Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10864486May 11, 2016
STRUCTURE:BODY
DOORS WILL NOT OPEN FROM THE OUTSIDE, POSES A SAFETY HAZARD IF CHILD IS IN CAR WILL NOT BE ABLE OPEN THE DOOR. MEANING A HOT CAR AND A BABY IN THE CAR SEAT. FOR A KIA SORENTO 2011, HOWEVER, IT'S BEEN REPORTED THROUGH MULTIPLE FORUMS ABOUT THIS DEFECT KIA CHARGES THE CUSTOMERS WHO ARE OUTSIDE OF THEIR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863942May 9, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR DID NOT OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT A PRACTICE PIECE FELL OFF AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864037May 9, 2016
UNKNOWN OR OTHER
SUBJECT: KIA SORENTO 2011 DOOR LATCH PROBLEM COMMENTS: WHEN MY 2011 KIA SORENTO DRIVER'S DOOR LATCH COULD NOT BE OPENED FROM THE OUTSIDE (BUT WORKS USING THE INSIDE LATCH), I AT FIRST THOUGHT IT WAS AN UNUSUAL PROBLEM, PROBABLY A BROKEN PLASTIC PART OR A BENT ROD, ETC. BUT AFTER RESEARCHING THIS PROBLEM ON THE INTERNET, I SEE THERE ARE HUNDREDS OF OWNERS WHO HAVE HAD THE SAME PROBLEM, SOME ONE DOOR AT A TIME UNTIL ALL FOUR DOORS BREAK. APPARENTLY, KIA MAINTAINS THIS IS NOT A SAFETY PROBLEM, NOR IS THERE ANY EXTENDED WARRANTY PROTECTION. THIS POSITION IS SIMPLY NOT TRUE, AS EVIDENCED BY COMMENTS FROM OWNERS CONCERNING EXITING THE VEHICLE UNDER EMERGENCY CONDITIONS SUCH AS FIRE, ACCIDENTS, IMMERSION IN WATER, ETC. SOME OWNERS MENTIONED EXTRA DIFFICULTY WHEN TRANSPORTING YOUNG CHILDREN, ETC. THE ONLY VIABLE SOLUTION OTHER THAN PAYING UNREASONABLE CHARGES TO HAVE THE DOOR LOCK ASSEMBLIES REPAIRED BY KIA, WHICH APPEAR TO AVERAGE $400-$500 PER DOOR IS FOR A RECALL TO BE ISSUED, REQUIRING DEALER REPAIR AT NO CUSTOMER EXPENSE. I UNDERSTAND SOME OF THE LATEST MODELS HAVE DOOR LOCK MECHANISMS WHICH HAVE BEEN RE-ENGINEERED TO ELIMINATE THIS PROBLEM, WHICH DOES NOTHING TO HELP THOSE OWNERS WHO WILL BE DRIVING THE EARLIER MODELS FAR INTO THE FUTURE. THERE CERTAINLY SEEMS TO BE A GREAT ENOUGH NUMBER OF VEHICLES WITH THIS RECURRING PROBLEM TO AT LEAST WARRANT A CAREFUL INVESTIGATION BY YOUR AGENCY, NOT CONCENTRATING ON THE FRUSTRATION EXPERIENCED BY AFFECTED OWNERS, BUT INSTEAD SERIOUSLY CONSIDERING ALL THE POSSIBLE SAFETY CONCERNS RAISED THUS FAR. A DEATH BY FIRE OR DROWNING CAUSED BY A SEAT BELT PROBLEM IS NO MORE IMPORTANT THAN ONE CAUSED BY A DEFECTIVE DOOR OPENING MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863841May 8, 2016
STRUCTURE:BODY
MY DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I WAS DOING SOME RESEARCH REGARDING THIS MATTER AND NOTICED SEVERAL AND I MEAN SEVERAL KIA SORENTO VEHICLES WITH THE EXACT SAME ISSUE. I BELIEVE THIS SHOULD BE RECALLED. I AM FINDING KIA SORENTO FROM 2010 TO 2016 WITH THIS EXACT PROBLEM. I TRULY BELIEVE THIS COULD BE A SERIOUS PROBLEM. WHAT IF MY GRANDBABY GOT INTO THE VEHICLE AND THESE DOORS WOULD NOT OPEN FROM THE OUTSIDE? THEY WOULD SUFFOCATE DUE TO THE HEAT IN THE VEHICLE. THAT IS WHAT WOULD HAPPEN. SO, YES THIS IS DEFINITELY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863738May 7, 2016
POWER TRAIN
WHILE DRIVING ALONG A RURAL ROAD AT 50 TO 55 MPH, ON FIVE SEPARATE OCCASIONS OVER THE LAST 3 YEARS, OUR 2011 KIA SORENTO HAS SUDDENLY AND HARSHLY DOWNSHIFTED FROM SIXTH GEAR TO ABOUT FOURTH GEAR. WHEN THIS OCCURS, THE JAR IS SIMILAR TO HAVING HIT A LARGE ANIMAL IN THE ROAD AND THE ENTIRE CAR SHAKES. THE TRANSMISSION WILL NOT SHIFT UP OR DOWN AFTER THIS EVENT AND STAYS IN THAT LOWER GEAR UNTIL THE VEHICLE IS TURNED OFF, THEN TURNED BACK ON. AFTER DOING SO, THE TRANSMISSION SHIFTS PROPERLY. THE VEHICLE HAS BEEN TO THE DEALER FOUR TIMES, TWO OF WHICH THERE WERE NO CODES SHOWING FROM TRANSMISSION OPERATION. A TRANSMISSION TEMPERATURE SENSOR WAS REPLACED, WITH NO FURTHER EVENTS FOR OVER A YEAR. THE LATEST EPISODE DELIVERED A CODE P0748 AND THE SERVICE TECHNICIAN COMPLETED A TSB038 TCM UPGRADE. THE VEHICLE HAS ONLY 27,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863686May 6, 2016
STRUCTURE:BODY
FRONT DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE. WIFE HAD AN EMERGENCY AND WAS UNABLE TO OPEN DOOR. SHE ENDED UP JUMPING THROUGH THE PASSENGER DOOR. DOOR WAS WORKING FINE PRIOR TO SUDDEN ONSET OF THE PROBLEM. THE STRUCTURE OF THE DOOR SHOWS NO SIGNS OF BEING TAMPERED WITH. LOOKED ONLINE AND SAW MANY OTHER COMPLAINTS REGARDING THE ACTUATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863162May 4, 2016
AIR BAGS, ELECTRICAL SYSTEM
ABOUT A MONTH AGO I DISCOVERED THAT MY AIR BAG LIGHT CAME ON. WELL APPARENTLY I AM NOT THE ONLY PERSON THAT HAS COMPLAINED ABOUT THIS. I CALLED MY NEAREST DEALERSHIP WHICH IS IN HUNTSVILLE ALABAMA TO LET THEM KNOW ABOUT THIS PROBLEM OF COURSE THEY INFORMED ME THAT THERE WILL BE A 120.00 CHARGE JUST TO CHECK TO SEE WHAT IS CAUSING THIS PROBLEM, I SUPPOSE TO HAVE AN EXTENDED WARRANTY WHICH I FEEL HAS EXPIRED SO THEREFORE THE CHARGES ARE ALL ON ME. I DID SOME RESEARCH ONLY TO FIND THAT THOUSANDS OF CONSUMERS HAVE COMPLAINED ABOUT THE SAME THING WITH THE SAME MODEL. I WANT TO KNOW WHAT CAN WE GET DONE ABOUT THIS ISSUE BEFORE SOMEONE GETS INJURED. THANKS ALETHA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862772May 3, 2016
STRUCTURE:BODY
BACK DRIVERS SIDE DOOR NOT WORKING. FIRST COULD NOT OPEN IT FROM THE OUTSIDE BUT ONLY FROM INSIDE. THOUGHT THE CHILD SAFETY LOCK HAD BECOME ENGAGED AND MOVED THE LATCH - THEN COULD NOT OPEN DOOR FROM OUTSIDE OR INSIDE. CAR HAS 91,000 MILES ON IT BUT SINCE IT WAS PURCHASED USED, DEALER STATES NO WARRANTY AND THAT IT WILL COST $622 TO FIX. INABILITY TO OPEN DOOR IS A HUGE SAFETY ISSUE, PARTICULARLY IN THE EVENT OF AN ACCIDENT. SEVERAL OTHER INSTANCES OF THIS HAPPENING WITH 2011 KIA SORRENTO HAVE BEEN DOCUMENTED ONLINE, PARTICULARLY AT CARGURU.COM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862282April 29, 2016
SUSPENSION
WHILE SLOWLY BACKING OUT OF DRIVEWAY, LOUD BANG NOISE, SHOOK CAR. FRONT RIGHT COIL SPRING BROKE OFF. HAD TOWED TO KIA DEALER, FRONT RIGHT COIL SPRING, RIGHT BALL JOINT, AND LEFT FRONT STRUT WAS REPLACED. EXTENDED WARRANTY COVERED ALL COSTS. OVER$ 1,000. 73.600 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862075April 28, 2016
STRUCTURE:BODY
DRIVER SIDE DOOR ONLY OPENS FROM INSIDE. SAW MANY COMPLAINTS ABOUT THIS ON WEB WHEN WILL THEY RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861681April 27, 2016
STRUCTURE:BODY
DRIVER INSIDE DOOR HANDLE MADE A "POPPING SOUND" WHEN DRIVING LOOKED AT DOOR WHEN AT LIGHT AND HANDLE WAS STICKING OUT (AWAY FROM THE DOOR LIKE SOMETHING BROKE)? DIFFICULT TO OPEN THE DOOR FROM THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861686April 27, 2016
AIR BAGS
WE TOO HAVE THE "AIR BAG" LIGHT LIT UP ON OUR KIA- HAVE DONE NOTHING TO CAUSE DAMAGE TO AIR BAG SYSTEM EXCEPT FOR MAYBE MOVE THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861734April 27, 2016
UNKNOWN OR OTHER
ONE OF THE 2011 KIA SORENTO DOOR HANDLES NOT WORKING SINCE 09/11/2015 AND NOW THE OTHER DRIVER SIDE DOOR HANDLE STOPPED WORKING SINCE 04/18/2015. THIS IS REALLY FRUSTRATING, AS I COULD OPEN THE DOOR FROM INSIDE BUT NOT FROM OUTSIDE. I HAVE TWO SMALL KIDS, ONE INFANT AND ONE 5 YEAR OLD AND I HAVE TO SNEAK ONE OF THEM INTO THE OTHER DOOR TO OPEN MY DRIVER SIDE DOOR. I AM REALLY FRIGHTENED IF WHAT WILL HAPPEN IF THE CHILD DOOR IS LOCKED MY INFANT IS IN THE CAR SEAT AND I AM NOT ABLE TO GO INSIDE MY CAR. THIS IS A POTENTIAL HAZARD FOR MY INFANT CHILD. KIA HAS TO REALLY STEP FORWARD AND REPLACE THIS FAULTY MECHANISM. THE COST MY KIA DEALER ESTIMATES IS 225/- PER DOOR, SO IT WILL END UP IN 450/- BUCKS FOR ME AND ALSO THE REP AT KIA DEALER TOLD ME TO GO AHEAD AND CHANGE ALL FOUR DOOR PARTS AS THE ORIGINAL PARTS USED BY KIA IS REALLY CHEAP AND ITS OF PLASTIC. SO IT WILL COST ME AROUND 900/- TO FIX MY DOORS. I URGE THE KIA COMPANY TO REALLY FIX THIS ASAP BEFORE SOMEONE GETS HURT AND/OR RESULT INTO FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861397April 25, 2016
STRUCTURE:BODY
I FILED A COMPLAINT ABOUT THREE EXTERIOR DOOR HANDLES NOT WORKING ON MY 2011 KIA SORENTO ON 4/29/2015. COMPLAINT NUMBER 10713499. AS OF TODAY STILL NO RECALLS. I HAVE SEEN THOUSANDS OF COMPLAINTS AND NOTHING FROM KIA TO REPAIR. MY WIFE SPOKE TO KIS SERVICE REP AND WAS TOLD HE HAD MANY CALLS ABOUT EXTERIOR HANDLES NOT WORKING FROM 2011 - 2016 MODELS OF SORENTOS. KIA NEEDS TO DO SOMETHING. IF ANY ACCIDENT OR EMERGENCY HELP WONT BE ABLE TO GET INTO VEHICLE WITHOUT BREAKING GLASS AND CAUSING MORE HARM. US KIA SORENTO OWNERS NEED SOME HELP TO GET KIA CORP. TO SEND OUT A RECALL TO REPAIR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860694April 21, 2016
STRUCTURE:BODY
I HAVE A 2011 KIA SORENTO IN WHICH THE FRONT PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE, ONLY THE INTERIOR DOOR HANDLE MANAGES TO OPEN THE DOOR. I REPLACED THE DRIVER'S DOOR LAST YEAR. IT APPEARS THAT THIS IS A SAFETY HAZARD IF THE VEHICLE IS IN A CRASH AND THE DRIVER OR OCCUPANTS ARE INCAPACITATED. THE DOOR WOULD NOT BE ABLE TO BE OPENED FROM THE OUTSIDE BY SOMEONE ASSISTING, GOD FORBID THAT THE VEHICLE WAS ON FIRE. NUMEROUS COMPLAINTS HAVE BEEN FILED BY CONSUMERS REGARDING THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860248April 19, 2016
AIR BAGS
FAULT CODE B1620, INTERNAL FAULT REPLACE SRSCM. JUST OUT OF WARRANTY 107000 MLS. NO PREVIOUS AIR BAG DEPLOYMENT. MANY COMPLAINTS ON LINE BUT NO RECALL. $1000 TO FIX. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED AT KIA'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860274April 19, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT RANDOMLY FLASHED. WHILE THE VEHICLE WAS IN PARK OR IN GEAR, THERE WAS AN ABNORMAL NOISE HEARD NEAR THE ENGINE. THE CONTACT STATED THAT THERE WAS A BUILD UP OF SLUDGE NEAR THE AXLE AND IT WAS UNCERTAIN WHAT TYPE OF FLUID MAY HAVE BEEN RELEASING. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 91,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859888April 16, 2016
STRUCTURE:BODY
DRIVER'S SIDE REAR DOOR HANDLE WILL NOT ENGAGE DOOR ACTUATOR. DOOR ONLY OPENS FROM INSIDE. CANNOT USE CHILD LOCKS, AS THE DOOR CAN ONLY BE OPENED FROM THE INSIDE. VEHICLE IS JUST OUTSIDE OF WARRANTY, AND KIA WILL NOT REPAIR WITHOUT CHARGE. PART IS DEFECTIVE, AND THERE ARE NUMEROUS ONLINE COMPLAINTS ON THIS ISSUE (INCLUDING PREVIOUSLY REPAIRED VEHICLES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855686April 15, 2016
STRUCTURE:BODY
THE REAR DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WOULD OPEN FROM THE INSIDE BUT RECENTLY STOPPED WORKING ALTOGETHER. I HAVE SEEN SEVERAL COMPLAINTS ABOUT THIS ISSUE FROM BUYERS. THIS IS A SAFETY CONCERN. I HAVE 2 CHILDREN IN CAR SEATS AND CONNOR GET TO THEM QUICKLY BECAUSE IF THIS DEFECT! I HAVE HAD TO PAY TO GET IT REPAIRED BUT I HAVE SEEN MANY BUYERS HAVING TO REPLACE ALL 4 DOOR LATCHES OVER TIME! THIS HAS TO BE CONSIDERED A DEFECT AND SHOULD BE COVERED UNDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855563April 14, 2016
STRUCTURE:BODY
TWO WEEKS AGO, WHILE MY CAR WAS PARKED (STATIONARY), I TRIED TO OPEN MY REAR DRIVER SIDE DOOR AND IT WOULD NOT OPEN FROM THE OUTSIDE, TODAY THE SAME HAPPENED TO MY DRIVER SIDE. AFTER GOOGLING THE PROBLEM, I FOUND A WEBSITE WITH MANY OTHER PEOPLE WITH THE SAME PROBLEM, WITH THE SAME YEAR, MAKE AND MODEL. I ALSO FOUND OVER 500 COMPLAINTS WITH THE SAME PROBLEM ON THIS PAGE. I CALLED THE KIA RECALL NUMBER AND THE REP. TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THIS IS NOT A SAFETY ISSUE, THEREFORE IT'S NOT A RECALL ISSUE!!! IT IS A SAFETY ISSUE BECAUSE IF THERE WAS AN ACCIDENT, THEY WOULD NOT BE ABLE TO GET ME AND/OR PASSENGERS WITHOUT HAVING TO BREAK IN THROUGH A WINDOW OR JAWS OF LIFE. I WAS TOLD TO TAKE THE CAR INTO THE DEALERSHIP AND HAVE THE PROBLEM DIAGNOSED BY THEM. THIS IS NOT A PROBLEM, BUT I KNOW (FROM ALL OTHER COMPLAINTS) THAT I WILL BE TOLD THAT IT'S NOT COVERED AND I WILL BE RESPONSIBLE FOR THE REPAIRS. I WILL ALSO HAVE TO PAY TO HAVE THEM DIAGNOSE THE PROBLEM. THE CAR IS NO LONGER UNDER WARRANTY. I DON'T UNDERSTAND WHY THIS IS NOT BEING INVESTIGATED WITH THIS MANY PEOPLE HAVING THE EXACT SAME PROBLEM, IT IS A MALFUNCTION IN THE PRODUCTION OF THE CAR AND KIA SHOULD BE RESPONSIBLE FOR FIXING THIS PROBLEM. I AM POSTING THIS AS LEGAL DOCUMENTATION TO PROVE THAT I HAVE MADE YOU AWARE OF THE PROBLEM IN THE EVENT OF AN ACCIDENT THAT COULD JEOPARDIZE MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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