAR!!THIS HAS HAPPENED OVER SEVERAL MONTHS SINCE I BOUGHT THE CAR . I BOUGHT THE CAR NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074389February 22, 2018
STEERING
STEERING WHEEL SLIGHTLY JERKS ON ITS OWN GOING DOWN THE HIGHWAY. SEEMS. YO BE WORSE WHEN THE CAR IS WARMED UP AND DRIVEN MORE THAN 20 MINUETS. BOTH HANDS ON THE WHEEL TO KEEP THE CAR FROM VEERING THE STEERING SEEMS TO GET TIGHT HARD SPOTS AND THEN LOOSE, YOU CONTINUALLY ARE CORRECTING AND OVER CORRECTING AND YOU END UP ALL OVER YOUR LANE. WHEN CAR IS COLD SEEMS TO GO STRAIT DOWN THE ROAD, IT'S NOT OUT OF ALIGNMENT. 20K CAR. SEEMS TO BE GETTING WORSE. TAKEN IN TWICE. DEALER SAYS THAT'S HOW ELECTRIC STEERING WORKS AND I AM JUST NOT USED TO IT. HOW THE HELL COULD ANYONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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