Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11182156February 23, 2019
UNKNOWN OR OTHER
MY VIN CANNOT BE FOUND WHEN USING HTE NHTSA RECALL FORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181299February 20, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I'VE SEEN A FEW REVIEWS AND COMPLAINTS ON HOW KIA'S (SORENTO'S IN PARTICULAR) HAVE BEEN LOSING THEIR HEADLIGHTS FOR NO REASON. THIS HAS ALSO HAPPENED TO ME, BUT JUST ON MY DRIVER SIDE FORTUNATELY. THE MAIN BULB IS NOT ILLUMINATING AND WILL NOT COME ON. I CHANGED THE BULB AND THIS DID NOT FIX THE PROBLEM. I LOOKED AT THE OLD BULB I REPLACED AND IT WAS FINE, NOTHING WAS SHOT OR BURNT OUT. I HAVE SEEN A COUPLE OF PEOPLE SAYING THIS COULD BE A CONNECTOR PROBLEM WHICH IN FACT HAS NOTHING TO DO WITH THE BULB ITSELF. SEEING THAT THIS CAN COME UP SPONTANEOUSLY WORRIES ME AND A LOT OF OTHER DRIVERS ON THE ROAD WHO WOULD NEED TO TRAVEL AT NIGHT. THIS SHOULD BE ADDRESSED BY KIA AND BE MADE A RECALL DUE TO THE FACT THIS HAPPENS ON PRACTICALLY NEWER VEHICLES (MY MILEAGE IS 31000) I WILL REFRAIN FROM KEEPING MY LIGHTS ON THE "AUTO" SETTING (WHICH WILL BE A WASTE OF MONEY NOW) SINCE THE PROBLEM MAY OCCUR FROM HAVING THE LIGHTS ON THIS SETTING. I HAVE NOT GOTTEN THE PROBLEM FIXED DUE TO HOW MUCH IT WOULD COST (REPLACING THE ENTIRE LIGHT FIXTURE ~ $600) AND THIS NOT COVERED BY THEIR WARRANTY EITHER (ANOTHER WASTE OF MONEY IF PURCHASED) I WILL BE RECONSIDERING MY CHOICE WITH KIA COME NEXT AUTO PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181246February 19, 2019
UNKNOWN OR OTHER
COMPLETE ENGINE FAILURE A LOT OF SMOKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180588February 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
SPARKS COMING FROM BATTERY BOX, LIGHTS IN DASH GO OFF AND ON CAN NOT ACCELERATION AND BACK AXLE IS LOOSE. I BOUGHT THIS USED IN DOTHAN KIA LAST YR. THE CAR JUST WENT DOWN PAST 2 MONTHS. CAN'T DRIVE MY EXPENSIVE CAR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11176470February 12, 2019
STEERING
THERE IS AN ISSUE WITH THE ELECTRIC STEERING ON MY CAR, IT HAS A "CATCH" IN THE STEERING WHEEL, WHEN YOU GET IT PAST THAT POINT YOU HAVE OVER CORRECTED AND IS DANGEROUS. IT MAKES IT NEAR IMPOSSIBLE TO HOLD YOUR LANE STRAIGHT. IVE MENTIONED THIS TO THE CAR DEALER SHIP KIA MANY TIMES AND IM SIMPLY TOLD THAT IT IS NORMAL FOR ELECTRIC STEERING THAT I AM NOT USED TO IT. I HAVE SEEN MANY MANY COMPLAINTS ABOUT THIS EXACT ISSUE WITH THIS MAKE AND MODEL, SEEMS NO ONE IS DOING ANYTHING ABOUT IT. THIS HAS NEARLY CAUSED ME TO HAVE AN ACCIDENT, JUST THE SLIGHTEST TOUCH TO CORRECT THIS "CATCH" SENDS YOU ONE WAY OR THE OTHER IN YOUR LANE. IT CAN BE VERY DANGEROUS AND I FEEL NO ONE IS TAKING THIS SERIOUSLY, SHOULD SOMEONE HAVE TO DIE BEFORE WE CHECK OUT A POTENTIAL ISSUE? MY CAR HAS 20000 MILES AND HAS BEEN DOING THIS FOR ABOUT THE LAST 6 MONTHS, DID NOT HAPPEN WHEN I FIRST BOUGHT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173574February 1, 2019
VEHICLE SPEED CONTROL
THE ENGINE IDLES AT 1500 RPM AT ALL TIMES, ONCE THE IDLES DROPS TO NORMAL AS YOU ARE DRIVING THE IDLE JUMPS BACK UP TO 1500 RPM. SOMETIMES IF YOU TURN ENGINE OFF THEN ON AGAIN THE IDLE GOES BACK TO NORMAL ,THEN IT WILL GO BACK TO 1500 RPM .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173111January 30, 2019
EXTERIOR LIGHTING
MY OUTER LIGHT BULB FROM THE PASSENGER SIDE TO THE MAIN LIGHTS IS OFF. I TOOK IT TO AUTO ZONE TO BUY A NEW BULB BUT WHEN THEY CHECKED IT AND MOVED THE BULB A BIT IT TURNED ON. TECH SAID IT'S NOT THE BULB BUT THE CONNECTOR. THAT THEY'RE USUALLY MELTING NOT CONNECTING CORRECTLY. ENDING FRYING THE WHOLE FRONT LIGHTS. THAT IT KEEPS OCCURING.. I CHECKED FOR ANY RECALLS ON MY VEHICLE AND NONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172508January 28, 2019
AIR BAGS
GOING 45 MILES PER HOUR AND HIT IN LEFT FRONT AND DRIVEN INTO THE SIDE OF A PARKED CAR AND NO AIRBAG DEPLOYMENT. ALL 3 CARS WERE TOTALED AND KIA MOTORS SAID THE AIRBAGS SHOULD NOT HAVE COME OUT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11172325January 26, 2019
ENGINE
STARING IN JANUARY 2017 (PURCHASED MAY 2016) AT AROUND 16K THE CAR STALLED SEVERAL TIMES IN TRAFFIC AND WOULD NOT ACCELERATE. NO WARNING LIGHT OR ANYTHING. WITHIN A MINUTE THE CAR BEGAN TO WORK AS NORMAL. TOOK IT IN TO KIA IN AVON, IN AND THEY WERE NOT ABLE TO REPLICATE BUT DID A SERVICE RECALL. HAPPENED AGAIN IN MAY 2017 AT 16K. THIS TIME MORE FREQUENTLY TO DUPLICATE. KIA COULD DUPLICATE AND SAID RELEARNED COMPUTER. NOTHING AGAIN UNTIL 19K IN JAN 2019 ON HIGHWAY. CAR BARELY MISSED ME AS I COATED TO THE SIDE OF THE ROAD. KIA COULD NOT DUPLICATE AND ALTHOUGH SAID THEY WOULD ESCALATE FOR BUYBACK, NEVER CONTACTED ME AGAIN. DANGEROUS ISSUE AND WORSE THEY DONT SEEM TO CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172326January 26, 2019
ENGINE
STARING IN JANUARY 2017 (PURCHASED MAY 2016) AT AROUND 16K THE CAR STALLED SEVERAL TIMES IN TRAFFIC AND WOULD NOT ACCELERATE. NO WARNING LIGHT OR ANYTHING. WITHIN A MINUTE THE CAR BEGAN TO WORK AS NORMAL. TOOK IT IN TO KIA IN AVON, IN AND THEY WERE NOT ABLE TO REPLICATE BUT DID A SERVICE RECALL. HAPPENED AGAIN IN MAY 2017 AT 16K. THIS TIME MORE FREQUENTLY TO DUPLICATE. KIA COULD DUPLICATE AND SAID RELEARNED COMPUTER. NOTHING AGAIN UNTIL 19K IN JAN 2019 ON HIGHWAY. CAR BARELY MISSED ME AS I COATED TO THE SIDE OF THE ROAD. KIA COULD NOT DUPLICATE AND ALTHOUGH SAID THEY WOULD ESCALATE FOR BUYBACK, NEVER CONTACTED ME AGAIN. DANGEROUS ISSUE AND WORSE THEY DONT SEEM TO CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171606January 23, 2019
VISIBILITY/WIPER
WHILE DRIVING THE PANORAMIC SUNROOF IMPLODED SUDDENLY WITH OUT WARNING OR BEING STRUCK BY ANYTHING. MY HUSBAND WASN'T DRIVING AT A HIGH RATE OF SPEED OR UNDER BAD WEATHER CONDITIONS OTHER THAN BASIC RAIN, LUCKILY OUR INNER SUN SHADE HAD BEEN CLOSED OR THE GLASS WHICH COMPLETELY SHATTERED COULD HAVE FELL ON TOP OF MY SELF AND OUR 3 YEAR OLD DAUGHTER POSSIBLY INJURING US GREATLY AS WE WERE SITTING IN THE REAR SEATS DIRECTLY UNDER IT WHEN THE EVEN OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170577January 17, 2019
ENGINE
ON SEPTEMBER 3, 2018, WHILE DRIVING OUR SORENTO, THERE WAS A LOUD KNOCKING NOISE THAT STARTED UNDER THE HOOD. WE PULLED UP THE UVO INFORMATION ON THE DASH AND IT DID NOT DISPLAY ANY ERRORS. DROVE THE CAR HOME AND HAD TO HAVE THE CAR TOWED THE NEXT MORNING TO THE NEAREST KIA DEALERSHIP. AFTER HAVING TO PROVIDE 12 MONTHS OF RECEIPTS FOR OIL CHANGES, KIA AGREED TO COVER THE ENGINE UNDER THEIR WARRANTY. WAITED MONTHS TO GET A NEW ENGINE AFTER BEING TOLD 6 DIFFERENT DATES THAT THE ENGINE WOULD BE IN, WE FINALLY GOT OUR CAR BACK ON JANUARY 16, 2019. AFTER WE PICKED UP THE CAR, WE DROVE IT HOME AND THE CAR HESITATED AND TURNED ITSELF OFF AND COASTED. IT TURNED ITSELF BACK ON AND WE DROVE IT BACK TO THE DEALER AND HERE WE ARE WAITING FOR AN UPDATE THE NEXT DAY. WE HAVE ALSO HAD 5 DIFFERENT RENTAL CARS DUE TO THIS. OUR CAR IS NOT PART OF A RECALL BY THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170444January 16, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
VEHICLE WILL ACCELERATE AND THEN LOSE POWER. TOOK IT IN THEY SAID NOT COVERED UNDER WARRANTY. 450.00 TO FIX TAILGHTS AND HEADLIGHTS ALL WENT OUT WITHIN A WEEK OF EACH OTHER. WHEELS SENSORS KEEP SAYING LOW TIRES EVEN AFTER NEW TIRES OUT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165746January 3, 2019
VEHICLE SPEED CONTROL
WHILE COMING TO A STOP WITH THE BRAKE PEDAL ENGAGED THE ENGINE STARTED TO ACCELERATE. I STOOD ON THE BRAKE BUT THE CAR KEPT CREEPING FORWARD. I THREW THE SHIFTER INTO NUETRAL AND THEN INTO PARK. THE ENGINE QUIT ACCELERATING AND EVERY THING WORKED AS IT WAS SUPPOSE TOO. I CAME WITHIN A COUPLE OF INCHES OF THE CAR INFRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164280December 31, 2018
EXTERIOR LIGHTING
WHILE THE VEHICLE IS IN MOTION, ON BOTH CITY STREETS AND INTERSTATES, AND AT BOTH LOW OR HIGHER SPEEDS THE VEHICLE'S HEADLIGHTS, TAIL LIGHTS AND OTHER LIGHTING WILL TURN OFF ON THEIR OWN. THIS IS EXTREMELY DANGEROUS SPECIFICALLY AFTER SUNSET WHEN IT IS COMPLETELY DARK. I TOOK THE VEHICLE FOR REPAIR AT MY LOCAL KIA DEALER FOR SERVICE AND THEY SAID THERE IS AN "OPEN CIRCUIT IN IPM (FUSE BLOCK)." I THINK THIS SHOULD BE A MANDATORY RECALL TO RECTIFY THE SITUATION AND MAKE ALL THE VEHICLES SAFE FOR MY FAMILY, MYSELF AND FOR OTHER DRIVERS AND PASSENGERS ON THE ROAD WHO COULD END UP IN AN ACCIDENT DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152918November 20, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE ATTEMPTING TO REFUEL THE VEHICLE, FUEL SPEWED OUT OF THE FUELING HOLE. THE FUEL NOZZLE WOULD CONTINUE TO CLICK WHILE FUELING. THE CONTACT INDICATED THAT THE FAILURE WOULD OCCUR REGARDLESS OF HOW MUCH FUEL WAS IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO NATIONWIDE KIA (22 W. TIMONIUM RD, TIMONIUM, MD) WHERE IT WAS DIAGNOSED THAT THE VAPOR RECOVERY LINE WAS DAMAGED BY INSECTS. THE RECOVERY LINE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 16,500. *TT*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150250November 9, 2018
EXTERIOR LIGHTING
HEADLIGHTS CUTTING OFF RANDOMLY WHILE DRIVING AT NIGHT . TOOK TO KIA DEALER AND THEY SAID IT WAS A FAULTY LIGHT SWITCH LOCATED IN THE STEERING COLUMN . IT WAS REPLACED . ONE WEEK LATER , IT HAPPENED AGAIN WHILE WIFE WAS DRIVING , THE LOCAL DEALERSHIP WHO DID THE ORIGINAL REPAIR COULD NOT GET IT IN TO LOOK AT FOR 2 WEEKS . THIS MORNING WIFE WAS DRIVING TO WORK IN THE DARK , WHEN HEADLIGHTS WENT OUT AGAIN , THIS TIME THE DASH LIGHTS ALSO WENT OUT . THIS IS A VERY DANGEROUS SITUATION THAT NEEDS TO BE CORRECTED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150346November 9, 2018
STRUCTURE:BODY, ENGINE, SEATS
OCTOBER 10, 2018 DROVE CAR INTO DRIVEWAY, SHUT CAR OFF, PARKED, WENT INTO HOUSE FOR ABOUT 2 MINS, CAME BACK TO CAR, IT WAS SMOKING FROM UNDER HOOD. I TURNED ON FAUCET IN GARAGE, AND SPRAYED WATER ON CAR. CALLED 911. WITHIN 2 MINS, I SAW FIRST SPARK, LEFT AREA, RAN OVER TO MY SISTERS HOUSE, NEXT DOOR, ON PHONE WITH 911 AND WITHIN 4 MINS OF CAR SMOKE, BURST INTO FLAMES, 2 EXPLOSIONS. FIRE DEPT ARRIVED WITH IN 10 MINS OF SMOKE DETECTION. FLAMES HIGHER THAN THE HOUSE. CAR TOTALED, AND HOUSE SIDING MELTED AWAY FROM HOUSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11144581October 31, 2018
STEERING
THE STEERING ON MY SORENTO STALLS WHEN DRIVING AT HIGHWAY SPEEDS CAUSING OVERCORRECTION TO THE POINT OF ALMOST LOOSING CONTROL OF THE VEHICLE. I FOUND MANY SIMILAR COMPLAINTS ON THE INTERNET. THIS IS A VERY DANGEROUS DEFECT IN THE STEELING OF THE VEHICLE. LIFE THREATING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142903October 26, 2018
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK AND FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAROLINA KIA OF HIGH POINT (866-824-7081, LOCATED AT 2445 N MAIN ST, HIGH POINT, NC 27262), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO BATTLEGROUND KIA (336-295-1542, LOCATED AT 2927 BATTLEGROUND AVE, GREENSBORO, NC 27408) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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