Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11316972March 9, 2020
ENGINE, POWER TRAIN
WHILE PASSING, SUDDEN LOSS OF ALL POWER. THE CHECK ENGINE LIGHT CAME ON. FROM THAT POINT ON, VERY LOW POWER. WHEN I GOT HOME, THERE WAS A FAIRLY LOUD ENGINE KNOCK AND OIL COMING FROM TAIL PIPE. TOOK CAR TO INDEPENDENT SHOP WHO DIAGNOSED THE ISSUE AS ROD KNOCK. HAD THE CAR TOWED TO KIA DEALER WHO THEN SAID IT NEEDED A NEW ENGINE. ONLY 82,000 MILES ON VEHICLE. KIA COVERED THE PARTS AND LABOR TO REPLACE. WHEN THE SHOP DROPPED THE ENGINE, THEY NOTICED THE DRIVE SPLINES ON BOTH THE AWD TRANSFER CASE AND TRANSMISSION WERE BOTH RUSTED AND ALL TEETH SHEARED OFF ON THE FWD SIDE OF THE SPINES. RWD STILL INTACT. KIA WOULD NOT COVER NEITHER WOULD THE EXTENDED WARRANTY COMPANY BECAUSE OF THE RUST. THAT IS A SEALED UNIT WITH MULTIPLE RUBBER GASKETS. HOW COULD IT POSSIBLY HAVE RUSTED? THIS IS A MAJOR DESIGN FLAW AS THERE SHOULD BEEN ADEQUATE HEAVY LUBRICANT AS WELL AS SEALING TO PREVENT THESE PARTS FROM RUSTING. NEW TRANSMISSION REQUIRED $1800, AND NEW TRANSFER CASE WOULD HAVE BEEN ANOTHER $2500. CHOSE SLIGHTLY USED UNIT FOR $1000. IT TOOK ALMOST 8 WEEKS TO RESOLVE. NOW CAR IS LEAKING OIL ON TO EXHAUST. BACK TO DEALER IT GOES...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310826February 23, 2020
ELECTRICAL SYSTEM
UNABLE TO MOVE SHIFTER FROM PARK WITHOUT USING THE MANUAL SHIFT LOCK OVERRIDE. AMCO INSPECTED ISSUE. ADVISES THAT THERE IS NO SIGNAL BEING SENT FROM THE BCM (BODY CONTROL MODULE) TO THE SHIFTER AND THAT I WILL NEED A NEW COMPUTER AND WIRING HARNESS AT A COST OF $3,000+. CAR IS ONLY 4 YEARS OLD WITH 70,000 MILES. REPLACEMENT PART AND LABOR ARE APPARENTLY NOT COVERED UNDER WARRANTY. NOT BEING ABLE TO SHIFT FROM PARK WHEN PRESSURE IS APPLIED TO THE BRAKE IS A SAFETY ISSUE AND SHOULD NOT BE ACCEPTABLE. KIA SHOULD BE HELD RESPONSIBLE FOR REPLACING THAT PART. I HAVE READ NUMEROUS ONLINE FORUMS THAT MENTION THIS IS HAPPENING TO MANY OTHER USERS. I BELIEVE THIS IS DUE TO A FAULTY OF SUBPAR PART BEING USED IN THE ORIGINAL BUILD AND THAT KIA KNOWS THEY WERE CUTTING CORNERS. PLEASE LOOK INTO THIS AND MAKE THESE MANUFACTURERS RESPONSIBLE!!! CONSUMERS SHOULD NOT BE PAYING OVER $30,000 FOR A CAR THAT HAS MAJOR ISSUES 4 YEARS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310695February 22, 2020
STEERING
WHEN DRIVING THE STEERING HAS RESISTANCE AND CAN PULL THE CAR IN A DIFFERENT DIRECTION THAN WHAT YOU ARE TRYING TO DO. THEN IT WILL FREE UP AND YOU HAVE MORE CONTROL. ALSO YOU CAN BE TURNING THE STEERING WHEEL AND THE WHEELS ARE HARDLY MOVING IN THE DIRECTION YOU ARE TURNING THEM TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308862February 12, 2020
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
MY AC/HEATER FAN IS NO LONGER BLOWING OUT AIR. IN ADDITION, WHILE BRAKING, THE BRAKES HAVE ALWAYS SEEMED TO HAVE NOT BEEN PERFORMING AS IT SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307010February 4, 2020
STEERING
WHILE IN MOTION THE STEARING WHEEL HAS A FEEL OF RESISTANCE TO DIRECTIONAL CONTROL THEN SECONDS LATER A FEELING OF RELEASE OF THE RESISTANCE. THIS HAPPENS INTERMITTENTLY ON STRAIGHT SECTIONS OF HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306702February 3, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF A FRIEND WHO OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE HIS FRIEND WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUDDERED INTERMITTENTLY WITHOUT WARNING. THE CONTACT HAD STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AND INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH AN ENGINE MISFIRE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. UPON FURTHER INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. AN UNNAMED DEALER WAS CONTACTED IN REGARD TO POSSIBLE RECALLS ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306787February 3, 2020
ELECTRICAL SYSTEM
UNABLE TO MOVE SHIFTER FROM PARK WITHOUT USING THE MANUAL SHIFT LOCK OVERRIDE. KIA DEALER INSPECTED ISSUE. ADVISES THAT THERE IS NO SIGNAL BEING SENT FROM THE BCM (BODY CONTROL MODULE) TO THE SHIFTER AND THAT I WILL NEED A NEW BCM AT A COST OF $1,050. CAR IS ONLY 4 YEARS OLD WITH UNDER 70,000 MILES. REPLACEMENT PART AND LABOR ARE APPARENTLY NOT COVERED UNDER WARRANTY. CAR HAS BEEN KEPT IN EXCELLENT SHAPE WITH ROUTINE MAINTENANCE AND HAS NEVER BEEN IN AN ACCIDENT. NOT BEING ABLE TO SHIFT FROM PARK WHEN PRESSURE IS APPLIED TO THE BRAKE IS A SAFETY ISSUE AND SHOULD NOT BE ACCEPTABLE. KIA SHOULD BE HELD RESPONSIBLE FOR REPLACING THAT PART. I HAVE READ NUMEROUS ONLINE FORUMS THAT MENTION THIS IS HAPPENING TO MANY OTHER USERS. I BELIEVE THIS IS DUE TO A FAULTY OF SUBPAR PART BEING USED IN THE ORIGINAL BUILD AND THAT KIA KNOWS THEY WERE CUTTING CORNERS. PLEASE LOOK INTO THIS AND MAKE THESE MANUFACTURERS RESPONSIBLE!!! CONSUMERS SHOULD NOT BE PAYING OVER $30,000 FOR A CAR THAT HAS MAJOR ISSUES 4 YEARS LATER. MY PARKING/EMERGENCY BRAKE DOES NOT WORK EITHER. THIS IS AN ONGOING ISSUE THAT WILL NOT RESOLVE WITHOUT THE EXPENSIVE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306480February 1, 2020
ELECTRICAL SYSTEM
MY WIFE AND I HAD JUST BEEN HOME FOR AN HOUR AFTER A 20 MIN IN TOWN DRIVE. SOMETHING HAD MADE ME LOOK OUT SIDE OF OUR SECOND STORY APARTMENT AND I ASKED MY WIFE IS YOUR CAR RUNNING? THE ENTIRE REAR END WAS ENGULFED IN BLUE SMOKE. SHE SAID NO! SO THEN BEGAN PANIC MODE! I RAN DOWNSTAIRS TO THE SMELL OF ELECTRIC FIRE. SO I INSTANTLY WHEN TO MY PICKUP TRUCK GRABBED A PAIR OF PLIERS RAN BACK TO MY WIFE'S KIA AND UNPLUGGED BOTH POSITIVE AND NEGATIVE BATTERY CONNECTIONS FROM THE TERMINALS WHICH INSTANTLY STOPPED THE SMOKE. I GRABBED MY FLASHLIGHT (IT WAS DUSK) AND CRAWLED UNDERNEATH THE REAR BUMPER TO SEE WHAT WAS HAPPENING. A LITTLE BLACK BOX TUCKED BEHIND THE BUMPER BETWEEN THE SPARE AND THE BUMPER. LOOKED LIKE A JUNCTION BOX OF WIRE HAD MELTED AND ALMOST CAUGHT ON FIRE. WHAT IF WE WHERE NOT AROUND? THE CAR WOULD BE A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11303001January 30, 2020
EXTERIOR LIGHTING
AUTO HEADLIGHTS GO OUT RANDOMLY WHILE DRIVING AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302678January 28, 2020
ENGINE
MY KIA SORENTO HAS 70,000 AND EVERY 1,500 MILES I HAVE TO ADD 3 QUARTS OF OIL. I HAVE NO OIL ON MY DRIVEWAY OR UNDERNEATH THE CAR SO I HAVE NO IDEA WHERE IT'S GOING. AND I DO MOSTLY HIGHWAY DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301902January 26, 2020
UNKNOWN OR OTHER
DRIVER DOOR WILL NOT UNLOCK OR OPEN FROM THE OUTSIDE. YOU CAN ONLY O PO ON THE DOOR FROM THE INSIDE THEN WHEN HITTING THE LOCK OR UNLOCK ON KEY FOB YOU HEAR A CLICK, CLICK, CLICK NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301809January 25, 2020
UNKNOWN OR OTHER
WHEN DRIVING UP HILL THE CAR WENT INTO LIMP MODE ON TWO SEPARATE OCCASIONS AND THE REPLACE ENGINE LIGHT BEGAN FLASHING IMMEDIATELY AS I LIMPED OF THE FREEWAY BARELY SAVING MY LIFE, HAD MY CAR TOWED WHERE I AM UNDER WARRANTEE AND KIA REFUSES TO REPLACE MY ENGINE WHICH BURNS ALMOST EVERY DROP OF OIL IN UNDER 5000 MILES, 66,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301533January 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE OVERHEATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BOLTS THAT SECURED THE ENGINE HEAD TO THE BLOCK WERE STRIPPED WHICH CAUSED THE ENGINE TO BE DESTROYED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 74,999. THE VIN WAS INVALID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11300114January 17, 2020
SUSPENSION
THUMPING NOISE AND SENSATION FROM REAR AXLE/SUSPENSION AREA WHILE ACCELERATING FROM STOP OR LIGHTLY ACCELERATING ON LOCAL ROADS. I REVIEWED A PREVIOUS RECALL FOR THIS YEAR AND WHILE MY VIN WAS NOT IN THE RECALLED LIST, THE DESCRIPTION OF THE ISSUES SOUNDS VERY SIMILAR. ALL OF THE VEHICLE MILEAGE HAS BEEN HIGHWAY OR LOCAL DRIVING. VEHICLE IS BEING TOWED TO MY LOCAL KIA DEALERSHIP, GATEWAY KIA, 1425 EASTON ROAD, WARRINGTON, PA 18976
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299802January 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS LOW. THE MECHANIC TOPPED OFF THE OIL AND REPLACED A COIL THAT WAS BURNT OUT. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO KIA OF MURFREESBORO (2505 S CHURCH ST, MURFREESBORO, TN 37127, (877) 772-8711) WHERE AN OIL CONSUMPTION TEST WAS COMPLETED. THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE OIL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299475January 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY AT 65 MILES PER HOUR AND CAR SUDDENLY LOST ALL POWER AND CAME TO COMPLETE STOP IN HEAVY TRAFFIC. VEHICLE RESTARTED AFTER 2 ATTEMPTS. TOOK TO KIA DEALER FOR INSPECTION AND THERE WAS NO RECORDED CODE AND THEY WERE UNABLE TO RE-CREATE ISSUE SO NOTHING WAS DONE. READING OTHER COMPLAINTS OF SUDDEN STALLS ON THIS SITE MAKES DRIVING THIS VEHICLE SCARY. THE VEHICLE HAS ONLY 31K MILES ON IT AND HAS HAD NO OTHER ISSUES. KIA SHOULD BE DOING SOMETHING BEFORE SOMEONE HAS A TRAGIC ACCIDENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299586January 15, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. THE VEHICLE WAS TAKEN TO AN UNKNOWN FACILITY WHERE IT WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE FOLLOWING WEEK WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VIOLENTLY. AS A RESULT, THE CONTACT CRASHED INTO A CEMENT BARRIER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAINED INJURIES. THE FRONT PASSENGER SUSTAINED CHEST, BACK, ARM INJURIES AND A BRUISE TO THE LEFT BREAST BUT MEDICAL ATTENTION WAS NOT PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BY AN INDEPENDENT MECHANIC TO HIS REPAIR FACILITY WITH CAUTION. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 60,244.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11299269January 14, 2020
STEERING
I NOTICED AROUND 48,000 MILES THAT AFTER DRIVING FOR 30+ MINUTES OR ON AND OFF DRIVING FOR 45+ MINUTES, MY STEERING BECOMES "STICKY"/"NOTCHED" WHEN IT IS CENTERED AND I AM DRIVING 35 MPH OR MORE. IT BECOMES MUCH MORE PRONOUNCED WHEN ON A FLAT, STRAIGHT SURFACE AND I AM DRIVING 60+ MPH. THIS MAKES MINOR CORRECTIONS HARD TO DO WHEN DRIVING TO STAY IN MY LANE AS THE VEHICLE SEEMS TO REQUIRE SIGNIFICANT PRESSURE TO TURN RIGHT OR LEFT. THIS ENDS UP BECOMING A SERIES OF CONSTANT CORRECTIONS FROM INADVERTENTLY OVERSTEERING. THIS IS VERY FATIGUE INDUCING AND CAN BE FRUSTRATING, EVEN WHEN I AM VERY WELL RESTED AND ALERT. I'M CONCERNED IT'LL AFFECT OTHER DRIVERS AS THEY MAY DRIVE ERRATICALLY WHEN PASSING AS THEY MATCH MY STEERING CORRECTIONS. MY LOCAL KIA DEALERSHIP HAS BEEN VERY HELPFUL AND RECEIEVED PERMISSION TO REMEDY IT UNDER WARRANTY AND WILL REPLACE THE ENTIRE STEERING COLUMN AND ASSOCIATED PARTS. CURRENTLY THE STEERING COLUMN IS ON BACKORDER AND HAS BEEN FOR AT LEAST THREE WEEKS. I BELIEVE THE STEERING COLUMN ISSUE MAY BE BIGGER THAN INDICATED VIA REPORTS JUDGING BY THE BACKORDER ISSUE. DATE ENTERED IN THE "EVENT DATE" SECTION IS BASED ON WHEN I HAD AN APPOINTMENT FOR AN INITIAL DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298663January 12, 2020
POWER TRAIN
TWO OIL CHANGE STATIONS TOLD ME I NEED A NEW POWER TRAIN. I KNOW POWER TRAIN IS COVERED UNDER 100,000 MILES FOR KIA. WANT TO SEE IF I NEED YOUR HELP IN THE PROCESS FOR DEFECT OR ANYTHING ELSE TO ASSIST ME AT NEAREST KIA DEALERSHIP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298551January 11, 2020
ENGINE
AT 65,000 MILES MY 4 CYL. SORENTO STARTED LOSING OIL. THE LIGHT CAME ON ONCE WHEN NO OIL ON DIPSTICK. ORIGINAL OWNER. CONTACTED KIA, SAID TO DO OIL CONSUMPTION CHECK. HAVE DONE. USING 2 QUARTS EVERY 1000 MILES. THEY ARE DRAGGING THEIR FEET, NOT RESPONDING TO MY EMAILS REQUESTING A SOLUTION. IT'S NOTHING I'VE DONE. WHAT GOOD IS THEIR 100K WARRANTY WHEN THEY WON'T FIX THE PROBLEM. COMMUNICATION WITH KIA CUSTOMER ASSISTANCE VERY SLOW AND POOR. THIS SHOULD BE A RECALL OR CLASS ACTION SUIT BASED ON THE NUMBER OF COMPLAINTS I SEE POSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento