Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11229511July 5, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE HOME FROM WORK AND HEARD A POPPING SOUND AND THEN A SUDDEN EXPLOSION COMING FROM THE TOP OF MY CAR. WHEN I STOPPED AND CHECKED THE ROOF I FOUND THAT MY MOONROOF HAD A HUGE HOLE IN IT AND THE GLASS WAS SHATTERED IN THE FIRST PANEL. I SAW NOTHING KICKED UP FROM ANY VEHICLES WHEN I WAS DRIVING AND UNLESS A METEOR HIT MY CAR THERE WAS NO EVIDENCE OF ANYTHING BEING DROPPED ON IT WHILE I WAS DRIVING. I FEEL LIKE THE MOONROOF JUST SHATTERED. IT WAS A HOT DAY BUT THERE WAS NO CHANGES IN TEMPERATURE THAT WERE DRAMATIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228973July 2, 2019
EXTERIOR LIGHTING
BOTH HEADLAMPS ARE CRYSTALIZING IN THE FAR TOP CORNERS AND ARE CONTINUE TO SPREAD RAPIDLY. THE PLASTIC IS ROUGH OVER THE AREAS AND CANNOT BE BUFFED OUT OR REMOVED WITH HEADLAMP RESTORE PRODUCTS. EVERY DAY THIS IS EXPANDING IN AREA AND WILL LEAD TO HEADLAMPS NOT PROJECTING THE LIGHT ON TO THE ROADWAY. THIS IS HAPPENING IN DRIVEWAY OF MY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219836June 13, 2019
ENGINE
VEHICLE STARTED TO MAKE KNOCKING SOUND WHEN DRIVING. THEY KNOCKING GOT LOUDER WITH ACCELERATION. TOOK VEHICLE HOME AND CHECKED THE ENGINE AND OIL. EVERYTHING SEEMED OK BUT THE KNOCKING SOUND CONTINUED. HAD VEHICLE TOWED TO KIA DEALERSHIP AND FOUND OUT A ROD IN THE ENGINE WENT OUT CAUSING THE ENTIRE ENGINE TO GO OUT AND FAIL ON THE VEHICLE. THIS WAS ADDRESSED IN A PREVIOUS RECALL REGARDING THE ECU, BUT IT DID NOT PREVENT THE ENGINE FROM GOING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218647June 8, 2019
STRUCTURE:BODY
PASSENGER EXTERIOR DOOR HANDLE BROKE OFF WHILE VEHICLE WAS STATIONARY,AND I SEE MULTIPLE COMPLAINTS ONLINE REFERRING TO THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218333June 6, 2019
STEERING
WHILE DRIVING STEERING HAS PLAY IN IT WHICH MAKES YOU CORRECT YOUR STEERING TOO MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210047May 26, 2019
FUEL/PROPULSION SYSTEM
STRONG FUEL SMELL IN CABIN WHEN DRIVING AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206269May 8, 2019
UNKNOWN OR OTHER
THIS MORNING 5/8/19, WHILE DRIVING TO WORK, THE SUNROOF IN MY 2016 KIA SORENTO EXPLODED WHILE I WAS DRIVING ON THE FREEWAY. I WAS COVERED IN GLASS ALONG WITH THE INSIDE OF MY CAR. LUCKILY I WAS ABLE TO PULL OVER FROM A HIGH RATE OF SPEED AND GET OFF THE FREEWAY. I HAD TO TURN INTO A PARKING LOT AS GLASS KEPT SHATTERING AND BREAKING ON ME. ONCE I GOT HOME, MY HUSBAND CONTACTED PEORIA KIA WHO TOLD US THERE WAS NO RECALL ON THE CAR AND WE HAD TO CALL KIA OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205689May 6, 2019
SUSPENSION
ON 3/21/19 I WAS DRIVING THROUGH A EZ PASS TOLL PLAZA. I HEARD A VERY LOUD SOUND ALMOST LIKE AN EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE CAR. MY CAR STARTED TO VIBRATE. I PULLED TO THE SIDE TO CHECK OUT THE CAR. I THOUGHT MY TIRE BLEW. THERE NOTHING WRONG WITH THE TIRES. THERE WAS NOTHING AROUND OR IN THE LANE OF THE TOLL PLAZA. I COULD NOT IDENTIFY THE REASON FOR THE SOUND. I DID SMELL AN ODD ORDER IN THE CAR. I WAS ABLE TO DRIVE THE CAR WITHOUT ANY FURTHER PROBLEM. A FEW WEEKS LATER I HEARD A SQUEAKING SOUNDS WHEN DRIVING. RECENTLY I TOOK THE CAR TO KIA AND WAS ACCUSED OF THE CAR BEING IN AN ACCIDENT. I EXPLAINED TO THEM THE INCIDENT AND STATED THAT THE CAR WAS NEVER IN AN ACCIDENT. I WAS ADVISED BY KIA TO CONTACT MY INSURANCE COMPANY TO REPAIR THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204136April 27, 2019
STEERING
STEERING HAS A "CATCH" OR "STICKINESS" AT CENTER. CAUSES OVER CORRECTING AT HIGHWAY SPEED. THE HIGHER THE SPEED, THIS STICKINESS INCREASES. UNABLE TO MAINTAIN STEADY LANE POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203042April 23, 2019
ENGINE
2ND ENGINE FAILURE IN LESS THAN 1 YEAR. DEALERSHIP REPLACED 1ST ENGINE IN FEBRUARY 2018 WHICH THEN FAILED IN JANUARY 2019. DEALERSHIP (KIA OF CHERRY HILL NJ 1803 MARLTON PIKE W, CHERRY HILL, NJ 08002) UNABLE TO DETERMINE CAUSE. DEALERSHIP UNSURE WHEN NEW ENGINE WOULD BE AVAILABLE. DRIVING LOANER VEHICLE SINCE JANUARY 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203273April 23, 2019
EXTERIOR LIGHTING
WHILE DRIVING THE CAR AT NIGHT THE LIGHTS WILL GO OFF. WHILE DRIVING THE CAR IN BRIGHT DAYLIGHT THE CAR LIGHTS WILL TURN ON. THE LIGHTS ARE IN THE "AUTO" MODE. I HAVE VIDEO OF THE DAYLIGHT ISSUE BUT NOT THE NIGHT. BOTH CORPORATE AND DEALERSHIP NEEDS TO REPLICATE THE PROBLEM BEFORE THEY CAN "JUST CHANGE PARTS". WHAT IS IT GOING TO TAKE TO DO A RECALL? SOMEONE TO DIE AT NIGHT? AN ACCIDENT? THIS ISSUE HAS BEEN GOING ON MY CAR @ 40,000, THEN 51,000 AND NOW AT 62,000 MILES. THEY ARE CLAIMING NO LONGER A WARRANTY ITEM EVEN THOUGH IT HAS BEEN IN THERE DEALERSHIP. THERE IS NUMEROUS OF THESE COMPLAINTS OUT THERE, A RECALL OF THE K900 WAS COMPLETED FOR THE SAME ISSUE AND SAME YEAR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202534April 19, 2019
STEERING
STEERING HAS A "STICKY" FEELING WHEN DRIVING NO MATTER THE SPEED. THE STEERING WHEEL FEELS HARD TO PULL IN EITHER RIGHT OR LEFT DIRECTION. THIS HAPPENS DURING CITY DRIVING AS WELL AS HIGHWAY DRIVING. CREATES CONSTANT OVER CORRECTION, WHICH HAS LED TO VEERING INTO ANOTHER LANE. THIS "STICKY" FEELING DOES NOT OCCUR WHEN THE STEERING WHEEL IS ALREADY IN A TURNING OR TURNED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196645April 16, 2019
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING ABILITY BECAME VERY LOOSE AND THE VEHICLE PULLED TO THE RIGHT. CAR ROCKS BACK AND FORTH AND MAKES QUICK MOVEMENTS FROM SIDE TO SIDE. THIS HAPPENS FROM 50 MPH UP TO 75-80 MPH. THIS CAUSES THE CAR TO BE EXTREMELY HARD TO CONTROL. THE CONTACT TOOK THE VEHICLE TO JIM SHORKEY KIA (10785 PERRY HWY, WEXFORD, PA 15090) WHERE IT WAS REPAIRED FOR FRONT ALIGNMENT FAILURES. NEITHER PLACE WANTED TO ADDRESS A STEERING ISSUE, NEITHER DEALERSHIP CHECKED THE STEERING HAD NEW BRAKE (FRONT) REPLACEMENT, ALIGNMENT, TIRE BALACNCE, INSPECTION AND NEW TIRES. AFTER $1,000 EXPENSE STILL RESOLVING THIS PROBLEM. THE FAILURE RECURRED ON APRIL 15, 2019 AND WAS CURRENTLY BACK AT THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,280. *TT CONSUMER STATED NO SUSPENSION PROBLEM- COULD NOT DETERMINE THE PROBLEM, IT SEEMS TO BE UNCLEAR. REPAIR AND SERVICE PERSONNEL SEEM TO THINK IT IS THE TIRES OR STEERING. THERE HAS BEEN AT LEAST 7 COMPLAINTS REGARDING STEERING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195882April 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING TOO MUCH OIL (TWO QUARTS EVERY 500 MILES). THE CONTACT STATED THAT THE DEALER (H&H KIA, 4040 S 84TH ST, OMAHA, NE 68127, (402) 331-9100) HAS HAD THE VEHICLE SINCE JANUARY OF 2019, ATTEMPTING TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER STATED THAT THEY WERE UNSURE WHEN NEW ENGINES WOULD BE PRODUCED. THE CONTACT HAS HAD A LOANER VEHICLE FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194067April 5, 2019
ENGINE, VEHICLE SPEED CONTROL
TAKATA RECALL 1 MONTH AGO I PICKED MY SON UP FROM SCHOOL...AS I WAS PULLING OUT OF THE PARKING LOT I WAS UNABLE TO ACCELERATE BY PUSHING THE GAS PEDAL. I COASTED HOME GOING 8 MILES PER HOUR. I TURNED THE VEHICLE OFF AND LET IT SIT FOR 2 DAYS. WHEN I GOT BACK IN IT EVERYTHING WAS WORKING FINE. 2 WEEKS LATER I WENT TO HAVE MY OIL CHANGED AND WAS TOLD THERE WERE METAL SHAVINGS IN MY OIL FILTER, THERE WERE 2 INCHES OF SLUDGE AND THE OIL WAS BLACK. I KEEP MY VEHICLE SERVICED REGULARLY BECAUSE I COMMUTE TO WORK. THEY CHANGED MY OIL AND I LEFT. 10 MINUTES LATER I WAS ON THE SIDE OF THE ROAD. I WAS DRIVING TO THE STORE AND AGAIN I COULDN'T PUSH THE GAS PEDAL TO ACCELERATE AND A KNOCKING SOUND APPEARED. AS I TRIED TO PULL TO THE SIDE OF THE ROAD I LOOK IN MY REAR VIEW MIRROR TO SEE A WHITE CLOUD OF SMOKE COMING FROM MY CAR. SO THICK I COULDN'T SEE BEHIND ME. I COASTED INTO A PARKING LOT AND AT THIS POINT I HAD NO CONTROL OF THE STEERING, GAS PEDAL, OR BREAKS. I FINALLY ROLLED TO A STOP OUTNIT IN PARK AND GOT OUT OF MY CAR. EVERY DROP OF OIL THEY HAD PUT IN MY CAR WAS ON THE PAVEMENT. I CALLED A TOW TRUCK AND WE FOUND A HUGE HOLE IN THE OIL PAN WHERE MY ENGINE HAD APPARENTLY THROWN A ROD. THERE ARE 6 RECALLS ON THE YEAR MAKE AND MODEL OF MY CAR BUT NOT SPECIFICALLY ON MY VIN. EVERYTHING THAT HAS GONE WRONG INVOLVES THOSE RECALLS AND KIA ISN'T OWNING UP TO IT. MY BROTHER WORKS FOR TRUE CAR AND RAN A REPORT FINDING THAT THERE ARE RECALLS ON MY VEHICLE BUT KIA IS SAYING IT IS INACCURATE. I HAVE THE REPORT IN MY POSSESSION AND THEY WOULDN'T ALLOW ME TO SEND IT TO THEM FOR PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193491April 2, 2019
ENGINE
THE CAR WAS STATIONARY WITH THE ENGINE RUNNING, WAITING FOR ABOUT 2 MINUTES WHEN I SMELLED A STRONG EXHAUST SMELL. I BEGAN TO DRIVE, AND WITHIN 30 SECONDS SMOKE STARTED COMING FROM UNDER THE HOOD. I PULLED OVER AND STOPPED THE ENGINE JUST AS FLAMES CAME OUT FROM THE RIGHT SIDE OF THE HOOD. IN LESS THAN 5 MINUTES THE ENGINE WAS ENGULFED IN FLAMES. THE FIRE FIGHTERS ARRIVED A MINUTE LATER AND TOOK QUITE SOME TIME TO EXTINGUISH THE FIRE. THE ENTIRE ENGINE AND FRONT OF THE CAR WAS BURNED COMPLETELY. THE CAR IS TOTALED. WE HAVE FILED A CLAIM WITH OUR INSURANCE AND REPORTED IT TO KIA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11186213March 12, 2019
STEERING
THE PROBLEM STARTED AROUND 50K MILES AND HAS BECOME PROGRESSIVELY WORSE. THE PROBLEM IS A STICKY FEELING IN THE STEERING. WHEN MAKING VERY SMALL CORRECTIONS IT IS LIKE THE POWER STEERING IS TURNED OFF. GENTLE PRESSURE DOES NOT TURN THE WHEEL AT ALL. AS MORE AND MORE PRESSURE IS APPLIED, IT IS LIKE THE POWER STEERING SUDDENLY TURNS ON. THIS CAUSES THE VEHICLE TO SWERVE DUE TO OVER CORRECTION.THE PROCESS REPEATS AS YOU CORRECT BACK THE OTHER DIRECTION. IN FACT, IN A GENTLE TURN ON THE HIGHWAY YOU CAN LET GO OF THE WHEEL AND THE VEHICLE WILL CONTINUE TO TURN, THE WHEEL NEVER RETURNING TO CENTER WITHOUT INTERVENING. ULTIMATELY, THE VEHICLE IS INCREDIBLY HARD TO CONTROL, AND I MUST LOOK LIKE A DRUNK SWERVING BACK AND FOURTH IN THE LANE. THIS IS VERY DANGEROUS ESPECIALLY ON MOUNTAIN ROADS OR IN HIGH WINDS, ICE, AND SNOW. IT IS MORE NOTICEABLE ON THE HIGHWAY, BUT IT DOES IT ON CITY STREETS TOO, AND I CAN FEEL THAT IT IS HAPPENING EVEN WHEN THE VEHICLE IS AT A FULL STOP. IT WAS INTERMITTENT AT FIRST, BUT NOW IT IS DANG NEAR CONSTANT STARTING SINCE ABOUT 75K. I OPENED A SAFETY COMPLAINT WITH KIA. BASED ON WHAT I HAVE READ HERE AND ON BLOGS, KIA IS AWARE OF THE PROBLEM. THERE ARE 18 COMPLAINTS OF THE SAME THING FOR THE 2016 SORENTO HERE ON NHTSA AND THE 2017 SORENTA HAS 89! THE FIX IS SEVERAL THOUSAND DOLLARS, SO IF THE VEHICLE IS OUT OF WARRANTY LIKE MINE, MOST PEOPLE WILL HAVE A HARD TIME AFFORDING THE FIX. KIA NEEDS TO ISSUE A RECALL BEFORE SOMEONE IS INJURED OR KILLED. I AM DOCUMENTING THIS HERE SO THAT WHEN IT IS ME OR MY WIFE WHO DIES, THERE IS EVIDENCE OF KIA'S NEGLIGENCE. I COULD MAKE A VIDEO OF THE WHEEL NOT RETURNING TO CENTER ON THE HIGHWAY AS EVIDENCE, BUT THE FILE SIZE AND FORMAT WOULD NOT WORK HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183813March 3, 2019
STEERING
THE STEERING STICKS NOR MATTER WHAT SPEED I DRIVE. IT INTENSIVES WITH A TIGHTER STICKING OF THE STEERING WHEEL WHEN DRIVING ON THE HIGHWAY AT 60-65. TO DISLODGE THE STICKING THE WHEEL HAS TO BE TURNED SLIGHTLY TO THE RIGHT, WHICH GIVE ME AN INSECURE FEELING OF NOT HAVING CONTROL OVER THE VEHICLE, BECAUSE THE CAR SHIFTS TO THE RIGHT SLIGHTLY. AT HEIGHT SPEEDS THIS IS A HORRIFYING FEELING. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP FOUR TIMES NOW. THEY'VE DONE THE DIAGNOSTIC TESTS THE KIA CORPORATION HAS SUGGESTED. PROBLEM STILL EXISTS. I'VE BEEN TOLD THERE HAS BEEN NO RECALL, EVEN THOUGH THERE HAVE BEEN OTHER PERSONS COMPLAINING ABOUT THE SAME PROBLEM WITH THEIR VEHICLES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183481March 1, 2019
ENGINE
I AM WRITING TO YOU IN REGARDS TO MY 2016 SORENTO ENGINE FAILURE BACK IN JUNE OF 2018. THE ENGINE FAILED WITHOUT WARNING ON THE HIGHWAY AND HAD TO BE TOWED TO THE NEARBY DEALERSHIP. I WAS DENIED ENGINE REPLACEMENT UNDER THE WARRANTY BECAUSE I WAS UNABLE TO PROVIDE OIL SERVICE RECORDS. I WAS BILLED IN THE AMOUNT OF $3800 AND IN LIGHT OF THE ONSLAUGHT OF KIA ENGINE FAILURES, I ASK THAT KIA REFUND ME IN FULL. I HAVE REQUESTED THIS VIA LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182197February 24, 2019
STEERING
SAME PROBLEM IN NOVEMBER 2018 AND FEBRUARY 2019 DURING DRIVING ON HIGHWAY A LEAST 80 MPH WHEN I NOTICE ELECTRIC POWER STEERING WAS NOT SMOOTH STEERING AS JERK BUMPING NOISE ON MY FEEL HANDS. I TRIED TO CORRECT TO STRAIGHT THE LANE HOWEVER IT KEEP GOING MOVING LITTLE RIGHT AND LEFT DIRECTION. I WAS NERVOUS NOT IMPROPER TO STRAIGHTEN LANE. IT SEEM UNSAFE MANNER IN HIGHWAY !.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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