Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11632622December 27, 2024
ENGINE
Engine seized up. Apparently it is common with Kia engines
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632213December 23, 2024
EXTERIOR LIGHTING
The lights dim way too quickly. HID basically is garbage. Major safety issue since most people can’t afford to be constantly replacing their headlight assemblies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631803December 20, 2024
STRUCTURE:BODY
I HAVE THE SNOW WHITE PAINT, AND IT IS PEELING IN SEVERAL AREAS. HOOD, ROOF, AND SECTION THAT GOES FROM FENDER TO ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629888December 10, 2024
STEERING
The contact owns a 2015 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal popping sound coming from the steering column. There was no warning light illuminated. The contact stated that the steering column became severely loose, and the steering wheel became difficult to turn. The vehicle was restarted. The vehicle was taken to an independent mechanic, and the contact was informed that the steering column might have failed and needed to be replaced. The contact stated that the mechanic had not completed a full diagnostic test on the vehicle. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 76,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629682December 9, 2024
UNKNOWN OR OTHER
Problem: exploding panoramic sunroof in KIA Sorento 2015 I was driving on a smooth, paved two-lane road in a rural area. No cars were nearby (thankfully). car Internal temp: 64. outside external temp: 64 (I specifically made note of this because I thought a temperature differential could explain the explosion, but my car has a digital readout of both temperatures, and they matched exactly.) Sunroof was closed at the time, and I was not trying to open/close it. When the sunroof exploded, I heard a deafening, "exploding" sound. Initially, I thought my car had been shot by a bullet, based on the sound. The loud noise caused me to swerve and quickly brake. Fortunately, there were no vehicles nearby with which I could collide due to my erratic reaction. I pulled to the side of the road and got out to look. Initially, I did not see any damage, but eventually, I climbed onto my seat and saw my sunroof had exploded up and outwards (indicating nothing had entered the car from the outside). Photo available. I was on a road which bisects two agricultural fields (no nearby objects could have fallen or been thrown on my sunroof to cause damage.) The cause remains unknown, but I can rule out foreign objects hitting my car and temperature differential. I drove the car to the KIA dealer and left it there for a week to have it repaired by KIA representatives. Repair invoice available. No other representatives inspected the car. There was no warning of anything - no lights, no message, no bell, just a sudden, incredibly loud noise. My canvas sun shield was closed at the time, and this prevented glass from making contact with my body, but there was a great deal of glass on the top of the sun shield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628021November 30, 2024
UNKNOWN OR OTHER
The car is Snow White Pearl and the paint is delaminating from the car in a large area and is growing. There was no impact or damage to the affected area. This is on the exterior of the car on the passenger side pillar next to the windshield. This seems to be happen to a lot of Kia/Hyundais in that are white.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627244November 25, 2024
ENGINE
Was driving on the freeway and vehicle shut off doing 70 miles per hour. Had to pull over in the dark on the side of the freeway and car would not start. Has never had any problems with this before. I drive it to work and back everyday and no issues. It was very scary to sit on the side of the freeway for over two hours and 50 miles from home in the dark. I had to car the car towed to our home cost me almost 200.00. Mechanic looked at it and believes it is an engine failure. There are metal shavings in the oil. I can not drive my car it is in my driveway and will not stay on. Never had anything like this happen before. It is a 2015 with 106,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625135November 14, 2024
ENGINE
March of 2022 the engine stalled out and found out due to coolant leaking from head gasget area. Put new engine in and July 2024 the new engine started stalling and knocking. No warning lights. In middle of busy traffic and died. Rod bearings failed and metal shavings appeared in engine. Need another engine but can't afford it. Dealership said its manufacturer problem. I know other kia engines were covered under the problem with rod bearing but ours wasn't. This should be included
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624348November 9, 2024
UNKNOWN OR OTHER
Bought a 2015 Kia Sorento that is Pearl white. Got the car without any knowledge of the pearl white issues. For a beautiful color it is the worst paint job I have ever seen a manufacturer put out. The paint code is steadily flaking off and I'm finding new spots what seems to be daily now. My 2003 Tahoe paint job is holding up better than what my 2015 Kia paint job is. Kia needs to fix their crappy paint job it's hard to enjoy this color when it's flaking and won't even stay intact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623351November 3, 2024
ENGINE
My engine is using excessive amounts of oil. I am having to fill the engine with oil in between my 3000-mile oil changes. No oil is leaking in my driveway. I just started an oil consumption test with a dealer and after driving it 1000 miles I brought it back to them as they asked, and the engine oil level had dropped by almost 4 qt. But after making some calls with KIA regional they said they my car wouldn't have the engine replaced due to it not being in the recall. KIA knows there is a problem with their engines and will not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621894October 25, 2024
STEERING
The contact owns a 2015 Kia Sorento. The contact stated while driving 2- 4 MPH on a bumpy driveway, the front end of the vehicle and the steering started shuddering violently. Additionally, the contact had noticed that the steering wheel was abnormally loose, and there was significant play in the steering wheel. The vehicle was taken to an independent mechanic, where the contact was informed that the steering coupler had failed. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621361October 22, 2024
ENGINE
While driving my 2015 Kia Sedona, was at a stop sign and began making a left turn. Half way thru the intersecion the vehicle just stopped running. I managed to get half off the 2-lane road, blocking half off the road with traffic coming both ways. I was there approximately 45 before the tow truck came to tow the car to the mechanic's shop where he confirmed the problem was a common problem with the 2015 Kia Sedona. There was absolutely no warning that the vehicle was going to become incapacitated, no warning lights or messages prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620805October 19, 2024
ENGINE
I was driving and it started to make a knocking noise thays when i saw the engine light come on then my car turned off. I took it to autozone and 2 sensors are bad. I went to pep boys and they said that it needs a engine replacement and it falls under the tsd dates. I called my Kia dealership and they said that they don't see any recalls on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619767October 15, 2024
ENGINE
What component or system failed or malfunctioned? The engine began leaking hot air bubbles into the cooling system, causing hot coolant to leak into the harness and parts of the car. Is it available for inspection upon request? No, the manufacturer has responded that it does not cover the warranty because it is in another country, although the brand is present there. How was your safety or the safety of others put at risk? When heating the system there is a risk of burst hoses or catastrophic damage to the systems when driving and therefore risk of explosion or fire. Has the problem been reproduced or confirmed by an independent dealer or service center? Yes, through an independent service center in the country where the vehicle is currently located. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Mechanical technicians state that it is a factory defect. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No warnings, just hot coolant splashing onto the engine. Kia Sorento is a family vehicle, which we could not enjoy due to engine failures. Considering the timely maintenance, the brand must respond for the risk we ran by driving a vehicle with a catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612363September 3, 2024
STRUCTURE:BODY
THE PAINT IS PEELING OFF VEHICLE "KIA SORENTO 2015 IALL OVER MY CAR, MY CAR COLOR IS: PEARL WHITE. IT IS JUST PEELING OFF ALL OF THE SUDDEN. I UNDERSTAND THIS IS HAPPENING ALL OVER THE WORLD TO KIA/HUNDAY CAR OWNERS, INCLUDING THE USA AND CANADA. EVEN THOUGH KIA HAS NOT ISSUE A RECALL FOR THIS PROBLEM, THEY KNOW IS HAPPENING. I NEED KIA TO BE RESPONSABLE AND PAID FOR FIXING THIS PROBLEM. i WILL NOT FILE A CLAIM IN MY CAR INSURANCE FOR THIS, BECAUSE I DID NOT CREATE THIS PROBLEM, KIA DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611026August 26, 2024
ENGINE
In 2020, we started noticing the smell of engine coolant and the continuous running of the engine fan after shutting the engine off. The temperature gage never indicated any issue. We took the vehicle to the dealer to address the issue. Upon inspecting the vehicle, it was determined that there was a failure of one of the engine block bolts, which cause the coolant to seep in to the engine block. The dealer stated the engine needed to be rebuilt, because the bock was not salvageable. We then contacted Kia to question the failure and were told that the repair was not covered, because of the milage on the vehicle. In 2024 we received a recall notice, which stated they were now taking responsibility for the repairs and all we needed to do was submit documents showing the repairs were made. We did so, two months ago, however after submitting the documents Kia has not given us a reimbursement or provided updates on the status of our claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610117August 22, 2024
ENGINE
With regular maintenance, at 138,000 miles my engine has a crack in the block and an inner oil leak that hadn't been previously detected during oil changes, which may have been a result of the check engine light that read camshaft issues just before it happened. All the other recalls and problems these kia engines have had I'm sure I'm not the only one with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604719July 26, 2024
ENGINE
The engine cut off while driving. The mechanic said the motor seized and needs $8k in repairs. Kia said I missed a software update that is needed in order to be eligible for an extended warranty and they denied the repairs. I never received notice that a software update was needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603285July 18, 2024
EXTERIOR LIGHTING
Overtime the low beam headlights have become very dim. The bulbs have always blown a lot but I have recently replaced both bulbs and they are still very dim. I ordered high powered LED bulbs and still the low beams are very dim. So dim you can barely see 10 feet in front of you when driving at night. I have to drive with the high beams on to see where I am going. Research online shows this is an issues with the projector type headlights on these vehicle but no recall is there. The headlight are over $600 to replace for an off brand set. Not something that should be going bad on a 2015 car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601476July 12, 2024
UNKNOWN OR OTHER
The paint is peeling on the hood, A post and roof of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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