Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11142375October 24, 2018
STEERING
WHILE DRIVING THERE IS A NOTCH LIKE FEELING IN THE STEERING CAUSING A JERK IN THE CAR FOR SIMPLE LANE CORRECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142388October 24, 2018
ELECTRICAL SYSTEM
KIA RADIO PLAYS BUT WILL NOT SHOW ANYTHING AND CAN NOT CHANGE ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141057October 17, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WHILE MY HEADLIGHTS ARE IN AUTO POSITION THEY WILL RANDOMLY TURN OFF FOR A FEW SECONDS AND THEN CLICK BACK ON. THIS HAS HAPPENED TWICE IN ONE WEEK. THE LAST TIME, WAS WHILE DRIVING 70 MPH DOWN THE INTERSTATE AND MY HEADLIGHTS WENT OUT WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139706October 11, 2018
ENGINE
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 75 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. APPROXIMATELY FIVE MINUTES LATER, THE FRONT OF THE ENGINE CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE INSURANCE COMPANY DECLARED THE VEHICLE TO BE A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO A LOCATION DETERMINED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000. *DT *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11132836October 2, 2018
ENGINE
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE DRIVER WAS ALERTED BY ANOTHER MOTORIST THAT SMOKE WAS COMING FROM THE VEHICLE. THE CONTACT PULLED OVER, EXITED THE VEHICLE, AND NOTICED FLAMES AND SMOKE COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS IMMEDIATELY CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. FIRE AND POLICE REPORTS WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE LOCAL DEALER (GARY LANG AUTO/KIA, 1107 IL-37, MC HENRY, IL) WAS NOTIFIED OF THE FAILURE, BUT THE CAUSE OF THE FIRE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11132413October 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129977September 17, 2018
POWER TRAIN
MY TRANSMISSION FAILED WHILE DRIVING, STOPPING AND PICKING UP BECAME UNSAFE. I TOOK IT INTO A KIA DEALERSHIP SINCE IT BECAME DANGEROUS TO DRIVE. I WAS THEN TOLD THAT THERE WAS A TSB SA292 PATCH THAT WAS INTENDED TO PREVENT THIS EXACT ISSUE. KIA IS ONLY WILLING TO COVER PART OF THE COST. I FEEL THIS ISSUE SHOULD BE A RECALL SINCE IT MAKES THE VEHICLE DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129303September 13, 2018
ENGINE
ENGINE LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128731September 11, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED BY AN ONCOMING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT WAS INFORMED BY ONE OF THE FIREFIGHTERS THAT THE FIRE ORIGINATED AT THE FUEL LINE BY THE FIREWALL. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY. KENDALL KIA OF NAMPA (LOCATED AT 15700 N IDAHO CENTER BLVD, NAMPA, ID 83687, (208) 467-7000) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128744September 11, 2018
VEHICLE SPEED CONTROL
CANCEL BUTTON ON STEERING WHEEL FOR SPEED CONTROL IS INOPERATIVE ABOUT 30% OF THE TIME WHILE THE VEHICLE IS IN MOTION ON HIGHWAY AND THE SPEED CONTROL IS ACTIVE. NOTE: STEPPING ON THE THE BRAKE WILL DEACTIVATE THE SPEED CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124202September 4, 2018
SEATS
THIS MODEL HAS 3 ROWS OF SEATS. THE 3RD ROW IS PULLED TO THE UPRIGHT POSITION FROM THE BACK HATCH ACCESS DOOR. HOWEVER, THERE DOES NOT APPEAR TO BE A LOGICAL WAY TO GET TO THIS 3RD ROW OF SEATING WITHOUT PHYSICALLY CRAWLING ON HANDS AND KNEES. WHAT AM I MISSING ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123623August 31, 2018
ENGINE
WHEN STARTING UP CAR, VEHICLE SHAKES VIOLENTLY FROM ENGINE, AND THEN DIES. THIS IS AN INTERMITTENT PROBLEM, AND BECAUSE KIA TECHNICIANS CANNOT FIND A PROBLEM, AND CANNOT REPLICATE IT - THEY ARE BRUSHING THE PROBLEM OFF. THEIR TECHLINE IS USELESS. I ESCALATED THE CASE TO THE CUSTOMER RELATIONS LINE THEY TOLD ME THEY CANNOT DO ANYTHING UNLESS THEY CAN REPLICATE THE PROBLEM. THEY EVEN SUGGESTED THAT I USE MY PHONE TO RECORD EACH TIME I START UP THE CAR SO I CAN SEND THEM THE VIDEO. AND THEN THEY WERE NICE ENOUGH TO TELL ME THAT I NEED TO PICK UP MY VEHICLE IMMEDIATELY AS IT HAD NO PROBLEM. THIS WAS NOT ACCEPTABLE, SO I ATTEMPTED TO CONTACT CORPORATE WHERE A REPRESENTATIVE CALLED ME ONCE, LEFT HER NUMBER AND I RETURNED HER CALLS ON NUMEROUS OCCASIONS AND SHE HAS NEVER CALLED ME BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123090August 28, 2018
FUEL/PROPULSION SYSTEM
WHILE ENTERING HIGHWAY VEHICLE WOULD NOT PICK UP SPEED. ENGINE WOULD REV SLOWLY. PULLED OVER SHUT VEHICLE DOWN AND RESTARTED IT AND THE PROBLEM RESOLVED. CONTACTED DEALER AND WAS TOLD TO BRING IT IN. TOOK TO DEALER AND IT HAD A HIGH PRESSURE FUEL PUMP HISTORY CODE. WAS TOLD THAT IF THAT PUMP FAILS IT WOULD CAUSE WHAT I EXPERIENCED. SINCE PUMP WAS NOW WORKING THEY COULDN'T REPLACE IT PER KIA POLICY. I ASKED AGAIN WHY THEY WOULDN'T JUST REPLACE IT IF WAS SUCH A SAFETY PROBLEM AND THEY STATED THEY COULDN'T UNDER WARRANTY UNLESS IT FAILED, WHICH WOULD MEAN BEING STRANDED ON THE SIDE OF THE ROAD OR CRASHED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122239August 24, 2018
UNKNOWN OR OTHER
PANORAMIC SUNROOF MALFUNCTIONED A THIRD TIME. THE FIRST TWO TIMES THEY STATED IT WAS FIXED BUT THIS THIRD TIME THEY DECIDED TO SAY MY CAR WAS SOMEHOW VANDALIZED CAUSING THE SUNROOF NOT TO FUNCTION PROPERLY. SO THAT MEANS THEY WON'T FIX IT ANYMORE. SOUNDS LIKE A NUMBER OF PEOPLE HAVE HAD PROBLEMS WITH THE SAME SUNROOF. IF SOMEONE VANDALIZED MY CAR WHY WOULD THEY STAND ON MY SUNROOF TO JUST VANDALIZE IT? SUNROOF WILL OPEN BUT WILL SOMETIMES CLOSE OR NOT AT ALL. THANKS FOR LISTENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121787August 22, 2018
ENGINE
WE BOUGHT OUR CAR FROM CARVANA JUNE 19, 2018. ON JUNE 27TH THE VEHICLE WASN'T RESPONDING TO ACCELERATION. IT WAS STALLING. IT WOULD GO INTO REVERSE BUT AS SOON AS I PUT IT IN DRIVE IT WOULD STALL. UPON INSPECTION THE SERVICE PERSON HEARD A NOISE COMING FROM THE BELT AREA. UPON FURTHER INSPECTION THEY FOUND THE WATER PUMP LEAKING PROFUSELY COVERING THE SPLASH SHIELD. THE SOP WATER PUMP AND GASKET WERE REMOVED AND REPLACED. THEY TOPPED OFF THE COOLANT AND TEST DROVE THE VEHICLE AND IT BEGAN OPERATING AS DESIGNED. ON AUGUST 21, 2018, THE CAR STARTED HESITATING WHEN I PRESSED THE ACCELERATOR WHILE DRIVING ON THE FREEWAY DURING RUSH HOUR TRAFFIC. AFTER IT HAD BEEN PARKED ALL DAY I BACKED THE CAR OUT OF THE PARKING GARAGE AND ONCE I PUT THE CAR IN DRIVE IT STALLED. AGAIN, I STARTED THE CAR, ACCELERATED AND THE CAR STALLED AS I WAS ENTERING THE FREEWAY. I HAD TO PULL OVER TO A SIDE PARKING LOT AND CALL ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO HORNE KIA. THE SERVICE ATTENDANT CALLED AND EXPLAINED THE THE HIGH PERFORMANCE FUEL PUMP WAS NOT MOVING FUEL INTO THE MOTOR CAUSING THE STALLING. I ASKED IF THIS WAS CONNECTED TO THE THE OTHER STALLING ISSUE AND HE SAID, NO, NOT AT ALL. I FEEL THAT THERE IS A SERIOUS SAFETY CONCERN AND I WOULD LIKE THIS TO BE LOOKED INTO AS A POSSIBLE RECALL ISSUE. I'M CONSISTENTLY HAVING A STALLING ISSUE. THE ON BOARD CAR DIAGNOSTICS IS NOT DETECTING AN ISSUE. THIS IS A 2016 KIA SORENTO WITH 30K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120930August 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118212August 7, 2018
UNKNOWN OR OTHER
ROUGH IDLE/ PISTON SLAP ON START UP. DEALER STATED DRIVE TILL IT FAILS NOW THE CAR WILL RANDOMLY STOP(HAS HAPPENED 3 TIMES AT RANDOM IT SEEMS) EVERYTHING OFF WHILE DRIVING ON HIGHWAYS OR CITY STREETS, DOESN'T MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115749August 4, 2018
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
I WAS DRIVING ON A MAJOR INTERSTATE IN GA (I-75 SOUTHBOUND). TRAFFIC CAME TO A STOP; I WAS AT A COMPLETE STOP WHEN I WAS REAR ENDED AT 70MPH BY A 3500 DODGE RAM. I WAS PUSHED INTO THE CAR IN FRONT OF ME WHICH CAUSED MAJOR DAMAGE TO THE FRONT AND REAR OF MY VEHICLE. MY DRIVER'S SEAT BROKE, NOT A SINGLE AIR BAG DEPLOYED AND MY SEAT BELT DID NOT LOCK. THIS CAUSED MY FACE TO HIT THE STEERING WHEEL WHICH BROKE MY JAW IN TWO PLACES, DISLODGED TEETH AND CAUSED ME TO TEMPORARILY BLACK OUT. MY JAW REQUIRED EMERGENCY SURGERY AND I NOW HAVE A PLATE AND FOUR SCREWS IN MY JAW FOR THE REST OF MY LIFE - I'M 25 YEARS OLD. IN ADDITION TO THE PHOTOS BELOW, I HAVE DASH CAM FOOTAGE OF THE ACCIDENT AS IT HAPPENED WHICH I CAN PROVIDE. MY EMAIL IS [XXX] I CAN EMAIL IT IF NEEDED. THANK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11115350August 2, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE STOPPED AT A TRAFFIC LIGHT, THE ENGINE BEGAN TO INADVERTENTLY REV AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, ALL THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS TAKEN TO BEV SMITH KIA (5655 US-1, FORT PIERCE, FL 34982, (772) 465-8589), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115123August 1, 2018
ENGINE, POWER TRAIN, EXTERIOR LIGHTING
MULTIPLE TIMES I WILL BE DRIVING ALONG, AND AT EITHER A SLOW SPEED OR STOPPED AT A LIGHT, THE CAR WILL JUST SHUT OFF. THIS IS NOT SAFE! ALSO 2 TIMES THE EXTERIOR LIGHTS HAVE NOT COME ON IN THE DARK EVEN IF YOU TURN THEM ON YOURSELF NOTHING COMES ON AND ITS BEEN DARK DRIVING WHEN THAT'S HAPPENED! I'M WORRIED FOR THE SAFETY OF MYSELF AND CHILDREN IN THIS CAR, AND THE DEALERSHIP AND SERVICE DEPT DO NOT FIND ANYTHING WRONG WITH THE CAR. BUT IN LOOKING ONLINE A LOT OF PEOPLE HAVE THIS COMPLAINT AS WELL! IF THIS HAPPENED TO ME AT A HIGH SPEED OR DRIVING ON THE INTERSTATE THAT COULD CAUSE AN ACCIDENT AND INJUR PEOPLE! PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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